# BofA Prepaid Mobile — user reviews > 51 indexed App Store user reviews of BofA Prepaid Mobile by Bank of America, rated 4.80/5 from 314,537 ratings. - Source: https://appshunter.io/ios/app/bofa-prepaid-mobile/id1199213569/reviews - App overview in markdown: https://appshunter.io/ios/app/bofa-prepaid-mobile/id1199213569.md - Rating breakdown: 5★ 284,581 · 4★ 17,836 · 3★ 5,567 · 2★ 1,575 · 1★ 4,978 ## What do users think of BofA Prepaid Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient and fast transactions - 🔒 Robust security features - 👍 User-friendly app - 💡 Helpful alerts and notifications **Cons** - 🐛 Login and access issues - 🔍 Limited functionality - ❌ Declined transactions - 🕰️ Slow response times **Commonly reported bugs** - Frequent app crashes and errors - Inconsistent login experience - Incorrect account balance display **Most requested features** - Ability to view transaction history and statements - Option to transfer funds to external accounts - Improved ATM locator accuracy - Enhanced fraud detection and prevention ## Newest reviews (12 of 51) ### 2/5 — Can’t log in *2023-11-21* This app is very basic. I’m actually okay with that. As long as the basic functions work. They usually do, but I can’t even log into the app today. I’ve tried periodically for hours and I keep getting the following message: “Sorry, we are unable to process your request at this time. Please try again later.” It just feels like Bank of America is putting in very limited resources and it’s been a poor user experience for a while. But it’s obviously worse now because I can’t even log in through the app. Fortunately, the website works on my MacBook, although I don’t think that’s a great experience either. ### 3/5 — Great app but,…. *2023-02-17, version 5.0.0* It has a lot of bug issues either. There is a technical error constantly or it just won’t let me login. I will use my face to sign in & it will still prompt me to go check my email and get a pin number and using with that like my face log in is not good enough! I don’t even bank through Bank of America. I just use their prepaid card. But the app I use with my actual bank (Hancock Whitney) doesn’t even have issues like this and doesn’t even prompt me to check my email after my face login isn’t good enough. Fix the bugs, it’s annoying! ### 3/5 — No problem with app *2022-05-03, version 4.6.0* I haven’t had an issue with the app just an issue with the App Store. I deleted this app and I just tried to download it again but it won’t let me without a credit card on file. My card has a fraud alert on it that I’m trying to clear so I can pay my phone bill. But I need my phone service active to clear the fraud alert so I’m stuck. It makes no sense that I can’t download a free app that I have previously downloaded without a payment method on file, yet I can download updates to other apps and apps I have never downloaded with just my fingerprint. And there is nowhere to contact the AppStore about this. I tried the link if you have problems with the app but that’s only for when you spent money on/in the app and had problems. I tried the link to contact the developer even though it’s an issue with the App Store but safari tells me it can’t contact that server ### 2/5 — Clueless ~Sent money back to woman who did fraud on my account after they paid me! *2022-01-19, version 4.6.0* Unbelievable! A small storage company property manager charged random charges on my account after I paid her in full with cash. The only reason she had my card was from a reservation fee that was refundable. I had to fight to get that also. Whoever filed my claim didn't say it was fraud so the time frame was too long so they sent her back my money she stole! I appealed and pleaded but they insisted on paying the thief! I could just throw up! ### 2/5 — Gets some of the job done *2021-10-15, version 4.6.0* No frills app. No ability to update/change/delete a linked account once one is made. You have to call customer service to make any change. Sometimes it’s fine but for simple things? Come on BofA app and web development teams. You can do better. Be careful if talking to a rep. They have put me on hold over 10 minutes every time just to type up a small issue, like “customer wants to change linked account from checking to savings”. Just when I think they’ve forgotten about me they come back on. I get it, take breaks when you can. But really? ### 4/5 — Widely available atm bank serving all your banking service *2021-06-24, version 4.6.0* Just the quickest and most convenient bank of choice and when it comes to sending or receiving, debiting or crediting. Service is top notch and wide area of ATM for ease of use. I once had a bad experience with a bill pay service but customer service were quick to help me with my situation. Fraud or unknown charges were rectified with a turn-around time less than 72 hours. Got 4 bc. turnaround time for debiting funds not equivalent to that of balance made crediting, even if not clearing expressed by vendor. ### 4/5 — Convenient with a Couple Downsides *2021-04-02, version 4.5.9* I received a prepaid card as part of my unemployment payment. It is generally convenient, but I found a few downsides. The card cannot be used at ATMs. While I can transfer money to my personal account, it takes a minimum of one day (to be fair, sometimes just overnight) and sometimes longer to receive the funds even though I bank with Bank of America. Finally, I misplaced my card. It wasn’t stolen; it was just lost. It took more than TEN days to get the card. That was brutal. Otherwise, it is a handy way to get my unemployment payments. ### 5/5 — Expedited transfer via app-reminder/securuty *2021-02-16, version 4.5.8* Roxanne Teran was extremely quick to pick up the phone (get on the line) to help me. She mentioned the convenience of online transfers, and assured me that the language used only referred to a short period of time as opposed to one-and-done, per sé. In any event, after verifying my identity, I did the transfer in less than a minute, partially since my bank info was already saved from a previous transfer a couple months prior. I told Roxanne that I was also cut-off 3 or 4 tines that previous date, so not having this time to keep calling in and verifying my card number/security hint made me feel safer. Roxanne showed great patience early when I realized that I had the wrong card in hand (not BofA but stimulous) and waited while I hunted down in about a minute through a crowded drawer, the correct one. Thank you to her and BofA for your support during ongoing challenging covid-related instances. ### 5/5 — Transactions *2021-01-13, version 4.5.8* They could be a little more detailed and have info on your transaction history with the balance on there as well and be able to pick a date u can go back to check transaction history and be able to change that date also be able to check certain transaction by what type of transaction it is and where it took plsace ### 4/5 — Alerts *2020-11-13, version 4.5.8* I would like to receive an alert (text msg to phone) every time my card is used for any transaction. Is this possible? I haven’t seen how to activate this feature. The list of past transaction only goes back one month. I get no paper sent so I have no record of anything after it drops off the current list. Is there a way I can keep the list going for my record? Please respond. Thank you ### 5/5 — The love of the at ease use of my Bank of America app *2020-11-02, version 4.5.8* The love of the at ease of my Bank of America use It has been so easy to check my balance at anytime either noon or midnight checking my account is a breeze and it lets me know when a transaction has been made and if I approve it or not so there are no worry’s when I use the Bank of America online app it feels like it was designed for the on the go shopper ### 2/5 — Declined transactions! *2020-10-28, version 4.5.8* How embarrassing! I went to McDonald’s this morning to pick up breakfast and I presented my unemployment card from Bank of America to pay for the food. To my surprise my card was declined as if I had no money in the account and I had over $300! What is going on? I’m hearing on Facebook that it’s happening everywhere that be a VA is declining charges on the unemployment cards and now I check my account on my phone and it’s telling me I’ve been suspended! Why can’t I get to my money? I will come into the branch and pull all my money so that I can spend it as I need to ## Most critical reviews (10 lowest-rated) ### 1/5 — WARNING: SCAM REPORTED!!! *2022-11-05, version 4.6.0* One day the app told me that something was wrong with my card, and it told me to call some sort of phone number. Once I tried calling, a young woman immediately picked up (and this was during long after hours) and she said that I have to give her the card number, as well as my social security number and date of birth???? However, while on the call I searched up the number on google, and it said that number was a reported scam!! This was all terribly wrong so I hung up before giving them anymore information, and my card was then locked up and I couldn't access all the money I had on it! This has made me entirely aggravated with the app as a whole, and I am entirely distrusting of using it any further. If this app is the real deal, then they REALLY need to work on their security so no one gets scammed anymore. ABSOLUTELY UNBELIEVABLE! ### 1/5 — Biggest Problem Ever *2021-12-31, version 4.6.0* I was supposed to receive a ton of payments every 2-4 weeks through my unemployment for the last 12 months while I was gone out of town but none of the roughly $7,000 loaded onto this app for no particular reason. Didn’t have a phone while I was gone for a year,Didn’t think it would matter as the money was supposed to load on their instantly,Now I have to file a huge complaint to unemployment who won’t answer now because they’re so busy and they’re not giving out $ much anymore now my luck of course so I had to reopen and then also re-file my claim again because mine closed since this app wouldn’t receive my money and they still won’t get back to me like they would before right away it was so easy before and I doubt this app will magically make all that money appear so no I do not recommend this app to anyone at all as after a while of receiving SOME payments they for sure most definitely decided to take all my $ obviously so I got completely screwed over since I needed that money so very much and now I’m in debt to my house and much more since I was counting on that $ :) awesome. ### 1/5 — Behind the times *2021-11-24, version 4.6.0* This all is behind the times for standard banking and card apps. There is no way to view transaction details or dispute transactions inside the app, to do that you need to call customer service. :( Needs to have transaction details like more info about the merchant and ways to dispute transactions, such as a double charge. Also cannot view monthly statement inside the app. The contact info takes you to a PDF without hyper links to click on the phone number and email and save it, or scroll like a pate made for cell phone. It’s a pdf, where you zoom in to read the info and then copy from there. Can the developers finish the app features that are standard in 2021? The app support link in the App Store does not work. ### 1/5 — Not the first time I get screwed by BofA *2021-05-26, version 4.6.0* Many years ago BofA screwed me over on a new checking account that I opened with them, I had deposited my payroll check and schedule all my payments, everyone got paid but BofA themselves, why? As a new account they said I needed to deposit cash to pay BofA, bull crap if you asked me, my check didn’t bounce and all the others got their money, so my credit card with 0 and 4% went to 27 and 30% over night back in 2008, I closed the account and I’m a happy Chase customer ever since, fast forward to 2021 my EDD money is in this BofA account and after weeks of not being able to login to see my balance because I assumed that they were doing a schedule maintenance overnight I still can’t login to see my account and then I learn on the news that they’re getting sued for mishandling EDD accounts, except this time we the people don’t have a choice to switch banks like in 2008. Shame on you BofA , everyone stay FAR AWAY from BofA 😡 ### 1/5 — It’s my money *2021-05-09, version 4.6.0* have money in Bank of America that I can’t use I because they won’t give me any access to it I’m now homeless I’m about to lose my storage which I don’t have any access to that has my family heirlooms and their history and they just don’t care the just blame someone or something else the money is there why can’t I use it is that the it’s supposed to be aren’t they supposed to have your best interest for you come to your aid if you need it not let you fall by the wast side and say I’m sorry I just can’t help you with your money it’s not our problem you can’t gee we t your money It’s my money ### 1/5 — Baffled *2021-04-06, version 4.5.9* Worst prepaid card I’ve ever had it constantly flags the account for fraud, I called in unauthorized transactions and my account was closed due to assumptions that my account as a whole wax fraudulent without giving me the chance to prove my identity just like EDD does. It feels like guilty until proven innocent when it should be the other way around. I have called numerous amount of times and the people that are supposed to be providing me customer service end up learning a thing or 2 at the end of their call. They are extremely rude!! Lazy!!!! And don’t even know how to help me at times I wish EDD would switch out of B of A. ### 1/5 — Fraud Alert *2021-03-30, version 4.5.9* Account was drained twice. When I call I have to answer so many questions to verify that it’s me but for whatever reason they’re online security allowed for my email and security questions to be changed. Everyone I talked to on their end spoke about the recurrence of fraudulent bank transfers as if it’s an all day/ every day thing for them. If you don’t mind getting your money stolen and waiting an average of 30 days for the bank to deposit your funds back by all means proceed to use their service. Never will I use B of A for any type of service ever again!! ### 1/5 — Unable to access app *2020-12-16, version 4.5.8* I’m using an iPhone 11 Pro Max with this app for couple of months now. At first the app been working fine. Just this last two months I keep getting an error message stating”there is an error, please try again later”. I try reinstalling the app, it work at first but now it doesn’t work any more. Try resetting my Face ID, still the same issue. My phone is running the most current iOS release. Not sure what else I could do now since the app doesn’t get to the sign in menu. Just open up, error message, then press “ok” and all you get is the red background with the BofA logo on it. What a waste of an app now. So disappointed. ### 1/5 — Disappointed! *2020-10-25, version 4.5.8* Dissatisfied and disappointed with the funds transfer and availability of funds to accounts! You no longer support cash app so we as a consumer have been denied the choice of how we receive our money when in fact cash app supports BofA and actually helps walk your customers through how to receive benefits! Not only has that made it frustrating but almost virtually impossible to transfer money you leave us with very few options, the one time transfer option is garbage and makes funds available finally after 5 days and what not! You’ve forced your customers to either use their debit card for all purchases or make up to $1000 withdrawals a day which has ultimately left your consumer powerless when it comes to receiving our funds! Last but not least it’s unfortunate that BofA the account service provider for all unemployment accounts doesn’t in-fact treat us like customers it’s like we realistically are a bother to them as a service provider ### 1/5 — Don’t download this! *2020-06-03, version 4.5.7* Please do not download this app. Once I did I got completely blocked from accessing my EDD BofA account. This app is worthless. The only thing you can do is see your balance. That’s it! Please read the issues about this on Reddit. I’ve tried the multiple “remedies suggested and none of them have worked for me. Far too many people are the same results as I am. There is a 2-3 hour wait for customer service. I now have to drive to an atm and pull out the cash and deposit it to my checking account. It’s absolutely ridiculous. An atm I frequent is often out of cash and I’m sure it’s because so many people are in my situation. I had set up the auto transfer when I was still able to log in but it’s not doing it. I’m stuck with my method or waiting for hours on hold. SERIOUSLY DONT UPLOAD THIS APP! ## Most praised reviews (10 highest-rated) ### 5/5 — Card still active *2022-12-30, version 4.6.0* It’s good to see that the resources are not wasted as far as carrying over the same account and card number from my maternity leave two years ago and now that I am unemployed, the account is still able to be used. The personal address still had to be updated manually and is still linked to a closed bank account. It would be nice to have the ability to update linked accounts within the app. ### 5/5 — Very impressed with the security department *2021-12-16, version 4.6.0* Some crazy stuff going on with my card tonight and one call to the BofA Prepaid number on the back of my card took care of it. My card is locked down tight now, with a few layers of security and new transaction limits. Change your passwords often guys and set up transaction limits and alerts so the crooks can’t get you. They could have ruined the holidays for me. I feel a lot better ### 5/5 — Love the convenience *2021-08-26, version 4.6.0* I have been around long enough to know what it is like to do everyday tasks with laborious time and energy. Once upon a time you would have to wait to receive a check in the mail, drive to a bank, stand in line then wait days for the transaction to process. I received money and transferred it to my bank in under one minute and the funds will be available the day after tomorrow. Amazing! ### 5/5 — Very helpful and thorough *2021-05-31, version 4.6.0* First off I just want to say that , I love BofA . I’m 28 years old, a small plumbing and handyman business owner . I can’t even begin to tell you how good the custom service has been for me here at Bank of America . Everything Is laid out and broken down in a very simplistic manner in order for literally anyone to be able to understand and get an issue resolved ! Couldn’t say enough ! Other then I’m very satisfied with all of the services provided by Bank of America . ### 5/5 — Great App!!! *2021-05-10, version 4.6.0* Very good app love the control options I have with the card if I lose it I can simply sign on to the app and control the options or temporarily suspended it then once I find it I can very easily turn it right back on with the push of a button. Two thumbs up! Only issue if any is the fact it doesn’t let you transfer the funds very easily if at all but other than that it works great ### 5/5 — Bank of America card holder *2021-05-10, version 4.6.0* I’ve been with Bank Of America since early 2020 and they’re always on pinpoint Precision keeping me updated and alerting me of anything I have set and also corrects any errors or any unauthorized transactions that may occur from merchants or whomever. To sum it up the apps and employees of Bank of America are user-friendly, up to date, also they will answer all of your questions concerning your account and address any concerns you may have with it, and more importantly got your money covered, which is a good feeling with all the other stresses in life. Thank you Bank of America I will be with you guys for a while to come.... ### 5/5 — BofA EDD Debit Card App is Awesome! *2021-05-10, version 4.6.0* The App allows you to set up a variety of alerts that notify you when deposits or withdrawals have been made. You can transfer $ between your BofA a accounts. Easily lock and unlock your debit card. Makes me long for the old days when you used to have wait weeks for a check to be mailed, then several more days for the check to clear. NOT. ### 5/5 — The convenience of having banking in the palm of your hands. *2021-04-02, version 4.5.9* I find this app to be convenient. It gives you full control of your banking, spending and being able to control your card. This cuts out the middleman. You no longer have to wait on the phone for service. Just press a few buttons and it’s right there in the palm of your hands. ### 5/5 — Beneficial *2021-03-09, version 4.5.8* So far I think everything is great the only thing I would recommend would be so that there’s a way you can not only do you more than a weeks worth of transactions but as if it were real bank be able to find out who the transactions are made from so that you are not being scammed!. Because at the moment I know I’ve already had quite a few hundred if not thousands of dollars taken since Covid began because of people getting a hold of my card but I have no way to backtrack it in the system through more hoops they don’t have the time for ### 5/5 — 5 star *2021-02-24, version 4.5.8* I’ve seen a few bad reviews and read some negative pieces on other sites but I have had only fast and efficient transactions every time with the app. I dont know if people might have a wrong digit or something involving security but I’ve used it since September and it works perfect for me. I appreciate boa for processing my funds as fast as they do. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*