# BookingCenter > Hotel guest and staff request tracking and incident management system. (iPhone/iPad app by BookingCenter.com LLC.) - Source: https://appshunter.io/ios/app/bookingcenter/id1209133365 (this page in markdown: same URL + `.md`) - Developer: [BookingCenter.com LLC](https://appshunter.io/developer/1209133364) - Category: Productivity, Travel - Price: Free - Rating: 5.00/5 from 1 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 7 MB - Languages: English - Released: 2017-08-31 - Data updated: 2026-06-24 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bookingcenter/id1209133365/reviews.md ## What is BookingCenter? A powerful concierge tool for a hotelier's Guests integrated with a Request and Incident Tracking system for a hotel's Staff. BookingCenter can be used as a stand-alone system or integrated into MyPMS. Perfect for hotel staff to track and review guest & staff requests and maintenance logs. Whether these requests come during the booking process, pre-arrival, or while on-site. Whether ordering room service, housekeeping, or asking to book a massage, this mobile concierge means guests can communicate with you, explore your venue and your local area on any desktop or mobile device. No need to download anything. With a live dashboard and push notifications, Requests are tracked and detailed by your staff, meaning requests don't get 'lost'. Each User can be setup with 'notification' rules so that a manager, for example, can be notified if a Housekeeping requests hasn't been fulfilled in 45 minutes. Hotel Incident Reports area created automatically, with graphs showing relevant details. The system provides clear opportunities for training to improve guest services. ## Key features - Guest and staff request tracking - Incident reporting and analysis - Live dashboard with push notifications - Automated incident report generation - Guest communication for services - Integration with MyPMS ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/bookingcenter/id1209133365/reviews.md ### 5/5 — Love the Housekeeping and Maintenance features! *2025-02-27* We have deployed this for our hotel customers to track their staff requirements for both housekeeping and maintenance. It’s been awesome. The way it updates the front desk system is seamless, and allows us to incentivize hotel staff for better performance and completing tasks on time. ### 5/5 — Self check-in system is smooth! *2020-03-05, version 1.2.3* The MyGuest system backs up the BookingCenter Self Check-in process in a cool way. I can watch the day as Guests get their emails and texts, sign their contracts, and check in. But what’s great is that when something breaks, the app notifies who is responsible and we can fix it proactively. We’ve saved some guests having a fit by correcting their issues before they even knew about it. Well done, BookingCenter! ## Frequently asked questions about BookingCenter ### What is BookingCenter used for? BookingCenter is a powerful concierge tool for hoteliers, designed to track and manage guest and staff requests, as well as hotel incidents. It helps streamline communication and ensures requests are fulfilled efficiently. ### Can BookingCenter be used as a standalone system? Yes, BookingCenter can be used as a stand-alone system. It also offers integration capabilities with MyPMS for enhanced functionality. ### How does BookingCenter handle requests? BookingCenter uses a live dashboard and push notifications to track requests, ensuring they are not missed. Staff can be set up with notification rules to monitor fulfillment times, like notifying a manager if a housekeeping request is overdue. ### Does BookingCenter offer guest communication features? Yes, guests can use BookingCenter to communicate with hotel staff for various services, such as ordering room service or booking a massage. It also allows guests to explore the venue and local area. ### What kind of reports does BookingCenter generate? BookingCenter automatically creates Hotel Incident Reports. These reports include graphs that visually represent relevant details, providing insights into operational performance. ### What devices is BookingCenter available on? BookingCenter is available on iPhone, iPad, and iPod devices, making it accessible for staff and guests across multiple platforms. ### How often is BookingCenter updated? The latest version of BookingCenter is 1.2.7, which was last updated on April 22, 2026. This indicates a commitment to ongoing development and improvements. ### Does BookingCenter have ads? No, BookingCenter does not contain advertisements, providing an uninterrupted user experience for both staff and guests. ## Version history (last 5 releases) ### 1.2.7 — 2026-04-22 * Added biometric log in with Face ID or Touch ID — enable it on your first login with "Remember Me" checked. * Added "Logged Out" confirmation screen now appears after logout to resolve log out loops * Fixed an issue where returning to the app after it sat idle in the background could get stuck in a login loop. * Improved stability and reliability during extended use * Additional Performance Enhancements: Optimized the app for smoother and faster performance. ### 1.2.6 — 2025-03-01 * Fixed Header Issue: Resolved the problem where the header moved down while scrolling on the Dashboard Screen. * Crash Fix: Addressed the app crash issue that occurred when users received a notification and clicked on the "View" option. * Updated Dependencies: Upgraded necessary files and libraries to meet the latest requirements. * Performance Enhancements: Optimized the app for smoother and faster performance. * Fixed "Remember Me" Functionality: Resolved issues with the toggle On/Off feature, ensuring it works correctly. ### 1.2.5 — 2021-06-14 App is updated to support latest OS version. This also explicitly allows a User who has MyGuest access to 'remember' their saved credentials to avoid having to type them in each time. We also fixed some bugs in managing form responses. ### 1.2.3 — 2019-02-05 - Bug fixing, to improve stability - Using drop downs on forms has been improved and sped up. - The ability to search for Requests between date ranges, and by specific Users, has been enhanced with a new area called “Reports”. - The ability to search for Requests, in all status’ and categories, has been added with links to all Requests for past Guest review and analysis. ### 1.2.1 — 2018-03-21 - Fixed multi-property notifications ## Apps similar to BookingCenter | App | Rating | Price | Category | | --- | --- | --- | --- | | [JetOS Messenger](https://appshunter.io/ios/app/jetos-messenger/id1458446400) | 5.0 (1) | Free | Productivity | | [Autoterm Control](https://appshunter.io/ios/app/autoterm-control/id1118385980) | 5.0 (2) | Free | Productivity | | [SMOC Operator](https://appshunter.io/ios/app/smoc-operator/id1496796040) | — | Free | Productivity | | [MoveUP - Rides and Deliveries](https://appshunter.io/ios/app/moveup-rides-and-deliveries/id1503577280) | 4.9 (11) | Free | Productivity | | [Car Rental Checklist](https://appshunter.io/ios/app/car-rental-checklist/id1020958420) | — | Free | Productivity | | [Whendy Fast Time Planner](https://appshunter.io/ios/app/whendy-fast-time-planner/id1455777940) | 4.8 (11) | Free | Productivity | ## Related topics [bookingo](https://appshunter.io/ios/topics/bookingo) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*