# BMW Driver's Guide — user reviews > 139 indexed App Store user reviews of BMW Driver's Guide by BMW, rated 4.70/5 from 17,015 ratings. - Source: https://appshunter.io/ios/app/bmw-drivers-guide/id714042570/reviews - App overview in markdown: https://appshunter.io/ios/app/bmw-drivers-guide/id714042570.md - Rating breakdown: 5★ 14,687 · 4★ 1,390 · 3★ 355 · 2★ 147 · 1★ 436 ## What do users think of BMW Driver's Guide? Overall sentiment: negative **Pros** - 👍 Excellent service - 🚀 Version 2.7.7 working well - 💡 Great app, useful - 👍 Easy accessibility - 👍 Convenient electronic manual **Cons** - 🐛 My Garage Never Works - 🐛 iPhone 16 problems - 🐛 Crashes on launch - 🐛 Won't open after last update - 🐛 Garbage app - 🐛 VIN number doesn't work - 🐛 Internet required, but why? - 🐛 Can't add a car - 🐛 Owners manual incorrect - 🐛 No tech info - 🐛 Very disappointing app overall - 🐛 Videos without sound - 🐛 Total garbage - 🐛 Stopped working - 🐛 Localization setting is WRONG! - 🐛 A mediocre app just became completely useless - 🐛 No VIN number found **Commonly reported bugs** - iPhone calendar - False information - Broken into my car - Can not login!! - Stopped working **Most requested features** - Add more cars - Export the PDF manual into another App reader - Add option to adjust miles to kms ## Newest reviews (10 of 139) ### 2/5 — Why remove remote view *2025-12-27* I use to love this app. I told all my friends,family member’s & coworkers how great this app is that own bmws. Now the app barely works. You remove remote viewing of the car which I love. If I want to see my car thru the app I can no longer see my car in the app. Not good. Fixed it. Put that option back please. ### 4/5 — Good app but need fix 1 function *2025-02-24, version 2.9.4* Great digital manual super easy to locate info and go through. Only problem is the videos cannot be closed after opened up. Have to close the app and reopen to keep reading. Hope next update can add a close button for videos. I’m using iPad version of this app. ### 3/5 — Siri search crashes the app *2025-01-19, version 2.8.0* Once I give Siri the topic to search the app crashes. Does t every single time. iPhone 15 pro max ### 1/5 — Doesn’t work for me *2024-05-22, version 2.7.14* Won’t download information for my cars - keeps throwing error 1010 and 1020. Not impressed so far… ### 4/5 — Crashes on launch *2024-04-02* V2.7.6 now crashes at launch on my iPhone 13 mini running iOS 17.3.1, making this app now useless. BMW: Please issue an update to fix this. EDIT: The crashing was fixed in a couple of days by a new update. Thanks for the speedy response. **Developer response:** Dear customer, Thank you for your feedback. We’ve fixed this issue and would like to encourage you to update your app to the latest version and try it again. Best Regards, Your BMW Team ### 1/5 — App Doesn’t work *2024-03-15, version 2.7.7* App doesn’t work, won’t load car information, requesting support just redirects back to App Store main page. Anyone actually get this working?? ### 1/5 — Error code 1011 *2024-03-02, version 2.7.7* Error code 1011 when I try to download car info Force quit the app and it still will not download car info, just shows a never ending downloading message.😡 ### 3/5 — What happened? *2024-02-28, version 2.7.7* This was a handy reference, but now it shuts down as soon as it’s opened? I was looking for information on how to turn off the collision warning/auto breaking since it is prone to error and causing unwanted and unexpected braking maneuvers. ### 5/5 — Works again *2024-02-28, version 2.7.7* Works again and smooth as ever ### 1/5 — Stopped working as of today *2024-02-28, version 2.7.6* Not sure if it’s due to Apple stopping support for home screen web apps ## Most critical reviews (10 lowest-rated) ### 1/5 — Not great *2026-08-25, version 3.1.0* Think of all the apps you have and think of How this app behaves After you get through all of the acknowledgments and constantly changing authentication You have a very ordinary app at best on my opinion Not worth the pain It feels to me like more Software from the guys who do idrive ### 1/5 — Error code 1021 *2025-09-05, version 2.10.2* App won’t let me download info from car ### 1/5 — Error 1011 *2025-05-17, version 2.9.7* Won’t download content ### 1/5 — Latest version doesn’t open *2025-02-27, version 2.9.4* Log in. Log in successfully. Press continue. Loops back to log in. Another successful software launch by BMW ### 1/5 — 403 error *2025-02-20, version 2.9.3* Several weeks without able to log in as a “403 Forbidden” error appears when the app drives me to BMWUSA.com to introduce my credentials ### 1/5 — My Garage Never Works *2024-11-21* I don’t know what happens with the updates to the my garage section of the app, but for the past few months I have to try multiple times to actually log into the site. Latest I got an email for sale on connected drive services and no matter how I try to log in either thru the email link, app, or even website the site times out with no response. Hopefully they get their act together and put out a site that actually works. ### 1/5 — iPhone 16 problems *2024-10-22* I recently purchased a new iPhone 16 Pro Max. I could never get the phone digital key to work with my new phone, like it did with my old phone or with my wife’s phone. After trying innumerable ways to fix it, I finally called the BMW genius. They explained to me that the BMW digital key does not work on the iPhone 16 and that they have no timeframe towards ever getting it fixed even though they are aware of it. Strong work BMW. ### 1/5 — NO 2020 -2025 BMW DRIVERS GUIDES *2024-08-05, version 2.7.14* New owner of BMW 2024 and still working on getting more familiar with all its features and functionality. Excited about using some of the latest innovations technology on it. I decided to download the guidance app as a user interface for my learning during leisure time.. To my surprise the current App Store as of 8/4/2024 reference guide only has version up to 2019. Now, I may have jumped the gun on this app with my grade and judgement and that all reference guides after this ytd date is referred to the new personalized version of MY-BMW app. And that is no longer needed in the App Store.. If so, I apologize in advance and will update my response accordingly.. I’m very pleased with BMW and a 5 ⭐️⭐️⭐️⭐️⭐️ is my rating 💫‼️ The 1 star ⭐️ rating was solely based off nothing for the newer models.. Although, there’s no reason why a similar version for it not to be either. Return for an update. ### 1/5 — Can’t add my car *2024-06-06, version 2.7.14* I get error code 1021 when I try to download the content. Also, I already have an account with BMW online and the app uses it for login - why can’t it also use it to select my car? So far, useless. ### 1/5 — Always get Error 1010 or Error 1012. *2024-05-30, version 2.7.14* Two cars download fine but my 2023 M2 VIN keeps throwing Error codes. ## Most praised reviews (10 highest-rated) ### 5/5 — بي ام *2026-07-29, version 3.0.3* رائع ### 5/5 — Review *2025-10-03, version 2.10.3* Such a good website ### 5/5 — Excellent service *2024-05-10* Whenever I have an issue with my 430i convertible, no matter how small, the service dept is always there to rectify. Even the service manager is there to please! It is always worth the trip to travel to Habberstad BMW in BayShore even though I live in East Meadow. I originally tried dealers closer to me and was not happy or greeted in the same matter. We now have 2 beautiful cars! Thank you for your service😊 ### 5/5 — B-mer Bible *2024-05-07, version 2.7.12* An amazing source of information! ### 5/5 — Awesome! *2024-03-15, version 2.7.7* Perfect for my new baby ### 5/5 — EASE of use *2024-03-09, version 2.7.7* Easily accessible and informative ### 5/5 — Update 2.7.6 *2024-02-29* UPDATE: Latest update fixed the problem. I haven’t used this in a while but decided to open it after the update just now. The app will not open on my phone at all with 2.7.6. ### 5/5 — Version 2.7.7 working well *2024-02-29, version 2.7.7* v2.7.7 has fixed the crashing issue from the previous update. ### 5/5 — Crash Solved, Back in Business *2024-02-29, version 2.7.7* Works again. Thanks, guys! ### 5/5 — Won’t open after last update from today *2024-02-28* Edit: thanks for the fix, this is back up and running, love this handy app! Cannot open the app, keep on crashing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*