# Booksy for Customers — user reviews > 1,874 indexed App Store user reviews of Booksy for Customers by Booksy, rated 4.90/5 from 853,822 ratings. - Source: https://appshunter.io/ios/app/booksy-for-customers/id723961236/reviews - App overview in markdown: https://appshunter.io/ios/app/booksy-for-customers/id723961236.md - Rating breakdown: 5★ 809,036 · 4★ 33,052 · 3★ 6,206 · 2★ 1,367 · 1★ 4,161 ## What do users think of Booksy for Customers? Overall sentiment: mixed **Pros** - 👍 Great service - 🤩 Exceptional haircuts - 🧑‍💻 Convenient booking - 🤖 Easy to use app - 🙌 Friendly staff **Cons** - 🤯 Appointment cancellations without notice - 🤔 Unclear booking process - 🤖 App issues and bugs - 📞 Poor customer support - 💰 Unexpected charges **Commonly reported bugs** - App crashes on launch - Booking confirmation issues - Calendar integration problems - Inconsistent app behavior **Most requested features** - Calendar sync for appointments - Ability to leave reviews for no-show appointments - Improved communication with service providers - Recurring appointment scheduling ## Newest reviews (14 of 1,874) ### 5/5 — Pink flamingo *2026-08-12, version 26.08.0400* Ash is great doing nails, she is very thorough. My nails always look great. ### 5/5 — Paris *2026-08-11, version 26.08.0700* My son has been to this barber 3 times which can go down as a great compliment to Paris as I had to drag him to get his haircut previously. ⭐️⭐️⭐️⭐️ ### 5/5 — Fade Barbers *2026-08-11, version 26.08.0700* Dave always provides great customer service and cuts my hair exactly as I like it. Highly recommended! ### 5/5 — Gel toes with French tip *2026-08-11, version 26.08.0400* Brilliant service just what I wanted, deffo be booking in again ### 5/5 — Initial assessment *2026-08-10, version 26.08.0400* I entered with having booked cheek fillers …both consultants chatted and explained clearly that I needed Derma treatment due to fluid retention underneath my eyes …they explained why and how long this will take ( upto 4 weeks) I’ve seen the difference in one week already…I’m so glad I went to them as their honesty was refreshing and knowledge was impressive …I am to send a pic before I book to have cheek fillers …this is a process where at my age (63) patience will bring about the look I want …thank you ladies 💗 ### 5/5 — Review *2026-08-09, version 26.08.0400* Super good app, no issues so far, enjoy the experience. ### 5/5 — Estilista profesional 100 por 100 *2026-08-09, version 26.08.0400* Les recomiendo esta estilista al 100 por 100 mucha dedicación por su trabajo , mucho amor por lo q hase, hase sentir q es única por su trato y su amor propio P or el cliente , la persona se hase sentir Q se sienta feliz, con el logro de su trabajo, no duden de visitar su salon para q se satisfecha con su trabajo y su dedicación por lo q hase, se las recomiendo mucho ### 5/5 — Haircut *2026-08-09, version 26.08.0400* Amazing haircut for my son as always , Simone is great , wonderful salon calm & welcoming 👍 ### 5/5 — Skin tag removal *2026-08-08, version 26.08.0400* I’m absolutely thrilled with the results! Today I had my skin tags and soft warts removed, and the entire experience was excellent. The treatment was very professional, clean, and best of all, completely painless! Everything was explained to me clearly, and I felt very comfortable throughout the entire procedure. My neck looks fantastic, and I’m so happy with the results. I highly recommend this place! I loved the entire process and the wonderful care I received. ### 5/5 — My new Barber *2026-08-08, version 26.08.0400* I just moved here from California and was on the hunt for a new barber. Last week I tried someone else, and while the cut wasn’t bad, it just wasn’t what I was looking for. I’ll admit, I was a little hesitant at first because you have to download the app to book an appointment. I almost didn’t, but I’m really glad I took the time because it was 100% worth it. This man listened to exactly how I wanted my haircut and absolutely nailed it. The attention to detail, the fade, the lineup—everything was on point. It’s not easy finding a barber you can trust after moving across the country, but I can honestly say I’ve found mine. Selfishly, I don’t even want to leave this review because I don’t want his schedule getting booked up 😂, but good work deserves recognition. He’s definitely blessing people with those clippers. If you’re looking for a barber who takes pride in his craft and knows how to give a clean, fresh cut, look no further. You’ve got a customer for life. Thanks again! ### 3/5 — Nice, functioning app but I don’t like how they force you to download it. *2026-08-07, version 26.08.0400* Of course it’s the #1 booking app because it FORCES you to download it. Not everyone wants to downloads apps for everything. ### 5/5 — 🔥🔥 *2026-08-07, version 26.08.0400* Los mejoresss🔥🔥🔥 ### 5/5 — Hair *2026-08-06, version 26.08.0400* Five stars awesome guy nice shop. Across from our old high school ### 5/5 — Sensacional *2026-08-06* Esse app vem para facilitar a sua vida. Muitas vezes não conhecemos os lugares pois não moramos no local, ou talvez moramos mas não temos os contatos e acesso a agendamento no dia ou semana. Esse é o papel deste app. Ele mostra os estabelecimentos, a agenda, os serviços, valores e tem até as fotos para ter uma noção do trabalho do profissional. Pra mim essa ferramenta é incrível demais! ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-08-13* Can’t sign up as I don’t receive the SMS required to verify my phone number. Why is a phone number even required? Really bad experience from my side. Needed to book an appointment for the next day which was fairly important but now I’m not able to. Email support isn’t answering fast enough either. Not recommended. ### 1/5 — A necessary evil *2026-08-10, version 26.08.0400* This app is what most barbers use unfortunately. The main issue with it is that it doesn’t save your recent barber location. I can’t count how many times I booked in a hury because I’m busy, and I booked the same name barber shop but a different location. Mind you this is the “book again tab” so I don’t understand how the app can’t get this right. ### 1/5 — Fked up *2026-08-10, version 26.08.0400* Got charged twice despite the cancellation being made by the barbor ### 1/5 — Discount Issue *2026-08-07, version 26.08.0400* the first time I use the app. I book a nail salon and there is a 10% discount advertised for the time I booked the service for. After booking, the nail salon reaches out to me and says that they did not authorize Booksy to offer a discount. Needs to be addressed. Either having a problem with the app or a nail salon scamming people ### 1/5 — Refund issue *2026-08-06, version 26.07.3100* Barber wasn’t there but was charged on Booksy anyway on a June 19th. I couldn’t get a refund in person ### 1/5 — Not working *2026-08-06, version 26.08.0400* Stopped working after the update. Have to use Fresha instead. ### 1/5 — Ripped off *2026-08-02, version 26.07.2800* Scheduled mobile service and beautician said she didn’t provide mobile service. Booksy refunded $5.00 for the mobile but not the $20 for deposit. ### 1/5 — Very confusing *2026-08-02, version 26.07.2800* I do not recommend it. I was under the impression that I get charged if we do not show. We went to appointment, paid and was still charged. Can’t find contact anywhere in app and barbershop was no help. ### 1/5 — Bad *2026-08-01, version 26.07.2800* Yall scammed me so I don’t like Booksy at all and don’t get a refund ### 1/5 — No wallet integration *2026-07-31, version 26.07.2800* If this is going to make me store payment information separately, I’m not using it. Full stop. Will find somewhere else to get my hair cut, I guess, that doesn’t insist I use this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Soins *2026-08-21* Merci Zaza pour la qualité de l'accueil, le professionnalisme et la douceur lors des soins. Je la recommande fortement ### 5/5 — french manucure pieds *2026-08-14* ravi de la qualité de prestation d Amandine travail soigné finitions impeccables . ### 5/5 — Nails *2026-08-14, version 26.08.1100* Got my nails done by Samantha yesterday. She does a really good job at preparing nails for the builder gel. Very pleased with my nails. She has done a great job. ### 5/5 — Something for the weekend *2026-08-14, version 26.08.1100* Excellent service and good banter ### 5/5 — Amazing Haircut *2026-08-14, version 26.08.1100* Amazing haircut! The fade is very clean and the barber did an excellent job Very happy with the result I’ll definitely be coming back again Highly recommended! 🔥💯 ### 5/5 — Polecam *2026-08-13, version 26.08.0700* Szybko łatwo bez żadnych problemów Polecam każdemu ### 5/5 — Marie *2026-08-13, version 26.08.0700* Fiona is absolutely the best I’ve been having bottox for 15 years and never got the look like Fiona got me, also had fillers in my cheeks she’s just the best 💯 ### 5/5 — Kirsty *2026-08-13, version 26.08.0700* You couldn’t find a better clever intelligent hair stylist . Listens to your needs. Fab conversations . I’d go there every day if I won the lottery lol x ### 5/5 — Review *2026-08-12, version 26.08.0700* I always enjoy going to Simon‘s barbers and my chat with Kyle. ### 5/5 — Haircut *2026-08-12, version 26.08.0400* Always friendly staff, nice atmosphere and attitude. Always attentive to cleanliness around the place. Excellent hair cutting very professional. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*