# BM Online — user reviews > 197 indexed App Store user reviews of BM Online by Banque Misr S.A.E, rated 4.20/5 from 2,141 ratings. - Source: https://appshunter.io/ios/app/bm-online/id1462899730/reviews - App overview in markdown: https://appshunter.io/ios/app/bm-online/id1462899730.md - Rating breakdown: 5★ 1,543 · 4★ 181 · 3★ 71 · 2★ 40 · 1★ 306 ## What do users think of BM Online? Overall sentiment: neutral **Pros** - 👍 User-friendly interface - 🚀 Efficient banking transactions - 💡 Innovative features - 🔒 Secure authentication options - 🌟 Excellent customer service **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow response times - 🔑 Complicated login process - 💼 Lack of advanced features - 🔋 High battery consumption **Commonly reported bugs** - App not compatible with latest iOS versions - Login failures and session timeouts - Inability to retrieve account information - Inconsistent performance across devices - Glitches in money transfer functionality **Most requested features** - Face ID or biometric login support - Ability to cancel certificates remotely - Improved transaction details and history - Seamless integration with other banking services - Personalized account management tools ## Newest reviews (10 of 197) ### 4/5 — Best Bank in Egypt with Digital first features. *2026-06-02, version 2.4.10.0* Editing my original review to say FaceID is now available for login into the application. However, the application should allow password managers to enter saved passwords into the login fields. This feature is still missing! ### 3/5 — شحن رصيد انترنت وى *2026-05-24, version 2.4.10.0* نرجوا اضافة جميع باقات الشحن الاضافيه فى خانة شحن الباقات الاضافيه شركة وى ونريد اضافة خانة شحن رصيد وتم اضافتها لكنها غير مفعله عند الشحن تظهر رسالة خطأ . شركة وى كما نريد اضافة خانه اخرى فى مبلغ شحن رصيد التليفون المحمول لان نريد شحن مبلغ معين غير متاح فى الاختيارات مبلغ اخرى كى نشحن المبلغ المطلوب لجميع شركات المحمول ### 3/5 — Bank statement online *2025-11-29, version 2.4.6.0* I want a bank statment when i need it not every 3 months and i can’t make through the app ?!?! Even u put icon inside for requesting a bank statement. !!?? ### 3/5 — Can’t log in *2025-10-15, version 2.4.5.0* Hi, Since this afternoon, I can’t log in to my Bank of Egypt account through the Banq Masr app. I keep getting a pop-up saying “You can’t connect right now, please retry.” I’ve tried multiple times, but it still doesn’t work. Could you please help fix this issue? Thanks in advance ### 1/5 — عدم إمكانية دخول البرنامج خارج مصر *2024-12-28, version 2.3.0.0* أنا سافرت الي الخارج و جربت الفيزا في الماكينة و اشتغلت لكن البرنامج لا يعمل و عمل بلوك علي دخول العضوية بالرغم ان برنامج البنك الأهلي يعمل جيدا بدون مشاكل ### 1/5 — Change password *2024-11-27, version 2.2.1.4* You are forcing the password change every period and you added a mandatory criteria that the password not to be used before at all. Usually the criteria is not to use a password used for the last 3 times. Kindly advise. ### 1/5 — cannot depend on it *2024-11-21, version 2.2.1.4* The application works well about 20% of the time. lousy arbitrary session expiry very delayed response and even transaction get reversed without any reason ### 2/5 — Face ID Update *2024-10-31, version 2.2.1.4* I was waiting to support Face ID long time ago. Today I updated the app but login not working at all?? ### 5/5 — Face unlock *2024-10-28* Could you please add the face unlock with the app we are in 2025, also please let the customer control if the current bank certificate will be reissued or be canceled through the app **Developer response:** We will use your recommendation to make better online banking experience, ### 4/5 — Please consider the following to make the app much better in UX. *2024-10-22, version 2.2.104.325269* I’ve dealt with many bank apps abroad and you can do some things like them: 1. Use phone authentication (face ID or fingerprint) instead of logging in manually every single time. Also require it when the app enter from the foreground status. 2. Elongate password change period, it’s not practical to keep changing them every 3 months. 3. Elongate the session itself. It makes an awful experience when you are checking some sections in app and a sudden popup says session expired. 4. Sending money should be much more simple. 5. Add section where you can see and copy paste: card number, card cvv, expiry date and PIN. 6. Make transactions clickable and have an explanation of it instead of some generic titles. ## Most critical reviews (10 lowest-rated) ### 1/5 — تطوير طرق الشحن *2026-07-10, version 2.4.11.2* يافندم لو سمحت عندنا طلب فى تطوير طرق الشحن وهو لما نيجى نشحن رصيد للموبايل من التطبيق بيدى قيمه لحد 200 جنيه عاوزين البرنامج يدينا حرية اننا نكتب المبلغ المطلوب بنفسنا ، ثانيا لما نيجى نشحن باقة الانترنت بباقات اضافيه اخر التطبيق 100جيجا طب ليه مش مزودين باقى الباقات الاضافيه ( شركة وى ) ولما نحب نشحن رصيد لخط الانترنت الارضى مش متاح شحن رصيد المتاح فقط تجديد الباقه عاوزين امكانية اننا نشحن الخط فلوس من غير تجديد الباقه ، ثالثا عاوزين اضافه فى البرنامج لشحن كروت العدادات كهرباء وغاز ومياه رجاء العمل على الاقتراحات ارسلنا الطلب منذ فتره ووعدتونا بالتنفيذ ولم يتم اى شئ للآن ### 1/5 — التطبيق يجبرني على التجديد بعد انتهاء المدة *2026-05-25, version 2.4.10.0* عند اختيار "عدم" تحديد وديعة فلكس بلس الشهرية ، التطبيق يتجاهل اختياري و يختار تجديدها بعد انتهاء المدة ! ### 1/5 — I can’t complete the registration *2026-03-11, version 2.4.8.1* Every time I try to open the app it tells me my password is wrong And I called the customer service and I tried everything and the problem still not solved ### 1/5 — اسوأ بنك في مصر *2025-10-06, version 2.4.4.1* اوقات كتيره الابلكيشن مش بيفتح، الكرت مبيشتغلشي ويرجع يشتغل علي مزاجهم، عادي تيجي تشتري حاجه وانت بتحاسب تلاقيه مش شغال، ويقولولك بنحدث السيستم (معناها انه عطلان كالعاده) عادي ابعتب فلوس الصبح الاقي اسعار الخصم واصلني باليل، يعني لو فيه مشكله زمانها انتهت وراحت الفلوس، وطبعا ده سببه موبيلي الكخه مش السيستم بتاعهم اللي بيتحدث (يعني خربان) وكمان التحويلات مش بتسمع، وبيحطوا ايديهم علي الفلوس ومش بيردوها الا بعد شكاوي وخمسين مكالمه، شفت ازمات ومواقف ملهاش عد مع البنك ده(اغنيتهم اللي بيتريقوا بيها علي نفسهم) ### 1/5 — Worst banking app ever *2025-08-31, version 2.4.4.0* I have to log in every a few mins just to do one thing. It keeps logging me out. When I try to set up face ID log ing it says service is not available weirdo! I have no idea why if it os linked to my number n email what is the point of asking it for an OTP from another app? To set up the OPT app is a different story. They don’t consider that people change their phone n travel. This needs to be rebuilt. This app lives in the past like 100 yrs ago. They need to copy an international app. They don’t need to add their touches. ### 1/5 — Worst banking app ever *2025-08-27* I have to log in every a few mins just to do one thing. It keeps logging me out. When I try to set up face id log ing it says service is not available weirdo! I have no idea why if it linked to my number n email it asks me for otp from another app. This needs to rebuilt. The banking app lives in the past like 100 yrs ago. **Developer response:** we are sorry for your experience please feel free to send us on Bm19888@banquemisr.com or you can contact us by live chat through the official website of Banque Misr or call us on 19888 to be able to share your personal data and solve your problem as soon as possible. ### 1/5 — SMS to mobile number stopped receiving when log in to BMonline even OTP no more receiving after upd *2025-08-05, version 2.4.3.0* SMS to mobile number stopped receiving while log in to BMonline even OTP no more receiving after this update ### 1/5 — ؟ *2025-07-21, version 2.4.3.0* ليه لازم ازور الفرع عشان الابلكيشن يتفعل الموضوع مزعج جدا ### 1/5 — اغبي تطبيق *2025-03-04, version 2.3.0.3* كل كام يوم عايزينك تغير باسورد وتجيب باسورد عمرك مستخدمته قبل كدا حتي لو كنت مفعل بصمك الوجه بردو عايزين باسورد جديد كل شوية، انصح بحذفه وتغير البنك الي بنك محترم بتطبيق محترم ### 1/5 — Worst online banking experience *2025-03-04, version 2.3.0.3* Totally unsafe application ## Most praised reviews (10 highest-rated) ### 5/5 — تفعيل المصادقة الإلكترونية من خلال تطبيق الهوية الوطنية *2026-08-23, version 2.4.12.0* بصراحة تطبيق جميل و مريح و سهل و نتمني تفعيل ايضا المصادقة الالكترونية عشان تبقوا اول بنك في مصر سهلها علينا مش محتاج توقيع بس مصادقة ### 5/5 — تطوير طرق الشحن *2026-06-06, version 2.4.10.0* هل ممكن اضافه شحن كروت عداد الكهرباء والمياه والغاز فى التطبيق ؟ نتمنى تكون الفرصه متاحه فى التحديث الجديد ولسيادتكم جزيل الشكر ### 5/5 — Good App *2025-12-10, version 2.4.7.0* Im impressed by the quality of the app and how much better it keeps getting with time. Youre heading in the right direction so far with how easy it is to get things done and how clear things are to understand. A few minor bugs that can be blocking if you dont know the workaround but nothing breaking. Keep up the good work. ### 5/5 — one if the best *2025-04-07, version 2.3.0.5* one if the best ### 5/5 — Sophisticated *2024-12-26, version 2.3.0.0* It’s good to be more and more secure but not so much sophisticated I had to use a strange user name that I can’t ever remember because your app didn’t accept any of my reasonable user names 😤 ### 5/5 — Very efficient *2024-12-15, version 2.3.0.0* I love the BM app. Very user friendly. Easy to follow. In comparison to other apps I find quite good ### 5/5 — Great option Face ID. In last. We can use Face ID like other in the World. *2024-11-16, version 2.2.1.4* Great option Face ID. In last. We can use Face ID like other World. Thank you BM very much ### 5/5 — Certificates Renew or Redeem drop-down list *2024-11-08, version 2.2.1.4* I have a suggestion that is really helpful for the certificates customers, could you please add a drop-down list button on each certificate detail to choose if the customer needs to “Renew” the certificate after expires or “Redeem” and add another drop-down list to choose one of his local accounts to redeem it like saving or checking, that will reduce the load on the customer service branch and give us a customer some flexibility to use our internet mobile app ### 5/5 — Great App *2024-10-31, version 2.2.1.4* Best digital app across all banks in Egypt. Keep it up. Hope to see an iPad app Version soon ### 5/5 — Face ID for BM Token *2024-10-31, version 2.2.1.4* The App is perfect. I just hate to enter a manual password to get OTP on the BM Token. Please enable Face ID like with the BM Corporate Token. Thank you for making my life easier with this amazing app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*