# boohoo - Shopping & Clothing — user reviews > 412 indexed App Store user reviews of boohoo by Boohoo.com UK Limited, rated 4.70/5 from 62,900 ratings. - Source: https://appshunter.io/ios/app/boohoo-shopping-and-clothing/id1018236462/reviews - App overview in markdown: https://appshunter.io/ios/app/boohoo-shopping-and-clothing/id1018236462.md - Rating breakdown: 5★ 54,797 · 4★ 4,311 · 3★ 1,562 · 2★ 615 · 1★ 1,615 ## What do users think of boohoo? Overall sentiment: neutral **Pros** - 💕 Great selection of clothes - 💰 Reasonable prices - 🚚 Fast delivery - 👍 Easy returns process - 🤩 Stylish and trendy clothing **Cons** - 🤔 Inconsistent sizing - 🤨 Misleading product descriptions - 🤯 Poor customer service - 🤬 Delayed or lost orders - 😒 Buggy and crashing app **Commonly reported bugs** - Wishlist not working properly - Checkout issues and payment problems - Incorrect inventory and out-of-stock items - Address and delivery issues - Frequent app crashes and freezes **Most requested features** - Add customer reviews and photos - Improve size guide and fit information - Allow saving sizes and preferences - Provide better tracking and delivery updates - Fix app bugs and crashes ## Newest reviews (10 of 412) ### 4/5 — Boohoo experience *2026-08-03, version 80.13.1* Normally a little skeptical of ordering clothes online due to sizes and appearances but with boohoo what you see is what you get. Would 100% highly recommend ### 4/5 — Good Options *2026-07-25, version 80.12.1* Good prices, loads of choice, and my orders turn up on time. ### 5/5 — Love this app *2026-07-09, version 80.11.0* Regularly use boohoo find the app really easy to use, clothes are as cheap or expensive as you want to pay but doesn’t lack in quality of the item ### 5/5 — Good *2026-07-06, version 80.11.0* Good ### 4/5 — Love clothing *2026-07-06, version 80.11.0* This app has many differnet ranges of clothes & sizes and deliver anywhere, it’s really good & the app works smoothly, you have your basket, wishlists and anyone can shop on here as you just use the categories and can filter for what you would like ### 5/5 — Fun *2026-07-05, version 80.11.0* Enjoyable to shop here. Easy! ### 2/5 — Delivery *2026-06-21, version 80.10.0* Too many delivery choices and when you’re spending over £120 you should get free delivery ### 2/5 — No premier *2026-06-16, version 80.10.0* Paid for premier now don’t get next day ### 5/5 — Returns *2026-06-02, version 80.9.3* They are become too complicated because of the different sellers ### 1/5 — Misleading *2026-06-01, version 80.9.3* I have premium yet my clothes don’t arrive the next day. I have to pay an additional £2.99 to favour the odds of it being delivered the next day ## Most critical reviews (10 lowest-rated) ### 1/5 — awful *2026-08-27, version 80.16.0* false advertisement, ordered a dress and paid £5 for next day delivery and checked it all before i placed the order and as soon as i placed the order it came up as standard delivery. When i tried to refund it before it came/ cancel my order it wouldnt let me. So dissapointed ### 1/5 — Poor customer service *2026-08-27, version 80.16.0* You. Annoy contact this company for love nor money. They do not put anything right and have zero sales aftercare , you can only speak to bots via Facebook who do not help! No complaints procedure! ### 1/5 — ⭐️ Avoid — awful customer service *2026-08-21, version 80.15.1* I returned 5 items totalling £55 and requested a refund to my card. Boohoo refunded 2 of the items onto a gift card instead, and the remaining £35 has not been refunded at all. Customer service is only available via text. When I raised the missing refund, I was simply told I was wrong and that the matter was closed. ### 1/5 — Keeps lagging! *2026-08-11, version 80.14.1* Slowwwwww ### 1/5 — AI Customer Service *2026-07-28, version 80.13.0* Had to delete this app and decide to not shop here again. I’m a US customer. I purchased petite pants in what I assumed was US size 6. The app doesn’t specify US or UK in the sizing. I received a UK 6 which is a US 2. I wanted to do a return, but I wasn’t sure whether I was going to get a UK or a US 6. So I asked customer service to help me or possibly check on the issue. NOTHING BUT AI replying with IRRELEVANT CANNED REPLIES via text and via email. These CEOs don’t give a F about the customers who LINE THEIR POCKETS. I was so excited to discover a brand with extensive petite section, already had my shopping cart full for next purchase and planned to be a repeat customer. I feel so disrespected, and also that it’s just too risky to shop here again. I deleted the app and wont spend another dime at Boohoo. BE WARNED. ### 1/5 — Terrible *2026-07-25, version 80.12.1* Disgraceful company. Almost impossible to return items and then give dispute over receipt of a gift voucher rather than refund. Had to use the gift voucher to close any connection with this company, I will never use again. Check the Facebook reviews before using! ### 1/5 — Would not allow locker delivery *2026-07-25, version 80.12.1* Very inconvenient wouldn’t allow me to complete order to anywhere other than home. I work full time so not convenient for home ! ### 1/5 — Awful *2026-07-11, version 80.11.0* Delivery has always been good, arrived on time but the app itself isn’t great and the fact there is no customer service. I had many issues with boohoo over returns, I’ve never once received my money from them. I had many emails of them just repeating themselves apologising and telling me it would be sorted. It never was. really puts you off boohoo and I’ve used this brand for years. ### 1/5 — Worst customer support *2026-07-09, version 80.11.0* No customer support at all. It’s much worse than trying to cancel your Virgin Media! Once you placed an order there is nothing they can do, apparently. If you read all their policies. It’s plain to see there is nothing you can do about anything. Don’t bother with this company. ### 1/5 — Refund issue *2026-06-06, version 80.9.4* I returned a large order at the value of over £100 to not receive my refund, after months of back and forth with boohoo customer services I was told that I could only be sent a gift voucher as the time had passed on so long from the communication and they tried saying I had opted for shift certificate which I would never do as I needed the money, this being explained I was still only able to have a gift certificate, this was apparently sent to me which I never received I then had to provide an alternate email address on numerous occasions before they finally sent them to that email, not explaining no other details I have now just gone to use the gift vouchers for a holiday shop and have now been told that these vouchers have expired I am now £100 plus down and really upset at the very poor customer service ## Most praised reviews (10 highest-rated) ### 5/5 — Miss *2026-08-09, version 80.14.1* Wow ### 5/5 — good app *2026-08-07, version 80.14.1* good shopping app ### 5/5 — Karen *2026-08-03, version 80.13.0* I hope the items come as good as they look in the picture ### 5/5 — Very classy dresses *2026-07-28, version 80.13.0* Very comfortable and good quality dresses. Looks so good on my daughter and myself. ### 5/5 — Mrs *2026-07-23, version 80.12.1* Love shopping on this app ### 5/5 — Love Boohoo *2026-07-21, version 80.12.1* Being a plus size, the clothes are a good fit and make me feel comfortable. Service has always been great and they will sort out any issues. ### 5/5 — Love your site! *2026-07-20, version 80.12.1* Brilliant choice of clothing, especially Coast and the discount offerings! So happy I bought the premier delivery as feel I will order more from you ### 5/5 — Obsessed *2026-07-18, version 80.12.1* Obsessed with this app! Great choices, prices and delivery. App very easy to use. Always a cheeky wee discount here and there! Love it. ### 5/5 — My experience *2026-07-15, version 80.12.0* Normally always very skeptical of ordering clothes online due to sizes and appearances but this platform is what you see is what you get, great for convenience and delivering times. Wouldn’t use any other site more than this, highly recommend ### 5/5 — Review *2026-07-14, version 80.12.0* Love shopping at boohoo and have done for many years. App is brilliant and easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*