# BOH - Guam, Saipan, Palau — user reviews > 74 indexed App Store user reviews of BOH by Bank of Hawaii, rated 4.80/5 from 4,888 ratings. - Source: https://appshunter.io/ios/app/boh-guam-saipan-palau/id503973363/reviews - App overview in markdown: https://appshunter.io/ios/app/boh-guam-saipan-palau/id503973363.md - Rating breakdown: 5★ 4,258 · 4★ 446 · 3★ 104 · 2★ 19 · 1★ 61 ## What do users think of BOH? Overall sentiment: positive **Pros** - 🚀 Easy mobile deposit - 🚀 Convenient banking - 🚀 Reliable app - 🚀 Excellent customer service - 🚀 Seamless transactions - 🚀 Accessible ATMs - 🚀 Intuitive mobile app **Cons** - 🐛 Login issues - 🐛 Frequent app crashes - 🐛 Unreliable app performance - 🔒 Security concerns - 🐛 Verification problems **Commonly reported bugs** - Error code 0014 preventing app access - Unable to receive security verification codes - App freezes and crashes after recent updates **Most requested features** - Add Zelle option - Bring back cardless cash withdrawal - Display actual account numbers in mobile app - Improve app stability and reliability ## Newest reviews (16 of 74) ### 3/5 — Zelle *2024-04-17, version 5.0.30.40* I love the app but I don’t see an option for Zelle! ### 3/5 — Not sad *2023-07-03, version 5.0.20.191* Tinder has my pixel megabytes ### 5/5 — Deposit *2022-05-12, version 5.0.11.5* It’s great ### 5/5 — The BEST bank and APP *2022-04-07* Easiest bank to bank with by far. Hassle free transactions and quick service. Their ATMs inside and out are nearly never out of service and if they are, the tellers are quick and to the point to allow fast deposits and withdrawals. The APP is also the most well put together app among all the bank apps. I can transfer between my accounts in seconds, deposit checks on the fly and the app is only under maintenance once or twice a YEAR. This app and this bank is clearly the superior bank. If you’re not banking with Bank of Hawaii; hwaii not?! ### 3/5 — Security *2022-03-25, version 5.0.11.5* It always requires me to re-enroll my phone number every time I login. Even though I logged in 5 mins ago. ### 5/5 — Awesome! *2021-12-22, version 5.0.0.2892* The best app as it makes so many things convenient! Highly recommend! ### 5/5 — Robert Exley *2021-11-24, version 5.0.0.2892* perfect help thanks ### 5/5 — Depositing Checks *2021-08-22, version 5.0.0.5* I love the feature of depositing checks! It’s so easy! ### 5/5 — Customer service satisfaction *2021-06-18* Rachel sumor has a awesome service towards customer who enter and exit these doors of bank of Hawaii y’all should be proud to have such an employee like her from the time she greeted me to the time she serviced me to the time she finished helping me all thru the way even with the mask on her smile and determination to help me is honestly the best service ever wish it was like this everywhere.... sincerely loyal customer ### 5/5 — Convenient *2021-06-08, version 5.0.0.5* With Covid pandemic no need to line up at the bank. ### 5/5 — Long time customer *2021-06-03* I’ve been a BOH client since 1995, and I have always been satisfied with the service that I have received. Now, with the convenience of electronic banking I am pleased to continue with BOH even though I’m an ocean away from my home branch ### 3/5 — Strange update *2021-05-19, version 5.0.0.5* Everything in history of transactions is bold now. For what? ### 5/5 — Love paying online *2021-04-16* I would like to thank CSR rep that help me on the phone at the last minutes I wasn’t able to catch the the bank and she was kind enough to assist me all the way through the process and even help me make sure the money was in my account thank you Isabel ### 5/5 — Thanks!!! *2021-04-14* Your BOH ways of depositing check into our account is so convenient, moreso that this system is very accessible and timing in our pandemic. You have an advanced thinking on the future happening. Means only BOH is looking on the benefit of each account holders. I may say.... Thank you so much. ### 3/5 — App freezes *2021-03-29* This app so far is good but my main concern is how it will ask for an authentication and if you attempt 3 times and your password is accidentally inputted wrong, it will disable your app. This poses as a huge problem because the customer service line is not 24/7. This may cause a huge inconvenience to people who do not carry cash and strictly rely on either transferring funds in between cards, pulling out money from an ATM, etc. ### 5/5 — Guam Customer (Instagram @PoserGalore) *2021-01-28, version 4.6.6.36* Convenient and easy to use 😄 ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad update!!!!! *2022-08-11, version 5.0.11.4* I’m going to change my bank due to this update! They took out cardless cash option!!!!!! ### 1/5 — Unreliable *2022-02-25, version 5.0.1.297* If you’re using an app for finance, you want reliability. Although nice when it lets you in, this app will regularly make it difficult for you to gain access. As was mentioned by another person in the comments, you’re better off using the website. ### 1/5 — never received a text with code *2021-06-03, version 5.0.0.5* I’ve been trying to sign into this app for weeks. Everytime I sign in, it asked for extra security and is supposed to text me a code. I never received it after multiple tries. I updated iOS, downloaded, deleted, and redownloaded the app multiple times. It’s so frustrating and inconvenient. ### 1/5 — First boss level is too hard to beat *2020-12-24, version 4.6.6.36* After entering both user and pass Bank of Hawaii will tell you they are texting a security code that will never come. 0/10 would not use again. ### 1/5 — Anonymous *2020-09-22, version 4.6.6.5* This app is pure trash. It kept saying I have to verify my ID or password everytime I try to use either touch ID or passcode. I’ve deleted it 5 times now and it still doesn’t work. Everytime I log in I have to enter a code that they’ve sent to my number. What a stupid app ### 1/5 — Constant issues *2020-09-06, version 4.6.5.4* The app always always has issues after an update. This time its error code:0014 ### 1/5 — Can’t open up the app *2020-07-20, version 4.6.2.29* Error 0014 for over a week now. Please fix the app. ### 1/5 — The app won’t even open *2020-07-17, version 4.6.2.29* The most recent update was supposed to help the app run more smoothly but the app won’t even open. Please fix this. ### 1/5 — ERROR *2019-10-29, version 4.4.13.85* Cant open the app. alway says error ?! Can someone pls fix this. ### 1/5 — Unable to login *2018-10-30, version 4.4.4.185* Im getting asked questions that I am sure the answer is correct; It repeats the same question when I press continue, just in a different order. It used to run perfectly fine up until a few weeks ago. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you ! *2024-09-21, version 5.0.40.132* I just wanted to say I am thankful that you made it easy to make deposit just by using mobile deposit. Thank you so much 🙏😊 ### 5/5 — ATM *2024-03-26, version 5.0.30.40* The app is great. Wish we could still withdraw just using our cellphone and app account. ### 5/5 — Picture deposit *2023-12-07, version 5.0.30.40* Very convenient! My first time doing a check a deposit. ### 5/5 — Electronic check deposit *2023-11-23, version 5.0.30.40* Excellent! ### 5/5 — Card *2023-08-07, version 5.0.20.191* Really love this card and the mobile app but I wished they could add this card to apple pay… ### 5/5 — Love the ease of BOH self service *2023-06-08, version 5.0.20.191* Thank you for this wonderful customer experience The only bank with operational ATMs post typhoon I was giving money to my kids and family because their banks were down and cash was king. I rarely complete surveys but the BOH Guam team need to get a BIG pizza party. Much appreciation ### 5/5 — Keep Getting Error 0014 *2022-12-18* This app worked faultlessly until the last update. I can’t get in anymore, it just gives me an error 0014 notification. ### 5/5 — Transfer funds online *2022-08-25* It’s great to be able to Transfer funds to/from accounts online, especially with the COVID pandemic and high gas prices. This feature makes it so convenient for customers. Please keep this feature. Thank you so much! - A loyal customer, since 1997 ### 5/5 — Accessibility *2022-07-26* I have nothing but praise and gratitude for all the help from BOH! In my need of assistance BOH assisted me in reopening my account. I needed an institution to deposit my first check since May of 2019. My last deposit stimulated some hope but I knew that would be temporal. Now that I am reemployed, I am proud to be accepted as Ohana and able to bank with a safe, secured, and emphatic institution! ### 5/5 — Mobile Deposits *2022-07-17* Why do I have to enter my email address when it’s already on record/on file? If I’m already receiving my statements and other bank communiques via email, it just seems redundant to have to enter my email address, right? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*