# BookMyShow \| Movies & Events — user reviews > 268 indexed App Store user reviews of BookMyShow | Movies & Events by Bigtree Entertainment Pvt. Ltd., rated 4.80/5 from 14,371 ratings. - Source: https://appshunter.io/ios/app/bookmyshow-movies-and-events/id405894842/reviews - App overview in markdown: https://appshunter.io/ios/app/bookmyshow-movies-and-events/id405894842.md - Rating breakdown: 5★ 12,760 · 4★ 883 · 3★ 239 · 2★ 98 · 1★ 391 ## What do users think of BookMyShow | Movies & Events? Overall sentiment: negative **Pros** - 🚀 Outstanding performance - 🌟 Excellent star cast, costumes, and lighting - 👍 Convenient and easy to use - 💯 Excellent app **Cons** - 🐛 Buggy and crashes frequently - ⏱️ Slow and unresponsive - 💳 Issues with payments and refunds - 🤖 Poor customer service - 🤔 Confusing user interface - 🚫 Doesn't work with international cards/numbers - 💰 High convenience charges - 🔒 Security and data privacy concerns **Commonly reported bugs** - Crashes during transactions - Incorrect seat layout information - Booking issues and failed transactions - Inability to use certain payment methods - Notifications not working properly - Compatibility issues with newer iOS versions **Most requested features** - Add movie trailers and upcoming movies list - Implement dark mode option - Improve queueing system for high-demand events - Provide better location-based search and filtering - Streamline the booking process - Enhance the mobile app experience ## Newest reviews (14 of 268) ### 4/5 — Sonic’s *2026-07-11, version 7.2.0* Ok ### 4/5 — Good *2026-05-10, version 7.1.5* Good ### 2/5 — Technical Glitch & Poor Support Experience *2026-04-30* I am a frequent user of this platform and usually find the booking process convenient. However, I recently encountered a technical glitch that resulted in a ticket being booked for the wrong language. I followed the standard booking steps: I filtered for my preferred language, selected the movie, picked my seats, and paid. It was only after the transaction was complete that I saw the language had defaulted to something else. My experience with your support team was even more disappointing: • Unrealistic Demands: When I escalated the issue, I was asked to provide a screenshot of the error. Nobody takes screenshots of their screen during a routine booking process; it’s an absurd request. • Deflective Response: Instead of addressing why my explicit language selection was overridden by the system, I was told I should have checked the final confirmation page more carefully. Why should I have to re-verify a selection the system already confirmed in the previous step? • Lack of Accountability: I didn't even lead with a request for a refund or cancellation. I simply wanted to know why my selection was changed. The dismissive nature of this interaction has been so frustrating that I am now actively looking for alternative platforms. When a loyal user points out a system flaw, they expect a solution or an explanation, not a lecture on how to double-check your UI. Finally the same error is rectified within 12 hours without accepting there was one. Since your platform has taught me to 'expect the unexpected' from your interface, you should expect the same regarding my continued loyalty. **Developer response:** Hello there, We do appreciate your strong sense of loyalty towards us, and are sad that you are feeling otherwise now. We are extremely apologetic about your experience! Please re-share your concern via support.bookmyshow.com so our team can investigate! We will do our best to assist you! Team BookMyShow ### 1/5 — Lund app *2026-03-22, version 7.1.0* Tatti gu payment ### 1/5 — Bad customer service *2026-03-20, version 7.0.9* No live agent to help ### 2/5 — Promo is a scam *2026-03-18, version 7.1.0* Most of the promos are limited to few cards and even if you have that card, it’s further shortlisted to few selected cards ### 1/5 — Extortionate *2026-03-10, version 7.0.9* Took 100 rupees transaction charge for tickets totalling 450 rupees. Thats messed up. ### 1/5 — Tickets *2026-03-07, version 7.0.9* It’s a scam and making more money from black market. They keep showing coming soon then it shows sold out in the end. Fraud fraud fraud ### 1/5 — Abysmy *2026-03-05, version 7.0.9* Shockingly bad . Completely unacceptable treatment of customers. Profit first. Will never ever use again, come what may. ### 1/5 — Excessive charges *2026-02-12, version 7.0.6* Excessive charges. competition is coming ### 1/5 — Credit card discounts are just scams and don’t work *2026-02-03, version 7.0.6* All the options in credit card discounts, debit card discounts and book my show discounts do not work. ### 3/5 — No benefits *2026-01-31, version 7.0.5* Bank offer is not actually fruitful because of their additional fees and charges. ### 1/5 — Offers on cards *2026-01-15, version 7.0.3* The offer is applicable to my card but didn’t booked and timeout. When I try to book for other time it is showing not applicable as ongoing transaction and tried after 5 hours showing offer already done and limited ### 1/5 — Vee *2025-12-07, version 7.0.0* Don’t buy unless you sure that event going to happens. App have hard time to cancel your event which changes dates ## Most critical reviews (10 lowest-rated) ### 1/5 — Cancellation and Rescheduling *2026-07-31, version 7.2.2* Bookmyshow has the worst cancellation policy on this planet. They not only charged me 354 convenience fee for booking the tickets but then proceeded to charge me an additional 750 rs to cancel my tickets without providing me a refund on my initial convenience fee. I wished to modify my booking to another timing and if I did that via bookmyshow I would have been charged another 354 rs in convenience fees. Bookmyshow will blame their terrible policy on their theater partners but it’s the app’s onus to make it right since they are the ones who charge a convenience fee in the first place. I am never going to use bookmyshow again. ### 1/5 — Convenience Fees *2026-07-27, version 7.2.1* Convenience fees is too high , its better we can buy directly from counter ### 1/5 — Bad App Interface *2026-07-25, version 7.2.1* Convoluted Application, you guys should work on your UX ### 1/5 — No Information about cancellation of show *2026-07-25, version 7.2.1* I have been using BookMyShow for a while. But recently I was utterly disappointed. I booked tickets for a live event (comedy standup) for a group of 4 in patna. We all had to travel a great deal (25km in city traffic), during heavy rain to reach to venue on time. Upon reaching, someone at Venue told us that the even had been cancelled already. I mean, neither BookMyShow took any accountability nor the event manager. Who will take the ownership of wasting our time, effort, fuel? Why was I not informed well in advance about cancellation when the show was canceled atleast 2 days before it was supposed to be happening ### 1/5 — Cancellation and modification request *2026-07-24, version 7.2.1* I had a terrible experience with BookMyShow's cancellation policy. I accidentally booked tickets for a movie releasing next week instead of the one releasing today. I immediately contacted customer support and requested if they could simply modify or exchange my booking to today's show. Instead of helping with a simple change, they told me the only option was to cancel the booking. To make matters worse, they deducted nearly ₹1,000 as a cancellation charge on a ticket worth ₹2,968. Charging such a high cancellation fee for an honest mistake, especially when the request was made immediately, feels completely unreasonable and unfair. A customer-friendly platform should offer flexibility for genuine booking errors instead of imposing excessive penalties. This experience has left me very disappointed, and I hope BookMyShow reviews its cancellation and modification policies to treat customers more fairly. Until then, I would advise others to double-check every booking because even a small mistake can end up being very expensive. ### 1/5 — Doesn’t Accept Cards *2026-07-17, version 7.2.1* The app works well but when it comes to making payment with a North American credit card for events in Sri Lanka it gives an error with the actual purchase attempt not even registering with the CC issuer as verified by them. I tried two cards, both use all the time in Sri Lanka and neither worked. It kept saying declined but the card issuers said they didn’t decline them and their records confirm this. So don’t get your hopes up if you are from North America! ### 1/5 — Bad experience in aura cinema mattannur kannur *2026-07-02* Today, the 10:00 PM show of the movie *Balan* at Aura cinema Mattannur kannur,theatre was cancelled on the grounds that there were not enough viewers, stating that there were fewer than 10 people. Cancelling a show without any prior notification is extremely disappointing and reflects a lack of responsibility. We had booked our tickets in advance and arrived at the theatre with our family, only to learn about the cancellation after reaching there. This caused us a significant waste of time, financial loss, and unnecessary inconvenience. If a show has to be cancelled, it is the basic responsibility of the theatre management to inform the audience in advance. Failing to provide any prior notice and causing inconvenience to families who have travelled to the theatre is completely unacceptable. We strongly demand a clear explanation regarding this incident and request that appropriate measures be taken to ensure that such negligence is not repeated in the future. I had booked 5 tickets, and I even requested that I be allowed to purchase the remaining 5 tickets required to meet their minimum audience requirement so that the show could proceed. However, since it was already 10:10 PM, they refused to do so. When booking tickets at this theatre, viewers should first make sure that enough people have booked, because this theatre appears to have little regard for its customers. I have never had such a bad experience at any other theatre. **Developer response:** Hello there, We sincerely apologise for the inconvenience caused and understand how disappointing this experience must have been. As this concern requires a detailed review, we request you to kindly raise it through our Support Centre at support.bookmyshow.com. Our team will look into the matter and assist you at the earliest. Thank you for your patience and understanding. Team BookMyShow ### 1/5 — Bad design *2026-06-04, version 7.1.7* App is useless - just use the website. Marking the theatres as favorite does not do anything except put a heart next to it. There is no way to just see your favorites or oven get them at the top of the list. You always have to scroll through all the far away theatres or search to find the theatres even though you have it marked your favorites. ### 1/5 — Waste of money, they are charging extra for convenience *2026-05-26, version 7.1.7* I booked some shows at the time of cancellation or rescheduling. Their customer support is not helping. They are taking 30% for cancellation, which is not satisfying, therefore, they are helpless to meet the customer expectations ### 1/5 — Money deducted from account, but no booking *2026-03-31, version 7.1.1* Booking failed due to their system error, however they still deducted the money. It supposedly will be refunded later. I’m seeing many reviews with this exact issue from years ago. Surprising that they have not fixed it so far. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-15, version 7.2.2* Great ### 5/5 — Review of app *2026-06-22, version 7.1.9* Nice app ### 5/5 — Good *2026-06-21, version 7.1.9* Very good ### 5/5 — Great *2026-04-09, version 7.1.2* Great ### 5/5 — Nice Experience *2026-01-14, version 7.0.3* This app is very user friendly ### 5/5 — Review *2025-12-22, version 7.0.2* This app is very easy to use and this will ever remain as the best booking app. ### 5/5 — सिनेमॅटोग्राफी भन्नाट *2025-12-02, version 6.2.1* सिनेमॅटोग्राफी भन्नाट ### 5/5 — Good *2025-11-03, version 6.1.8* Good experience ### 5/5 — Humare Ram *2025-07-26* B R Ambedkar auditorium Lucknow on 26th July 2025. Poor organisation, fish market feel. Your team work like headless chicken. No parking facility, no communication on this aspect. Ineffective AC, very warm inside auditorium. Only one very slow and ineffective elevator with no signages. Time given 2:30 pm, show started after 3:00 pm and was straight three plus hours, no break. Very uncomfortable auditorium. Extremely poor experience. Very very poor viewing from the balcony. Three plus hours show straight without break in a very very poor auditorium that marred the otherwise good performance. Chaos at entrance as when first show ended the next show audience were already waiting outside causing huge traffic jams. Why only 30 mins gap between two shows? You’ve ruined the experience and your reputation. From the balcony we saw the performance between trusses and a very poor quality stage. Bad choice of venue that ruined our experience totally. I could share photos had you allowed. Never again and won’t recommend this play to anyone. Good luck! **Developer response:** Hello Sanjeev, We truly apologise for the inconvenience faced during the July 26 event. Please do share your detailed feedback at support.bookmyshow.com so we can look into it and assist you further. Your inputs help us improve future experiences. Team BookMyShow ### 5/5 — Amazing experience *2025-07-24, version 6.1.1* User friendly app for quick and convenient booking process --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*