# Bonchon Chicken USA — user reviews > 63 indexed App Store user reviews of Bonchon Chicken USA by Bonchon Franchise LLC, rated 2.31/5 from 153 ratings. - Source: https://appshunter.io/ios/app/bonchon-chicken-usa/id1492214797/reviews - App overview in markdown: https://appshunter.io/ios/app/bonchon-chicken-usa/id1492214797.md - Rating breakdown: 5★ 38 · 4★ 10 · 3★ 5 · 2★ 8 · 1★ 92 ## What do users think of Bonchon Chicken USA? Overall sentiment: negative **Pros** - 👍 Friendly staff - 🍗 Amazing chicken flavor - ✨ App functioning well (recent) **Cons** - 🐛 App won't open/load - 🐛 Location detection issues - 🐛 Order/checkout failures - 🐛 Inaccurate order details - 🐛 Forced tipping - 🐛 Overpriced items - 🐛 Clunky/confusing design - 🐛 Security concerns (CC info) - 🐛 No Apple Pay - 🐛 Inconsistent delivery policy - 🐛 Useless order numbers - 🐛 Poorly designed app interface - 🐛 App requires re-setup - 🐛 Convenience fees **Commonly reported bugs** - App stuck on loading screen - App says user is not in area - App does not open/crashes immediately - App cannot find location - App shows incorrect locations - App checkout fails - App calculates totals incorrectly - App forces tip amount - App doesn't hold login - App has blank white screens - App order confirmation missing - App reorder function never works - App keeps logging out - App payment/ordering process errors - App glitches galore - App notification/accessibility icon issues - App cart editing difficult - App doesn't detect Wi-Fi/internet - App requires re-setup for new version - App has half-baked web page feel - App has insulting convenience fee - App order placed but no confirmation - App changes pickup time automatically - App doesn't allow order cancellation **Most requested features** - Add Apple Pay - Allow changing tip amount - Improve app design and navigation - Add 'Special Instructions' for customization - Add option for 'Extra Sauce' ## Newest reviews (17 of 63) ### 3/5 — Disappointed *2025-09-01, version 2.1* I went into the Katy Frwy location today and the waitress Ms Chloe was wonderful even though she was handling the front alone I was disappointed in the 3oz size cup of coleslaw for $2.99 I think that size is ridiculously priced for 3 oz ### 3/5 — Pasadena MD *2025-03-22, version 2.0* Love the flavor and crispness of BonChon’s chicken. I used to go quite frequently at one point in time. However, My last visit turned me off because the chicken (minus the flavor options and the crispness) didn’t seem like “real” chicken. The joint of the bones were black and the meat practically fell off with the slightest breaking. I don’t know where those birds came from but I would suggest sticking with the original chicken that I would give 5 stars! I plan to go back before making a decision to not visit again. 🤷🏽‍♀️ ### 1/5 — App no longer works *2024-08-24, version 2.0* In the last month or so, the app starts up and you select “Start an order”. Then it goes to a white screen and stays there for infinity. I tried turning off my VPN but that didn’t help. :-( ### 4/5 — Good Update *2024-08-06, version 2.0* The recent update has really improved this app. Way better ordering process. ### 1/5 — Still Awful!!!! *2024-07-17, version 2.0* How has this not been fixed?!?!?! I was standing in the restaurant and tried using the ap, it said it could not find a location near me. Do not bother with this ap!!! ### 1/5 — Used to work? *2023-06-11, version 1.0.0* It only shows 2 locations in like Chicago and no other locations, so maybe if you live near one of those 2 locations it’s worth it. I’m just using the website from now on. ### 1/5 — Great food, awful app *2023-06-10, version 1.0.0* The app is broken and only shows two locations in the entire country. Don’t bother with it. ### 1/5 — Not working. *2023-06-09, version 1.0.0* Hey Bonchon. If it doesn't work, please remove it from the list. It has been a waste of my time. Since the app no longer functions, I hope you don’t download it so as not to waste your time ### 1/5 — Useless pc of chicken app *2023-06-04, version 1.0.0* Show no location can't even order with this app. Pls remove this app from app store you pc of chicken ### 1/5 — location issues *2023-06-04, version 1.0.0* I live 10 minutes away from bon chon and when I go onto the app it shows me 2 locations - illinois and maryland??? when I enter my zip code nothing comes up. wasted some storage on my phone AND my time ### 1/5 — Why? *2023-05-25, version 1.0.0* The old app was not great but somehow this new version is SO MUCH WORSE! I don't even have the energy to list all the ways this app fails at being a functioning platform for ordering food. I couldn't even find confirmation that my order had been placed after several attempts each ending with a notification that in the one minute since selecting my pickup time, the time had changed. So I update to 5 minutes later and try again only to recieve the same notification and have to push out ANOTHER 5 min. In the end my order was placed but the ONLY confirmation I had that a transaction had been processed was to open my banking app and see the charge. I won't be placing another order until they either go back to the old app or completely overhaul this one. ### 1/5 — App is broken *2023-05-20, version 1.0.0* I just downloaded it and in the app it tells me to download the app and won’t work. Useless. ### 1/5 — Terrible app experience (great chicken tho) *2023-05-01, version 1.0.0* App is extremely laggy and buggy to say the least. Ended up ordering on a food delivery app bc this app would keep giving me error messages. Fix your payment/ordering process on the app and add apple pay, it's 2023!!! ### 1/5 — Awful app *2023-01-28, version 1.0.0* I placed an order to pick up on same day as ASAP but the app has the next day for pick up. I had confirmation in my email that its same day pick up. Really weird why there is a discrepancy. Also, you can’t cancel your order in the app or in email. Makes no sense! ### 1/5 — App is 95% fail *2022-12-10, version 1.0.0* - no Apple Pay - reorder NEVER works - look and feel of junky web page - keeps logging me out, why do I have to relogin every time I order?! Cafe Rio, Starbucks, MacDonalds, and Taco Bell apps do *much* better. Given the exceptionally high priced chicken that keeps going up, you would think that they would have a killer app but noooo. Used to go several times a month. Now go every few months. This is in part due to the frustration of using this half-baked app. ### 1/5 — Cannot check out *2022-11-03, version 1.0.0* Cannot check out with app. App tells me to complete all starred fields, when they are all filled out. ### 1/5 — Bonchon needs to fix this app *2022-09-11, version 1.0.0* The Bonchon in my area won’t even place pick up orders over the phone (the number literally tells you to order online and hangs up on you). If this company is forcing you to use the app to just simply order take out, then at least have a half decent app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App might screw you over, it’s not the workers fault. *2026-03-07, version 2.1* I placed an order for bbibbimbap and money was immediately taken out. I placed an early order for my food to be done at 8:30 pm EST. The first red flag was that the screen where it asks you to make an account for convenience completely glitched. The second red flag was that even after creating an account there was no way to update the track your order / view your order section to include what you literally just paid for. The order number is completely useless. I could not pick my order up at 8:30 and called to ask if they could just make it the same time tomorrow or refund it. I called early enough to ensure there was no way the food was already made. The employee told me she couldn’t cancel or do anything on her end. Again, the order number is completely useless. After almost 30 minutes on the phone a refund was still not available and the only thing they could do was make the food the same time tomorrow but earlier like I originally asked. This app will screw you over if you are not careful enough. ### 1/5 — Can not open app *2025-09-29, version 2.1* The app will not open and says that I am not in the area I am in Colorado ### 1/5 — Jurassic Wings *2025-09-06, version 2.1* I don’t know what company supplies them with their chicken, but they should change. I will NEVER buy this Jurassic Park chicken again. Something is not right! ### 1/5 — Frustrating Experience *2025-08-03, version 2.1* I downloaded this app to place an order, but it won’t even load. I’ve tried multiple times on different Wi-Fi and cellular connections, and it just gets stuck on the loading screen. Super disappointing because I wanted to use it, but it’s completely unusable in its current state. ### 1/5 — Terrible delivery policy *2025-06-05, version 2.1* Ordered my food 30min before they closed as a delivery and never got my food or a refund don’t order delivery from this place if you want to get your food. Worst part is they don’t tell you they aren’t gonna get there and you can’t take up a claim with the app either you have to call them which also doesn’t work ### 1/5 — Poor Design *2025-04-19, version 2.0* The app is overly complicated and confusing to navigate. Also, it tries to force you too tip. ### 1/5 — Don’t order *2024-12-15, version 2.0* Don’t order from them ever again! I ordered from them before and I never received it. They use DoorDash which is a bunch of thieves. ### 1/5 — App doesn’t open *2024-11-23, version 2.0* App is totally unusable ### 1/5 — Issues with Totals and Tips *2024-11-03, version 2.0* 1) The total cost before tax on two items was calculated incorrectly. 2) App forces a 15% tip with absolutely no option anywhere to change it. More details: 1) Incorrect total cost briefly fixed itself when something else was added and then removed from the basket, but the incorrect total was displayed again on the checkout. The difference was about 20 cents, but if this happens with every customer, it becomes a lot of extra money quickly which is pretty dishonest. Happened on the app and website. ### 1/5 — 2008 wants their app back *2024-10-07, version 2.0* App is clunky as ever. 1) “New” app requires another setup 2) has a half baked Android web page feel 3) forces you to enter your CC info and is thus a security problem. 4) does not use Apple Pay 5) institutes an insulting 0.99 “convenience fee” for the experience adding injury to insult. When Bonchon raised their already **overpriced** chicken prices (gougeflation) we generally stopped going there. It was a couple times a month reduced to 1 or 2 times a year and there is NO WAY we will tip when we are doing take out. (Pay your employees for crying out loud Bonchon, you cheap …) ## Most praised reviews (10 highest-rated) ### 5/5 — 1st avenue *2025-02-18, version 2.0* Friendly staff and at their best always! Love the freshness of chicken! ### 5/5 — Bonchon app *2024-07-31, version 2.0* Yay!! The app is functioning well and effectively. Able to order food for pickup/delivery quickly and smoothly! Bugs are fixed!! ### 5/5 — Bonchon app *2024-07-23* Yay!! The app is functioning well and effectively. Able to order food for pickup/delivery quickly and smoothly! ### 5/5 — Solid experience *2020-09-09, version 1.0.0* The app is easy to use and finds your location seamlessly. By far the easiest way to place an order. ### 5/5 — Kayla k *2020-08-18, version 1.0.0* Ordered from Bonchon West Chester PA. Working great! ### 5/5 — If you have a local Bonchon, highly recommend a download! *2020-08-18* Love this app, super easy to use and with curbside delivery, safe and convenient! ### 5/5 — Great experience and great food! *2020-08-08, version 1.0.0* I LOVE Bonchon’s Korean style wings! Such a fresh twist on flavor! Can’t get enough soy garlic... my fave! And now this app makes it soooooo much easier to order! ### 5/5 — Super Easy *2020-08-07, version 1.0.0* Great way to get my favorite chicken ordered! ### 5/5 — Bugs Fixed *2020-07-23* Whatever issue that was only allowing two locations to come up has been resolved, I was able to order from my location easily. ### 5/5 — Works for me *2020-07-15* App itself seems to work perfectly fine. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*