# BNESIM: 5G eSIM Data profiles — user reviews > 264 indexed App Store user reviews of BNESIM by BNESIM Limited, rated 3.90/5 from 239 ratings. - Source: https://appshunter.io/ios/app/bnesim-5g-esim-data-profiles/id1598924185/reviews - App overview in markdown: https://appshunter.io/ios/app/bnesim-5g-esim-data-profiles/id1598924185.md - Rating breakdown: 5★ 156 · 4★ 20 · 3★ 6 · 2★ 4 · 1★ 53 ## What do users think of BNESIM? Overall sentiment: negative **Pros** - 🚀 Excellent pricing and plans - 🌐 Works well in many countries - 💬 Good customer support - 📱 Easy to set up and use - 🔓 No expiration on data **Cons** - 🐛 Connectivity issues and unreliable service - 🔍 Confusing instructions and setup process - 🕰️ Slow customer support response times - 💳 Unauthorized charges and billing problems - 📵 No calling or SMS functionality **Commonly reported bugs** - eSIM not activating or working as expected - App crashes and freezes - Incorrect data usage reporting - Billing and payment issues **Most requested features** - Improved customer support and communication - Clearer instructions and setup process - Calling and SMS capabilities - Compatibility with more devices - Automatic renewal/top-up options ## Newest reviews (10 of 264) ### 3/5 — Good eSIM *2026-08-20, version 3.0.0* Reasonable price easy to setup, experienced issues at start resolved quickly ### 1/5 — Unfathomable *2026-07-10, version 2.2.7* I work in IT and I found installing an eSIM I purchased more complex than coding in JavaScript. Waste of money, just one click through my uk network provider gave me data in a non eu country, more expensive but at least it was simple and effective. ### 4/5 — Not the cheapest but reliable *2026-07-05, version 2.2.7* I liked that instead of going with one provider in the country you visit you connect to the closest tower for better service. Was on the pricer side compared to some e sims. ### 5/5 — Einfach Daten buchen *2026-07-03* Die eSIM funktioniert schnell und unkompliziert. In China auf der Rundreise wird man als Ausländer erkannt und WhatsApp funktioniert daher weiterhin (Google nicht, Bing und Apple Karten schon). Selbst in Norwegen mal schnell unlimited nachgebucht, weil mein normaler Handyvertrag „leer“ war. Der Preis könnte 3-4% billiger sein - aber dafür hatte ich mit der Billigkonkurrenz schon mal Aktivierungsprobleme, hier nie. ### 5/5 — Best eSIM experience *2026-07-02, version 2.2.7* This is amazing. They offer eSims with no expiry and you can add/top up different countries and regions so you only need one eSIM. And the pricing is really competitive too, and you can use crypto for even more discount. Highly recommend! ### 5/5 — easy to use *2026-06-29, version 2.2.7* very easy to setup and add value ### 3/5 — Is very good but you have to pay a lot for 1 gB *2026-06-27, version 2.2.7* Kfkfhh ### 5/5 — Best eSIM ever *2026-06-24, version 2.2.7* My First and Only Experience with eSIMs and I am loving it!! ### 2/5 — Poor connectivity in UK *2026-06-23, version 2.2.7* I purchased this eSIM for my UK holiday. Connectivity in London was fine but outside London , from Cornwall all the way north to Edinburgh there was very poor to zero connectivity. Low cost is fine not at the cost of lack of service ### 5/5 — Великолепно *2026-06-21, version 2.2.7* Для рабочей среды это весьма удобное приложение без заоблачных запросов и завышенных ожиданий. Работа движется, деньги делаются. Всё великолепно! ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor customer support *2026-09-03, version 3.0.1* I was visiting the Middle East, and the installed eSIM didn’t work, which caused a lot of issues at the airport. I ended up spending the entire day without any connection. I contacted customer support, but they were unable to provide any meaningful assistance. Overall, it was a really disappointing and frustrating experience. ### 1/5 — Sims are not working. No support team. App is buggy. *2026-08-18, version 2.2.9* I purchased a not working esim a month ago, asked for reactivation or a refund and got none of this. You get only Ai support ### 1/5 — Scam *2026-08-10, version 2.2.8* I bought 5 gb esim but didnt recieve it in the app. They just took my money and nothing happened ### 1/5 — Мошенничество! *2026-08-08* Купил сим карту для египта. Сеть ловит, 5G и LTE показывает, интернета нет. Чат поддержки не грузится даже через WiFi, на электронную почту не отвечают. Деньги в помойку. Не ведитесь!!!! ### 1/5 — No costumer support *2026-08-02, version 2.2.7* eSIM won’t work, no costumer support to help troubleshoot this. Useless AI responses in lieu instead. ### 1/5 — Not reliable *2026-07-30, version 2.2.7* Not very reliable tried to set up for Turkey in July 2026 let me down at the airport. Which is vital. Said it was activated still didn’t work. ### 1/5 — Too bad *2026-07-25, version 2.2.7* All my remaining data balance disappeared suddenly! Balance showed 0 data amount! ### 1/5 — You DON’T get what you pay for *2026-07-24* Offers one of the cheaper Esims so its natural to assume that it would be slower but it just does not work at all and the 24/7 live chat support is just some AI slop with no help. No real person to help with issue. Guess I just wasted around $10 for nothing when I could’ve paid $15 on some other Esim company that works. ### 1/5 — Черногория *2026-07-18* Не работает интернет, оплачивала два раза ### 1/5 — HORRIBLE *2026-07-12* Just downloaded yesterday, not only does it not work, I wasted money I can’t get back, spent more money on roaming fees because this app doesn’t work, and the “24/7 customer support” is just an AI bot that can’t answer even the most basic question. Do not waste your time, money or mental health with this horrible app ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-09-03, version 3.0.1* Easy fast and customer service live chat brilliant ### 5/5 — Couples trip *2026-08-31, version 3.0.1* Lucky ### 5/5 — Well apps *2026-08-29* Just to be remembered every should do something for not get re-new offer after finishing i got lost 8$ but it is okey just everyone be careful ### 5/5 — Great and reliable service *2026-08-29, version 3.0.1* Have been using BNE for a few years now and take it to the different countries. Works every time. They have great reward program and reasonable pricing. ### 5/5 — No hassle ESIM *2026-08-17* Super easy to use and most importantly very reliable. Easy to top up if you run out of data and you can even set it up to top up automatically if you’re running low. ### 5/5 — Für mich perfekt 🩷 *2026-08-15* Ich benutze BNESIM jetzt schon seit drei Jahren und ich finde es großartig und unkompliziert. Es ist so komfortabel nicht im Ausland herumzurennen und nach einer Telefonkarte zu suchen. Ich empfehle es jedem. Kleiner Tipp schon kurz vor der Reise Paket kaufen, damit man gleich bei Ankunft auf die E-SIM umstellen kann und gleich hat man Internet. ### 5/5 — Too easy! *2026-08-08* Love this app. If you travel, you need it. U can get eSIM data for anywhere you want and when u run low, just top up! ### 5/5 — Хорошая связь *2026-07-23* Пользуюсь давно, все работает быстро и без проблем! При регистрации по коду 0G2DNGDX вам в подарок будет 3€ на первую есим. Подключать очень удобно, можно сделать за пару минут! Сама пользуюсь и вам советую!!! ### 5/5 — Good *2026-07-18, version 2.2.7* Good ### 5/5 — Using in Australia *2026-07-13, version 2.2.7* Happy with speed and online app. Highly recommend --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*