# Bluestone Lane — user reviews > 102 indexed App Store user reviews of Bluestone Lane by BLUESTONE LANE HOLDINGS LLC, rated 4.75/5 from 4,219 ratings. - Source: https://appshunter.io/ios/app/bluestone-lane/id1551938671/reviews - App overview in markdown: https://appshunter.io/ios/app/bluestone-lane/id1551938671.md - Rating breakdown: 5★ 3,774 · 4★ 190 · 3★ 70 · 2★ 44 · 1★ 134 ## What do users think of Bluestone Lane? Overall sentiment: negative **Pros** - 👍 Flexible ordering options (order ahead, at table, delivery) - 🚀 Intuitive and stable app - 💡 Loyalty program integration - 👍 Friendly and efficient staff - 🚀 Fast delivery - 👍 Healthy and high-quality menu options **Cons** - 🐛 Unreliable delivery estimates - 🐛 Inability to contact the restaurant during delivery - 🐛 Gift card balance not displayed - 🐛 Difficulty adding payment methods - 🐛 Slow and glitchy performance - 🐛 Automatic tip inclusion without user control - 🐛 Inability to add special instructions for food preparation **Commonly reported bugs** - Login issues - Disappearing loyalty points and offers - Inability to use gift cards for payment - Locations not showing up in the app - Order processing issues when switching apps **Most requested features** - Add Apple Pay support - Allow customization of tip percentage - Display remaining gift card balance - Improve order tracking and communication during delivery ## Newest reviews (16 of 102) ### 2/5 — Less Convenient Than Previous App *2026-05-13, version 3.2.5* This version of the app requires too many clicks to place a simple order. It also does not retain a preferred payment method so you have to click to select a payment method every time. Why make something less streamlined? ### 2/5 — Needs attention *2026-04-23, version 3.2.5* 19 clicks to reorder the same coffee I order every day ### 3/5 — Too many steps *2026-03-10, version 3.2.4* Too many steps in the checkout process. If I only have one payment method I shouldn't have to click select payment method will be brought to a new page click on my only payment method click OK and then be brought back to the checkout page again every single time. Also the tips are set too high and it's annoying to have to type in a custom number every time. I like leaving a tip, but not 25% on a single overpriced coffee. it also is difficult to get it to type a point before the number so if you the tip to be less than one dollar you have to type in 0.5, one more step in the process. Also when I updated the app earlier this year suddenly all of my ability to use the rewards the way I used to which was just to buy myself a free size upgrade or select from a big list of options now I'm really limited and how I can spend the rewards. ### 2/5 — Not a greatest app update *2026-02-22, version 3.2.1* There used to be InKind payment option but with the app update it’s gone, even the caffe is still in the InKind list. Please bring it back so that payment option could be used from the app again ### 2/5 — Buggy and outdated *2026-01-07, version 3.1* Menu items aren’t up to date ### 3/5 — Works almost as well as it needs to *2025-07-22, version 3.1* Font sizes are not dynamic and too small for many users. ### 2/5 — App Needs Help *2025-04-05, version 3.1* If you are going to offer modifications, those options should be reflected in the item being ordered. For example, the breakfast sandwich has bbq sauce and aioli , but under modifications there is no option to remove bbq sauce or aioli but there is an option to remove mayo. Made ordering with a group of people difficult and I will avoid Bluestone in the future when other are involved in my order. ### 1/5 — Too many issues with orders *2025-03-16, version 3.1* I used to really like this place, but now it seems like there’s an issue with every order and customer service is rude. For example, the app showed the wrong opening hours. I placed an order 45 minutes before the app said the store closed and I arrived to pick it up 30 minutes before the stated closing time. I arrived to find it completely closed and empty. When I reported this to customer service, they blamed me for placing the order after closing time rather than acknowledging that their app should have the correct hours listed and shouldn’t allow someone to place an order after closing time. I used to be a loyal customer, but I’ll never order from them again. ### 1/5 — Can’t access gift card *2025-01-29, version 3.1* Besides the general sluggishness of the app, there are issues retrieving gift cards associated with the email of the user account. This prevents the use of gift cards ### 1/5 — Developers- glitches make you lose customers. Fix them! *2024-12-23, version 3.1* Hi guys- every time I try to use a reward either it flat out doesn’t work or it comes up with ‘there was a problem processing loyalty’. Honestly, I just got over it and went to a more local place and ordered there instead of trying the app. ### 1/5 — Not good for ordering *2024-11-03, version 3.1* This app is not good to place orders for delivery. Does not give estimate delivery time before placing the order. Once paid showed and estimated delivery of 70 to 80 minutes (we live four blocks from the place) One hour and fifty minutes the order has not arrived, there is no way to contact the place and the only suggestion the app shows is to send an email and they will get back to you. Use the app to order at the restaurant, but use something and somewhere else for delivery ### 3/5 — Coding Glitch *2024-10-14, version 3.1* CCV & Zip Code Fields have a glitch where keypad doesn’t disappear hiding the place order button. Managed a go around by clicking back on expiry field. ### 2/5 — Complicated and glitchy *2024-07-26, version 3.1* Love the coffee. Hate this app. ### 2/5 — App needs improvement *2024-06-13, version 3.1* After entering my credit card info (zip code), I’m unable to come out of the keyboard to hit save. When I try to order, it asks me to enter my credit card info but I had already saved one before. I am unable to cancel the initial order screen (pick-up/deliver/eat-in) without closing the app. ### 1/5 — Used to work now it don’t *2024-05-11, version 3.1* Latest update wrecked functionality. No way to sign in on rewards page. Cannot find local cafes anymore. Cannot flip over to In Kind to process payment. Really got worse! ### 3/5 — Glitchy *2024-05-11, version 3.1* When this app works it’s great, but every time Bluestone Lane updates it, the app gets super glitchy. It can be super frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrific app *2026-07-17, version 3.2.6* Cannot order without a profile. Creating a profile deletes your order from cart. Signing up for spam email is mandatory to create a profile. Cart randomly empties itself frequently. Completely unusable. ### 1/5 — THE WORST GLITCHIEST APP ON MY PHONE *2026-06-16, version 3.2.5* Just spent 20 mins trying to order a coffee and the app kept crashing. Changing my morning coffee spot. ### 1/5 — No Bogo reward upon download signup *2026-06-11, version 3.2.5* False advertising. They have cards for free coffee on us but you waste the time to register and download the app and receive nothing. ### 1/5 — Marketing *2026-05-07, version 3.2.5* I think it’s really screwed up to REQUIRE app users to agree to marketing emails. It doesn’t seem I can log in without checking those boxes. So I guess I won’t be ordering via the app. ### 1/5 — Never Loads *2026-04-28, version 3.2.5* This app, generously, loads maybe 10% of the time. ### 1/5 — Local Legends - Unreliable *2026-04-17, version 3.2.4* The local legends points that you save up don’t always work at checkout even if you have plenty of points. ### 1/5 — Impossible to delete payment method and close account, & no transaction history on app. *2026-03-29, version 3.2.4* My account was hacked and someone is using my account to make purchases at Bluestone. I tried seeing where the purchase was made but the app has no transaction history link. And when I tried to delete my credit card info on my app, it kept preventing me from doing so saying error, try later. When I tried contacting customer service there is no phone number to call. The number you call just has an automated message telling you to go to their website. USELESS!!!! ### 1/5 — If only I could sign in :( *2026-02-20, version 3.2.1* Had my first coffee from here and it was great so I decided to download the app to mobile order in the future. Unfortunately though, when I try to sign up/sign in, the app won’t allow me to progress past the “enter personal information page” (save button remains greyed out even with all information filled, buttons checked, links opened) Being able to order ahead and participate in rewards is a pretty big incentive for me to become a regular, so I’d be happy to try this cafe more often if this is fixed. ### 1/5 — Bugs GALORE *2025-12-18, version 3.1* Can’t add a huge chunk of the coffee drinks to app orders because the size selection option is just missing! which is required!! No option for modifications on anything added to cart (i.e. please leave off feta, etc). Can only earn rewards through app orders but SO many issues and inconveniences in app ### 1/5 — Bugs *2025-12-16, version 3.1* Can’t add coffee drinks to app orders because there is no size selection option which is required ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2025-06-12, version 3.1* Absolutely the best iced vanilla coffee that I have ever tasted. Their almond croissants are amazing. Best customer service EVER!!!!!!! I won’t go anywhere else. ### 5/5 — Delicious Coffee & Caring Barista! *2025-04-04, version 3.1* The Iced Ouai-vy White Mocha is beautiful and subtly sweet on a warm sunny day. Thank you, Robert!BL @ Emblem Hotel ### 5/5 — Fantastic for order ahead or at the table *2024-12-26, version 3.1* The Bluestone Lane is super easy to use and offers the flexibility to toggle between order-ahead, order at the table or delivery. All offered within the one single app ecosystem and with the benefit of loyalty. Very stable app and intuitive to use. ### 5/5 — Satisfied Customer *2024-10-30, version 3.1* I always get excellent, friendly service. It’s a pleasure to visit. ### 5/5 — Forward with parallel analog back to cash *2024-02-03, version 2.8* Too. Thanks, Michael. ### 5/5 — Best Coffee in NYC *2023-06-11, version 2.8* Great coffee and an authentic Aussie coffee experience. So much more than just good coffee. Great breakfasts and lunch with many healthy options. I love Bluestone Lane ### 5/5 — Love these guys *2023-05-07, version 2.8* They are always so cool here. Coffee is creamy and amazing and the food is great Favorite spot ### 5/5 — Great coffee, friendly staff! *2022-07-13, version 2.3* Lovely setting in Hudson Yards. Staff is great- polite, efficient, attentive. And the coffee and breakfast menu are superb ### 5/5 — Excellent service *2022-06-21, version 2.3* The iced latte is amazing !!!! Free delivery if you order over $25. ### 5/5 — Healthy choices, good quality *2022-05-18, version 2.2* Good quality and healthy choices, but expensive. Can’t seem to walk away with a casual breakfast or lunch (no add-ons) and a beverage for under $25 a pop. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*