# BlueStone Jewellery Online — user reviews > 60 indexed App Store user reviews of BlueStone Jewellery Online by bluestone.com, rated 4.80/5 from 114 ratings. - Source: https://appshunter.io/ios/app/bluestone-jewellery-online/id1107631430/reviews - App overview in markdown: https://appshunter.io/ios/app/bluestone-jewellery-online/id1107631430.md - Rating breakdown: 5★ 106 · 4★ 3 · 3★ 2 · 2★ 0 · 1★ 3 ## What do users think of BlueStone Jewellery Online? Overall sentiment: negative **Pros** - 👍 Nice app and features - ✨ Good designs and collection - 🚀 Fast delivery experience - 💯 Genuineness of products - 💖 Good user experience (sometimes) - 🌟 Attractive offers - ✅ Buy back and exchange policy **Cons** - 💸 High making charges - 📉 Poor quality jewellery - 😠 Bad customer service - ⚠️ No transparency on schemes - 📱 App not working/crashing - 💰 High prices - 🫙 Pathetic packaging - 🚫 Unprofessional calls - 💸 Fraudulent practices - 📉 Low workmanship - 👎 Misinformation on schemes - 💳 Payment gateway issues - 📉 Designs are boring/old - ⚠️ Refund issues - 😞 Loss of customer trust - ❌ Rigid policies - 📉 Low valuation of diamonds - 🫙 Poor quality app development - 😥 Payment processing fee page rotating - 😠 Customer harassment **Commonly reported bugs** - App not working/crashing on iOS and iPhone - Login issues (password reset, mobile number login) - Payment gateway hangs/rotates - App crashes when viewing product pages - App not working on iPhone - App shows white text in dark mode - Blue cash Refund OTP option not working - Place order option vanishes after scrolling in cart - App shows error 'password doesn't match the criteria' - App shows 'something happened try again later' error - App shows 'check your internet connection' error - App not showing account and login details - App takes too much time to process - App crashes immediately on opening product page - App crashes and closes automatically when opening product - App keeps crashing (ios) when clicking on products to view - App is crashing for me on iphone13 pro - App looks pathetic in dark mode - App is super slow - App is not opening **Most requested features** - Allow phone number login - Improve designs to be more contemporary - Show real pictures of models wearing jewelry - Offer thin gold bangles like glass bangles - Improve customer service for higher cart values - Allow browsing in peace without calls - Fix app to not mute other audio sources - Return cash for cash payments - Provide transparency on making charges - Go back to old times (0 making charges, 10+1 scheme) ## Newest reviews (14 of 60) ### 3/5 — App super slow and insance making charges *2026-07-10* I always liked the designs for bluestone however since 2-3 years they are charging insanely high making charges up to 50% on some jewellery pieces!!! Most of their jwellery has more than 35% making charges for 18k or 14k which makes no sense!!!! If you continue like this then regular customers will definitely switch ### 2/5 — Too high making charges *2026-05-13* The making charges are absurd(upto 47-48%) Gold prices is higher than any other jeweller They even beat tanishq at making charge and gold prices Plus the boxes that they give are so pathetic made of paper that even starts to come off as the glue gets weak. Total profit oriented company with no respect for customer experience . Being a regular customer now i wont think of buying anything from here. **Developer response:** Dear customer, we apologise for the inconvenience caused. Please help us with the Order ID or your contact details to check and arrange for a different box. WhatsApp us at 8655808321 or call us at +18004190066. We would like to inform you that our making charges are determined by the design, metal, and the diamond weight. We have provided approximate making charges for products on our website and for customized products. Hence, post-manufacturing, the making charges may vary depending on the final metal and the diamond weight. ### 3/5 — Slow process *2025-09-15* First i sell my earing which i purchased from blue stone. first he add my refund amount in blue cash and then i request to refund and add my bank details its take 7-8 days to give my refund other brand like caratLane give refund instantly. bad service **Developer response:** Dear Sir/Ma'am, We are sorry for any inconvenience caused. We shall certainly share your feedback with the concerned team. Currently, our TAT for the refund to be reflected in the account is 5 to 7 working days once initiated. ### 3/5 — Payment gate issue *2025-06-05, version 4.5.0* Sometimes it hang while trying to pay ### 1/5 — Worst app worst service *2025-02-10, version 4.3.20* Do not purchase anything from bluestone. It’s a jewellery scam. I purchased a jewellery from them but it was defected and when I asked them to return or exchange it they denied it to do on the same price. It was just one I purchased the jewellery. They ruined my anniversary. Do not purchase from them. Choose your local jeweller instead. ### 3/5 — something went wrong *2025-02-08* latest update not working in iphone ### 3/5 — App and website both are not working *2025-02-07, version 4.3.19* I’m trying to login to website and app as well both are not working. Please rectify asap. ### 3/5 — Poor designs , high prices *2024-10-04, version 4.3.18* The designs are boring , like just old stuff. As if they haven’t changed anything as per new trends.. making charges are very high. Can’t purchase a coin or something valuable with our Credit on the app. ### 2/5 — Poor designs… high prices *2024-09-14* Given that it is not natural diamond why are the prices so high. Are you trying to match to carat lane n all in terms of prices by hiking making charges etc. i remember looking at your website right after you came on shark tank and everything made so much sense. But now i was shocked to see almost no good collection at affordable prices. It seems you have forgotten your own line that ab heera sada k liey hi nahi par sabhi k liey… this won’t work out. At menial price delta no one will buy artificial diamond. And you need improve big time on designs… how weird are they… **Developer response:** Dear Kritiyamika,We would like to kindly inform you that you have contacted the wrong brand. We are BlueStone, a distinct brand from the one you mentioned in your comments. BlueStone has been in operation since 2011, and we want to ensure there is no confusion regarding our identity. We only deal with certified natural diamonds and BIS-hallmarked jewellery. Please click on the following link to learn more about us: https://www.bluestone.com/about.html ### 4/5 — Good so far *2024-08-23* Some of us like to shop while listening to Music. I lost interest in browsing and purchasing while listening to Music because your app mutes every other audio source. **Developer response:** Dear rajagopalsrinath, We are sorry to know that you are facing an issue with our App.Kindly help us with your contact details to understand the issue in detail, however, we shall certainly pass on the concern to our Technical Team to check what best can be done to resolve the issue Please share your contact details at +18004190066 or WhatsApp us at 8655808321 to connect with you ### 1/5 — Making charges are too high *2024-07-25* Never invest in their 10 + 1 scheme. I am literally regretting, their making charges are unnecessarily way to high like I purchased a gold ring 18k of 1.2 grams only and had to pay 2100 making charges for that. And now I have balance of rs approx 1800 of my investment in my bluestone wallet ( which I cannot redeem into my bank account ) and ultimately have to buy something from their website and have to pay unnecessary making charges of 40% 50% Really waste of money, never invest you will end up spending on their making charges only for no reason. I could have got a 1g gold coin 24k with those making charges. There has to be some capping on making charges by the regulators. This guys are looting and fooling people in the name of 10+1 investment **Developer response:** Dear M datre, We are sorry that you are unhappy with our making charges. We would like to inform you that Our making charges are determined by the design, metal, and diamond weight.We shall certainly share the feedback to the concerned team. We will also notify you once we have any offers on the making charges ### 1/5 — Worst Customer Service and Worst Company *2024-07-01* I could give zero rating if it’s available I placed two orders with blustone, and both were disastrous. Two bangles I ordered came in broken condition. Not only was the product quality was worst, but their customer service is the worst I've ever encountered. Despite countless emails and requests for a detailed explanation, they refuse to provide any answers or take accountability. They won't even issue a refund with the benefits I rightfully deserve, even though the mistakes were entirely theirs. Bluestone has shown a blatant disregard for their customers, and I urge everyone to think twice before ordering from them. It's clear they don't value their customers or stand behind their products. Don't make the same mistake I did. There are plenty of other brands out there that offer quality products and actually care about their customers. **Developer response:** Dear pravallikak, As per our records we have received the update that your query has been resolved from our Nexusmall Kukatpally store's end,Once again we are sorry for any unpleasant experience. ### 1/5 — Bluestone is selling cheap quality products in Comparison to all other Jewellery Shops *2024-06-03, version 4.3.11* I have purchased an ear studs worth 16k for me and on using the ear studs i got to see that the Colour of the Gold became blackish and The shine of the Diamond has gone. On complaining for 2 to 3 times they never responded. One of the most pathetic and worst company ever. Never Buy Anything from Here. Personal suggestion to everyone. 🤬🤬🤬 ### 1/5 — False promises *2024-05-20* wanted to discontinue relations with you guys . I need to shoot a complaint as at the time of purchase you guys quote that daimond will be exchange for the whole amount of the product but yesterday I came to know you guys deduct making and gst what a technique you guys are using to fool customers will not continue any relation with bluestone going forward Also I wanted to withdraw my money from the 10 plus 1 plan running .What required from my end kindly tell I need my money back from your guys not interested to buy any jewellery now **Developer response:** Dear Himanshi sahdev, We would like to inform you that we calculate the Life Time Exchange / Life Time Buyback value according to the policy that we have mentioned on our website (Reference link:https://www.bluestone.com/shipping-return.html#lifetime-exchange). Kindly help us with the Order ID that you would like to return so that we can help you with the details. Please provide us your contact details at 1800419006 or WhatsApp us at 8655808321 ## Most critical reviews (10 lowest-rated) ### 1/5 — Very high making charges and store salesman forces you to buy there monthly plan *2026-08-17* Making charges are very high even for simple and plain jewellery. And worse than that if you visit store sales person will force you to buy there monthly plan. They will eat up hours in stores in order to sell the plan and try to emotionally blackmail you by saying it will help them to reach their target. Don’t visit store if you don’t want to waste hours in store . Online shopping experience is also pathetic deliveries of high value order delayed by weeks without any communications , you will end up following on their Customer care numbers and chat and you will even not get any compliant number or ticket id to track so every time you have to explain issue from beginning you call the customer care. ### 1/5 — Irritating calls *2025-11-13* Whenever i try to browse something in the app someone or other always calls me on my phone number directly without my consent! Can’t a customer browse the products in peace???? Why all the people of bluestone has to call me every time!!!! This is soo irritating and unprofessional. I have not given my consent to call me all the time or at all. Please stop calling ### 1/5 — No transparency on 10+1 plan *2025-10-26, version 4.6.0* Store offered 10+1 plan and failed to mention that in case of delay I will not be able to avail the benefit of this scheme, store didn’t even cared to call and mentioned when I made late payment. Reason for late payment was login failure on this mobile app. Pathetic company. ### 1/5 — Worst quality jewellery *2025-10-14, version 4.6.0* Just do not buy anything from these looters. Their jewellery quality is very bad. Almost 50% we had to send for repair within few months. Some were deformed, for earrings screw will come out.. and on top of that they charge for repair even when it’s their quality issue. Store staff is also useless. ### 1/5 — Bad Customer service *2025-09-20* I booked **two rings with blue stones**, and honestly, this entire experience has been nothing but disappointing. First, I asked to change one from **gold to rose gold** — denied. Then, I asked to change the other from **rose gold to gold** — suddenly, the price shoots up. Fine, I agreed. But when I realized the order was crossing my budget and asked to **cancel**, you told me the refund would go to my account. Let me remind you — I **paid in cash**. So why on earth can’t you return my money the same way? Don’t call it “policy,” call it what it really is: **bad customer service**. From the very beginning, I was the one adjusting. I wanted to book at **45% advance**, you forced me into **50%**. I still agreed. At every step, I’ve bent over backwards to go along with your terms. And now, when it comes to basic fairness, you hide behind your so-called “policy.” If I paid in **cash**, give me back my **cash**. It’s that simple. Stop making excuses. I’ve dealt with other **big brands** before, and trust me, I have **never faced such problems**. But this time — my god — the way I’ve been treated is beyond disappointing. No wonder your company isn’t growing — with this kind of arrogant and rigid service, how do you expect customers to trust you? Brands like **Tanishq** thrive because they **value customers**, while you clearly don’t. Sach mein, ab samajh aa gaya ki aap log **kitni level tak customer ko pareshan kar sakte ho.** This is not customer service, this is harassment. And people deserve to know: **don’t waste your money on a brand that doesn’t respect its own customers.** But well, congratulations — at least you’ve mastered one thing perfectly: **the art of losing customers.** 👏 --- ### 1/5 — Exceptionally bad service *2025-08-27* There is no intent of maintaining customer service in this product recently. Despite confirming delivery dates and ensuring it multiple times, during actual delivery, there was no update on the portal, then one support agent mentioned about delivery by 8pm and afterwards another agent said it was not possible at all just towards the end. Utterly disappointed by the experience. Much better to go for Tanishq or other brands where commitment and customer service are valued ### 1/5 — Don’t go for gold mine schemes *2025-07-27, version 4.5.2* It’s simple trap by blue stone, making charges are too high as compared to other brands. No verities if you will do customise then they will give very high abnormal prices so you can cancel. Don’t recommend it’s a fraud jewellery brand who taking money from us and harassing us. ### 1/5 — Worst service *2025-07-06* Worst service I started a plan of 11 months it was one week to maturity of the plan they told me we will redeem your 11 th month voucher before maturity I ordered a ring at that store my size was not available so they told wait for 2-3 days product to be delivered its was jus two days for my plan to mature they didn’t redeem my voucher told me to wait for two days to mature my plan worst service they called me ur product is arrived please come and collect it after I went they told me to come after two days wen ur plan is mature very bad service bluestone go to hell they are better jewellers out there branch chandanagar Hyderabad ### 1/5 — Doesn’t allow password reset *2025-06-02, version 4.5.0* Your business is going to CaratLane cos everytime I try resetting password it shows the same error ‘password doesn’t match the criteria’. It’s become so annoying that I’ve deleted this app and ordered from CaratLane, they anyway have better designs and price. Adios! ### 1/5 — App not working *2025-02-12* I don’t know what happened to the app I am not able to open and use it, everytime I am trying to it’s giving me error something happened try again later **Developer response:** Dear Sir/ ma'am, We are sorry for the delayed reply and to know that the APP was not working for you. Kindly let us know if you are still facing the issue so that we can check and get the same rectified. WhatsApp us at 8655808321 ## Most praised reviews (10 highest-rated) ### 5/5 — Bad Payment Pathway *2026-02-21* I was trying to order 4 ornaments in bluestone and even on 6 to 7 times of attempt the payment didn’t work to me. So today I decided to check with 1 item, payment is successful without order confirmation…..since 40 mins the payment processing fee page is rotating, this is weird. Bluestone team, what is this? ### 5/5 — What’s up with costly making charge? *2025-07-02, version 4.5.2* I love your products but it comes with great making charges too, well. ### 5/5 — Best application *2025-04-21, version 4.5.0* Bluestone app is truly the best online jewelry application that I’ve been conveniently using for last 2 years. ### 5/5 — Best diamond *2025-02-28, version 4.3.21* Online shopping Service is awesome and fast. ### 5/5 — Feedback of services *2025-01-12, version 4.3.19* Awesome quality and delivery experience ### 5/5 — Missing old times *2024-10-16* Good app good platform but where are the days of 0 making charges gone ?10+1 scheme is a waste if are planning to buy pure gold coins and any design eats up 4-5 k on making charges,if bluestone could go back to old times we too and most of loyal customer would buy jewellery seamlessly **Developer response:** Dear Iam Sarfu,Thank you for being our loyal customer. We would like to inform you that we have our offers changing on an occasional basis. We shall certainly forward your feedback to the concerned Team. ### 5/5 — I really lovs bluestone *2024-04-05, version 4.3.9* Bluestone is great in Genuineness.. Great products.. Great delivery.. Moreover their buy back and exchange policy is exactly what they are promising.. ### 5/5 — Degraded the quality of the app with this release *2023-12-05* I am a continuous user of the app, and frankly this wasnt even tested before the release it seems. The app looks pathetic in dark mode and I am not even able to see what I am typing since its all white text whereas everything else turn black. Please fix it asap its a request ### 5/5 — Nice jewellery collection *2023-10-18* I was searching earnings for my mother, found a perfect pair for her and additionally ended up buying a ring for me…the designs were unique and offers were attractive. Because of Goldmine Plan it was easy on pocket. ### 5/5 — Amazing *2022-09-17, version 2.1.3* Outstanding, really amazed with the features, no questions asked with exchanging and all, recommended absolutely --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*