# BofA Prepaid Mobile > Mobile app for managing Bank of America prepaid card accounts. (iPhone/iPad app by Bank of America.) - Source: https://appshunter.io/ios/app/bofa-prepaid-mobile/id1199213569 (this page in markdown: same URL + `.md`) - Developer: [Bank of America](https://appshunter.io/developer/284847141) - Category: Finance - Price: Free - Rating: 4.80/5 from 314,537 App Store ratings · 51 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 70 MB - Languages: American English, Albanian, Bosnian, Dutch, French (France), Swiss High German, Greek, Hungarian, Icelandic, Italian and 6 more - Released: 2018-03-09 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bofa-prepaid-mobile/id1199213569/reviews.md ## What is BofA Prepaid Mobile? With the BofA Prepaid app, you can easily access your BofA Prepaid accounts anytime anywhere all from your phone! You must have received a BofA Prepaid card from an employer, government agency or company with whom you do business prior to using the BofA Prepaid app.* This application is free to download and makes it easy for you to manage your Prepaid accounts on the go! FEATURES Once you've created a passcode for logging on, you'll have access to: * View Prepaid Card balances * View Prepaid Card transaction history * ATM Locator * Suspend or reactivate Prepaid Cards * Manage alerts MOBILE SECURITY Your security is our priority. Mobile data transmissions and account information are protected by the same highly secure SSL Standards, just like they are when you access your Prepaid accounts online. Experience the freedom of mobile account access at the palm of your hands! For questions about the BofA Prepaid app, please contact us by calling 844.511.1331 or emailing mobileservices@prepaidcard.bankofamerica. *This is not the Bank of America Mobile Banking app, which allows you to access your Bank of America, N.A. bank and Merrill Lynch brokerage accounts. Terms and Conditions: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Terms.pdf Privacy Notice: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Privacy.pdf Bank of America N.A. Member FDIC © 2021 Bank of America Corporation ## Key features - View prepaid card balances - View transaction history - ATM locator - Suspend/reactivate cards - Manage alerts ## What do users think of BofA Prepaid Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient and fast transactions - 🔒 Robust security features - 👍 User-friendly app - 💡 Helpful alerts and notifications **Cons** - 🐛 Login and access issues - 🔍 Limited functionality - ❌ Declined transactions - 🕰️ Slow response times **Commonly reported bugs** - Frequent app crashes and errors - Inconsistent login experience - Incorrect account balance display **Most requested features** - Ability to view transaction history and statements - Option to transfer funds to external accounts - Improved ATM locator accuracy - Enhanced fraud detection and prevention ## Recent user reviews (10 of 51) All indexed reviews: https://appshunter.io/ios/app/bofa-prepaid-mobile/id1199213569/reviews.md ### 2/5 — Can’t log in *2023-11-21* This app is very basic. I’m actually okay with that. As long as the basic functions work. They usually do, but I can’t even log into the app today. I’ve tried periodically for hours and I keep getting the following message: “Sorry, we are unable to process your request at this time. Please try again later.” It just feels like Bank of America is putting in very limited resources and it’s been a poor user experience for a while. But it’s obviously worse now because I can’t even log in through the app. Fortunately, the website works on my MacBook, although I don’t think that’s a great experience either. ### 3/5 — Great app but,…. *2023-02-17, version 5.0.0* It has a lot of bug issues either. There is a technical error constantly or it just won’t let me login. I will use my face to sign in & it will still prompt me to go check my email and get a pin number and using with that like my face log in is not good enough! I don’t even bank through Bank of America. I just use their prepaid card. But the app I use with my actual bank (Hancock Whitney) doesn’t even have issues like this and doesn’t even prompt me to check my email after my face login isn’t good enough. Fix the bugs, it’s annoying! ### 5/5 — Card still active *2022-12-30, version 4.6.0* It’s good to see that the resources are not wasted as far as carrying over the same account and card number from my maternity leave two years ago and now that I am unemployed, the account is still able to be used. The personal address still had to be updated manually and is still linked to a closed bank account. It would be nice to have the ability to update linked accounts within the app. ### 1/5 — WARNING: SCAM REPORTED!!! *2022-11-05, version 4.6.0* One day the app told me that something was wrong with my card, and it told me to call some sort of phone number. Once I tried calling, a young woman immediately picked up (and this was during long after hours) and she said that I have to give her the card number, as well as my social security number and date of birth???? However, while on the call I searched up the number on google, and it said that number was a reported scam!! This was all terribly wrong so I hung up before giving them anymore information, and my card was then locked up and I couldn't access all the money I had on it! This has made me entirely aggravated with the app as a whole, and I am entirely distrusting of using it any further. If this app is the real deal, then they REALLY need to work on their security so no one gets scammed anymore. ABSOLUTELY UNBELIEVABLE! ### 3/5 — No problem with app *2022-05-03, version 4.6.0* I haven’t had an issue with the app just an issue with the App Store. I deleted this app and I just tried to download it again but it won’t let me without a credit card on file. My card has a fraud alert on it that I’m trying to clear so I can pay my phone bill. But I need my phone service active to clear the fraud alert so I’m stuck. It makes no sense that I can’t download a free app that I have previously downloaded without a payment method on file, yet I can download updates to other apps and apps I have never downloaded with just my fingerprint. And there is nowhere to contact the AppStore about this. I tried the link if you have problems with the app but that’s only for when you spent money on/in the app and had problems. I tried the link to contact the developer even though it’s an issue with the App Store but safari tells me it can’t contact that server ### 2/5 — Clueless ~Sent money back to woman who did fraud on my account after they paid me! *2022-01-19, version 4.6.0* Unbelievable! A small storage company property manager charged random charges on my account after I paid her in full with cash. The only reason she had my card was from a reservation fee that was refundable. I had to fight to get that also. Whoever filed my claim didn't say it was fraud so the time frame was too long so they sent her back my money she stole! I appealed and pleaded but they insisted on paying the thief! I could just throw up! ### 1/5 — Biggest Problem Ever *2021-12-31, version 4.6.0* I was supposed to receive a ton of payments every 2-4 weeks through my unemployment for the last 12 months while I was gone out of town but none of the roughly $7,000 loaded onto this app for no particular reason. Didn’t have a phone while I was gone for a year,Didn’t think it would matter as the money was supposed to load on their instantly,Now I have to file a huge complaint to unemployment who won’t answer now because they’re so busy and they’re not giving out $ much anymore now my luck of course so I had to reopen and then also re-file my claim again because mine closed since this app wouldn’t receive my money and they still won’t get back to me like they would before right away it was so easy before and I doubt this app will magically make all that money appear so no I do not recommend this app to anyone at all as after a while of receiving SOME payments they for sure most definitely decided to take all my $ obviously so I got completely screwed over since I needed that money so very much and now I’m in debt to my house and much more since I was counting on that $ :) awesome. ### 5/5 — Very impressed with the security department *2021-12-16, version 4.6.0* Some crazy stuff going on with my card tonight and one call to the BofA Prepaid number on the back of my card took care of it. My card is locked down tight now, with a few layers of security and new transaction limits. Change your passwords often guys and set up transaction limits and alerts so the crooks can’t get you. They could have ruined the holidays for me. I feel a lot better ### 1/5 — Behind the times *2021-11-24, version 4.6.0* This all is behind the times for standard banking and card apps. There is no way to view transaction details or dispute transactions inside the app, to do that you need to call customer service. :( Needs to have transaction details like more info about the merchant and ways to dispute transactions, such as a double charge. Also cannot view monthly statement inside the app. The contact info takes you to a PDF without hyper links to click on the phone number and email and save it, or scroll like a pate made for cell phone. It’s a pdf, where you zoom in to read the info and then copy from there. Can the developers finish the app features that are standard in 2021? The app support link in the App Store does not work. ### 2/5 — Gets some of the job done *2021-10-15, version 4.6.0* No frills app. No ability to update/change/delete a linked account once one is made. You have to call customer service to make any change. Sometimes it’s fine but for simple things? Come on BofA app and web development teams. You can do better. Be careful if talking to a rep. They have put me on hold over 10 minutes every time just to type up a small issue, like “customer wants to change linked account from checking to savings”. Just when I think they’ve forgotten about me they come back on. I get it, take breaks when you can. But really? ## Frequently asked questions about BofA Prepaid Mobile ### What can I do with the BofA Prepaid Mobile app? The BofA Prepaid Mobile app allows you to easily manage your BofA Prepaid accounts from your phone. You can view your prepaid card balances, check your transaction history, find nearby ATMs, suspend or reactivate your cards, and manage alerts for your account activity. ### Who is eligible to use the BofA Prepaid Mobile app? To use the BofA Prepaid Mobile app, you must have received a BofA Prepaid card from an employer, government agency, or a company with whom you do business. This app is specifically for managing these prepaid cards and is not the Bank of America Mobile Banking app for traditional bank and brokerage accounts. ### Is the BofA Prepaid Mobile app free to use? Yes, the BofA Prepaid Mobile app is free to download and use. It provides convenient mobile access to manage your prepaid card accounts without any download or usage fees. ### How is my account information secured on the app? Your security is a top priority. The app protects your mobile data transmissions and account information using the same highly secure SSL Standards that are used when you access your prepaid accounts online. This ensures a safe and protected mobile banking experience. ## Version history (last 5 releases) ### 5.0.0 — 2023-02-09 You can now log into mobile app with your website credentials and activate your card in the mobile app. ### 4.6.0 — 2021-04-27 Security updates, new look and feel. ### 4.5.9 — 2021-03-29 Security updates, new look and feel... ### 4.5.8 — 2020-07-16 This new version will include: Fraud Alerts, Usability and Security updates. ### 4.5.7 — 2019-12-19 New Navigation and Spanish enabled ## Apps similar to BofA Prepaid Mobile | App | Rating | Price | Category | | --- | --- | --- | --- | | [Serve](https://appshunter.io/ios/app/serve/id425685843) | 4.8 (40,899) | Free | Finance | | [T-Mobile MONEY: Better Banking](https://appshunter.io/ios/app/t-mobile-money-better-banking/id1436218794) | 4.8 (39,473) | Free | Finance | | [Grain: The Digital Credit Card](https://appshunter.io/ios/app/grain-the-digital-credit-card/id1410559121) | 4.5 (36,269) | Free | Finance | | [Prepaid2Cash: Gift Card App](https://appshunter.io/ios/app/prepaid2cash-gift-card-app/id1321641629) | 4.3 (6,973) | Free | Finance | | [opensky® Mobile](https://appshunter.io/ios/app/opensky-mobile/id1416799946) | 2.2 (808) | Free | Finance | | [Green Dot - Mobile Banking](https://appshunter.io/ios/app/green-dot-mobile-banking/id437092808) | 3.5 (11,719) | Free | Finance | ## More apps by Bank of America - [Research Library & Analytics](https://appshunter.io/ios/app/research-library-and-analytics/id580203536) - [Bank of America Events](https://appshunter.io/ios/app/bank-of-america-events/id1323582101) - [Flagscape Mobile®](https://appshunter.io/ios/app/flagscape-mobile/id1522555413) - [BofA Global Card Access](https://appshunter.io/ios/app/bofa-global-card-access/id1528743347) - [Bank of America Alumni Network](https://appshunter.io/ios/app/bank-of-america-alumni-network/id6476629497) All apps by Bank of America: https://appshunter.io/developer/284847141 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*