# Bonchon Chicken USA

> Order Korean fried chicken for pickup and delivery from Bonchon. (iPhone/iPad app by Bonchon Franchise LLC.)

- Source: https://appshunter.io/ios/app/bonchon-chicken-usa/id1492214797 (this page in markdown: same URL + `.md`)
- Developer: [Bonchon Franchise LLC](https://appshunter.io/developer/1492214796)
- Category: Food & Drink, Entertainment
- Price: Free
- Rating: 2.31/5 from 153 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 23 MB
- Languages: English
- Released: 2020-01-01
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/bonchon-chicken-usa/id1492214797/reviews.md

## What is Bonchon Chicken USA?

The Bonchon App lets you order our crazy Korean Fried Chicken for pickup or delivery.  Find the nearest locations and save your previous orders. Our signature chicken wings and Korean favorites are at your fingertips. Download now!

## Key features

- Order Korean fried chicken
- Pickup and delivery options
- Find nearest locations
- Save previous orders
- Signature chicken wings

## What do users think of Bonchon Chicken USA?

Overall sentiment: negative

**Pros**

- 👍 Friendly staff
- 🍗 Amazing chicken flavor
- ✨ App functioning well (recent)

**Cons**

- 🐛 App won't open/load
- 🐛 Location detection issues
- 🐛 Order/checkout failures
- 🐛 Inaccurate order details
- 🐛 Forced tipping
- 🐛 Overpriced items
- 🐛 Clunky/confusing design
- 🐛 Security concerns (CC info)
- 🐛 No Apple Pay
- 🐛 Inconsistent delivery policy
- 🐛 Useless order numbers
- 🐛 Poorly designed app interface
- 🐛 App requires re-setup
- 🐛 Convenience fees

**Commonly reported bugs**

- App stuck on loading screen
- App says user is not in area
- App does not open/crashes immediately
- App cannot find location
- App shows incorrect locations
- App checkout fails
- App calculates totals incorrectly
- App forces tip amount
- App doesn't hold login
- App has blank white screens
- App order confirmation missing
- App reorder function never works
- App keeps logging out
- App payment/ordering process errors
- App glitches galore
- App notification/accessibility icon issues
- App cart editing difficult
- App doesn't detect Wi-Fi/internet
- App requires re-setup for new version
- App has half-baked web page feel
- App has insulting convenience fee
- App order placed but no confirmation
- App changes pickup time automatically
- App doesn't allow order cancellation

**Most requested features**

- Add Apple Pay
- Allow changing tip amount
- Improve app design and navigation
- Add 'Special Instructions' for customization
- Add option for 'Extra Sauce'

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/bonchon-chicken-usa/id1492214797/reviews.md

### 1/5 — App might screw you over, it’s not the workers fault.

*2026-03-07, version 2.1*

I placed an order for bbibbimbap and money was immediately taken out. I placed an early order for my food to be done at 8:30 pm EST. The first red flag was that the screen where it asks you to make an account for convenience completely glitched. 

The second red flag was that even after creating an account there was no way to update the track your order / view your order section to include what you literally just paid for. The order number is completely useless.

I could not pick my order up at 8:30 and called to ask if they could just make it the same time tomorrow or refund it. I called early enough to ensure there was no way the food was already made. The employee told me she couldn’t cancel or do anything on her end. Again, the order number is completely useless. After almost 30 minutes on the phone a refund was still not available and the only thing they could do was make the food the same time tomorrow but earlier like I originally asked. 

This app will screw you over if you are not careful enough.

### 1/5 — Can not open app

*2025-09-29, version 2.1*

The app will not open and says that I am not in the area 
I am in Colorado

### 1/5 — Jurassic Wings

*2025-09-06, version 2.1*

I don’t know what company supplies them with their chicken, but they should change. I will NEVER buy this Jurassic Park chicken again. Something is not right!

### 3/5 — Disappointed

*2025-09-01, version 2.1*

I went into the Katy Frwy location today and the waitress Ms Chloe was wonderful even though she was handling the front alone I was disappointed in the 3oz size cup of coleslaw for $2.99 I think that size is ridiculously priced for 3 oz

### 1/5 — Frustrating Experience

*2025-08-03, version 2.1*

I downloaded this app to place an order, but it won’t even load. I’ve tried multiple times on different Wi-Fi and cellular connections, and it just gets stuck on the loading screen. Super disappointing because I wanted to use it, but it’s completely unusable in its current state.

### 1/5 — Terrible delivery policy

*2025-06-05, version 2.1*

Ordered my food 30min before they closed as a delivery and never got my food or a refund don’t order delivery from this place if you want to get your food. Worst part is they don’t tell you they aren’t gonna get there and you can’t take up a claim with the app either you have to call them which also doesn’t work

### 1/5 — Poor Design

*2025-04-19, version 2.0*

The app is overly complicated and confusing to navigate. Also, it tries to force you too tip.

### 3/5 — Pasadena MD

*2025-03-22, version 2.0*

Love the flavor and crispness of BonChon’s chicken.  I used to go quite frequently at one point in time. However, My last visit turned me off because the chicken (minus the flavor options and the crispness) didn’t seem like “real” chicken.  The joint of the bones were black and the meat practically fell off with the slightest breaking.  I don’t know where those birds came from but I would suggest sticking with the original chicken that I would give 5 stars!
I plan to go back before making a decision to not visit again. 🤷🏽‍♀️

### 5/5 — 1st avenue

*2025-02-18, version 2.0*

Friendly staff and at their best always! Love the freshness of chicken!

### 1/5 — Don’t order

*2024-12-15, version 2.0*

Don’t order from them ever again! I ordered from them before and I never received it. They use DoorDash which is a bunch of thieves.

## Frequently asked questions about Bonchon Chicken USA

### What can I do with the Bonchon Chicken USA app?

The app allows you to order Bonchon's Korean fried chicken for pickup or delivery. You can also find the nearest Bonchon locations and save your past orders for quick reordering.

### How do I find a Bonchon location?

The app features a function to find the nearest Bonchon restaurants to your current location. This makes it easy to plan for pickup or to see where you can get your favorite chicken.

### Is the Bonchon Chicken USA app free to use?

Yes, the app is free to download and use. There are no upfront costs associated with accessing its features for ordering and location finding.

### Can I reorder my favorite meals?

Yes, the app allows you to save your previous orders. This feature makes it convenient to quickly reorder your go-to Bonchon meals without having to select them again each time.

## Version history (last 3 releases)

### 2.1 — 2025-05-23

Update to address a minor bug and improve the user experience

### 2.0 — 2024-07-11

Our app has a new look, designed to make ordering faster and simpler.

### 1.0.0 — 2020-01-01

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*