# bOnline phone 3.0 — user reviews > 57 indexed App Store user reviews of bOnline phone 3.0 by bOnline Ltd, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/bonline-phone-30/id6451206601/reviews - App overview in markdown: https://appshunter.io/ios/app/bonline-phone-30/id6451206601.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (11 of 57) ### 3/5 — Okay, but access to features on iOS App need to be the same as Desktop / Website *2025-04-03, version 2.23.2* Unfortunately on iOS App you're (currently) unable to do 'attended' call transfer, which I feel is an important feature. Furthermore the 'blind' transfer to external lines (on iOS App) doesn't work 9/10 times... caller just hears beeping and is disconnected. Why are features available on Desktop App / Web not available in app? Transfer faults are really annoying. On a positive note, everything else seems to be working really well. The free 7 day trial is great. The staff I've liaised with so far have been lovely and super helpful. ### 5/5 — Great service *2024-09-09, version 2.11.0* Abdullh was fantastic , couldn’t ask for better service. Knew the fault we were having and resolved instantly. ### 2/5 — Easy setup, mobile app has issues. *2024-08-22, version 2.11.0* It’s very easy to set up a virtual landline with bOnline and the onboarding experience was great. Was also very easy to set up the VOIP handset to connect it to my new landline number. However, the mobile app is frustrating me. Currently the app does not cause my mobile to ‘ring’ when someone calls the landline number and voicemails also do not play back (no sound) through the app. In summary easy set up, works well on the computer and desk phone, but the mobile app is not currently doing the job for me. ### 5/5 — Excellent service *2024-06-19, version 2.11.0* Alfreda was quite friendly and explained to me step by step how to use the app on the mobile and on the computer. Thank you ### 5/5 — Alfreda *2024-06-19, version 2.11.0* She was very helpful with helping me set everything up and very easy to understand. ### 5/5 — Great customer service *2024-06-10, version 2.11.0* Ayanda kindly suspended my account for 3 months as I did not require my number yet so that my 1year contract was not wasted!! ### 5/5 — 5 star for Abdullah Allie *2024-06-10, version 2.11.0* Great help ### 5/5 — Package down grade *2024-06-10, version 2.11.0* Thanks to Iyanda my issue was resolved quickly and sufficient, She was knowledgeable in her Feild of work. ### 5/5 — BOnline *2024-04-25, version 2.7* Thank you Ayanda55 ### 5/5 — Fantastic customer service by Ianda *2024-04-10, version 2.6.12* Ianda was an enormous help to me when I could not figure out how to record my greeting message. She explained everything I need to know. ### 5/5 — Ayanda *2024-04-10, version 2.6.12* Ayanda was amazing thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst service ever *2025-04-08, version 2.24.5* Don’t use these guys, pay more and use another company. I have 5G brand new phone and clients call never connects I end up calling them all the time. ### 1/5 — Review By Apple *2025-03-18, version 2.23.2* Not acceptable app will be removed. ### 1/5 — Terrible customer service *2024-09-23, version 2.18.0* Terrible customer service. I cancelled after 4 days, I was told this would work with WhatsApp business and it doesn’t. I am hard of hearing and couldn’t discuss the with the cancellations team. I asked to be emailed. The first two people I spoke with said this would be fine and that I had a 30 day period to pay for. I paid up to that date. The third person informed me this was a contract and I couldn’t leave for the year. He also said that as I hadn’t answered the phone to the cancellations team my initial call was not logged as a cancellation. I asked for email contract! This was at the start of Sept, I asked again for the cancellation team to email me, but here we are with lots more emails and texts telling me I have to pay for another month. I have emailed again and no contact. This company has NO internal complaints system or a line of supervision and I was told I could speak with anyone else. Don’t waste your money and time. There are others, cheaper who do consider disabled customers. ### 1/5 — Very buggy app, phone support not willing to help *2024-09-02, version 2.11.0* Everytime you make a call it opens Facetime app, phoned support but they were unwilling to try and find a solution. Also can't type in numbers with keyboard on the dialer screen have to tap each button number with mouse one by one, old rotary phones were quicker. Support not helpful at all, basic things need to be fixed, will be looking for another solution. ### 1/5 — Can’t escape BOnline fast enough *2024-08-14, version 2.11.0* Hounded to go on to this app whilst on holiday and at the end of the week they turned my number off even though they had agreed to call me after my holiday. Set up on this app and now we no longer get options for our different businesses and all calls come through as our number so we can not phone anyone back. ### 1/5 — Unreliable app *2024-08-13, version 2.11.0* Always having to restart phone to make app work and recently it’s stopped notifications for any calls. Uninstalled app and reinstalled, worked for 20 mins now doesn’t work at all. Had issues since I joined in November 2023. Upgraded to 3.0 and still useless. Customer services never fix anything. Will move once contract is up. They then will hassle me after this review as usual. ### 1/5 — Absolutely awful set up and wish we had neve moved to them! *2024-07-25, version 2.11.0* We’ve had nothing but problems since we moved to them 18/12/23, with repeated complaints from customers of an echoey line. My mobile app worked perfectly well earlier this week, and on being told to upgrade to version 3 today, it now won’t accept the email address and PIN that is on the email bOnline sent to us. ### 1/5 — No phone from Thursday to Tuesday *2024-06-07* No phone from Thursday to Tuesday then couldn’t hear anyone calling so had to copy and paste number in to iPhone and call back. Everyone said they would sort and call back and no one did. Would give them zero stars as that’s how much it work. Wouldn’t use again and moved over to snap mobile before at end of week of having terrible service. They made me a bunch of promises and didn’t keep one. Now they told me I’m stuck with them or pay £260 Loads of emails saying no one can phone us we can’t install on our other handset I have to get a call then phone back using my mobile if they can get through. Can’t hear them if they do This company is an absolute joke Everyone promises to call back and no one does Stay away at all cost I’m not sure who is giving them 5 starts but it can’t be really if they run the company this way **Developer response:** Hi Jo, We are sorry for the inconvenience, our team should have easily had this fixed when you first made contact. Please could you email complaints@bonline.com and a senior tech rep will get in contact and have this all sorted. I will personally ensure we live up to the expectations that were first set. Best wishes, Su Complaints Team Leader. ### 1/5 — Unreliable app *2024-05-22, version 2.10* The app is unreliable works sometimes then stop s working for no reason, drops calls, no audio on call answer and call flow does not work. Online also insist on renewing contract when they do a software upgrade. On the plus side it’s relatively cheap. ### 1/5 — Don’t ruin your business. Waste of time *2024-02-13* I’ve used and had many voip networks over the years but this app has to be my worst experience ever. Over 3 months and app still isn’t functioning properly. The tech support have tried everything to fix the issue but no luck. Main issue is the phone app It rings for 2 seconds then disappears so no notification call. U can make calls fine just not able to receive… waste of time going back to traditional landline service **Developer response:** Hi, We are sorry for the experience you had. Please rest assured we will take care of all of this for you. Should you have any concerns, please email complaints@bonline.com with your account details and a complaint specialist will be in touch with you shortly. Regards, Saadiqah Complaints Specialist ## Most praised reviews (10 highest-rated) ### 5/5 — Easy and Quick setup *2025-02-11, version 2.20.0* Really happy with the customer service easy and quick setup. ### 5/5 — Business phone *2025-02-03, version 2.20.0* Super easy and highly functional. ### 5/5 — Set Up and Service *2025-01-31, version 2.20.0* Nice and easy set up. Really supportive. To be honest a service above and beyond. App really easy to use and all tested while speaking with an advisor. Really happy! ### 5/5 — Great *2025-01-29, version 2.20.0* Very lovely service by Kuhle ### 5/5 — Mrs Sat *2025-01-22, version 2.20.0* Aqheel was very helpful it was quick and easy for me to do everything I will give 10 stars as I can do only 5 most helpful thx for it. ### 5/5 — Very easy to use *2025-01-16, version 2.20.0* Would recommend was easy to navigate and very helpful staff to talk through what needs to be done to get set up. ### 5/5 — Great Service *2025-01-16, version 2.20.0* I was looking for a VoIP service and I found bOnline to be very easy to set up and manage. Account was all up and set up complete within an hour. ### 5/5 — Great set up experience *2025-01-08, version 2.20.0* I just finished a set up call with Naseegha and found that she was very helpful in explaining all the steps. Also the using of application seems straight forward at the set up. I will have more comments as I use the services . ### 5/5 — Mrs *2024-12-03, version 2.20.0* Naseegha best customer service in high standard ### 5/5 — Easy to Use *2024-12-02, version 2.20.0* Was easy to navigate and setup this app. Love it, Nasee Gha was really helpful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*