# BOCHK 中銀香港 — user reviews

> 227 indexed App Store user reviews of BOCHK 中銀香港 by Bank of China (Hong Kong) Limited, rated 4.80/5 from 6,620 ratings.

- Source: https://appshunter.io/ios/app/bochk/id1534534188/reviews
- App overview in markdown: https://appshunter.io/ios/app/bochk/id1534534188.md
- Rating breakdown: 5★ 6,017 · 4★ 317 · 3★ 71 · 2★ 25 · 1★ 190

## What do users think of BOCHK 中銀香港?

Overall sentiment: negative

**Pros**

- 👍 Convenient and fast
- 🚀 Smooth user experience
- 📱 Supports Face ID login

**Cons**

- 🐛 Frequent login issues
- 🐛 Scanning ID card problems
- 🐛 Crashes and freezes
- ⏱️ Slow performance
- 🔄 Constant updates
- 🔒 Security concerns

**Commonly reported bugs**

- Unable to login consistently
- ID card scanning not working properly
- App crashing on launch

**Most requested features**

- Add auto-focus for ID card scanning
- Improve location detection for account opening
- Provide better customer support

## Newest reviews (12 of 227)

### 4/5 — Good bank. UX improvement

*2026-08-15, version 7.5.3*

Plz make the UX better. Similar to monzo or Revolut.

### 4/5 — App reviews

*2026-07-29, version 7.5.2*

Nothing wrong with the app except working too slow.

### 3/5 — 体验很不友好

*2026-07-15, version 7.5.1*

网速差 经常转圈 密码要求过度 但最后一环却不审核账户

### 2/5 — 体验不好

*2026-07-09, version 7.5.1*

首页做的不简洁

### 2/5 — 複習

*2026-06-08, version 7.4.9*

自己戶口轉數也複習，軟件工程司比A ｜更差

### 4/5 — Mobile token issue

*2026-06-02, version 7.4.9*

When I open the BOCHK app it ask me to create a 6 digit mobile token. After jumping all the hoops and typing 6 digits and confirming… I get an error message like “ System busy try again later” and it takes me back to step one. This has happened many times like today on 2026-06-02.

### 3/5 — Review

*2026-05-17, version 7.4.7*

Response comparatively slow

### 2/5 — 卡

*2026-04-15, version 7.4.6*

卡，慢

### 1/5 — Worst app and website!! Never works

*2026-03-30, version 7.4.5*

Make me angry

### 2/5 — Can’t open now after yesterday update

*2026-03-22, version 7.4.4*

As the subject

### 4/5 — 汇率差

*2026-03-06, version 7.4.3*

汇率不太友好

### 1/5 — Slow

*2026-03-05, version 7.4.3*

Always takes forever to load and always have problem to login

## Most critical reviews (10 lowest-rated)

### 1/5 — 轉賬

*2026-08-19, version 7.5.3*

請提供備注，讓我哋寫下轉賬的原因

### 1/5 — 垃圾id variation

*2026-07-27, version 7.5.2*

Plz fix the accuracy of id variation. Such a time waster.

### 1/5 — 好難用

*2026-07-26, version 7.5.2*

非常不人性化，轉帳限額太多

### 1/5 — 身份证永远识别不出来

*2026-07-20*

换多少个背景多少个角度都没用，就想更改个电话号码都能被气死，折腾一天都没解决

### 1/5 — 網絡問題

*2026-07-08, version 7.5.1*

有更加無恥的app嗎，一直說未能收取資訊，我打開其他網站上網根本沒有問題

### 1/5 — 转账还要输入密码，汇丰，渣打，恒生都是人脸识别

*2026-06-21, version 7.4.9*

就不能人脸识别转账吗？

### 1/5 — 我用過最垃圾嘅銀行App

*2026-05-19, version 7.4.7*

乜都Load5分鐘，介面又差，完全電子垃圾

### 1/5 — 不满意

*2026-05-06, version 7.4.7*

不满意

### 1/5 — 卡的飞起

*2026-04-28, version 7.4.6*

境内难登陆

### 1/5 — 垃圾中的垃圾

*2026-04-23, version 7.4.6*

必须用用户名转账，然后必须开启流动保安编码，但是开启流动保安编码的过程，巨复杂巨麻烦几乎没有人能做到。

## Most praised reviews (10 highest-rated)

### 5/5 — 亲民

*2026-08-07*

工作人员服务态度极好，网点多。帐户界面友好

### 5/5 — 快捷的中银香港

*2026-08-04*

中银香港的快捷服务非常方便，网上客服有问必答，快速解决问题！

### 5/5 — 便利快捷

*2026-06-08, version 7.4.9*

便利快捷

### 5/5 — Best Bank in HK 2026

*2026-06-05, version 7.4.9*

As titled

### 5/5 — 转账很方便

*2026-03-30, version 7.4.5*

很便捷快速，非常好用

### 5/5 — App名字能不能只中文或英文

*2026-03-22, version 7.4.5*

中英混用显示名称很别扭，字段长，又显示不全

### 5/5 — 几唔错啊

*2026-03-15, version 7.4.3*

好用

### 5/5 — 定期存款利率

*2026-02-22, version 7.4.3*

定期存款利息比其他国營銀行低

### 5/5 — 可信赖

*2026-02-11, version 7.4.3*

大行风范！

### 5/5 — 感恩

*2026-01-28*

目前感觉还可以，但是不懂的地方还很多，希望继续学习中有更多收获。

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*