# Bojangles Restaurant — user reviews > 385 indexed App Store user reviews of Bojangles Restaurant by Bojangles' Restaurants, Inc., rated 4.70/5 from 53,319 ratings. - Source: https://appshunter.io/ios/app/bojangles-restaurant/id1564685788/reviews - App overview in markdown: https://appshunter.io/ios/app/bojangles-restaurant/id1564685788.md - Rating breakdown: 5★ 45,505 · 4★ 3,577 · 3★ 1,392 · 2★ 628 · 1★ 2,217 ## What do users think of Bojangles Restaurant? Overall sentiment: negative **Pros** - 🚀 Convenient pickup option - 🚀 Quick ordering process - 👍 Visually appealing app design **Cons** - 🐛 Inconsistent app functionality - 🐛 Unreliable order tracking - 🐛 Lack of customization options - 🐛 Confusing user interface - 💰 Unexpected fees and charges **Commonly reported bugs** - Orders not showing up at store - Inability to cancel or modify orders - App crashes and freezes - Inaccurate menu and availability information **Most requested features** - Add drive-thru pickup option - Improve order history and tracking - Allow customization of menu items - Provide more payment and delivery options - Integrate loyalty/rewards program ## Newest reviews (20 of 385) ### 2/5 — No drive through order ahead *2026-08-21, version 2.4.9* No drive through or curbside option when ordering ahead is a big time miss, I won’t be going back anytime soon - despite the good biscuits ### 3/5 — Staff is WONDERFUL!!!!! *2026-08-19, version 2.4.9* I love this restaurant and it never disappoints. The only thing that I think needs improvement is first thing in the morning the restaurant hasn’t been clean since the night before. The food is excellent though! ### 2/5 — Below Average App *2026-08-08, version 2.4.9* This is one of the weakest fast food restaurant apps. Half of their restaurants do not participate with it and there are no rewards. Pitiful. ### 3/5 — Food *2026-08-05, version 2.4.9* Why are they never any offers with this app? All the other apps like Popeyes,sonic, McDonald’s all have offers or some type of deals, so yall really need to do better with that. Ijs ### 2/5 — Useless app *2026-07-31, version 2.4.0* Never can bojangles get your order right when ordering off the app. Also when you go size your combo they can only see the side size not the drink size. No rewards program you’re better off ordering at the window. ### 1/5 — Useless *2026-07-18, version 2.4.0* Less convenient than drive-thru + no reward points for purchases = useless app. I should have read the other revives before I downloaded and wasted my time and money. ### 2/5 — You get NO credit for in house orders *2026-06-29, version 2.4.0* Order at the counter and eat inside and you get no credit for your purchases. We eat here at least once a week, spending $20. So, we don’t quality for any Special Offers. 😩😩😩. Food is GREAT!!! App needs work. ### 1/5 — Can’t browse menu *2026-06-28, version 2.4.0* Can’t browse menu without choosing location. Location finder in app is turning up nothing. ### 3/5 — Not user friendly *2026-06-27, version 2.4.0* When you open the app, you’re immediately prompted to enter in all your information. You’re not given an option to opt out of messages which is not customary but not a crazy inconvenience. My most major issue is that there is no warning that you’re not able to order food before lunch, so if you go to place an order, the app will let you continue with your order until you go to checkout. So you have to go back, undo everything, and reenter your card. While this isn’t a crazy issue, this makes the app difficult to navigate. Apps like Chick-fil-A display a message that you cannot place an order before lunch BEFORE you go to place your food order. When you design an app it’s supposed to be for convince, however, this was all BUT convenient. ### 1/5 — Location services would be nice *2026-06-20, version 2.4.0* The whole point in having an app is to provide an actual means by which a customer can SEE your menu and order! In the time that I’ve had the Bojangles app, it does not find any Bojangles in my area, and there are 2 within driving distance of my house, THAT I KNOW FOR A FACT ARE OPEN! Either this is a company problem or it’s a franchisee problem and it shows a mass amount of laziness on both parts to address the issue! If you want to fix this issue, it would be greatly appreciated, otherwise, don’t expect my business if I can’t see what’s on your menu before I get to the store. ### 1/5 — The app SUCKS *2026-06-10, version 2.4.0* Sent my order to the wrong restaurant even after I changed the location. There’s never any good offers like Chick-fil-A has and now I’m standing in a Bojangles with no one helping me while my order is 30 minutes away. Then the other store hung up on me!!! Ridiculous!!! ### 1/5 — App doesn’t work *2026-06-10, version 2.4.0* I’ve tried to order from the app multiple times, but I keep getting the same error message that my card doesn’t work at my location. I know I’ve got money, and I’ve tried using different cards. I have to give this 1 star simply to rate the app. I’d rather give it a 0, but that isn’t an option. Hopefully they’ll fix the issue ### 3/5 — What’s the point *2026-06-07, version 2.4.0* Never any offers. You have to order and prepay in the app but don’t get points. You have to go inside to pick it up ### 1/5 — App price issues *2026-06-07, version 2.4.0* When you choose a family meal, it charges you +$27.99 extra when you choose regular on the mix of chicken, making the normal 8 pc family meal over $51 dollars! App is worthless to us. ### 1/5 — Horrible App *2026-05-31, version 2.2.56* Awful all. Coupon codes never work. Very glitchy. ### 1/5 — You guys have a big in your system. *2026-05-30, version 2.2.56* “All day breakfast” isn’t ALL day. According to the app you cannot get all day breakfast until after 10:30am. You can order combo meals for breakfast before then but not à la carte sandwiches. Makes no sense. 1 star rating due to this issue and not being able to even use the app for my order. ### 1/5 — Hamburger day BUST *2026-05-28, version 2.2.56* Was promised a free chicken sandwich on the app for Hamburger Day. The order was accepted and processed on the app with a confirmation number with instructions to pick up my order at the counter but when I arrived they reneged. I ended up wasting my time and gas. ### 1/5 — Can’t add payment method *2026-05-28, version 2.2.56* I can add items to cart, apply discount code, go to checkout, and when I attempt to add the payment method it give me a loading screen with a chicken head icon that bounces and the screen becomes unavailable. I cannot complete my transaction. I opened another food app and made my purchase elsewhere. ### 1/5 — Tea *2026-05-23, version 2.2.56* The Bojangles restaurant in Buford has very friendly staff. However, I feel they are not being supported at the regional manager and above. They have a container for sweet tea but not unsweetened out on the counter for customers to get half and half tea the way we want it. The staff mixes it but it is better when I mix it. I have asked the store manager was told several times she has tried to order an extra container but it never comes ### 3/5 — Wiped out my order when asking for location *2026-05-16, version 2.2.56* I curated a large order and had it in my cart. At the check out screen, I looked at other locations and didn’t change my location. The app wiped out my entire cart. I decided to go somewhere else. Please fix this broken app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible service and poor quality food *2026-08-29, version 2.4.9* I waited over thirty minutes to get warm chicken and cold sides Biscuits under cooked and employees were not friendly at all ### 1/5 — Not user friendly *2026-08-26, version 2.4.9* Doesn’t allow me to comment on missed items in my order. Love the food, the app needs updated. ### 1/5 — Horrible app, better off using KFC *2026-08-19, version 2.4.9* App has the be the worst of all fast food chains. They never have promos, it’s very glitchy. Better off just ordering off KFC app ### 1/5 — Only in-store pickup available *2026-08-18, version 2.4.9* If I wanted to go inside I wouldn’t use your app you absolute geniuses ### 1/5 — The app charges you more than going to the restaurant in person *2026-08-05, version 2.4.0* This app is terrible, you are charged a “convenience fee” just for using it, I have not found another fast food app that does the. Bojangles should reward your ordering early, not punish you with a fee. ### 1/5 — App issue *2026-08-04, version 2.4.0* Deals aren’t showing up ### 1/5 — Promo is a pain *2026-07-26, version 2.4.0* Why should it be so user unfriendly to use an offer. I wont just add the item. Forces you to input a promo code by hand and the code is micro print. You cannot copy and paste it either. Thats irritating enough to make me delete the app. ### 1/5 — Offers never popping up *2026-07-26, version 2.4.0* Everytime I go to my bojangles, there is NEVER any offers on the app so I have to buy everything as it is and I get no deals in the end. ### 1/5 — App sucks *2026-07-22, version 2.4.0* Why can’t I just browse your menu before I head out to the local store? I have to put in my location and when it finds one near me, I can’t select that store and move on to the menu. ### 1/5 — No good *2026-07-19, version 2.4.0* What a rip off to charge ppl to use the app shame on you. I will never order on the junk app never again and have stopped going to this food joint. And plus you have got rats running inside the store where you fix the food. How nasty can that be. I have taken my business somewhere else. ## Most praised reviews (10 highest-rated) ### 5/5 — Much improved! *2026-03-14, version 2.2.46* The service was great and food was even better! They are starting to act like a Bojangles. I just wish they had bone in chicken! ### 5/5 — Why I rate it 5 stars *2025-11-23, version 2.2.22* I love bojangles cause it’s absolutely delicious ### 5/5 — Thank you *2025-11-08, version 2.2.22* Very convenient and good quality chicken. Absolutely worth the wait. The app makes things very simple ### 5/5 — OG bojangles *2025-09-24, version 2.2.4* HELLO ALL, I just wanted to share that I have been on this app before it was released, back when bojangles was just a email subscription and didn’t have an app. I have been a fan since before the app even came out. Cheers! ### 5/5 — Good customer service *2025-08-05, version 2.0.2* The manager, Miss Kiesha, I love her. She has a good personality and she has great customer service. Yeah I better keep that lady ### 5/5 — Wonderful customer service *2025-05-12, version 1.11.21* I came through the drive-through and I was having a tough time placing my online order. The girl was very patient. There were no customers behind me and she waited for me to place it online because Apple Pay was not working and they’ve been having issues with the system, so I entered all my card information and she was so patient and kind what’s your name and Charmaine helped me and she was wonderful. She needs a raise. ### 5/5 — Very pleased *2025-04-15, version 1.11.18* The restaurant is clean, service was excellent, I was treated with respect and best of all the food was very good, I’m glad breakfast was service late. The biscuit was flavorful ### 5/5 — App *2025-04-15, version 1.11.18* Easy to use and follow! 🙏🏽 ### 5/5 — Points, promo codes, more deals *2025-04-03, version 1.11.18* Plenty Of Other restaurant applications have promo Codes, Copons, and points. This would help considering How Many Times I purchase From you all. I Always used the app. ### 5/5 — Late dinner *2025-03-31, version 1.11.18* Excellent service and the food was delicious. Madison was courteous and very friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*