# Boatsetter Owner App — user reviews > 100 indexed App Store user reviews of Boatsetter Owner App by Collaborative Boating, Inc., rated 4.80/5 from 2,481 ratings. - Source: https://appshunter.io/ios/app/boatsetter-owner-app/id1369215908/reviews - App overview in markdown: https://appshunter.io/ios/app/boatsetter-owner-app/id1369215908.md - Rating breakdown: 5★ 2,217 · 4★ 107 · 3★ 49 · 2★ 21 · 1★ 87 ## What do users think of Boatsetter Owner App? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 🚀 Great booking engine - 🚀 Helpful support team - 🔒 Provides insurance coverage - 👍 Allows owners to make money from boats - 👍 Streamlines boat rental management **Cons** - 🐛 Frequent app crashes and freezes - 🐛 Unreliable notifications and messaging - 🐛 Inconsistent check-in/check-out process - 🔋 High service and insurance fees for owners - 👎 Poor customer service and support - 👎 Inflexible policies and lack of owner control **Commonly reported bugs** - App crashes when navigating away from main screens - Fuel receipt uploads often not received by Boatsetter - Check-in/check-out process not properly recorded - Accounts getting stuck in 'pending' status for weeks - Inability to modify existing rental bookings **Most requested features** - Ability to view full message history with renters - Option to have multiple boat managers per account - Customizable fees and extra services for renters - Real-time GPS tracking of rented boats - Faster payouts to owners after rentals ## Newest reviews (10 of 100) ### 3/5 — No business *2026-08-27, version 5.19.2* I love BoatSetter but I don’t get any business from it ### 3/5 — Fees galore *2026-03-26, version 5.18.0* For example: list your boat for $100/hr for 8 hours. App charges renter almost $1,100 and owner receives less than $600. listing fee, insurance charged to both parties. A bit silly. ### 4/5 — Newbie *2025-06-28, version 5.10.1* New to this PTP boating world. So far Boatsetter has made it pretty easy. There are some things they can improve on and make it easier for boat owners to navigate. I averaged 4 boat rentals last year and I’m at 4 boat rentals this year. It’s now June 2025. ### 2/5 — Not user friendly *2025-06-05, version 5.6.1* Hit user friendly for owner , app freezes , needs a lot of work with booking ### 5/5 — Easy, Secure, and Supportive *2025-05-24, version 5.6.1* Boatsetter has been a great platform for renting my boat. It’s easy to use, the support team is helpful and fast, and the insurance gives me a piece of mind. Highly recommend to other boat owners! ### 5/5 — Best boat rental app - period! *2025-04-07, version 5.2.5* Excellent app. They are very easy to work with and are very helpful. ### 5/5 — Love *2025-02-22, version 5.2.5* ❤️ ### 1/5 — Not impressed *2024-11-13, version 4.3.1* Created my account over a year ago and used Facebook credentials. Got a new phone a couple months ago and can no longer sign in because of a ‘known issue’. Customer service is non existent. What a waste of time. ### 1/5 — There’s no way to view the whole message string with customers *2024-07-11, version 4.3.1* There’s no way to view the entire message string with customers. Also, there is no phone number to contact customer service of the app. ### 5/5 — Great booking engine *2024-07-09, version 4.3.1* I've been a fan of the website for many years. We get a lot of our business from people that use the website to book boats. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful app *2026-09-05, version 5.19.2* Nothing nice to say ### 1/5 — Maybe it’ll work someday *2026-08-28, version 5.19.2* Maybe it works for people renting the boats, but for the captains, absolute miserable waste of time. ### 1/5 — App bugs *2026-07-03, version 5.19.0* The app won’t load my messages or won’t load at all. I get a text or email about a request but can’t deny/approve bc the app won’t load. ### 1/5 — Bad bad *2026-03-04, version 5.17.1* What a joke of an app… all they do is spam. I own an 80 foot yacht and this app is trash ### 1/5 — Rainbow *2025-12-29, version 5.16.2* They won’t pay for the charter I did for them. About 2 months ago. Keep saying they a w-9 I’ve sent it to them 3 times ### 1/5 — This app and platform are trash *2025-08-12, version 5.10.3* Constant issues with the app freezing anytime I navigate away from the app, even for 5 seconds. Also depending on what I click on within the app I’m asked to sign in. Multiple times. The app is not user friendly. Sometimes I can edit booking inquiries sometimes I can’t. No consistency. Renters have similar complaints on their end. Thinking of moving my boat to a diff platform due to these issues. ### 1/5 — Money scheme *2025-06-25, version 5.10.1* How do this app make more than I do renting MY boat out. This is the biggest joke I’ve came across. ### 1/5 — App malfunction *2025-06-19, version 5.9.1* Always having issues with the app. Constantly freezing, nothing works. ### 1/5 — Customer service *2025-05-29, version 5.6.1* We’ve had a terrible experience with this platform’s customer service. Not only have they failed to support us properly as a partner, but they’ve also failed our customers. A few of our boats where unlisted without any clear reason or prior notice. We currently operate five boats on the site, and this sudden removal is severely affecting our business. Even worse, customer bookings are being automatically canceled, which is leading to angry customers, lost revenue, and damage to our reputation. We reached out to customer support multiple times, but received vague, unhelpful responses with no clear resolution. There seems to be no urgency or accountability, even when it’s clear that platform-side issues are disrupting legitimate reservations. As a serious business trying to serve customers reliably, we expect much better. This platform is currently not dependable for partners or guests. ### 1/5 — Bad service *2024-12-27, version 5.2.0* I rent my boat months ago trough the app but I haven’t received any payment yet!!! I try to contact customer support but no one answers. ## Most praised reviews (10 highest-rated) ### 5/5 — Best in the Business *2026-09-01, version 5.19.2* I have been in this business for about 15 years now. There are a plethora of Booking platforms that I work with, and there are pros and cons to each of them. Boatsetter to me remains superior to all the rest.. The ease of use of the platform on both the renter side and the owner side is very streamlined. Customer Service when needed answers at relatively reasonable hours and it’s pretty easy to get someone on the phone. If there are ever claims or damages, both that are is very quick to respond and distribute payments accordingly. Owner payouts and crew payouts are within a couple business days after the Charter which I love. The most importantly, this platform probably gets me the most bookings out of any of the other platforms.. I am team Boatsetter all the way. ### 5/5 — Amazing app *2026-07-21, version 5.19.0* Great app easy to book ### 5/5 — Wet Dreamz LLC *2026-07-02, version 5.19.0* Glad to be a part of the Boatsetters community. ### 5/5 — Boat owner *2026-06-20, version 5.19.0* Great app! ### 5/5 — Great Opportunity not so great technology *2026-06-14, version 5.19.0* I love the idea of using you luxury liabilities you have to generate income, turning them into an asset is fantastic. Unfortunately the app is poorly designed, won’t allow me to enter the details for my boat and therefore can’t actually be used without other intervention. ### 5/5 — Boat Owner *2026-04-09, version 5.18.0* Best App rentals 😍 ### 5/5 — Great Way to Rent a Boat *2026-03-06, version 5.17.1* BoatSetter is an excellent and easy site to use to rent a boat. High quality folks at BoatSetter. ### 5/5 — I wish you could be the AIRB.B competitor *2025-09-04, version 5.10.6* I’m so happy about the way this company handle and protect the owners. I wish you could expand to the short term rental field. I’m sure you’ll get a bunch of hosts that are so tired in the negligent and partial way platform as AIRB.B handle things. I wish I could give you 10 stars and I wish I could have my short term rental listings with you one day! So grateful with this company for the opportunity to rent my boat through this app. ### 5/5 — Booking made easy! *2025-06-23, version 5.9.1* Really love the ease it is to communicate with guest and also the Boatsetter team. always there to help when needed with their quick response time for me. Especially Riley... really like working with Riley! ### 5/5 — Good times *2025-05-29, version 5.6.1* Out standing company --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*