# BOI Mobile — user reviews > 51 indexed App Store user reviews of BOI Mobile by Bank of India, rated 2.90/5 from 95 ratings. - Source: https://appshunter.io/ios/app/boi-mobile/id6459510340/reviews - App overview in markdown: https://appshunter.io/ios/app/boi-mobile/id6459510340.md - Rating breakdown: 5★ 34 · 4★ 10 · 3★ 3 · 2★ 6 · 1★ 42 ## Newest reviews (14 of 51) ### 2/5 — Frustrating App *2025-12-27* This app forces users to make their life frustrating. Eg: After some time it will expire MPin so there is no other way but again we have to change it . Then when we try to change it , it will put so many restrictions that it will be hard to remember new pin. I don’t understand why can’t customer keep an mpin as per his choice and why you force users to change it . It’s user’s choice to keep old or simple pin as per their convenience. ### 1/5 — Sneaky as usual *2025-12-17, version 3.6.1* Force you to give your location before you can login typical questionable behaviour from this country ### 1/5 — Worst app for banking *2025-12-16, version 3.6.1* This app has no guardrails. No warnings. Why was this even created in the first place ### 2/5 — Mobile banking *2025-11-03* I have saving account from more than 35 years last month I opened saving account for my wife. Now I am not able to operate my wife account with the mobile. Also I have my whole family account with BOB and I am operate all account with the same mobile app BOB WORLD. Only our bank doesn’t have the facility to operate both account with the same number. What kind customer service is it ? Why should the app doesn’t have facility to operate both account with the same number. PLEASE IMPROVE THE CUSTOMER SERVICE ### 1/5 — Worst Banking App ever *2025-10-13* This is one of the worst banking apps Ive ever used. Everytime I try to login during and important situation it shows a “technical error” message. the app doesn't work properly at all. I don't understand how such poorly functioning app can be released for customers. Please focus on fixing on the basics and ensuring reliable access. I strongly recommend that other users to avoid relying on this app it's completely unhelpful when needed the most. Kindly take this feedback seriously and make the necessary improvements to help customers. Thank you. ### 1/5 — When does this work *2025-08-31, version 3.4.0* I am entering the correct mpin and it keeps failing when can you’ll get this app to ever work !!! ### 1/5 — Terrible app *2025-08-14, version 3.4.0* Terrible app. Never works always crashes. Can’t ever register account properly. Always freezing and glitching. Worst excuse of a banking app I’ve ever seen ### 1/5 — Unfriendly UI and lots of technical problems *2025-08-07, version 3.4.0* The new OMNI NEO App hangs up frequently and is unable to identify me often. I am unable to pay my taxes and other any other bills simply because the app shuts down. To make matters worse, this app always shows Technical errors at least twice a week. The previous BOI software of Star Connect was efficient. I sincerely request Bank of India to look into this matter and allow all possible transactions, including bills and tax payments efficient and user friendly ### 1/5 — Worst Banking app *2025-08-07* It always shows technical error and if I make FD online, I cannot close FD afterwards on maturity or otherwise, I have to contact the branch to resolve it. Branch is advising me to call support centre and support centre says to close it on branch level. If I have to visit the branch every time then what is the use of the app? It can’t even show the account balance for that I have to refresh the app 8-10 times. BOI team needs to work on there app. For rating the app also if I give less than 5 stars then app will automatically disable the submit option. ### 1/5 — Such an awful app this shows how the government banks works pathetic bank and atrocious app *2025-08-01, version 3.4.0* This is by far the most pathetic mobile banking app I’ve ever used. It rarely logs in successfully, and when it does, none of the features work properly. Almost every action results in a “technical issue” or some kind of error message. Whether it’s checking balances, transferring funds, or even viewing statements — nothing functions reliably. It’s shocking that a financial institution can allow such a poorly developed app to remain active. Banking apps are supposed to offer convenience, not daily frustration. This app completely fails at even basic usability. Terrible experience overall. Needs a complete overhaul ### 1/5 — Terrible app. BoI still stuck in the last century. *2025-07-19, version 3.3.0* I’ve been a customer of BoI for over a decade and was looking forward to their online presence being contemporized. BoI rolls out their new Omni Neo online banking … requiring existing customers to re-register. That step was fairly painless, but after that step, existing customers are granted viewer access only and can’t do any online transactions ! In yet another example of being completely out of sync, BoI introduces an additional step that requires existing users to download a form, sign it, and send it to a branch for transaction rights. Another example of typical sarkari mindset at BOI. ### 1/5 — Disappointed with the new app experience *2025-06-25, version 3.3.0* I’m a long-time Bank of India customer, but the new mobile app is a major letdown. I had to register again since the old app stopped working. While registration was successful, I was given only view-only access—no ability to transfer funds or perform basic transactions. What’s the point of a banking app if it doesn’t let you bank? The new app feels incomplete and poorly tested. BOI really needs to take customer feedback seriously and fix these critical issues. Until then, this app is just not worth it. ### 1/5 — Why does it even exist? *2025-06-19, version 3.3.0* Perfect failure of a digital India. One of the big national bank of India and can’t even make one simple app which works. ### 1/5 — Technical Error *2025-05-02, version 3.2.0* The app does not allow NRO account registration for people who has account opened already. ## Most critical reviews (10 lowest-rated) ### 1/5 — Totally Useless *2026-08-09, version 3.8.0* App has never worked, always showing a technical error with no information and no resolution. BoI technical team seems to be totally disinterested in looking at this problem, let alone fixing it the way a quality bank would. So fed up with these guys! Total disgrace! ### 1/5 — Mobile app sucks *2026-08-09, version 3.8.0* You create a mpin then Face ID secures it - it forgets credentials then you reset the mpin and Face ID won’t update it so it will unfortunately block you account after 3 tries ### 1/5 — Poor quality *2026-06-04, version 3.8.0* App is always showing there is technical error, not sure why BOI QA team is not encountered this critical issue I'm facing this issue from last two months and I'm checking every day to app store that is there any new release Because as User it is very frustrating and main thing I'm QA so and quality is my 1st priority so very disappointed to BOI Team, BOI developers and BOI QA team As no one taking care of quality ### 1/5 — Poor Application as 2026 standard *2026-05-10* Very poor experience with application and not satisfied. Application is not loading and getting "close the application " message every time. No update available to check. When I go to support application it is also giving error that page can not found. Then try to chat with boat BOI seva it is also giving same error. Means they don't want to solve or listen to your query. Giving 1 star wants to give 0 but it's not an option. I don't know how this have3.7 star on App Store. ### 1/5 — Horrible *2026-05-01, version 3.8.0* Worst bank app possible, always has technical error. Please invest some money and develop a nice one. 0/10. ### 1/5 — Useless bank *2026-04-23* I had a very disappointing experience with Bank of India. The customer service is slow and often unhelpful, with staff showing little urgency in resolving issues. Basic banking processes take far longer than they should, and there seems to be a lack of coordination between departments. Online banking services are also not very user-friendly and frequently cause inconvenience. Overall, the experience feels outdated and frustrating compared to other banks. I would not recommend Bank of India if you’re looking for efficient and reliable service ### 1/5 — App has never worked for me *2026-03-27, version 3.7.2* As a new customer i was advised to download this app and take up all the benefits it offers…. But haven’t actually been able to get into the app! Keeps crashing!! How is this app even allowed on IOS! ### 1/5 — Poor Support for Customers Living Abroad *2026-03-07, version 3.7.2* I am very disappointed with the BOI Mobile App. As a customer living outside India, the app requires an Indian mobile number to log in or access the account. If you do not have access to that number, you cannot log in at all. This is a major problem for customers who are living or working abroad. Many banks provide alternative verification methods like email, international numbers, or secure authentication, but this app only depends on the registered Indian mobile number. Because of this, I am completely unable to access my own bank account from outside the country. A banking app should support NRI customers and provide flexible login options. Bank of India should seriously improve this system and allow other authentication methods so customers abroad can use their accounts without unnecessary difficulties. ### 1/5 — Worst App *2026-02-22, version 3.7.2* I really cannot imagine, India developing website for other countries , but own country website and app is made by 1st grader who has absolutely do not have simple understanding how to built website as well app. ### 1/5 — Frustrating Experience - Broken App and Poor Support *2026-02-05* The BOI mobile application is extremely difficult to navigate and highly unreliable. Most essential features, such as real-time notifications and home loan details, simply do not work. As a home loan customer, I am forced to use this app, yet I cannot access the very information I need to manage my account. To make matters worse, the staff at the Virar West branch are unskilled and unable to provide solutions to these technical issues or general banking concerns. I deeply regret choosing Bank of India for my home loan. It has been a pathetic experience, and I feel stuck due to my ongoing loan. Avoid this bank if you value your time and peace of mind. ## Most praised reviews (10 highest-rated) ### 5/5 — Best mobile banking app *2026-04-25, version 3.8.0* It got everything you expect a mobile banking to do ### 5/5 — Little suggestion *2025-11-08* Best mobile banking apps in comparison to other bankings apps with smooth functioning and zero ads. It also keeps getting better with every update. Just a little suggestion, make the enabling location feature optional, every-time while using the app i have to enable my location. In today's age where data is everything some people don't wanna share their location. Overall the best app. ### 5/5 — Mobile banking *2025-09-01, version 3.4.0* Overall mobile app is doing well but within bank transfer menu is not available also transfer funds to PPF account is not available as per my search and knowledge ### 5/5 — Excellent App *2025-06-20, version 3.3.0* The look of the app, user interface, ease of operations, availability of various options, everything is so good in the app. Extremely user friendly. ### 5/5 — App Review *2025-02-03* I must admit that phenomenal progress has been made to make this app for better use today. I think I must be first person tried this app in the beginning ( many years back ) and given worst review cause that’s the reflection of disappointment with the app. Because of this I switched to other bank. I happen to reopen this bank account and found you have made a very good progress and it is far improved far better than old times where glitches is what you would find through out the app. And I realise you are better than few other bank application where I face minor tech issues in recent times. Kudos. ### 5/5 — App performance issues *2024-01-19* I tired to register multiple times over the new app but still no luck. The SMS verification is not working as expected. Thought it could be the issue with my ISP but over other banking apps, the standard SMS verification and registration process works smoothly. Please fix or rollout and update as this is blocking us to access routine operations. ### 4/5 — SMART *2025-05-29, version 3.2.0* Very convenient ### 4/5 — Good work but need more improvement *2025-04-06* BOI app team good work as compared to your old app but you need to add more basic features like currently not able to see my other a/c detail in like ppf account and other account, please add this features show more flexibility to end user to see all account details in the app like others banking app ### 4/5 — Home loan EMI amount is not displaying *2024-01-01* Hi team, In the app under home loan details the EMI amount last payed and EMI amount for next month is not displaying as it is displayed in the previous App. And also the last payed date and next EMI date is also not showing please fix the issue as it will be very helpful to track the EMI details and pay without any penalties Thank you ### 3/5 — Nice try. Important features missing !! *2024-01-13* It’s just a revamped version of old app, the app is buggy though. I had to try multiple time to get registered!! But important features are missing. Just like the old app, PPF account, which was created earlier cannot be viewed in the app. There’s only one option to open a new PPF account though the app, which is very non useful for users who have existing PPF account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*