# Bobwhite Counter — user reviews > 42 indexed App Store user reviews of Bobwhite Counter by A.Y. Technologies Inc., rated 4.85/5 from 952 ratings. - Source: https://appshunter.io/ios/app/bobwhite-counter/id1488521699/reviews - App overview in markdown: https://appshunter.io/ios/app/bobwhite-counter/id1488521699.md - Rating breakdown: 5★ 884 · 4★ 31 · 3★ 15 · 2★ 8 · 1★ 14 ## What do users think of Bobwhite Counter? Overall sentiment: neutral **Pros** - 🍔 Delicious food - 👍 User-friendly app - 🚀 Fast delivery - 💯 Excellent staff - 🏆 Best chicken sandwiches **Cons** - 🐛 App bugs and glitches - 🤔 Confusing rewards redemption - 🔍 Unclear navigation - ⚠️ Payment processing issues **Commonly reported bugs** - App freezing and crashing - Rewards not applying properly - Delivery options not working - Payment processing failures **Most requested features** - Improve rewards redemption process - Fix app bugs and crashes - Enhance app navigation and user experience - Ensure consistent payment processing ## Newest reviews (12 of 42) ### 3/5 — Love BW but clunky app *2024-10-05* Sometimes it doesn't work when I try to submit an order and the buttons r not very intuitive and the points redemption is also confusing ### 4/5 — Pretty good *2024-05-17* But every time you add an item to the cart it takes you to the cart. Then you have to back track to the menu to order. ### 2/5 — All these rewards and no way to use in-app *2024-02-22* Fairly easy to navigate unless what you want to do is utilize the rewards you’ve accumulated. ### 3/5 — Reward redemption feature doesn’t work *2023-06-23* App will ask you if you want to redeem rewards point but then not actually apply the rewards. ### 2/5 — GLITCHY *2023-06-21* Chicken and food here is phenomenal but for the past two weeks the app glitches and stops working after your delivery address is confirmed. Screen goes completely blank and stays that way. Considered ordering takeout Bob White via Uber Eats in the meantime but surcharges are too much. So again, food is delicious but the app has been crashing for two weeks so I can’t order it 😭 ### 4/5 — App won’t load properly *2023-04-22* Been eating here religiously, and only recently my app has been bugging out. I’ll open it and it freezes on the loading screen/ little load circle. I’ve tried uninstalling but nothing. Rest the phone several times as well. Please see if this can be fixed or if I need to do something different. Thank you. It pains me to not give 5 stars. ### 4/5 — Pretty good *2023-04-21* It logs me out after a certain amount of time. ### 2/5 — Shows 404 when reordering *2020-10-10, version 3.3.13103* First order was great, but when I try to reorder, I get the 404 error every time. ### 2/5 — Great restaurant, app needs work *2020-09-13, version 3.3.13103* I have been dining in/ordering out from this restaurant for years. It is one of my favorites in the area! Please fix the following on the app: 1. When trying to order delivery, all items appear as “unavailable at this location” during business hours... not sure why, as I know I am within their delivery radius. 2. Defaulted to pick up when the above was malfunctioning. After entering gift card number, it is not applied to order total. Thanks! ### 5/5 — Amazing biscuits! *2020-07-05, version 3.3.13103* Everything is good! ### 5/5 — Best fried chicken in New York *2020-06-15, version 3.3.13103* Now in app form ### 5/5 — Deliver to the Heights *2020-05-06, version 3.1.0002* Why don’t you deliver to the heights? ## Most critical reviews (10 lowest-rated) ### 1/5 — App has persistent bugs *2023-07-16* The app has been giving me issues for the past couple of months despite me flagging it to the restaurant’s management from the start. I get an error when trying to order their (2) tender dogs and I end up having two order of (1) which is more expensive. I flagged this issue to the store manager at Portside named Chester (if im not mistaken) and he was very helpful and took down my details and shared it with corporate. ### 1/5 — :( *2023-02-04, version 5.007.0004* Fix it. ### 1/5 — Bad food *2023-01-23, version 5.007.0004* Food has really gone down hill. Chicken was undercooked. Also found a couple hairs. App is absolute crap too to top it off. Manager was a jerk. ### 1/5 — The app, staff and restaurant is bad overall *2022-01-25, version 3.12.501* Horrible ### 1/5 — Payment processing doesn't work *2021-11-10, version 3.12.501* I used to love the app. It hasn't been usable for me for the past couple of weeks because it can't process my credit card. I've tried multiple cards with the same result each time. ### 1/5 — Love this restaurant *2021-04-17, version 3.8.0001* But the app never works. Lucky for me they use seamless too . ### 1/5 — Doesn’t work *2020-09-08, version 3.3.13103* The app simply does not work - it won’t let me few good options even though I’m within the delivery range, the app is quite slow and pauses at odd times, and doesn’t do the bare minimum: show food options and accept my order. Bobwhite should be asking whoever built this for a refund. ### 1/5 — App is a waste *2020-07-20, version 3.3.13103* App is buggy and then after they take your money, they don’t even start your order for pickup. What’s the point? ### 1/5 — Hoping they will fix *2020-04-21, version 3.1.0002* I cannot redeem any of my points, love Bobwhite but you might as well just call in and order, no benefit to this app as of now. I hope they fix it! ### 1/5 — Bad *2020-04-10, version 3.1.0002* The email part where you have to enter a confirmation code is slow and horrible. You should make it so you can order over the phone. Not everyone has a smart phone. Waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — GOAT *2024-01-15* Best chicken sandwich of all time . Also delicious is the chicken Caesar wrap! We get one of each when we are in the city! Simply GOAT ### 5/5 — Nice & Easy *2024-01-03* Great app. Very clear, easy to navigate, clear instructions. Good for everyone nice and easy. ### 5/5 — Highly Recommend! *2023-06-18* Some of the best fried chicken you will ever have! ### 5/5 — yum *2022-12-09, version 5.007.0004* Best Fried Chicken ever in the whole world ### 5/5 — Always tasty *2022-11-11, version 5.007.0004* Great food ! Love it and always comes fast ### 5/5 — Best chicken biscuit *2022-11-02, version 5.007.0004* Love this place, nice small friendly staff and I love that they deliver to me lol 😍 food always seems fresh! ### 5/5 — Awesome staff *2021-05-26, version 3.8.0001* Everyone from the counter staff to the management has been a pleasure to speak with. The food is amazing. Definitely addicted. ### 5/5 — Great chicken with a great app on the side *2021-04-26, version 3.8.0001* Bobwhite has the best spicy chicken sandwich in town, beating out Momofuku’s in my book. However, what I didn’t expect was for their app to be so straightforward and reliable. Clearly they’ve spent a lot of time to provide a perfect customer experience from beginning to end, and it truly shows. ### 5/5 — Best Chicken Sandwhiches *2020-11-08, version 3.3.13103* This is the best chicken sandwich place in NYC and the world. Best service as well. ### 5/5 — Awesome app for great friend chicken *2020-10-09, version 3.3.13103* I like the fried chicken from JC portside store. It’s so tender and juicy! What I like more, is the app! It’s so user friendly and design very well. Literally the BEST restaurant app I’ve ever tried! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*