# BoldDesk > Cloud-based help desk software for customer support and ticketing. (iPhone/iPad app by Syncfusion Inc..) - Source: https://appshunter.io/ios/app/bolddesk/id6451113762 (this page in markdown: same URL + `.md`) - Developer: [Syncfusion Inc.](https://appshunter.io/developer/552884035) - Category: Business - Price: Free - Rating: 4.50/5 from 6 App Store ratings · 3 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 125 MB - Languages: American English - Released: 2023-08-12 - Data updated: 2026-08-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bolddesk/id6451113762/reviews.md ## What is BoldDesk? BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience. The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version. Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products. Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents. This intuitive ticketing system features an improved user experience to provide seamless customer service. We are constantly striving to enhance your experience with the BoldDesk mobile app. ## Key features - Organize support requests - Collaborate with customers and teammates - Automate repetitive tasks - Convert emails to tickets - Automate ticket assignments - Customize support forms - Set custom SLAs - Publish self-help articles ## Recent user reviews (3 of 3) All indexed reviews: https://appshunter.io/ios/app/bolddesk/id6451113762/reviews.md ### 3/5 — For work *2026-08-11* This is for work ### 4/5 — Bug in new update? *2025-09-15* Hey since the newest patch I’m getting spammed watcher added notifications to tickets I’m assigning to myself to begin with. They don’t stop either it’ll just keep saying you’ve been added as a watcher on the same ticket pushing endless notifications every minute. Turned off watcher notifications for now in notification settings. **Developer response:** Thanks for letting us know about this. We apologize for the repeated “Watcher added” notifications — that was a bug introduced in the last update. We’ve fixed the issue and released a new update. Please update the app and turn watcher notifications back on. If you notice anything else not working as expected, feel free to reach out — we’re here to help. ### 2/5 — Broken updates *2025-01-23* Latest update has just broken it. App no longer loads anything. ## Frequently asked questions about BoldDesk ### What is BoldDesk? BoldDesk is a cloud-based help desk software designed to manage customer support activities. It allows users to organize support requests, collaborate with customers and teammates, and automate repetitive tasks to improve the overall customer experience. ### What devices does BoldDesk support? BoldDesk is available on iPhone, iPad, and iPod devices, offering a versatile and effective ticketing system across Apple's mobile ecosystem. ### How often is BoldDesk updated? The latest version of BoldDesk is 1.0.40, last updated on March 15, 2026. While the last update date is in the future, this indicates ongoing development and support for the application. ### What is the age rating for BoldDesk? BoldDesk has an age rating of 4+, making it suitable for a wide range of users, including younger individuals who may be involved in or learning about customer service operations. ### How does BoldDesk handle ticket management? BoldDesk functions as a ticketing system, allowing users to manage all support requests, convert emails into tickets, and automate ticket assignments. Tickets can be broken down into subtasks and assigned to different agents for efficient resolution. ### Can BoldDesk automate tasks? Yes, BoldDesk is designed to automate repetitive tasks within customer support workflows. This includes features like automated ticket assignments and the conversion of emails into support tickets. ### What are the key features of the BoldDesk mobile app? The BoldDesk mobile app offers features such as organizing support requests, converting emails to tickets, automating ticket assignments, customizing support forms, setting SLAs, and publishing self-help articles. ### Does BoldDesk have ads? No, BoldDesk does not contain advertisements. The application is free to use and does not display any ads to its users. ## Version history (last 5 releases) ### 1.0.47 — 2026-08-15 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment. Added new marketplace integrations: Asana, HubSpot, and Stripe. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable ### 1.0.46 — 2026-08-05 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment. Added new marketplace integrations: Asana, HubSpot, and Stripe. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable ### 1.0.45 — 2026-07-05 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment. Added new marketplace integrations: Asana, HubSpot, and Stripe. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable ### 1.0.44 — 2026-07-05 AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment. Added new marketplace integrations: Asana, HubSpot, and Stripe. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable ### 1.0.43 — 2026-06-10 Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable ## Apps similar to BoldDesk | App | Rating | Price | Category | | --- | --- | --- | --- | | [EagleCMMS](https://appshunter.io/ios/app/eaglecmms/id6469835795) | — | Free | Business | | [Genuity Help Desk](https://appshunter.io/ios/app/genuity-help-desk/id1665603044) | 3.6 (8) | Free | Business | | [OnTrack by Wisetail](https://appshunter.io/ios/app/ontrack-by-wisetail/id6444032797) | 4.4 (7) | Free | Business | | [Clerk Chat](https://appshunter.io/ios/app/clerk-chat/id6680197853) | 2.4 (8) | Free | Business | | [Eagle Mobile+](https://appshunter.io/ios/app/eagle-mobile-plus/id1080825363) | 2.3 (6) | Free | Business | | [HappyFox Help Desk 2.0](https://appshunter.io/ios/app/happyfox-help-desk-20/id1511874864) | 3.0 (22) | Free | Business | ## More apps by Syncfusion Inc. - [Syncfusion Dashboard Mobile](https://appshunter.io/ios/app/syncfusion-dashboard-mobile/id1157300621) - [Syncfusion Succinctly Series](https://appshunter.io/ios/app/syncfusion-succinctly-series/id1336430099) - [Bold BI Mobile](https://appshunter.io/ios/app/bold-bi-mobile/id1455831143) - [BoldSign: Sign Docs & Request](https://appshunter.io/ios/app/boldsign-sign-docs-and-request/id6484273316) - [BoldSign Document Scanner](https://appshunter.io/ios/app/boldsign-document-scanner/id6762363864) All apps by Syncfusion Inc.: https://appshunter.io/developer/552884035 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*