# Booking.com缤客-全球旅游优惠和民宿酒店预订App — user reviews > 46 indexed App Store user reviews of Booking.com缤客 by 博房网客服中心(上海)有限公司, rated 4.92/5 from 33,185 ratings. - Source: https://appshunter.io/ios/app/bookingcom-app/id6476483543/reviews - App overview in markdown: https://appshunter.io/ios/app/bookingcom-app/id6476483543.md ## Is Booking.com缤客 safe? Booking.com缤客-全球旅游优惠和民宿酒店预订App appears safe based on user ratings. The AppsHunter Safety Score for Booking.com缤客 is 98 out of 100. This assessment is based on 33,185 user ratings, with an App Store average of 4.9 out of 5. ## Is Booking.com缤客 legit? Booking.com缤客-全球旅游优惠和民宿酒店预订App appears to be a legitimate app. The AppsHunter Legitimacy Score for Booking.com缤客 is 88 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (15 of 46) ### 3/5 — 希望改进员工培训 *2026-07-11* 缤客具有优质的服务，但中国国内新员工培训给顾客带来困扰，中文客服电话等候时间也过长，希望改进 **Developer response:** 感谢您的反馈。我们会将您的建议反馈给相关团队，努力改进员工培训和提高中文客服电话等候时间。感谢您选择我们的服务！ ### 5/5 — 特别不错的别墅 *2025-03-10* 性价比很高 老板人很好 房子又大又舒服一整栋都是你的小别墅里应有尽有冰箱洗衣机厨房都有 厨房餐具锅具一应俱全很推荐 **Developer response:** Hi, and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "Bookings" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info. ### 5/5 — 交通方便 *2025-02-11* 房间非常干净，交通也不错，离地铁站约6-7分钟路程，房子里设施都很齐全，包括厨房用具。后来从德国回奥地利的时候遗憾没有再次预定到。 **Developer response:** Hi, and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "Bookings" as this will be very helpful for fellow travelers, showing your point of view and giving useful additional info. ### 5/5 — 非常值得推荐 *2025-02-08* 位置很好找、离景区步行几分钟、周围换钱吃饭都挺方便、一般酒店早餐是9点、 但是这个酒店可以提前安排根据你希望的时间安排的方便旅行 **Developer response:** Hi, and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "Bookings" as this will be very helpful for fellow travelers, showing your point of view and giving useful additional info. ### 5/5 — 在雅典最满意的一次住宿 *2024-10-02* 房东非常友善，诚信靠谱。厨房的条件非常好，房屋非常干净。交通非常便利，距离地铁也非常近，楼下有超市可以购物，可以做饭。我们住了一个晚上之后觉得非常好，又继续住了一个晚上。楼下还有农贸市场，每周三一次，恰好赶上了，集市上的东西非常新鲜便宜。这是我们在雅典遇到的性价比最高的民宿。 下次来雅典还会预定。 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travelers, showing your point of view and giving useful additional info. ### 5/5 — 此生必住民宿💯 *2024-09-08* 宾至如归‼️ 漂亮的绿植🍃，可爱的小猫小鱼🐱，干净整洁的屋子🏠，贴心的主人👨🏻 ❤️❤️真的特别感谢Ton&Pop，他们真的太好太暖心，入住期间的各种细节完全能照顾到，门口等你回家，帮你切水果，准备头痛药，载你去711，为你写好逛集市攻略，帮你晒衣服整理衣物，哪怕英文不好他们也会很有耐心得跟你沟通……太多太多了‼️‼️‼️好爱这两位大叔‼️ 我们一行四个人一共订了三晚，小伙伴们都特别想在清迈的另外两个晚上也能住在这里，可惜订满了，无法续住😭，以后有机会一定会来常住的🥹🥹 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travelers, showing your point of view and giving useful additional info. ### 5/5 — 下次还会再来 *2024-07-27* 老板都很热情，客房服务员到房间处理问题都十分及时，卫生做的也很干净，酒店环境不错，客房用品齐全，毛巾被子也都很干净，住着很安心，门口门禁，房间门禁非常有安全感，两位老板特别贴心，还帮忙提行李上楼，告知周边美食，交通，100分，棒棒哒 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travelers, showing your point of view and giving useful additional info. ### 5/5 — 美好回忆 *2024-07-15* 非常可爱的住所，位置离市区大概十分钟车程，门口就是公交车站，非常方便。房东夫妇很热情，每天早上为我们做美味的苏格兰早餐，还和我们聊天，为我们打包她手工做的斯康和煎饼，非常美味。离海边走路十分钟，那边有很多餐厅，我们吃完晚餐雨过天晴，看到了彩虹，让人留下了美好回忆。 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travelers, showing your point of view and giving useful additional info. ### 5/5 — 令人向往的地方 *2024-07-06* 很好的房东，给了我们一些建议非常有用。最重要的是他的私人属地非常漂亮，我们在院子里吃早餐🥣^_^ **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travelers, showing your point of view and giving useful additional info. ### 5/5 — 很满意 *2024-06-17* 很热情很干净屋里厨具都有可以看到海满意👍 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info. ### 5/5 — 很好的住所和很好的管理者。 *2024-06-16* 管理者特别贴心和快速负责的回复所有问题。房子有很好的露台，设施齐备，是我旅途满意的开始，很感谢。 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info. ### 5/5 — 强烈推荐 *2024-06-16* 老板英语非常棒，没有日式英语口音，如果日语不好，英语沟通无障碍。地理位置在京都老城区，完全享受京都的感觉，距离电车站也很近，步行到京都站半小时内，电车20分钟内。去金阁寺，平等寺，京都博物馆都很方便。距离四条车站3分钟步行路程。强烈推荐 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info. ### 5/5 — 非常好 *2024-06-12* 非常舒适的住宿 ！隔音非常好，早餐也很丰富 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info. ### 5/5 — Good *2024-06-02* Very good Ahmed give us nice breakfast and plaice is amazing I hope to cam again **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info. ### 5/5 — 地理位置优越 工作人员友善 非常好的入住体验 *2024-05-30* 闹中取静 适合睡眠 **Developer response:** Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "trips" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info. ## Most critical reviews (10 lowest-rated) ### 1/5 — 都不让免费退订 *2026-10-10* 平台和商家站一边，下单都没满24小时取消都不退钱，我们因行程原因不去住，酒店又可以挣一分钱，平台也挣一分钱，很不合理， ### 1/5 — 体验很差 *2026-07-26* 中国游客不推荐用，这个平台信息经常加载不出来，非常误事，每次都要卸载重新装。客服及酒店人员回消息都很慢，难以沟通，我们还是用中国平台安心些 **Developer response:** Hello, we are sorry to hear that your experience was not satisfactory. We are always here to help and our Customer Service team is available 24/7. Please get in touch with us and we will be happy to assist you, and to look into this for you. ### 1/5 — 越更新越垃圾 *2026-07-23* 不同人数同个房型不能多选，只能选其中一个，并且时不时系统错误无法搜索，更改网络vpn才好了，好一会又坏了，选两个房间的时候金额只能在最下面加起来，不能再房源显示那就计算好 **Developer response:** Hello, we are sorry to hear that your experience was not satisfactory. We are always here to help and our Customer Service team is available 24/7. Please get in touch with us and we will be happy to assist you, and to look into this for you. ### 1/5 — 信用卡被盗刷 *2026-07-23* 在这里定酒店填写信用卡信息后收到信息被盗刷了！信息安全措施太差了，怎么保护的客户信息？以后谁还能信任你们的平台！ **Developer response:** Hello, we are sorry to hear that your experience was not satisfactory. We are always here to help and our Customer Service team is available 24/7. Please get in touch with us and we will be happy to assist you, and to look into this for you. ### 1/5 — 缤客免费取消不退款 *2024-06-03* 缤客预定酒店免费取消，很多天不给退款，大家请注意。 **Developer response:** Hi, we are here to help and our Customer Service is available 24/7. Please share with us more details and we will be happy to assist you. You can find our contact details by clicking on ‘Customer Service help’ option in the menu of our app, the Team will be glad to look into this for you. ### 1/5 — 垃圾软件 *2024-05-26* 垃圾软件，在线客服联系不上，只能国际电话 **Developer response:** We are sorry to hear that. Could you please give us more details? Please let us know what did you not like about our app. We are always ready to listen to customers and improve our products. ### 1/5 — 邮箱无法登陆 *2024-05-14* 使用邮箱直接无法登陆 **Developer response:** Hello, thank you for your feedback. We are always striving to improve our product and feedback like yours are valuable indeed to work on new useful features and improve the existing ones. Please send it in detail via our app menu : "Help and Support" > "Give app feedback" and our team will be happy to work on it. ### 1/5 — 如题:第一次使用该软件，绑定银行卡直接扣费。 *2024-05-12* 第一次使用这个尊贵的软件，绑定银行卡后直接冻结我卡内相应金额，1500左右的订单。冻结我1800多元。 然后联系客服退订单告知要收取1000元左右的手续费。而且这是距离我入驻酒店还有10多天的时间。后面咨询为什么会多扣费。客服让我打电话去银行打流水才能解决我的问题。顶级软件。 **Developer response:** Hello, thank you for your feedback. We are always striving to improve our product and feedback like yours are valuable indeed to work on new useful features and improve the existing ones. Please send it in detail via our app menu : "Help and Support" > "Give app feedback" and our team will be happy to work on it. ### 1/5 — 为什么新的版本看不到及时的酒店订单更新 *2024-05-05* 为什么新的版本看不到及时的酒店订单更新 并且反应非常的慢！ **Developer response:** Hello, thank you for your feedback. We are always striving to improve our product and feedback like yours are valuable indeed to work on new useful features and improve the existing ones. Please send it in detail via our app menu : "Help and Support" > "Give app feedback" and our team will be happy to work on it. ### 1/5 — 服务零分 *2024-04-27* 不需要预付的booking预先收费，却不提供发票，说问酒店索要发票，客服人员推三阻四，每天换人，长达两周告诉我联系不上酒店，真是可笑。 **Developer response:** We're so sorry to hear that. Can you give us more details? You can always contact our 24/7 Customer Service by clicking on the ‘Customer Service help’ option in the menu of our app, we will be happy to look into this for you. ## Most praised reviews (10 highest-rated) ### 5/5 — 入住很满 *2026-09-06* 酒店距离海滩不远，夜间周边安静，房间品质不错，旁边还有超市，出行便利，入住体验十分满意。 **Developer response:** Thank you for your words and review. Our mission is to make it easier for everyone to experience the world, and your message tells us we’re on the right path. ### 5/5 — 很垃圾收不到钱 *2026-08-28* 难用的很，我北京的酒店，有美国人预定了，没付钱，然后骗前台线上付钱了，结果退房了，发现根本没有线上预付功能，太恶心了 **Developer response:** Hello, could you please give us more details? Reach out to our customer service for further assistance. We will be available 24/7 and at your complete disposal for everything you need. ### 5/5 — 很好 *2026-08-01* 很多性价比高的酒店可以选择 **Developer response:** Thank you for your words and review, we're thrilled to hear that you find our services hassle-free and easy to use! Our mission is to make it easier for everyone to experience the world, and your message tells us we’re on the right path. ### 5/5 — 无法登陆 网络异常 *2026-07-26* 这几天根本无法使用，没有人管吗？也没有客服 **Developer response:** Hello, we are sorry to hear that your experience was not satisfactory. We are always here to help and our Customer Service team is available 24/7. Please get in touch with us and we will be happy to assist you, and to look into this for you. ### 5/5 — 点赞平台 *2026-07-18* 各种档次住宿信息多样齐全，订住方便，价格实惠，非常好👍 **Developer response:** Thank you for your words and review, we're thrilled to hear that you find our services hassle-free and easy to use! Our mission is to make it easier for everyone to experience the world, and your message tells us we’re on the right path. ### 5/5 — 自从疫情之后，booking在中国的电话联系非常困难！ *2026-07-02* 如果没有订单号根本就联系不上客服，联系电话也不知道是哪个号码？ **Developer response:** Hello, we are sorry to hear that your experience was not satisfactory. We are always here to help and our Customer Service team is available 24/7. Please get in touch with us on this number 1 (888) 850-3958 and we will be happy to assist you, and to look into this for you. ### 5/5 — 刚刚使用还是不错的 *2026-07-01* 如果有我要续房此项会更方便 **Developer response:** Thank you for your words and review, we're thrilled to hear that you find our services hassle-free and easy to use! Our mission is to make it easier for everyone to experience the world, and your message tells us we’re on the right path. ### 5/5 — 摩洛哥梅克内斯住宿推荐 *2025-12-02* 我们在此停留了四天，受到热情的接待，环境好，交通便利，是体验摩洛哥传统庭院的好地方。早餐丰富，性价比高。26欧一晚，含城市税 **Developer response:** Thank you for your words and review. Our mission is to make it easier for everyone to experience the world, and your message tells us we’re on the right path. ### 5/5 — 相当不错 *2025-09-11* 出国游玩用这个软件下了个酒店酒店从飞机场来接我们路上有介绍哪有美食在当地，酒店还直接给我们升级房型，非常满意的一次旅行 **Developer response:** Hi, and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "Bookings" as this will be very helpful for fellow travelers, showing your point of view and giving useful additional info. ### 5/5 — 贴心的服务 *2025-09-01* 给我的旅途带来了很多欢乐和惊喜 **Developer response:** Thank you for your feedback! We appreciate your kind words and we're glad to know that you like our App. Our mission is to make it easier for everyone to experience the world, and your review tells us we’re on the right path. If you have any suggestions or need assistance, please don't hesitate to reach out. Enjoy using the app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-22.*