# BOC Flex — user reviews > 55 indexed App Store user reviews of BOC Flex by BANK OF CEYLON, rated 3.40/5 from 55 ratings. - Source: https://appshunter.io/ios/app/boc-flex/id6741688731/reviews - App overview in markdown: https://appshunter.io/ios/app/boc-flex/id6741688731.md - Rating breakdown: 5★ 26 · 4★ 5 · 3★ 4 · 2★ 6 · 1★ 14 ## Newest reviews (18 of 55) ### 1/5 — App keeps crashing after update *2026-04-23* After the latest update, the app is not opening on my iPhone. I really need this app for urgent matter, but it keeps crashing and I am unable to do anything. **Developer response:** Dear User, we sincerely apologize for the inconvenience caused. Due to enhanced security updates introduced to better safeguard your account, the latest version (V1.4.3) is currently not compatible with your device. You can continue using our services through BOC Website via using Flexonline banking. For more information please visit our nearest BOC branch.. ### 1/5 — OTP delay *2026-04-23, version 1.4.3* Each new transaction OTP takes longer and most of the time it gets sent late so the transaction cannot be completed ### 1/5 — Very frustrating login system *2026-04-02, version 1.4.1* Terrible user experience. I forgot my username, and there is no option anywhere in the app to recover or view it. There are multiple options to reset the password, which I did several times, but it’s completely useless because every time I try to log in, it says my username is incorrect. How am I supposed to log in if I don’t even know my username? This is a basic feature that every app should have. Without a username recovery option, the whole login system is broken and extremely frustrating. Would not recommend until this is fixed. ### 1/5 — Searching previously saved transfer accounts is a total nightmare *2026-02-19, version 1.4.1* Expected this to be more user friendly. Previous app was way better than this in terms of usability. Looking for previously saved transfer accounts is a total nightmare. Does not load up. Not in proper order. You need account numbers for most of it, not shown under saved names. And if you try to create a new account to transfer if you can’t find, wouldn’t allow you to create a new account for the same account number as well. This is a waste of money and our time. ### 1/5 — No 1 bank in sri lanka but they couldn’t build a proper app to serve the customers. Worst ever *2026-02-07, version 1.4.1* No 1 bank in sri lanka but they couldn’t build a proper app to serve the customers. Worst ever ### 4/5 — Recent transactions unavailable *2026-02-03* Not showing recent transactions. Pls fix **Developer response:** We sincerely apologize for the inconvenience caused. If the problem persist Please contact our support team via 0112204705/4612 imbp2@boc.lk to assist you. ### 1/5 — Malfunctioning *2026-02-01* If you live abroad, this is the worst banking app you would ever come across. Their phone number auto default to +94 (Sri Lanka). As a result you don’t receive OTP and cannot add your account to this “unflex”. Talking to BOC is a pain as well, this is a bank that lives in stone age! ### 1/5 — Inconvenience *2026-01-29, version 1.4.1* BOC Flex App is not working properly most of the time. I am frequently unable to log in, the app keeps loading, and it often closes automatically. ### 2/5 — Not working *2025-12-16, version 1.3.1* Iam trying to login last 2 days not working ### 1/5 — Ultra Failed product! *2025-11-28, version 1.3.1* Transfers are not working, the product is complex and must hire a better IT team and development team. ### 1/5 — its too slow *2025-10-31, version 1.3.0* This app every time not working,when i try to do some transaction its not working if u dont have to do something then its working and i dont know its only for me or not .but its very bad if u want to do some emergency transfer or something it will take too much time or its not working .and u should try to log in several times. ### 2/5 — Saved other bank navigation is a pain. Also adding a other bank is too slow *2025-10-27* Much has improved. The app is acting as if I’m stealing from my own account. Look into above matters. Two stars taken away for not acting upon them ### 1/5 — App does not open *2025-10-24, version 1.3.0* Even though app is easy to use than BApp, most of the time it does not even open. Says to contact customer support if issue persists. They need to hire good it firm. ### 1/5 — About your new app update *2025-10-23, version 1.3.0* Ithuku paruthi mootta gudonlaye irunthirukalam ### 1/5 — Bad service and poor technology *2025-10-15, version 1.3.0* I tried logging with my debit card and didn’t work after I insert all my details it came as an error. Poor technology and wasted my time for nothing.same as their agents. Poor service.disappointed ### 3/5 — Better than previous App *2025-10-05, version 1.3.0* There are major bugs in the app. I don’t know why they can’t fix them. Maybe BOC should hire a different IT firm to maintain or develop their apps. ### 1/5 — Logins *2025-09-28, version 1.3.0* Worst banking app ever used. Login and password reset logics doesn’t work properly. Specially OTP, it will arrive once request has expired. 🫠 ### 3/5 — Multiple Transactions *2025-09-03* Good to see the new UI and the app. And need to raise an issue. A few weeks ago, when I tried to send money to another account, an error message appeared stating that there was a network problem and that it would try again. However, I tried two more times, and the money had been transferred to that account 3 times as 3 transactions. Please check and FIX this issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Shameful *2026-07-19* Bank of ceylon prff can’t even develop a single transaction app ### 1/5 — Very disappointed app *2026-07-09, version 1.5.0* Whenever I try to transfer some money, the app is always sucking ### 1/5 — Utterly useless app! *2026-07-07, version 1.4.3* Have not been able to access the BOC Flex app for over 1 year. It won’t accept my passport number. I was using the old BOC app as a workaround, but now access has been removed I cannot access my bank accounts at all. Frustrating service. ### 1/5 — 👎 *2026-06-28* මේකෙ ac number සහ name වගේ දේවල් copy&paste කරන්න දෙන්නෙ නැති එකනම් හරි කරදරයි ඒ වගේම payment එකක් කලාම screenshot ගන්න දෙන්නෙ නැති එකත් හරි කරදරයි වෙන රටවල් වල apps ගොඩක් ලේසියෙන් use කරන්න පුලුවන් ඒ වගේම තමයි වෙන apps වල payment එක කරන්න ඕන කෙනාගෙ ac number එක දාපුවම ඒ කෙනාගෙ name එක auto ම පෙන්නනවා එතකොට අපිට payment එක sure ඒත් මේකේ එහෙම නෑ payment එක කරලා ඒ කෙනාගෙන් අහන්නත් වෙනවා අනිත් දේ තමයි other bank වලට transfer කරද්දි 25ක් කැපෙනවා එක payment එකකට 25ක් කියන්නෙ පොඩි ගානක් නෙමෙයි ### 1/5 — Absolute waste of an app *2026-06-02* This is hands down one of the worst banking apps out there. It barely supports the iPhone and constantly fails. To make matters worse, if you are currently abroad, you are completely stranded. Trying to contact BOC via phone call to resolve app issues is an absolute pain and nearly impossible. They offer zero effective support for international users. A complete waste of time and space. ### 1/5 — Not user friendly *2026-06-01, version 1.4.3* Please make it user friendly. Can’t do anything. ### 1/5 — OTP NOT FIXED YET *2026-05-30, version 1.4.3* You still haven’t fixed the issue with OTP arriving late - after it has expired. You can’t get rid of the previous BOC app until you’ve fixed this! I still can’t set up Flex. ### 1/5 — I 7 plus issue..? *2026-05-28* What is the problem with i phone 7 plus…? App doesn’t run. **Developer response:** Dear User, we sincerely apologize for the inconvenience caused. Due to enhanced security updates introduced to better safeguard your account, the latest version (V1.4.3) is currently not compatible with your device. You can continue using our services through BOC Website via using Flexonline banking. For more information please visit our nearest BOC branch.. ### 1/5 — Crashing *2026-04-24, version 1.4.3* After the recent update app just wouldn’t start. Crashes on opening. Been it for days. No fix yet. ### 1/5 — iphone not working. *2026-04-24, version 1.4.3* Iphone7 not working. New update. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent development *2026-07-09* It's much better than B-App **Developer response:** Dear User Thank your for the valuable feedback. It's our pleasure to serve you. ### 5/5 — Getting Better *2026-04-09, version 1.4.2* Getting better every time. Thanks to the team. ### 5/5 — Worked well *2025-07-21, version 1.1.6* There are several bad reviews, but for me, this app worked well. No errors. Old account details synced well. So far, so good. I'll use it more and give feedback. ### 5/5 — Better than B app *2025-06-26* Better option for online banking **Developer response:** Dear User Thank your for the valuable feedback. It's our pleasure to serve you. ### 5/5 — Email notifications *2025-06-24, version 1.1.6* After any transaction, no email notification, please fix this issue ### 5/5 — Great App *2025-06-16, version 1.1.6* Very smooth migration and app experience — 100x better than the previous B App ### 5/5 — Easy to use *2025-05-22, version 1.1.1* Good ### 5/5 — best bank app *2025-04-23, version 1.1.0* The app is user-friendly and makes managing finances easy. I can check my balance, transfer money, and pay bills quickly. The interface is clean and it’s reliable and convenient. A must-have for everyday banking! ### 5/5 — The best *2025-04-13, version 1.0.1* Finally boc made the history I think , recently I was login to BOC Flex compare to the BOC app the best is BOC Flex . Thank you BOC Team. ### 5/5 — User friendly *2025-03-26* New one is good than old one. Easy to use **Developer response:** Dear User Thank your for the valuable feedback. It's our pleasure to serve you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*