# BonAppi — user reviews > 82 indexed App Store user reviews of BonAppi by Malmaison & Hotel du Vin, rated 2.50/5 from 34 ratings. - Source: https://appshunter.io/ios/app/bonappi/id1497686759/reviews - App overview in markdown: https://appshunter.io/ios/app/bonappi/id1497686759.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 4 · 2★ 4 · 1★ 16 ## What do users think of BonAppi? Overall sentiment: negative **Pros** - 👍 Ordering process is good (mfishy0307) - 👍 Search facility is good (mfishy0307) - 🚀 Easy to download and use (Jba6) - 🚀 Very efficient (1.rick.1) **Cons** - 🚫 No Apple Pay - 🚫 Requires account creation - 🐌 Slow and cumbersome process - 😩 Time-consuming - ❌ Poor user experience - 👎 Forces card details - ❓ Unnecessary data collection - 🐛 AutoFill not recognized - ⏳ Long wait times for orders - ❌ No guest checkout - 🐛 Password reset issues - ❌ App won't load - 🚶‍♂️ Prefer ordering at the bar - 👎 Impersonal experience - ❌ Not integrated with Apple account - 🐛 Payment processing issues - 🐌 Clunky and clumsy to use - 👎 Limited functionality - ❌ Forces app usage - ❓ Why is an app needed? - 🐛 Sign-in process is painful - ❌ Archaic system - 🐛 App design is bad - ❌ Ordering is a nightmare - ❓ Need to register? - 🐛 Password field limitations - 👎 Ordering through an app is dumb - 🐌 Slow service - 🐛 App needs upgrade - 👎 Expensive pint shandy - 😔 Ruined experience - 😠 Staff are slaves to technology - 👎 Service charge for self-service - 😠 Offensive system - 👎 Outside space is cheap and nasty **Commonly reported bugs** - Fields for cards aren’t getting recognised for AutoFill - App won’t load - Unable to reset password, link doesn’t work - Payment processing issues - Password reset response time is very poor - Completion took 19 mins, then payment screen was incorrect **Most requested features** - Accept Apple Pay - Accept PayPal - Allow guest checkout - Improve AutoFill recognition - Integrate with Apple account - Faster sign-up process - Allow ordering at the bar - Simplify account creation - Improve password reset functionality - Add dark mode option - Improve app loading speed - Reduce data collection - Faster order processing - Improve payment options - Enable ordering at the bar - Make sign-in process easier - Allow ordering without an account - Improve app design - Streamline ordering process - Offer table service - Allow ordering via website with Apple Pay - Improve password reset response time - Upgrade the app ## Newest reviews (16 of 82) ### 1/5 — Convoluted *2023-06-13, version 1.4.0* This is one of the most painful sign in processes. No Apple Pay, have to set it up from scratch, have to enter full credit card details for, in this case, 1 pint ### 1/5 — Unable to reset password, no Apple Pay *2023-06-02, version 1.4.0* I had used this app before but it wasn’t on my phone so I downloaded it again. I didn’t know my password so tried to reset it, but the link in the reset email didn’t work and no obvious way to contact the developer. I resorted to creating a new account using a different email address, which was a pain. Also there’s no option to use Apple Pay. Why not just have a v quick guest checkout option? V annoying experience. ### 1/5 — Too cumbersome to use *2023-05-23, version 1.4.0* Need to create an account, doesn’t integrate with Apple account, doesn’t make anything faster Just waste of energy when you can order faster by going to the bar ### 1/5 — Why?! *2023-05-21, version 1.4.0* Terrible ### 1/5 — Waste of time *2023-05-20, version 1.4.0* Why can’t you buy a drink at the bar. Clowns ### 1/5 — Doesn’t support Apple Pay *2023-05-12, version 1.4.0* This app is bobbins. Why on earth not support Apple Pay? I don’t carry my wallet around with me since it’s 2023 and I need to for this app?! Dreadful UX, which in turn makes the CX of being a customer in a bar far more challenging than it should be. ### 1/5 — No Apple Pay *2023-04-08, version 1.4.0* No Apple Pay. Took too long ### 1/5 — Omg *2022-09-17, version 1.3.0* For gods sake can we not just order at the bloody bar anymore ### 1/5 — Tragic *2022-08-15, version 1.2.0* Limited functionality. ### 1/5 — Terrible app *2022-08-14, version 1.2.0* Terrible app. Requires signup to order and also does not support apple pay ### 1/5 — Does not work *2022-08-11, version 1.2.0* Would not accept payments resulting in utter chaos and a massive queue at the bar. Go back to normal table service please! ### 1/5 — Complex and log winded *2022-08-08, version 1.2.0* Bad idea impersonal. Expected personal service from this level of establishment. ### 1/5 — The worst order & pay app I have used! *2022-08-07, version 1.2.0* Genuinely the hospitality industry has been using order & pay apps significantly for 3 years now. Get with the times and don’t expect people to download an app and authorise Apple Pay!!!!! ### 1/5 — Useless App *2022-08-06, version 1.2.0* Considering you have to order via the app to get table service, make it better. Why do I need to create an account? I’m here for a pint. Where’s guest checkout? Took close to 10 minutes from downloading to order finally going through. Then app told me it was a 35 min wait, bar staff said it would be 5. ### 1/5 — Mr PGL *2022-08-04, version 1.2.0* What a faff - no Apple Pay and requiring all your details when staying here is needless ### 1/5 — Mr *2022-07-30, version 1.2.0* Awful ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible UX *2026-08-13, version 1.7.0* I want to order something quick, not spend 10min making an account and registering my card. Integrate with normal 3rd party apps ### 1/5 — What a dreadful app *2026-08-12, version 1.7.0* Just order at the bar, this is as user friendly as a cornered rat ### 1/5 — Let me do it on the internet with Apple Pay *2026-08-08, version 1.7.0* Behind the times ### 1/5 — Bon Appi *2024-08-16, version 1.5.0* Dreadful, slow, complicated. No Apple Pay. Worst of these table ordering apps so far. ### 1/5 — What a f”””in shambles *2024-08-11, version 1.5.0* On a sunny day gone to the patio area large bar can’t order only via app unless you go to innside bar. inside bar 1 bar person making coffee whilst 7 people try to order a drink gave up and tried to order on app got to create an account register credit card been here 20 mins still no sign of beer. useless system stupid idea just employee bar staff it’s not rocket science ### 1/5 — Dreadful - 10 minutes to order drink! *2024-08-10, version 1.5.0* 10 mins to order drink! ### 1/5 — Reject modernity *2023-10-07, version 1.5.0* Unless we’re talking appetizers I don’t want no damn app ### 1/5 — Useless won’t load *2023-08-18, version 1.4.0* Utterly useless. The App won’t load. Never come across that before with any App! ### 1/5 — Useless *2023-08-11, version 1.4.0* Can’t use Apple Pay. Have to use real details to be able to link your card. Have to use an *app* to order to the table Really archaic ### 1/5 — Forces you to create an account and save payment cards *2023-08-01, version 1.4.0* More time consuming and less convenient than just going to the bar. Forces you to create an account to capture your data and only offers payment by saved card. They went to the trouble of making an app for mobile devices but didn’t bother to add payment options via said mobile device. ## Most praised reviews (10 highest-rated) ### 5/5 — Seemless *2021-07-06* Great app easy to download and use ordered a drinks at Malmaison Liverpool delivered to the table within 2 minutes ### 5/5 — Brilliant *2021-04-18, version 1.1.0* Really easy to use and very efficient. Love it ### 4/5 — White lion bar *2021-06-29* Difficult to use app….had to register first, not sure why all personnel details needed and all sections needed to be completed or you were unable to order drinks 😟 Beautiful setting overlooking Clifton suspension bridge 😁🥂☀️ would definelty come back here 👍 ### 4/5 — Sign up twice?? *2021-06-21* I’ve already signed up for the app when I checked in so not sure why I had to go through the whole thing again! ### 3/5 — Doesn’t have Apple Pay *2024-09-14, version 1.5.0* What’s the point of a phone order app that requires faffing about with payment cards ### 3/5 — Way too long *2022-05-21, version 1.2.0* Just let me order at the bar… like a bar. ### 3/5 — Slow service *2020-08-31* Disappointed that I need to use an App. Difficult times but sensible socially distanced service should never go out of fashion. Try abut harder stratford. Letting the Du Vin family down!!!!! ### 2/5 — Not very friendly app *2024-08-17, version 1.5.0* No Apple SSO or ApplePay. Fields for cards aren’t getting recognised for AutoFill. There’s room for improvements ### 2/5 — Jez *2023-08-19, version 1.4.0* Would be much easier if you accepted Apple Pay or PayPal. Also you have to accept the location multiple times. Ordering process and search facility is good, signing up process should accept pre-saved details to save time. ### 2/5 — Best view - worst customer experience *2023-07-29, version 1.4.0* Poor service - queuing to get in when plenty of space. Have to order by app which is cumbersome to load, and wait time for drinks is 20 mins! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*