# Bolt Food — user reviews > 1,310 indexed App Store user reviews of Bolt Food by BOLT TECHNOLOGY OU, rated 4.60/5 from 9,208 ratings. - Source: https://appshunter.io/ios/app/bolt-food/id1451492388/reviews - App overview in markdown: https://appshunter.io/ios/app/bolt-food/id1451492388.md - Rating breakdown: 5★ 8,004 · 4★ 333 · 3★ 128 · 2★ 94 · 1★ 649 ## What do users think of Bolt Food? Overall sentiment: negative **Pros** - ⭐ Good food selection - ⭐ Convenient delivery service **Cons** - 🚫 Poor customer support - 🕰️ Unreliable delivery times - 🚫 Missing/incorrect orders - 💰 Overcharging and payment issues - 🤖 Unhelpful chatbot support - 🗺️ Inaccurate maps and location tracking **Commonly reported bugs** - App crashes and glitches - Delivery driver issues (not picking up, delivering to wrong address) **Most requested features** - Add option to cancel orders - Improve communication with customers - Provide better refund and compensation policies - Integrate with mobile payment options (e.g. Apple Pay) ## Newest reviews (17 of 1,310) ### 3/5 — Multi drop - disappointed *2026-08-15, version 1.116* You asked for the delivery not to be part of multi drop, yet they still do, food quality drops, reflects on supplier. Very disappointing - all about bolt cash grabbing. 😡 ### 1/5 — Order cancellation and customer service *2026-08-06* It is very difficult to cancel an order and Kaufland personnel is not helping either. I spent a lot of time on the phone and on the chat both bot and person to deal with it. No phone number to actually talk to a person. Very bad experience.it should be made easier for customers to use it and cancel the orders so they can keep using the app because a bad experience will discourage them to use it in the future. ### 1/5 — Getting worse everyday *2026-07-24, version 1.114* არასდროს კურიერები არ ყავთ, ყოველთვის აგვიანებს შეკვეთა. ალბათ კაპიკებს უხდიან და მათთან არავინ მუშაობს. გიუქმებენ შეკვეთას 1.5-2 საათის შემდეგ მოტანის გარეშე. ### 1/5 — They don’t have to deliver what you order. *2026-07-17, version 1.113* Sadly, you need to file a credit card chargeback to get actual customer support. I ordered a lot of sandwiches. Bread with no filling was delivered. Bolt Food requested photos and other info. Then they refuse to refund or credit my account because maybe I took the meat & cheese out of the bread before I took the photos. I won’t waste time with their customer support next time. I’ll go straight to chargeback. Most vendors are honest and do a great job. But if one doesn’t deliver what you order, don’t expect help from Bolt Food. ### 1/5 — Disappointed *2026-07-16, version 1.113* Very disappointing experience. I ordered food using the “Leave at my door” option and even provided my building entry code, apartment number, and all the necessary delivery instructions. Despite this, the courier marked my order as delivered, but the food was never left at my door. When I contacted customer support, instead of properly investigating the issue, they relied on the courier’s explanation that he tried to call me. That completely ignores the fact that I had specifically requested a contactless delivery and had already provided everything needed to complete it. As a paying customer, I expected Bolt to investigate fairly, review the delivery records, and resolve the issue. Instead, I was left without my food or a satisfactory solution, and I was even told I could delete my account if I wasn’t happy. This experience has seriously damaged my trust in Bolt Food. Customers deserve better protection when delivery disputes occur. I hope Bolt improves both its courier accountability and customer support. ### 1/5 — Worst customer support *2026-07-13, version 1.113* Payed full charge for my order recueved the order and somehow they say the order was returned and i didnt pay and am charged in debt from this stupid app.Customer support didnt do anything ### 1/5 — Не рекомендую *2026-07-12, version 1.113* Плохой сервис ### 1/5 — Terrible drivers *2026-07-10, version 1.113* I ordered my food at 12 and received it at 2:30PM and, called the restaurant. I had been told the food had been dispatched already but, the app hadn’t been updated meaning that the courier had taken my food and taken it elsewhere intentionally. This is unacceptable. ### 1/5 — Just bad customer service *2026-07-10* I know it’s it fairly new but the customer service on this app is horrible. Would be helpful if I was talking to a real person or a bot that can actually be useful. Instead we’re stuck with a bot that has no means to assist and just repeats the same message over and over. It doesn’t make sense why I can’t change the carrier if it’s been 2-3 hours since I order. ### 1/5 — CUIDADO COM SEU DINHEIRO! *2026-07-08* Eu fiz uma compra e faltou um item e me ofereceram reembolso menor!!! E não tem como entrar em contato com ser humano facilmente agora só IA! DESINSTALANDO **Developer response:** Olá! Lamentamos que o seu pedido tenha vindo com item em falta e que a solução automática não tenha ficado como você esperava. Isso não deveria ter acontecido. Para verificar seu caso e os detalhes da compra, abra ☰ Account > Support e selecione o pedido afetado. Vamos acompanhar de perto e ajudar você a resolver isso! ### 1/5 — Întârziere livrare *2026-07-07, version 1.113* Trebuie să faceți ceva urgent cu întârzierea livrării comenzilor, de ex astăzi mâncare în restaurant era gata de preluare în 15 min și curierul a preluat-o după 1 ora și puțin… inadmisibil… o prelungire a livrării cu 1 h jumătate… când sunam și relatăm problema ni se răspunde cu știm ne pare rău …😅nu dorim mâncare rece și sleită!! ### 1/5 — Such inconvenience! *2026-07-06, version 1.113* They don’t give the chance the edit location once the order has been made or even cancel the order to avoid confusion between the dispatch and the client. Highly disapprove ### 1/5 — I wish I could give zero stars. *2026-07-04, version 1.112.1* AWFUL customer service. They do not help whatsoever. Got food poisoning from an establishment and got told to just write a bad review. No action taken no refund even partial. The customer service people are rude and money grabbing. AVOID USING AT ALL COSTS. ### 1/5 — Extremely Disappointing Customer Support *2026-07-03* My experience with Bolt Food has been incredibly frustrating, mainly because of their customer support. Whenever there’s an issue with an order and I contact support, I either receive no response for a long time or get the same generic, copy and paste replies that don’t actually address the problem. It feels like no one genuinely looks into customers’ concerns. Instead of resolving issues, they repeatedly send automated responses that are unhelpful and leave you going around in circles. It’s disappointing because when customers reach out, they’re looking for real assistance, not the same scripted messages over and over again. The lack of communication and accountability makes the entire experience feel unprofessional. Customer service should be there to solve problems, but unfortunately that hasn’t been my experience with Bolt Food. I hope they improve their support system and start treating customer concerns more seriously. ### 1/5 — Terrible customer service *2026-07-03* Just completely stopped messaging mid conversation no resolution of problem, and never responded since ### 1/5 — AI customer service *2026-07-03, version 1.112.1* Having issues with my order and the only thing I get is a copy paste AI answer from Alfred ### 1/5 — People can Scam *2026-07-02* People can scam and use your money and Bolt will not refund you. Use Yango or something else. It’s terrible. If I could rate 0 stars I would. **Developer response:** Hi there, we get that feeling when money is taken and you feel you’re not getting help. We are looking into what happened and will keep working to help you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Очередные мрaзи *2026-08-30, version 1.116* Испортился сервис в конец. В последнее время берут сервисный сбор, простите а за что? За заказ 1.5€. Вы не ухуели там? Заслужено 1* и удаляю это говнo! Чего и вам советую! Ворюги ### 1/5 — Very Poor Service *2026-08-28* I was in another country - hadn’t eaten all day after traveling - ordered from a restaurant and did not receive the dessert I paid extra for (I was hungry!). I contacted support about this immediately, obviously asking for a refund at least on the dessert, and they told me no. They said I should have opened the bag outside - 10 PM on a very windy night - before the driver left to make sure everything was there. Upon me explaining that I opened it as soon as I got back inside, they did not care. Terrible experience as someone using the app for the first time, will not be using again. ### 1/5 — Squeezing of customers *2026-08-27* €10 food fee and €8 service fee + 0.93 cents extra fee. Completely misusing the biggest emotion - starving when you rely on bolt app. May it is not a complete trap of restuarents becoz Atleast they are making and sending. An agent playing rest of the game with huge service fee, i respect the food riders but they are getting 30% of the per KM scale. Which means 1hour they get 2-4 Euros after this marathon. Bolt change this app name as “SHYLOCK COMPANY”. Pitty on you🧐 **Developer response:** Hi there, we get why the extra fees feel like a lot. If you think a specific Bolt Food order was charged incorrectly (food fee, service fee, or an additional charge), please check it with our team in-app via ☰ Account > Support, selecting the related order so we can review the billing details. We will make sure it gets reviewed! ### 1/5 — terrible customer support *2026-08-25, version 1.116* Why should I pay for the mistakes of restaurants and couriers?) Simply because the support decided that I was lying and did not return the money for their mistakes. ### 1/5 — Tourists avoid this!! Use alternative app! This is a scam/fraudulent service *2026-08-24* I was traveling to Poland and I ordered delivery to my hotel. Typical food delivery app at first, issues assigning driver and they kept reassigning causing significant delay. However the issue came when I received the order and received the wrong item. I ordered some kebab bowl and received some tortilla/wrapped shawarma thing. I sent pictures and bolt confirmed that I had received the wrong order, both the customer service representative and the AI assistant confirmed that what I received was not what I had purchased. They said they refuse to issue a refund and ended the conversation. Twice. This is a predatory company, I highly recommend using UBER EATS instead of this scam service. I wish I had ### 1/5 — 1h15 pour livrer *2026-08-22* Impossible d’annuler la commande qui était censé arriver 1h plus tôt. Service client inexistant. Ça m’apprendra à ne pas me déplacer. ### 1/5 — Worst delivery app *2026-08-16, version 1.116* The delivery driver stole my order and Bolt did absolutely nothing about it! I selected leave with reception at my hotel and the driver took a picture of the order outside of the hotel and marked the order as delivered and left with my food. When I went to customer support, Bolt told me that next time I need to pay closer attention to the delivery. ### 1/5 — Support *2026-08-15* Horrible support ### 1/5 — Підтримка як завжди дуже допомогла *2026-08-15, version 1.116* Ніякого фідбеку, ваші проблеми будуть ігнорувати, у підтримці не людина а бот який просто ігнорує усі повідомлення і це вже не перший раз ### 1/5 — Lots of “hidden” fees *2026-08-08, version 1.115* “Temporary charge” fee. Huge Delivery fee. Huge “service fee” for the app. Doesn’t matter Bolt charges 30% of what you order. The clients will pay also a “service fee for the app”. So you have to pay for the app, they just take the 30% of everything you order. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-08-21, version 1.116* Osvaldas ### 5/5 — Bolt *2026-07-16* Boa **Developer response:** Olá! Fico feliz que tenha sido uma boa experiência com a Bolt. Esperamos ver você por aqui de novo em breve e fazer mais um pedido hoje! 😊 ### 5/5 — A handy app *2026-07-05, version 1.112.1* Used several times. It’s a time saving app. ### 5/5 — Quality and efficiency *2026-06-19, version 1.112.1* Excellent service and timely receipt; thanks 🙂 ### 5/5 — Bolt *2026-05-25* Best app of its kind in the world **Developer response:** Hi! We are glad you think our app is the best 💚 ### 5/5 — Best delivery experience in Georgia! *2026-05-12* Whenever I want a safe, reliable, and ultra-fast delivery service, Bolt Food is my first choice. Every experience I’ve had has been smooth and professional. Even the few times I faced an issue with a provider, the support team responded immediately and did everything possible to help me. They truly value loyal customers and consistently provide one of the best delivery experiences in Georgia. Highly recommended! **Developer response:** Hey there! We're thrilled you enjoy our reliable and responsive service. Your support means everything to us! 💚 ### 5/5 — Clean app and well-organized delivery service *2026-05-11, version 1.109.1* Been using bolt food for over a year now. Well organized and maintained application, a super duper support team when i need help. ### 5/5 — Отлично! *2026-04-27, version 1.108* Много съм доволна! Страхотни отстъпки и качество на приложението! ### 5/5 — Service *2026-04-14, version 1.107* Wonderful service in time ### 5/5 — I love mc *2026-04-10, version 1.107* Fresh hot fast best quality 👌🏼 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*