# Bonjour RATP — user reviews > 398 indexed App Store user reviews of Bonjour RATP by RATP Smart Systems, rated 4.80/5 from 1,959 ratings. - Source: https://appshunter.io/ios/app/bonjour-ratp/id507107090/reviews - App overview in markdown: https://appshunter.io/ios/app/bonjour-ratp/id507107090.md - Rating breakdown: 5★ 1,790 · 4★ 73 · 3★ 11 · 2★ 14 · 1★ 71 ## What do users think of Bonjour RATP? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 🚀 Helpful for getting around Paris - 🚀 Accurate route planning - 🚀 Integrates with Apple Wallet - 🚀 Provides real-time updates **Cons** - 🐛 Frequent app crashes - 🐛 Unreliable ticket validation - 🐛 Poor customer service - 🐛 Confusing user interface - 🐛 Requires Navigo pass to purchase tickets **Commonly reported bugs** - Ticket purchases not reflected in app - Incorrect route information provided - Login/account issues - Compatibility problems with newer iOS devices **Most requested features** - Ability to purchase tickets without Navigo pass - Offline access to maps and schedules - Better integration with Apple Pay - Improved refund/support process - Simplified ticket purchasing flow ## Newest reviews (10 of 398) ### 4/5 — Excellente application *2026-07-31, version 11.14.0* Cette application est très bien faite pour trouver des itinéraires, mais, je n’ai pas pu acheter de titre de transport avec ma carte de crédit…. ### 2/5 — Glitches *2026-06-28, version 11.13.0* Once the login and password are created, it was impossible to sign in, kept glitching, for both myself and my daughter so was not a one off ### 2/5 — Médiocre *2026-06-14, version 11.11.1* Interface pour payer les tickets trop tordue ### 2/5 — Ticketing easy but route planning fails 90% of time *2026-06-03, version 11.11.1* It is really easy to buy tickets on the app and load them to your iPhone, Apple Watch or Navigo card. However, 90% of the time you try to check a route it gives you, “oops, and error has occurred, try again later”. So frustrating!! We had much better luck with Apple Maps for routes from one place to another. ### 1/5 — Avoid this App! *2026-05-09, version 11.10* Wrong information given by app. App sent us on 351 bus. The bus circled around Paris, then went in completely the opposite direction. The train line was closed, so buses were packed! After over an hour on the bus, we asked the driver who told us the bus went nowhere near where we were supposed to go! Finally got to our hotel after a 35 minute Metro trip from a remote corner of Paris! ### 1/5 — Beware! *2026-05-04, version 11.10* Paid for a single trip to Gare du Nord. Tapped and gate wouldn’t open but app still zeroed out the fare. Tried again and gate still. wouldn’t open. Had to Uber. Very glitchy. ### 1/5 — 確実に改善をした方がいいです *2026-05-02* パリ観光で使用するためにダウンロードしましたが、仕様が悪すぎて確実に改善した方がいいと思います。 以下理由です ・娘の分は別で購入せねばならず、結局紙のカードを購入せざるおえなかった ・パートナーがクレジット決済をした後に、ウォレットに追加しようとしたら何度もエラーが起き追加できず、30分かけてAIに聞いたり色々試したがウォレットに繋がらず、結局紙のチケットと新たな回数券を買うことになり、一回分の料金は引き落とされていたので無駄になった。(返金もされないし、寄付した形になってしまった。おそらくこういう方他にもいるんじゃないでしょうか) ウォレットに繋げるのではなく、アプリ内で完結する形にしないと同じことが何度も起こる可能性がある ・私は初めはうまく行ったが、2度目にチケットを購入しようとしたら、購入できなくなった。 別のカードを試し、最終的に決済はでき、領収書もメールで届いたのだが、ウォレットに反映されておらず、改札で何度試しても新しく購入することを催促される画面ばかり出てきた。癪だったので、15回くらい試したら、ウォレットにやっと反映され、改札を通過できた。 5分以上経っても反映されないのは意味がわからない。また、即座にもう一度購入させる画面が出てくるので、初め私の購入が失敗してるのかと思ったが既にメールには領収書が届いていたので、そうではない。 以上、1日の間で起こった出来事で、このアプリのことが心底信用できません。 また一度入れたクレジットカード情報も、もう一度購入しようとすると全て消えていて(保存するかどうかも聞かれませんでした)一から入力せねばならず大変不便 paypalなどが使えると便利 アップルウォレットではなく、アプリ内で完結できる形にしてください **Developer response:** Sorry for this bad experience. The ticketing service of our partner IDFM was probably experiencing some instability, and we sincerely apologize for that. Before answering the many points of your message it seems important to clarify that if the ticket is not loaded, you will be automatically refunded (within 15 days maximum). If your purchased tickets do not appear in the Tickets tab of the Bonjour RATP app (please check whether you have multiple digital cards) or in a Navigo card in the Apple Wallet app, it is likely that the purchase did not go through and that the ticket was not loaded. If this was your first purchase with loading on a phone or watch, it is important, after payment, to complete the ticket loading process into a virtual Navigo card in the Apple Wallet app. This first ticket must be used before making any other purchases. About bank details, a checkbox allows you to save them if you are already logged into your IDFM Connect account. You will then not need to enter them again. At last, PayPal is not currently offered as a payment method, but we have noted your suggestion. 🙏 Tom ### 1/5 — Anmeldung mit einem aktuellen iphone nicht möglich *2026-04-27* Es heißt stets, es ist ein Fehler aufgetreten. **Developer response:** Hello. Could you please tell us a bit more so that we can investigate ? What was the action that generate the error ? 🙏 Tom ### 1/5 — Unnötige App *2026-04-22* Die gesamte App ist meiner Meinung nach unnötig kompliziert aufgebaut, wenn man schnell etwas sucht. Tickets kann man als iPhone-Nutzer auch direkt in der Wallet-App kaufen und orientieren kann man sich mittels Google Maps. Der einzige Nutzen der Bonjour RATP-App aus meiner Sicht ist, dass man den gesamten Metro-Linienplan von Paris zum Anschauen hat. **Developer response:** Hello. The Apple Wallet app not offer as much tickets than Bonjour RATP and don't send invoice like our App Bonjour RATP. 🙏 Tom ### 2/5 — Password overkill *2026-04-18, version 11.9* Absolute overkill demand a 12 character password for simply checking timetables . Also, The developers seem to assume that nobody would ever want to buy a ticket on a tablet. Clearly they’ve never used an iPad mini. A crazy oversight. ## Most critical reviews (10 lowest-rated) ### 1/5 — Entered card every time *2026-08-04, version 11.14.0* How does this app have such a high rating? Terrible to use, if I bought 3 cards for myself and family members, I would have to enter my credit card 3 times. But that’s not all…when validating each card on the bus or metro, I’d have to close one and then use Apple face activation and then double click and then reactivate the next. Insanely long process. There are other apps I saw people using in Paris which seem to work better. Or the metro card. Or how about get it together France and accept credit card payments like every other city in 2026. ### 1/5 — Grausam im Sommer, keine Klimaanlage und keine Lüftung in den Waggons, UNGLAUBLICH!!!! *2026-08-02* Haben den Wochenpass für ca. 32€ genutzt, (alles sehr gut geklappt) 2 Fahrten von ca. 50 Fahrten hatten wir Frischluft in den Waggons, UNZUMUTBAR!!!!!!Ich möchte das hier klarstellen: wir Menschen benötigen Frischluft und nicht nur etwas Frischluft durch kleine Oberfenster während der Fahrt, bitte alle VORSTANDSMITGLIEDER der Metro-Paris im Sommer zu 50 Fahrten ZWINGEN um diese unmenschliche Erfahrung zu machen!!!!!! Das Personal war sehr freundlich und hilfsbereit. Wie gesagt: Im Sommer? Nie wieder!!!!! **Developer response:** We are sorry to hear about your experience. As the customer service for the Bonjour RATP app, we are unable to handle issues that occur into the RATP network. Please contact RATP customer service: https://www.ratp.fr/en/contacts/client or call 📞3424 (free call). 🙏 Tom ### 1/5 — Tickets never worked *2026-07-30, version 11.14.0* I bought tickets from them to use while in France and the tickets never worked and I also did not get my euros back. ### 1/5 — Awful *2026-07-10, version 11.13.0* Can’t load it ### 1/5 — Geht einfach nicht… *2026-06-24* Zuerst das positive, Ticket kaufen, geht. Das Problem ist, selbst wenn man das Ticket an den Automaten hält, geht die Schranke nicht auf. Man kann das Ticket validieren so oft, wie man möchte, die Schranke geht nicht auf. Plastikkarte gekauft, zwei Euro gezahlt, Plastikkarte aufgeladen geht immer und zuverlässig. Was soll ich mit einer App, die unnötig kompliziert aufgebaut ist und nicht funktioniert. Fazit, unübersichtlich, unnötig kompliziert, funktioniert einfach nicht, schlecht. Das Verhalten konnte auf zwei unterschiedlichen iPhones mit aktuellen Betriebssystem beobachtet werden. Nun habe ich übrige Tickets in der App und mein Geld ist verloren. Das einzige, was uns erheitert hat, ist, dass als wir unsere Plastikkärtchen hatten und damit problemlos fahren, konnten wir ganz viele Anwender mit Mobiltelefon in Paris sein, die das selbe Problem hatten und nicht in die Metro kamen. Diese Rezension ist bewusst in Deutsch geschrieben, damit die Entwickler eventuell erkennen, wie man sich als nicht Franzose mit französisch ärgern kann. **Developer response:** Bonjour et désolé pour ce problème de validation au portique. Pour valider votre titre, il suffit de présenter le haut de votre iPhone (inutile de le déverrouiller) ou l’écran de votre montre Apple Watch sur la cible de lecture sans contact de la borne de validation. Attention, si vous possédez plusieurs cartes Navigo dématérialisées (pour valider aux portique pour un enfant sans smartphone) il vous faudra choisir la carte avant de valider. Dans ce cas, nous vous recommandons d’activer le mode "Transport express" de la carte Navigo que vous souhaitez utiliser (sinon double cliquer sur le bouton droit latéral pour choisir la carte à utiliser). Pour en savoir plus, consultez notre FAQ "Aide et contact" en tapant "validation". Si néanmoins votre smartphone continuait à ne pouvoir ouvrir le portique, nous vous invitons, depuis l’app Bonjour RATP à cliquer sur le bouton d'assistance "?" dans la page Titres afin de joindre le service client IDFM qui est le seul en mesure de procéder à une analyse de votre compte et un éventuel remboursement (attention : IDFM ne pourra pas traiter votre demande si vous les contactez directement). 🙏 Tom ### 1/5 — American tourist should avoid *2026-06-20, version 11.12.0* If you travel into Paris as an American, avoid the subway and bus system and the Navico card usage. They’ve intentionally made the system, when translated to English, fault and not provide the indicated service. I purchased 10 tickets at a kiosk. I charged all 10 with additional trips. Then we went to the entryway from the louvre to travel into the city. At the entry, gates were all open, not working as they should. We placed all our 10 cards onto the indicated area and went inside. Approx 10 feet inside, a transit person stopped us and scanned our tickets. Telling me that none, NOT ONE!, of the tickets had value. In addition I was being charge $70 euro each as a penalty. I had receipts for all the charged transit cards and the trips purchased. This did not matter. She would not allow us to pass at all. She fined us and threatened us with arrest if we continued to object. She indicated “Americans” twice in our conversation as uncooperative. I asked for a supervisor and was rejected. And if I didn’t pay onsite she treated to confiscation of my passport. Not once did any of the other transit persons check anyone else coming through. They had three others posted at this location. This was an outrageous event. Totally offensive as there was no common sense used. I have tried to reach out to support or a supervisor but there does not seem to be a system to address this. Looks like it is typical. ### 1/5 — Scam Written All Over It *2026-06-15, version 11.12.0* Why is the app forcing me to enter credit card information merely to download the app? That in itself, makes it too suspicious for me to proceed. ### 1/5 — The worst ticket App *2026-06-15, version 11.12.0* The worst app for traveling with kids ### 1/5 — Avoid - wrong Date on Tickets *2026-05-30, version 11.11.1* Navigo tickets purchased on the App have the incorrect date and unable to refund without apparently needing to go to a ticket office and getting the app ticket cancelled then requesting an in app refund ### 1/5 — 1점도주기아까운앱 *2026-05-18* 앱이 결제도 잘안되고, 이 앱 말고 다른 앱있으면 무조건 다른앱쓸듯 프랑스 여행 때 대부분 이거쓰던데 ㄹㅇ 비추 **Developer response:** Hello. Sorry for the problem. The IDFM ticketing service appears to be currently experiencing instability, and we sincerely apologize for the inconvenience. If the issue persists after retrying, we invite you to contact IDFM customer service (via our Bonjour RATP app, “Tickets” tab, “?” button), who will be able to assist you. 🙏 Tom ## Most praised reviews (10 highest-rated) ### 5/5 — Best app to navigate Paris *2026-08-20, version 11.15.1* I rarely write reviews for apps, but for Bonjour RATP I feel like I must. This app was a life saver during our trip in Paris. For someone that has never used a subway system before, this app made navigating through the city’s subway system seem so effortlessly. I just had to type where I was and where I wanted to go, and the app did the rest. This app is a must! ### 5/5 — Amazing App *2026-07-30, version 11.14.0* Traveling Paris from the states, this app made all the difference. We were traveling with 2 adults and 2 children, all of the fares for airport RER / standard RER and bus can be loaded up ahead of time. Keep in mind - each traveler will need their own ”pass” and they can’t be loaded all onto one pass. You can create a new pass on the app and easily apply normal and reduced fares for the kids on their own pass. Tip - setup Apple Pay before doin this and it’s seamless. Without it, you need to enter your credit card for every single transaction as I found out. ### 5/5 — Perfekt ⭐️⭐️⭐️⭐️⭐️ *2026-07-27* Sehr leicht intuitiv bedienbar, Routen werden erstellt, Fahrpläne sind einsehbar und die Stationen in der Nähe angezeigt. Das Sprachangebot macht es auch für Touristen nutzbar. Großartige App! **Developer response:** Thank you for your feedback! 🤗 Tom ### 5/5 — Good for travelers *2026-07-03, version 11.13.0* I almost didn’t download because of the reviews but the app works perfectly. Easy to purchase tickets and load to Wallet. No need to set up an account. The directions feature is really helpful - especially where to enter/exit metro stations. ### 5/5 — Great for tourists *2026-06-28, version 11.13.0* Super helpful to navigate public transit in Paris! ### 5/5 — Excellent App to negotiate Paris *2026-06-20, version 11.12.0* Very easy even for an older person (67) to understand and get wherever you want in Paris ⭐️⭐️⭐️⭐️⭐️ For everything else …. ### 5/5 — Exceptional! *2026-05-13, version 11.10* This app is amazing! First time in Paris didn’t get lost once. I am a Solo traveler 🗼❤️ ### 5/5 — Diverses options suggérées *2026-04-26, version 11.9* J’aime bien qu’on nous indique les choix: métro, autobus vélo, etc. Donc , plusieurs itinéraires avec la durée prévue. ### 5/5 — Fast, Easy & Accurate *2026-04-23, version 11.9* Spent 3 days in Paris and this app was my best friend!! Very easy to use, even for a native English speaker from small town USA. Be sure to allow location services and you simply tap on what you want to see and it plots several easy routes to get you there. Even shows routes with less walking. I love that all the stations and stops are coded by number and color. Will use this app again whenever I am in Paris. Really wish other big cities like Rome, would copy this app!!! ### 5/5 — Metro app is great *2026-04-13, version 11.9* App is easy to use and figure out … made getting around easy! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*