# BNB Remit — user reviews > 38 indexed App Store user reviews of BNB Remit by BHUTAN NATIONAL BANK LIMITED. - Source: https://appshunter.io/ios/app/bnb-remit/id6479500658/reviews - App overview in markdown: https://appshunter.io/ios/app/bnb-remit/id6479500658.md ## Newest reviews (14 of 38) ### 1/5 — Poor costmer service *2025-09-02, version 1.12* I recently made a transaction through this service, and it's currently marked as "Approval Pending".Despite completing the transaction and having my payment successfully processed, the transfer remains unapproved. I have contacted the provider via email and text, but I have not received any response or resolution. This lack of communication is unacceptable for a financial service and raises serious concerns about customer support, transparency, and compliance with financial service obligations.Until now, the status remains the same, and I’m left completely in the dark. I hope this review prompts someone from your team to take this matter seriously and get back to me immediately. ### 1/5 — Prolonged approval time *2025-08-25, version 1.12* Been 11 days and still waiting. I tried exchanging through app Ria which was way faster than this. It only took 2 mins on Ria. Once my transaction is approved on this app, I will delete it immediately. I hope the concerned people work on improving the service. ### 1/5 — Takes too long to get the transaction. *2025-08-18, version 1.12* The exchange rates offered are competitive compared to Ria Money Exchange. However, I must rate my experience with one star due to the prolonged duration it takes to complete transactions, often extending to weeks. Additionally, the customer service provided has been unsatisfactory- zero . Based on these factors, I cannot recommend this service. ### 1/5 — Poor service delivery *2025-06-04, version 1.11* I am very disappointed with the service delivery of this app, particularly regarding fund transactions. I processed a transaction over a week ago, and there has been no confirmation, update, or support response since then. What’s even more frustrating is the lack of guidance or notification in case I may have made an error during the process. Users deserve at least a status update or recommendation if something went wrong. This level of service is unacceptable, especially when it involves people’s hard-earned money. I hope the developers seriously look into improving transaction tracking and customer support responsiveness. ### 1/5 — KYC activation and customer service *2025-06-01, version 1.11* If you are in urgency - FORGET THIS APP. First of all , KYC activation takes months , if your passport expires and you have to activate again , forget about this app, it’s just a mess - no customer support , it will take years to activate . I don’t complain on the interface itself after it get activated , the customer support on activation is just a mess, zero help from their end . ### 1/5 — Fed up of following up when ever I do the remit. *2025-05-15, version 1.11* Poor customer service. It’s hard to get a response from the remit team. I use BNB remit because of the higher rate but from now on i will be using RIA even if the rate is low. ### 1/5 — Approval pending for 1 week now *2025-02-26, version 1.9* Customer service is really really bad. Trying to contact BNB for some issue but no one helps and even the contact number given doesn’t exist. ### 1/5 — Very bad customer service *2025-02-08, version 1.9* My money was deducted from my account but the money never reached the recipient. It has been two days of waiting for approval. Even if i write a query, i don’t get any response. Hope it is fixed soon. ### 1/5 — Absolutely useless app. *2024-11-27, version 1.9* Took 2 weeks to process the transactions only to get cancelled. Took the money but still haven’t got refunded. Tried contacting support team, no reply from them. -1000/10 ### 1/5 — KYC verification fail *2024-10-14, version 1.9* After registering, I was not able to verify my KYC. Contacted via WhatsApp and someone tried to help but that person seems lacking information. Later emailed officially, but got no response. Not able to delete incomplete account either. Still struck with an incomplete account that is not useful ! Extremely disappointed. ### 1/5 — Takes long time *2024-10-06, version 1.9* It is taking too long, very late late correspondence from the management. It has been more than a week and still no transactions. ### 1/5 — Late payment *2024-10-02, version 1.9* They said money will be remitted within one working day and here it’s been more than 7 days and still waiting. Sent lots of queries but no response or any actions taken. Will remove this aap and close the BNB account guaranteed after they remit my money. ### 1/5 — Poor services *2024-09-10, version 1.9* Hmmm very poor service ### 1/5 — Not a good app *2024-09-02, version 1.9* Whenever the rate goes high the app doesn’t work And on top of that it says wrong email or wrong number. Over all bad experience. Bad review ya enable bay zha nu mana nickname lo. Haven’t seen this kinda thing awoooo 😂 ## Most critical reviews (10 lowest-rated) ### 1/5 — Update address and Phone Number Issue *2025-12-08, version 1.13* I need to change Address but it doesn’t allow me to and there is no option to change number. ### 1/5 — KYC *2025-11-19, version 1.13* Can’t even complete KYC with all the proper documentation available. Need to fix this error. ### 1/5 — Poor support *2025-11-18, version 1.12* We have been using this app and overall it has not been to our expectation. Delayed customer support, not responding, delayed transaction and no proper idea of whom to be contacted when there is problem are the mostly encountered issues. Have to email or contact the team after each transaction is inefficient and waste. This apps with effective team and system would be of great benefit to all. ### 1/5 — Delays *2025-11-08, version 1.12* Recently I have registered and started using this app to exchange few bucks. I saw everything is good and it has mentioned that exchange will get done in 2 hours. However, even after 1 week (today), it is not yet done. I uploaded the receipt and got an email saying I need to send receipt. So, mailed the receipt, and got the reply saying it’s under process. I waited,………………………………… and I was asked to mail my driving license copy (I don’t know for what purpose they need it). I felt like only half of the process is done till now (or may not be). When I came to know, similar thing has happened to many others. **If the team could upgrade some features in the app where we don’t have to submit documents separately, would definitely improve the efficiency.** ### 1/5 — unreliable currency exchange platform *2025-10-07, version 1.12* Most unreliable and hell of an annoying platform to do exchange at. Taking longer time than what is required and if exceeded certain amount staffs are requesting for supporting documents, despite everything being submitted they still say it doesn’t work and keeps on sending samples without giving a proper look on what’s being sent. Very unprofessional and rude and slow service. Won’t recommend it for anyone. ### 1/5 — No update *2025-10-05, version 1.12* This is the worst banking app I’ve ever used. It’s been over 20 days I did the transaction and still no update. Even requested a refund but nothing is done yet. The WORST app. No improvements. ### 1/5 — Worst app and bank ever ! *2025-10-01, version 1.12* One of the worst customer service in Bhutan!!! ### 1/5 — extremely unhelpful *2025-09-22, version 1.12* people working with remittance are acting as if we were asking for their kidney. ### 1/5 — Sloths work at BNB *2025-09-19, version 1.12* I'd give this service a negative -5 stars if I could. The process of setting up my account and making a small transaction was a total nightmare. I had to personally chase down an employee just to get a response after weeks of silence. Even after submitting the required proof of residency, the money was stuck in limbo. While the exchange rates might be better than other apps, the unbelievably slow service from BNB is a dealbreaker. It's a shocking display of incompetence for a financial institution, and it's clear from other customers that this isn't an isolated incident. The standard 'sorry for the inconvenience' is an insult when they're this laid back with people's money. It's time for them to get their act together and stop wasting everyone's time. They need to stop brushing off serious issues with empty apologies and start acting like a professional financial institution. The team that handles customer feedback and transactions at this bank seems to view our complaints as nothing more than background noise on a social media platform. They need to understand that this is their job, and it involves real people and their hard-earned money. The casual dismissal of serious issues is unacceptable. The entire institution needs to take responsibility and elevate its standards to a professional level, rather than treating customer service as a superficial formality. ### 1/5 — Poor customer services *2025-09-18, version 1.12* Thank you BnB for the service provided and I have been using this app for a while hopping for the best. They keep transactions in a "pending" state without explanation and never respond to inquiries unless we repeatedly follow up. Even when further documentation is required, they don’t inform us proactively. we only find out after chasing them multiple times. This creates delays and stress, especially when sending urgent funds. Their communication and accountability need serious improvement. ## Most praised reviews (9 highest-rated) ### 5/5 — Money change *2026-03-28, version 1.16* Fast money change ### 5/5 — Namgay *2025-07-23, version 1.12* Good app to exchange your money with short period of time. ### 5/5 — Great app *2024-10-04, version 1.9* I would highly recommend you guys to use this app it’s safe secure and we get our money within an hour. Make sure you are exchanging during week days and office hours (Bhutan) ### 5/5 — Good customer service *2024-08-31, version 1.9* I exchanged the money and within one day the money credited in my account. At first I was having some trouble but the staff helped me through online. Thank you for the wonderful service. Happy customer 😊 ### 4/5 — Kyc *2024-05-19, version 1.8* Can’t even delete the account and it takes long time for verifying the kyc ### 3/5 — Great App *2025-04-15, version 1.10* I was a bit frustrated with the BNB Remit app at first. When creating an account, I found the process to be lengthy and time-consuming. The app also had a limited-time offer that added to the pressure. However, once I finally got through the signup process, I was pleasantly surprised by how awesome the app is! The app is user-friendly, and has less features. Sending money internationally has never been easier. The exchange rates are competitive, and the transfer process is smooth. If BNB Remit can streamline the account creation process and reduce the time it takes to get started, I'd give it a full 5 stars. Until then, it's a solid 3.5 stars. Highly recommend for those looking for a reliable remittance service. ### 3/5 — Couldn't verify email *2024-03-26, version 1.4* I couldn't verify my email since the verification email never came. I didn't want to post this here but I had no choice since the only contact option given is the Thimphu Head office number. Hope this will be fixed. ### 2/5 — Take too many days to approve the transaction *2025-09-16, version 1.12* I have been using this service for a year and it was going well in the beginning but suddenly it started delaying the transaction. I am not at all happy with the service and might not use this service as well. Sometime during emergencies I transfer one or two days ahead but still it takes weeks for the transfer. We pay for the transaction and still they delay for a week which isn’t fair. Wanted to always support our own business but seems you guys aren’t serious about customer care and service. Thank you Concerned BNB customer ### 2/5 — Disillusionment *2025-09-12, version 1.12* I started using this app with the intention of supporting our country's economy, believing that even small exchanges could make a difference. I wasn’t alone—many of my friends felt the same way and chose to use this app for that reason. However, our experiences have been very disappointing. When I exchanged a large amount, the money never got deposited. Despite submitting multiple queries, I received no response. Several of my friends have faced the same issue, and we’ve all struggled with the lack of communication and support. Many of us genuinely wanted this app to succeed because it's a local initiative—but when problems like this go unresolved, it becomes very difficult to keep trusting and supporting it. The sad part is that it's not like there are no other options. There are plenty of remittance apps available that complete transfers within a day, with proper customer service. Because of the delays and unresolved issues I’ve recently faced, I’m now seriously worried about my other payments too. I honestly don’t know if I’ll be able to continue using this app, as it’s causing more stress than confidence. Please fix these issues—for the sake of users who believed in you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*