# BNB MPay — user reviews > 40 indexed App Store user reviews of BNB MPay by BHUTAN NATIONAL BANK LIMITED, rated 3.20/5 from 45 ratings. - Source: https://appshunter.io/ios/app/bnb-mpay/id1344120989/reviews - App overview in markdown: https://appshunter.io/ios/app/bnb-mpay/id1344120989.md - Rating breakdown: 5★ 16 · 4★ 8 · 3★ 2 · 2★ 7 · 1★ 12 ## Newest reviews (15 of 40) ### 1/5 — How to give negative stars? *2025-04-22, version 7.2.3* This app need improvement. ### 1/5 — KYC Issues and Slow response *2024-11-04, version 7.1.3* You can’t save the documents for KYC verification and can’t proceed further without KYC.. every documents need to be ready to upload once app is downloaded, you can’t save this KYC verification for your convenience even if you did it it take hell lots of time to verify and gives issues ### 2/5 — No verification email *2024-09-21, version 7.1.3* Been more than 24 hours and still no verification email. ### 1/5 — Not really a game changer *2024-09-19, version 7.1.3* Service fee is really high!! If their aim is to get foreign currency, they need to reduce it before people use other apps with less fees. ### 1/5 — Useless app. *2024-09-08, version 7.1.3* Can’t even register. Too slow. ### 1/5 — App review *2024-04-14, version 7.1.1* Worst ever app from this new update, can’t even log in even if you MPIN number is correct. Please bring back the previous app or fix it. Thanks ### 1/5 — No icon to register *2024-04-02, version 7.1.1* There is no icon I can press to register my new number. My old password doesn’t work, it keeps saying sign in with new number, but there’s nowhere to sign in. ### 1/5 — Need improvement *2024-04-02, version 7.1.1* Made complicated and horrible service. Also, worst service ever. ### 1/5 — Too slow, low performance *2024-04-01, version 7.1.1* The app is too slow. It takes ages to open any tap. Tried a simple step, checking my balance and it took me 3 times closure of the app and keeps loading but not displaying the desired output. ### 1/5 — Cannot login *2024-04-01, version 7.1.0* After the rebrand app, I am not able to login. ### 1/5 — Complaining *2024-03-31, version 7.1.0* Why is that we cannot log in to our own account. ### 1/5 — Not working after update *2024-03-31, version 7.1.0* Bnb changed their logo, and since the app had to be updated. It isn’t working at all. Can’t log in ### 1/5 — Can’t View Loan Account Details *2024-02-15, version 6.3.3* Every time I try checking loan details, it takes around a minute to process and displays nothing, except for “Label” for all fields. Very poor performance overall compared to mBoB. ### 1/5 — Buggy app *2023-04-04, version 6.1.2* The app logged me out after I updated it and now it’s asking me to visit the branch Again, what’s the use of App if it’s needs us to visit the bank manually .. if it’s meant to be online, make everything online not mixed and confusing… ### 1/5 — Worst connection *2022-08-01, version 5.1.0* Most of the time it doesn't get connected and makes it harder to avail the service. The connection is the worst ## Most critical reviews (10 lowest-rated) ### 1/5 — OTP issue *2026-07-01, version 8.0.2* No OTPs received on time. Not a single OTP received in the given email address. Need to look into this matter. ### 1/5 — Bnb service *2025-12-30, version 8.0.0* This app suck This app automatically logs you out when app gets update and the online customer is one of the worst ever. There is no response at all ### 1/5 — Annoying can’t even 100% *2025-12-14, version 8.0.0* Cannot believe I can’t even check my balance enquired. So freaking annoying app even costumer-care doesn’t reply Really BNB freaking me off And app doesn’t work easily on loading ### 1/5 — New version not working *2025-12-06, version 8.0.0* The new version isn’t letting us sign in rather it’s asking for account number and yet no OTP is being sent. Have been trying to log in for a day but still not working. Fix this bug as soon as possible. ### 1/5 — Can’t register easily *2025-11-21, version 7.3.2* So freaking annoying app even costumer-care doesn’t reply Really BNB freaking me off ### 1/5 — Services for closing of RD *2025-09-02, version 7.3.2* Waiting time for any service is too long. ### 1/5 — Pg *2025-07-07, version 7.3.0* Customer care are useless because they never respond on our messages and Call as well. ### 1/5 — App crashing *2025-06-23, version 7.3.0* After having tried every YouTube tutorial, deleting and reinstalling the app, and everything, the app is always crashing down. I thought it must be something wrong with my mobile, so I tried in the other one where the same issue occurred. I understand our country and technical systems might be getting better gradually but an app having even operating issue… very disappointing. I am grateful to one of your lady staff Tshering for helping me but then sadly, after trying for weeks; filling up all forms and contacting, I am having to review the app with the lowest rating 🙁 ### 1/5 — Improve *2025-05-16, version 7.2.3* Slow and useless ### 1/5 — Slow and poor customer service *2025-05-13, version 7.2.3* I sent money over a week ago and still haven’t received it. I’ve submitted two separate inquiries, but no one has bothered to respond. The service is not only slow but completely unresponsive. This has been a frustrating and unacceptable experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer service in WhatsApp *2025-10-31, version 7.3.2* They are very supportive, kind polite and passionate. ### 5/5 — Mr *2025-08-22, version 7.3.2* Very effective ### 4/5 — For next update *2021-04-30* Need to add closing FD and RD account in the app ### 4/5 — BNB mPAY *2019-01-03* Not working in Os 12.1.2 ### 4/5 — Good *2018-10-05, version 1.3.1* Very convenient to use. Thank you ### 3/5 — Late OTP message *2024-03-11, version 7.0.0* Mpay is a great app but sms doesn’t come instantly. So the OTP comes late and the page we need to use OTP is already expired by the time we get the sms. Can something be done about it please? ### 3/5 — Service speed *2023-11-04, version 6.3.2* Too slow 🙄 ### 3/5 — Ugyen *2021-07-27, version 2.2.1* Retrieval of bank statements and self information updating on net banking shall be enable. ### 3/5 — Transactions history improvements *2021-05-01, version 2.2.1* I would be great if BNB can provide transactions history on request via mail instead of having to wait till the end of month. ### 3/5 — Bank statements needed *2020-05-18, version 2.1.0* It would be convenient to get your own statements without each time calling the bank ., such a hassle for Simple task --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*