# BMC Helix Track-It! — Help Desk and Asset Management > Mobile help desk and asset management for service technicians. (iPhone/iPad app by BMC Helix, Inc..) - Source: https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907 (this page in markdown: same URL + `.md`) - Developer: [BMC Helix, Inc.](https://appshunter.io/developer/1875734396) - Category: Business, Utilities - Price: Free - Rating: 2.75/5 from 8 App Store ratings · 3 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 98 MB - Released: 2019-04-08 - Data updated: 2026-06-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907/reviews.md ## What is BMC Helix Track? Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers. This mobile application provides helpdesk technicians access to Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported. ## Key features - Access to help desk requests - Submit and update requests - Search knowledge base - Customizable interface - Graphical reports - Asset management ## Recent user reviews (3 of 3) All indexed reviews: https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907/reviews.md ### 3/5 — Great while it worked *2022-11-10, version 22.01.003* Was working fine until it wasn’t. Like another user said, it claims we are behind a revision when we are, in fact, ahead. ### 1/5 — Asset Scan Needs update ASAP *2022-07-27, version 21.02.001* This app is useless for those that you it was an inventory/asset scanner. I can’t believe that they would not bring over any of the features and functions of the old Windows CE app. - doom scrolling issues: if you have a location that starts with the letter z, you have to scroll and wait for it to load every letter in the alphabet before you get to z. It takes 10 mins. Why can’t it auto detect as you’re type? Oh wait, there’s no typing function. - same deal with department: no search, no auto fill, no nested hierarchy like buildings and rooms - doesn’t even integrate with lines pro scanners that we bought for it when trying to scan inventory/asset; we’re forced to use the iPod’s camera This has to be better!!! ### 1/5 — I longer works. *2021-08-21, version 21.01.004* After updating to the latest release this client app won’t load and says I need to be running 20.19 or higher. I’m on 20.20. ## Frequently asked questions about BMC Helix Track ### What is BMC Track-It! used for? BMC Track-It! is a customizable, web-based application designed for help desk and asset management. It helps service departments streamline workflows, reduce operational expenses, and provide quality service to customers. ### Can I use BMC Track-It! on my computer? Yes, BMC Track-It! is a web-based application, meaning it can be accessed through a web browser on your computer. The mobile app provides additional on-the-go access for technicians. ### What devices does BMC Track-It! support? The mobile application for BMC Track-It! is supported on iPhone, iPad, and iPod devices. It is designed to provide technicians with access to key features from their mobile devices. ### How often is BMC Track-It! updated? The latest version of BMC Track-It! is 25.01.0012, and it was last updated on September 12, 2025. This indicates a commitment to regular updates and improvements for the application. ### What is the user rating for BMC Track-It!? BMC Track-It! has a rating of 2.8 stars based on 8 user ratings. This feedback suggests that while the app offers core functionality, there may be areas for improvement in user experience or performance. ### Is BMC Track-It! free to use? Yes, BMC Track-It! is available for free. There are no in-app purchases or subscription fees associated with using the core functionalities of the application. ### Does BMC Track-It! have ads? No, BMC Track-It! does not contain advertisements. As a free application, it provides an ad-free experience for its users, allowing for uninterrupted use of its service management features. ### What age rating does BMC Track-It! have? BMC Track-It! has an age rating of 4+. This indicates that the content is generally suitable for all ages, with no mature themes or potentially objectionable material. ## Version history (last 5 releases) ### 26.01.003 — 2026-04-27 Bug Fixes ### 25.01.0012 — 2025-09-12 Bug Fixes ### 24.02.001 — 2025-01-07 Fixed some bugs. ### 24.01.001 — 2024-04-23 Fixed bugs. ### 23.02.002 — 2023-11-17 Fixed some bugs. ## Apps similar to BMC Helix Track | App | Rating | Price | Category | | --- | --- | --- | --- | | [Dameware Remote Everywhere](https://appshunter.io/ios/app/dameware-remote-everywhere/id1459496874) | 1.0 (5) | Free | Business | | [idemeum](https://appshunter.io/ios/app/idemeum/id1552180449) | 5.0 (2) | Free | Business | | [KACE GO](https://appshunter.io/ios/app/kace-go/id1630800439) | 3.7 (7) | Free | Business | | [Room Alert](https://appshunter.io/ios/app/room-alert/id6447250947) | 4.0 (7) | Free | Business | | [ServiceDesk Plus \| On-premises](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266) | 4.7 (20) | Free | Business | | [Endpoint Central](https://appshunter.io/ios/app/endpoint-central/id1069313634) | 4.7 (412) | Free | Business | ## Related topics [bmc helix](https://appshunter.io/ios/topics/bmc-helix) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*