# BOH Mobile Banking — user reviews > 104 indexed App Store user reviews of BOH Mobile Banking by Bank of Hawaii, rated 4.81/5 from 69,786 ratings. - Source: https://appshunter.io/ios/app/boh-mobile-banking/id500266693/reviews - App overview in markdown: https://appshunter.io/ios/app/boh-mobile-banking/id500266693.md - Rating breakdown: 5★ 61,610 · 4★ 5,340 · 3★ 1,435 · 2★ 409 · 1★ 994 ## What do users think of BOH Mobile Banking? Overall sentiment: negative **Pros** - 💳 Convenient mobile banking - 💳 Easy to use app - 💳 Reliable mobile deposit feature - 💳 Great customer service - 💳 Secure banking experience **Cons** - 🐛 Frequent app crashes and glitches - 🐛 Login and authentication issues - 🐛 Inconsistent app performance - 🐛 Slow and unreliable mobile deposit - 🐛 Outdated and confusing user interface **Commonly reported bugs** - App fails to recognize device after phone replacement - Repeated requests for security questions and password resets - Inability to access accounts due to 'data network busy' errors - Discrepancies between app and website account information **Most requested features** - Add Zelle integration - Improve credit card management features - Provide more detailed account information - Enhance mobile check deposit process - Implement biometric login options ## Newest reviews (10 of 104) ### 2/5 — Buggy *2024-11-12, version 5.0.40.263* Really slow, I can’t use face ID, I can't deposit a check ### 2/5 — Miss the old version *2024-10-22, version 5.0.40.263* Honestly the old app was better. This new one has lots of bugs and I get locked out of my account constantly. All I want to do is check my balance, but no, it’s not so simple anymore. I’m really staring to hate the new app. Wish it were the old one. ### 3/5 — Account Activity *2024-09-06, version 5.0.40.263* I see the activity but not the running total after each Activity. I asked for help at my bank and we adjusted the setting , but shortly thereafter it.reverted back so that that final column ie. the running balances are not shown again. ### 4/5 — Online banking review *2024-09-05, version 5.0.40.263* Very easy and convenient. I just hope it remains safe and secure as well. ### 4/5 — Mobile deposit *2024-08-07, version 5.0.40.263* This was my first mobile deposit. I was confused once I took an image of the front as to how to accept that image and move on to the back. I finally figured out to press the green button. Need clarification for the next step. ### 1/5 — Response to fraud *2024-08-02, version 5.0.40.263* We’ve incurred a large unauthorized transaction. We have had no update, and it’s been more than 10 days. We understand this process may take time and it’s a large amount. ### 3/5 — facial recognition seems like a real glitch *2024-08-01, version 5.0.40.263* Having to type in my password every time it’s really annoying. I’ve already authenticated my use of facial recognition on the iPhone, but if I login it requires me to type in the password quite constantly. having app work and you banking on the phone is great though would love it if the facial recognition would work.better ### 1/5 — App needs work *2024-08-01, version 5.0.40.263* I use several banking apps. This one is the worst. I have reset my pw countless times and still get locked out. As far as banking with BOH, I had an unauthorized charge on my debit account. When I called support, I told them I had my physical card with me and asked where the charge originated. It was somewhere overseas. The more I asked questions, I found out that several other BOH customers were hit with the same charge. They only provided vague responses. I never received any formal notice or a follow-up from the company explaining what had happened. ### 1/5 — Ugh *2024-07-31, version 5.0.40.263* This app feels so 2008. It needs major update. And good luck if you forget your password or user ID. Almost every time I come on I get the User Authentication Failed message and have to go through this whole process to try and log in. Come to 2024, guys! It’s okay ### 4/5 — Needs Mobile Check Deposit Option *2024-07-25* Update: I forgot I wrote that review, so I decided to update my thoughts on this app. They now have a mobile check deposit option and the app is pretty good. The only thing that I have issue with, is the credit card section on the app does not show any of my transactions, so it’s lacking in that aspect. Fix the problem and this would be a five star app. —- It would be a great app if it had what all the other bank apps have- a mobile check depositing option. Even though I've been a member for a long time, I'm actually using another bank right now because it has this option in their app., and it may be the reason I close this acct and move all my money to the other bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — BOH APP *2025-02-02, version 5.0.40.263* This app need to be updated to the new IOS 18.3. The current app does not work with the update. When I use the current app and try to login I get the error message that it cannot connect it is being denied ### 1/5 — App is SLOW!!!! *2025-01-29, version 5.0.40.263* Please please please take a look into what can be done to speed it up!!! Navigating around the app is excruciating!!! ### 1/5 — Can’t log in *2025-01-26, version 5.0.40.263* Every time the bank changes their software things get messed up, and I get locked out of my accounts. Please stop changing things they work just fine before. ### 1/5 — Never works *2024-12-22, version 5.0.40.263* Won’t let me use Face ID and very glitchy ### 1/5 — BOH needs to fix FaceID Authentication *2024-11-01, version 5.0.40.263* FaceID still doesn’t work after 4 weeks! No call from BOH support to troubleshoot. Not the same BOH as before ### 1/5 — No access *2024-09-06, version 5.0.40.263* As of September 8 2024, can’t access the app and check my account. So you encourage everyone to go paperless and this kind of ____ happens. ### 1/5 — Rob *2024-08-21, version 5.0.40.263* Site doesn’t work too often, with the message “try again later”. BOH fees are unreasonable high. BOH puts holds on deposits occasionally for longer then it takes for the checks to clear. There are better alternatives such as Credit Unions or Online Banks. ### 1/5 — Terrible *2024-08-20, version 5.0.40.263* Completely useless, no point in updating to a newer version. Forced me to download the new app just to find out my account can’t be accessed. Tried signing back into the old app but was forced to use the new app that is not usable. Their mobile app has been out for years and bank of Hawaii still is not capable of creating a reliable app. ### 1/5 — Could not set up *2024-08-14, version 5.0.40.263* Trying to get this app to work on my iPhone was frustrating. 1 hour later on customer support and it’s still not set up. ### 1/5 — Lousy app on many levels *2024-08-09, version 5.0.40.263* Kludgy. Deposits don’t work. You can’t copy your account numbers. I could go on and on. ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile Banking! *2024-09-26, version 5.0.40.263* Easy, eco friendly, convenient. BOH’s mobile app makes my life so much better. ### 5/5 — Mobile Deposit *2024-08-29, version 5.0.40.263* Easy to navigate! ### 5/5 — Service *2024-08-27, version 5.0.40.263* Great service from this bank. I appreciate the convenience and above all enjoy having the opportunity to speak to a real person when necessary. ### 5/5 — Gratitude *2024-08-27, version 5.0.40.263* I am cery grateful to bank with BOH. The online is easy. ### 5/5 — 2024 Easy Deposit *2024-08-13, version 5.0.40.263* Love BOH! ### 5/5 — Easy , Accessible *2024-08-05, version 5.0.40.263* Thank you BOH for your app with your mobile depositing so much easier, way headache Aloha 🤙🏽 ### 5/5 — Love mobile banking! *2024-08-04, version 5.0.40.263* Convenient and user-friendly. ### 5/5 — Senior 86 yr old *2024-08-01, version 5.0.40.263* For years, I have been with Bank of Hawaii. When I could walk into the Bank, the tellers were so nice and so patient. Now that I can’t walk and bedridden Bank of Hawaii has made it so convenient for me to bank online. Bank of Hawaii is the BEST. I am 87 years old and still bedridden. Whenever I have a question and I call to get an answer, the person will so patiently assist me. Bank of Hawaii is the BEST. ### 5/5 — Easy to navigate Bank *2024-07-27, version 5.0.40.263* Bank of Hawaii has been very user friendly and the Hawaiian Airline miles are the best! ### 5/5 — so easy *2024-07-24, version 5.0.40.263* It has been such a pleasure to be able to do deposits via my telephone so so simple, so easy and enjoyable --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*