# BOOKABUILDER — user reviews

> 93 indexed App Store user reviews of BOOKABUILDER by Palace Media Ltd, rated 5.00/5 from 20 ratings.

- Source: https://appshunter.io/ios/app/bookabuilder/id1092089910/reviews
- App overview in markdown: https://appshunter.io/ios/app/bookabuilder/id1092089910.md
- Rating breakdown: 5★ 20 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0

## What do users think of BOOKABUILDER?

Overall sentiment: negative

**Pros**

- 👍 Steady supply of leads (HTR Construction)
- 👍 Found a job quickly (Always_expected 55, Spring.Caradoc, Phoenix Hugen, 102.TH, blue110011, Fergal's 89, Yuncharoen AA, Cado N. Brishen, shironlove38, QuicklyForget 801, Sherwin - Blue, Dontcare0027, Phelim 360, John David 8, JulieBazar, Deduocbat, Liamm0, XBemBemX, canhhoanga50, Flora Cavina, Fivos Spyrides ᴬᴱᴸ, Petra Liberty, Saobaygio4, Gabriel__Horton, quadangcay, giodongsang61, ngaynaohoa, huongdang0313, Kfjdksksjjsjs, Matteo Gori, Emanuele Furnari, longanhbongnho, ngamhoaroi4, Aslam Doggar, lamduocdieudo, Sajjad gujjar, emdamangden, khongcanlido572, Curtis_Good, <3 Tommy <3, Anhchua Tungnoi, LucianoOngenda, Phil Joness, namcntt, MonsterOnEarthUK, teamo1402, An_Junny, ryuhuyn, solimature, emlacuopdayuk, emlacuopdayuk1, tiqlmmo789, Wilsondhms)

**Cons**

- 😞 Waste of money (hukunaaaaaa, Crispycrew, Markf92, _.0m1r, Jeetpal5338, Cz3.01, leemac68, George Ross 74, 13ennoB, Ralph233, Roshoward, leoapa, Tick133, Don’t work whit them, Balli kaur, Zofda, Sp136, Contractor !…, John7t, GB PLASTERING, Khalid12345678, Kneatknight, jasonwong422, Mrs majick, kent plasterer)
- 😞 Misleading promises (hukunaaaaaa, jaycole3333333333, Markf92, George Ross 74, 13ennoB, Ralph233, Sp136, John7t, Khalid12345678)
- 😞 Poor quality leads (BulaBasmach, George Ross 74, 13ennoB)
- 😞 Customers don't respond (BulaBasmach)
- 😞 Jobs sent to too many traders (BulaBasmach)
- 😞 No job leads (Markf92, Cz3.01, Tick133, Don’t work whit them, Zofda, Mrs majick, kent plasterer)
- 😞 No customer service/unresponsive (jaycole3333333333, Markf92, Tick133, Don’t work whit them, Balli kaur, Zofda, GB PLASTERING, Khalid12345678, 1967!!, kent plasterer)
- 😞 Scam (Markf92, Jeetpal5338, Cz3.01, leemac68, Zofda, John7t, Khalid12345678)
- 😞 High fees/upfront payment (hukunaaaaaa, M1K4EEL, leoapa, Don’t work whit them, Cz3.01)
- 😞 Jobs not relevant to profession (George Ross 74, 13ennoB)
- 😞 Difficult to cancel contract (Zofda)
- 😞 App not working properly/bugs (1967!!, Balli kaur, ak electrics, pepino17, TheLinbaba, T0mKa1v, GeoEngTechEL, Mihai 007)
- 😞 Leads gone quickly (Contractor !…, leemac68)
- 😞 App crashes (ak electrics, Mihai 007)
- 😞 Unable to sign up/use app (Screamandrun1, T0mKa1v)
- 😞 Limited service area/upselling (leoapa, Cz3.01, Don’t work whit them)
- 😞 Paid advertising not delivered (jaycole3333333333)
- 😞 Misleading sales tactics (jaycole3333333333)

**Commonly reported bugs**

- App is 'stuck' and won't progress during sign-up
- App is not working, customer service is rubbish
- App not fully working
- App crashes and doesn't load jobs properly
- Leads do not sync between web and app
- Messages notifications on web app don't work
- Cannot view messages from web on mobile
- Invalid email or password for app login
- New bug fix has messed up everything
- App is temperamental and never loads up jobs properly

**Most requested features**

- Improve app stability and fix bugs
- Enhance search engine functionality
- Offer monthly/cancel anytime contracts
- Improve customer service responsiveness
- Provide evidence of paid advertising

## Newest reviews (18 of 93)

### 1/5 — Scammers

*2025-04-20*

I lost £800 to this lot. If you’re a tradesman, leave this well alone. Check trustpilot and you’ll see the trade reviews. I received one or two jobs in the month I had with them which had already gone when I tried to contact, could not get back into the app when I updated my phone. They wanted me to pay again. In summary, £800 for a month with two dead end jobs. Absolute scammers

### 2/5 — Try MyJobQuote instead

*2025-04-13*

This app isn’t the one you’re looking for. Before you get any jobs, you have to pay for a yearly membership(£400-£600). They don’t offer a monthly/cancel anytime contract.

They’ve also left a review here in this review section themselves(rather that actually replying to a review), saying that they have good reviews that they can show you. I’ve checked their trustpilot and it seems that their only good reviews are from customers rather than tradesmen. So, if you’re looking for a good trades app, don’t choose this(I’ve heard that checkatrade is just as bad now too). Try and give MyJobQuote a try though, I’ve found that decent for the time being.

### 1/5 — Very bad

*2025-03-19, version 5.6.1*

This company is not serious. They promise to help you until you pay them. Then they don't answer the phone and don't help you at all. I paid £1000 for nothing. In 6 weeks they only put stupid jobs on my platform that have nothing to do with my activity. When you hear about Book a Builder run away as fast as you can.

### 1/5 — Benn

*2024-09-25*

As a contractor this is the worst service I have used in all my years. 

Paid an initial upfront fee of roughly £250+vat to get 2 leads a month for 12 months, The next day I received a call from book a builder and was talked into paying an extra £300+ for unlimited job leads for 12 months.

In the last 6 months (baring in mind I own a hard landscape company) I have received 1 loft conversion lead and 2 kitchen fitting leads. 

After many phone calls and emails trying to sort the issue it’s now a case of only my assigned agent can talk to me but now always seems to be on another line when I call but he must have lost my number as I never get a call back. 

I might as well of thrown £500+ cash on the van window on the motorway, al least that way an animal might have used the d£20 notes to build their home which would have been more useful.

### 1/5 — STOLEN £1000s

*2024-09-21, version 5.5.8*

Never said what they promised. Lies, lies and one more time lies!!!!

### 1/5 — Don’t waste your money

*2024-08-06, version 5.5.8*

Waste of time

### 1/5 — Unable to sign up

*2024-06-24, version 5.5.8*

Tried to creat an account however app is “stuck” and won’t allow to progress further when choosing 1 of the 5 options available

### 1/5 — Awful

*2024-06-23, version 5.5.8*

App just gone off the radar and doesn’t work, their customer service is rubbish, don’t want to help, and so hard to contact them.
How can you have so many 1 star and 5 star reviews if they not doing their own, nothing in between so take heed from us 1 star reviewers, avoid !!

### 1/5 — Don’t subscribe!!!!

*2024-05-21, version 5.5.7*

If you pay on front for subscription you will have just 10 miles area 
Next day they will try to charge another 800£ to extend area 
Don’t be stupid like me to trust them

### 1/5 — Scammers

*2024-05-20, version 5.5.7*

They take the money, promise all you want to hear and later they don’t even answer the phone. ZERO !!!! Leads ZERO !!!! Service, better partying with that money. At least like this I get something in return.

### 1/5 — Not happy at all

*2024-04-01, version 5.5.0*

Hi , don’t subscribe whit them, I have paid almost 600£ and I didn’t get any job s from them !! They keep asking for £400 extra to extend my area and this is crazy!! Don’t work whit them !!! They just take your money

### 1/5 — Rubbish app

*2024-03-05, version 5.2.0*

Totally time wasting and rubbish app. I buy premium membership and app not fully working . I Call lots of time but no one sort out my issue and we not get any job from book a builder . Don’t waste your money and time with them

### 1/5 — A complete scam company

*2024-02-21, version 5.2.0*

Paid a lot of money no jobs . Inside people posting the fake jobs to get wash trading . Difficult to cancel the contract. No customer service. But very active collecting money .100% useless

### 1/5 — Awful app and to be honest I feel lied to

*2024-01-31*

They say “guaranteed work for life” and promise that you will save on having to list with Checkatrade. The jobs are old, they don’t week them off after a sensible amount of time. 
They are also miles away when I don’t travel more than 2 miles as a rule. 
The app is rubbish and people definitely won’t renew and eventually it’s reputation will proceed it, either they are cashing in or they plan on it taking off. However at the moment it’s useless

### 1/5 — Contractor

*2023-12-28, version 5.0.0*

Complete scam , leads comes and goes before you even look at them. The second the job is posted is already gone! Avoid that.

### 1/5 — Dirty scammers

*2023-12-06, version 5.0.0*

They will rob you hundreds and hundreds and make endless amounts of fake promises , don’t even bother with these people

### 1/5 — Rubbish for trades

*2023-11-30, version 5.0.0*

Please any trades looking to use this company Don’t. Complete waste of money, no customer service. They only want your money then they don’t communicate with you. The app is also rubbish can’t upload photos or company bio. ABSOLUTE RUBBISH

### 1/5 — Worse lead app for any trader person

*2023-07-16*

Avoid this app at all cost because nothing they say is true, and they are only after your money. App doesn’t even work properly as it should. Can’t upload any photos. Most importantly when they say you are guaranteed to get jobs and work it’s 100% LIE. 
The rating on here must be 1 star even that is a lot for it, I guarantee you the rating and review is from their own workers. Don’t doubt that. 
Avoid this company because they are very good at convincing you at the start to pay and download the app, after you paid, you won’t get any jobs and they won’t even answer your phone when you try to complain about something. BIGGEST SCAM BOOK BOOK A BUILDER

## Most critical reviews (10 lowest-rated)

### 1/5 — This company is a scammer

*2026-05-22*

I was sold big promise from the manager called Mayson simons he given me a discounted price and he told me it’s a money back guarantee if it didn’t work for me. Mayson would not leave me alone until I joined. I got no leads coming through as Mayson said he never answered the phone this man Mayson simons is a scammer please be aware they will not give you any money back. They need closing down.
I don’t know how they sleep at night scamming people. Be careful people

### 1/5 — Horrible experience

*2026-05-01*

We bought a discounted package at £400 with the guarantee of customers or money back if nothing happened in the first few months. 
I managed to get half my money back because the sales person didn’t explain to me that it was a one year money back guarantee! I had to agree to not taking it further to get that. 
Not one job lead was ever in my service area. The staff were hard to get hold of to resolve anything. They even closed a case I had opened saying it was satisfied and they had spoken to me, which they had not spoke to me at all. 
Constant chasing for answers! 
Can’t believe I wasted so much money on a great sales pitch! Don’t waste your time. Absolutely useless!!

### 1/5 — Don’t waste the money

*2026-02-10*

This app is waste of money, they ask payment upfront and make big. Promises about sending reagular leads even saying to can get ten job leads a week that simply did not happen 
I have been signed up for six months and received only one job , one job in six month is nowhere near what they advertise 

I feel mislead by their claims, if you are tradesperson looking for real work , think twice before paying , based on my experience it is not worth it

### 1/5 — MyJobQuote is better (don’t use this app)

*2026-01-17*

Poor platform for traders – MyJobQuote is better

I used Book a Builder as a tradesperson and was very disappointed. Most leads were low quality, customers often didn’t respond, and jobs were sent to too many traders at once. This wastes time and money.

After switching to MyJobQuote, I get more relevant leads and deal with customers who are actually ready to hire. Much better experience for traders overall.

### 1/5 — Not Worth even looking at

*2025-11-09, version 5.6.1*

The biggest regret signing up to this 
May as well have thrown money away

### 1/5 — Avoid , especially Steven mason

*2025-10-18*

We originally signed up for a standard account with Book a Builder in 2023. At first, everything seemed fine. Shortly after, we received a call from a man named Steve Mason, who strongly encouraged us to upgrade to a Pro account, promising that it would bring in larger-scale projects — the kind we were actively carrying out at the time.

After upgrading, we only received one decent-sized project. The rest were small repair or handyman-type jobs (fixing kitchen units, taps, etc.), which didn’t match the description or promises made when we upgraded.

Midway through the year, Steve contacted us again, offering a special advertising opportunity at a reduced cost, claiming that a previous contractor had dropped out and that we’d be the only company in our area featured. We eventually agreed and paid an additional £400 on top of our original £1,200 subscription.

A week later, a friend of mine received the exact same sales pitch from Steve — word for word — so it was clearly not an exclusive deal. We also never saw any evidence that the paid advertising was ever carried out.

When our second-year renewal came up, we asked Steve to cancel the advertising and not renew, but despite that, we were charged for another full year. Over the next 12 months, we received just two leads in total. We sent multiple emails and made several calls to follow up, including to request our VAT invoice for our return, but we never received a reply.

Overall, our experience has been very disappointing — poor communication, misleading sales tactics, and no evidence of the services promised. We would not recommend Book a Builder based on our experience.

### 1/5 — Don’t use

*2025-10-01, version 5.6.1*

Don’t use this app, it’s a waste of money, paid over £400 for guaranteed leads, and I’ve had none apart for leads that aren’t for my profession, I’ve tried for two weeks to get my money back but I get no contact, I’ve rang, emailed and I get nothing back, if you are in the building trade looking for leads, don’t not use this app it’s a scam

### 1/5 — Very bad

*2025-08-27, version 5.6.1*

This app is a total waste of time don’t even bother downloading it or even something!!!!

### 1/5 — Scammers

*2025-05-04, version 5.6.1*

They are scammers, charge you a lot of money and in the name of job you got peanuts, good job will gone in a second like all traders just sit on the phone 👎

### 1/5 — Scam

*2025-05-01, version 5.6.1*

No leads 600 paid and they want me to pay 1800 to expand on my radius what a joke

## Most praised reviews (10 highest-rated)

### 5/5 — Great for my business

*2026-01-27*

Been using this app for a few months now and have had a steady supply of leads. Won an 8 week commercial job which has kept me happy and more than covered the platform fee. Will be renewing.

### 5/5 — All good

*2026-01-14, version 5.6.1*

All good

### 5/5 — "Nice work!  "

*2017-03-27*

I didn't get any issues or problems after several used! Love the way and the profesional worked of this app, you will get the job after posted your detailed information!

### 5/5 — You should have this app

*2017-03-27*

I have the greatest the experience used this app, finding the job online was very easy and this is the fastest solution for all who are searching for job!

### 5/5 — Good service

*2017-03-27*

I'm a student and I looking for some part-time jobs, and this app is an exactly the thing that I needed! Variety jobs with perfect salary won't let you deny it!

### 5/5 — Finally I got a job

*2017-03-27*

Give your clearly and detail information, tap on the job you like. Your contact will be share to a hundred employer in your city. So, you will get the job soon!

### 5/5 — "Great service  "

*2017-03-27*

This app will be the life savior for people who are jobless like I used to! Give your full information to this app, and employer will contact you soon!

### 5/5 — Helpful

*2017-03-27*

This app so cool. I just need to post my information to this app, and I can job right away after 1 week. So, go 'n get this app if you're looking for jobs

### 5/5 — Useful app

*2017-03-27*

I think this app is helpful for somebody who is finding local job! Just download this app and you will know the goods of this app!

### 5/5 — I'm looking for this app so long

*2017-03-27*

I just graduated the colleague, but still don't have a job. But after my friend reffer this app for me, I got my job with perfect salary and good environment working!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*