# Boost Infinite — user reviews > 75 indexed App Store user reviews of Boost Infinite by DISH Network LLC, rated 4.70/5 from 12,917 ratings. - Source: https://appshunter.io/ios/app/boost-infinite/id1641273200/reviews - App overview in markdown: https://appshunter.io/ios/app/boost-infinite/id1641273200.md - Rating breakdown: 5★ 10,974 · 4★ 1,106 · 3★ 407 · 2★ 98 · 1★ 332 ## What do users think of Boost Infinite? Overall sentiment: negative **Pros** - 🚀 Smooth activation process - 👍 Great customer service - 💡 Affordable pricing - 🚀 Fast and reliable service **Cons** - 🐛 Buggy app with frequent crashes - 🔍 Lack of account management features - 🔍 Inconsistent data usage tracking - 🔍 Billing issues and incorrect charges **Commonly reported bugs** - App login issues and frequent logouts - Activation and porting problems - Inaccurate data usage reporting - Billing errors and unexpected charges **Most requested features** - Web-based account management - Improved app stability and functionality - Better data usage tracking and notifications - Streamlined billing and refund processes ## Newest reviews (10 of 75) ### 2/5 — It’s ok *2024-07-04* Service is ok. My service uses the ATT network in my area. I have the IPhone and the IPhone plan. The biggest con is the data. It’s meh. Some days it’s fast other days it’s meh. The App is also a big flop. Ounce you reach 30 g of data it never resets in the app. It is always there. The app for data tracking is not up to par for any carrier. I’ve submitted tickets since April to get fixed but nothing. So track your data with your phone. It’s easy with iPhone just reset you data counting. I get text messages 2 days after my new service month starts saying buy more data you reach 30 g and you look at the phone and you used 1.8g. Never had a dropped call, and I get service inside my house which with other carriers I couldn’t. So it’s not perfect, has it’s frustrations but I am sticking with it for the time being. Dish Network fix your app. For those that don’t know Dish Network owns Boost and Boost infinate. ### 4/5 — NOT BAD!!! *2024-04-11* Hey listen we all got confused by the name of company however, Very good service thus far! Device is nice! I just wish you guys would offer a plan that has hotspots for the device personal hotspots are needed for gamers, and children with iPads and switches for these family outings!!! Why not offer a package that allows unlimited hotspot data but lower cell data for the line. Example, unlimited talk and Text with 5 gb of 5g data and unlimited Hotspots data at 5G 50 to 60 dollars per month. I may be reaching but you can’t keep what you have in life unless you give it away! ### 3/5 — Great service until… *2024-02-29* I am really enjoying Boost infinite. I love my phone and the service is amazing, but only until you hit 30gb of data and then it basically becomes like sloth speed. It is supposed to be unlimited!! It shouldn’t be such a significant drop once 30gb has been reached. I switched my service from Cricket and they also had unlimited data with slower service once 30gb was reached, but it was incredibly faster. My phones takes minutes just to load a page. I want to give 5 stars but for this reason, I will give 3. ### 3/5 — App really needs more *2024-02-22* App is too minimalist and has almost zero self service options, this is the first company I’ve been with that does not let you self restore eSIM. This review is for lack of self service, slow/not enough customer service that understands how to really help you. As far as the service itself it’s been great, but beware if you ever have an issue support is next to little to nothing. Only options they really give you to self serve is pay bill, turn off your phone and back on or wait for customer service, in my case they were closed for 4 hours until I could talk to anyone and the chat support I chose kept asking me as I waited if I was still sure I wanted to talk to someone, the AI couldn’t help and I couldn’t self service, so of course I wanted to continue. I’d like to note I’ve been with much smaller MVNO than this company before with a lot more options. I’d also highly recommend boost to offer browser account access, they assume heavily you have access to your phone and potentially more than one phone at that. Through app 99% only is less than ideal. Overall I’d still recommend the service for the price, but it’s not without annoying issues if you run into a problem, I didn’t have a problem for almost 8 months. ### 3/5 — App is Lacking *2024-01-21* The application is minimalistic to say the least! Not at all impressed with the lack of accessibility or lack of options available within the application. I understand the whole give up something to get something, cheaper. However, it is not much cheaper then my previous provider. Not cheap enough to give up the application functionality I left to move to Boost. I truly hope you spend some money on programmers to move this application from a preschool level to possibly a high school level. Not asking for college level or degree, but I do hope something changes with this cheap application. Seriously, camper access the application if I’m not doing so from the phone associated to the bill. Seriously, this is ridiculous! ### 3/5 — New to boost infinite *2023-11-16* I agree I am very disappointed that I still cannot view my account. I have no idea what’s being paid where and when if I can’t log in and see it. Porting over was not easy from boost mobile. I want to be excited but I’m just not there yet however I’m super excited with my new iPhone 15 promax. Boost mobile lost my business since they got rid of the boost up program and lack of good customer service. Sister company step up your game and give us a working app to view our account!! ### 2/5 — Basic Starter App *2023-08-13* It feels like a template starter app for someone who just learning how to make an app. Everything is basic and it feels like I’m going in circles trying to find the information I need. To the point where I’m forever contacting someone through chat to get a very simple basic questioned answered. Which in my opinion should be easily accessible to find. Infinite has no actually Website to view your account online..like seriously Infinite that should’ve been something that was developed way before launching the app. Me personal, I rather look at my accounts on my laptop, wider screen, less scrolling, bigger words. Bottom line there’s a lot of work that still needs to be done with Infinite App to make it user friendly for ALL. ### 3/5 — Getting better, but still has bugs. *2023-08-11* The app is informational but is still a work in progress. I use iPhone 11 IOS 16.6 and have had same issue since switching over 4 months ago. The app upon attempting to open each time will not open, it just spins forever. Once I close app and immediately reopen, it spins for 10-20 seconds and then will open. This isn’t a once a day, it’s every time all the time. The app is not, but should be secured by password or biometrics. ### 1/5 — Highly disappointed *2023-08-10* From the day I signed up for service with this provider, I have had nothing but problems. Just using the app, or trying to, is a nightmare. Can't open it with the thing just spinning for minutes on end. If it's not that, it's being logged out and getting error messages that login credentials are incorrect despite not changing anything, and it's just as much of a headache trying to reset passwords. Can't contact support with the app constantly disconnecting and reconnecting during the session, and waiting 10 minutes on average for a reply. Needless to say, I don't enjoy getting pop up messages saying payments failed when it definitely went through. I only signed up because I needed a second line for work purposes, and I couldn't beat the cost—$25 a month bringing my own device is a steal considering the amount of data compared to paying $40 month prepaid with another provider and getting only 15 GB of data. However, it certainly shows this is a "get what you pay for" deal, and I do plan to cancel at the end of my current billing cycle. ### 1/5 — Terrible app and terrible customer service *2023-08-10* I’m constantly getting billed incorrectly and spending hours on the phone with customer service to get it resolved and it was never resolved I was forced to pay for the line that I’ve never had an order to keep my primary line from being disconnected and five phone calls to customer service and I never received a refund and was lied to every time it would be taken care of ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible don’t don’t use this company *2024-07-19* I would give a negative if available. Consistent problems with network dropping telephone calls the brand new iPhone 15. Pro is the slowest phone I have ever used. I’ve spent days in Apple for them to have to do testing testing and then end up having to factory reset. Still not resolved, Several days of contacting network support they’re just telling me that they’ll investigate the problem but they’d be happy to put a work request ticket in for me and that they’re sorry however, in the meantime, I do not have service. It is constantly buffering and they tell me that they’re unsure of how soon the ticket could be resolved. On a telephone call waiting at Social Security for 55 minutes for it to drop the call also when I am in the middle of navigating in maps it just drops the Internet so I am completely lost and it takes anywhere from three to 5 minutes to stop buffering so that I have to pull over so that I know where I’m at. Totally unacceptable. I have not had the service for more than four months and a brand new telephone and they still cannot resolve anything. I think it’s a scam because I’m still under warranty and yet it’s been seven days that I’ve been holding for them to decide what they’re going to do they’re just whittling down the warranty time. ### 1/5 — Bad service and like scammers tactics *2024-07-18* First of all, let me say that the service works well in New York, but I didn’t get the same performance in other states. I had constant internet issues. Additionally, if you get a plan that includes a phone and you don’t upgrade every year, the phone becomes yours after 36 months with a payment of $60-70. However, if you add the phone to a $25 plan, the monthly payment amounts to $55. In this case, the only advantage seems to be upgrading every year, but if you request a new model, your 36-month payment period will restart from scratch. So, it may seem profitable, but since the website doesn’t provide enough information, you may not fully understand your rights. You have the option to return the phone within 30 days, but this is from the start date of the plan. So, if you exchange the 15th for the 16th, you won’t have this right. ### 1/5 — Service is terrible DO NOT GET *2024-07-01* (DO NOT GET THE SERVICE) wish I could give it 0 stars . I’ve had them for about 4 months now they worst 4 months of my life .. This service is so horrible , like no joke . Service barley works everything is so slow . I don’t get calls barely.. phone doesn’t even ring and people tell me all the time they called me but it doesn’t even come to my phone . Messages barely work take long to send . Customer service is horrible nobody can fix anything .. give different stories barely can do there job right .. PLEASE STEER CLEAR OF THIS SERVICE IT IS LITERALLY TERRIBLE . THEY ALSO MESSED UP MY SERVICE WITH ANOTHER DEVICE SO NOW THATS SOMETHING ELSE GOING WRONG ASIDE FROM THE SLOW SERVICE AND NO CALLS . SERVICE IS NOT WORTH IT . TRASH . ### 1/5 — Errors, errors, and errors + worst customer support *2024-03-18* I have been trying to process a payment for 3 days and all i get is a error after a error and when i contact the support they told me to use different payment options which I already did use 3 US banks payment methods + paypal and nothing work. When I reached put to the support again they told that they can’t do anything without mentioning any farther details. And I'm willing to show a screenshot of the email I received and I'm still stuck with the issue. I’m switching to a different provider after less than 3 months of signing up. Without a doubt the worst service I have ever experienced ### 1/5 — STAY AWAT FROM THIS COMPANY! *2024-02-11* IF I COULD GIVE NO STARS I WOULD HAVE!! We have been with these guys since October of 2023, and it’s been a complete nightmare! First they set us up on the wrong network, then started the billing issues, missing credits, incorrect charges! Every single month we have had to call and file a complaint! Only to be lied to by their representatives that claim they submitted a ticket and escalated it, then within 3-4 weeks, same thing happened again and again no resolution! This last time they hit my husbands account for over 1k and put us 500 in the negative! For a device payment for a phone that they kept arguing with me about owing on it! Stay away from this company unless you enjoy having money taken from you WITH OUT CONSENT and having constant issues and have them pretend to care about it when clearly they don’t care because they never fix the issues!! ### 1/5 — THIS PLACE IS A SCAM !!! *2023-12-20* I ordered a new phone from here and I patiently waited for 3 weeks without even knowing they had already cancelled my order. They took my money and cancelled my order without even saying a word to me. I had to reach out and ask them why my order was taking so long and that is when they told me that my order had been cancelled on their end. I would still be waiting right now if I never reached out to them about my order. All of this has happened and I still haven't even received my refund. It’s been another 3 weeks since I was informed my order was cancelled and since then I have been waiting on my refund. They told me it would take 7-10 days for my refund to process and it’s long been past that. They’re not even responding to any of the emails I have send them over the past weeks. This place is such a scam and anyone wondering if they should purchase something from here well my answer is no. ### 1/5 — Worst company ever *2023-12-12* This company has been trying to activate my phone for over a month I have spoken to several people been told I’ll get a call back I sit by my phone waiting and waiting no one calls me I call back they tell me someone will call me again nothing this happened multiple times and now they are going to charge me for the whole amount of the new phone even though it’s their fault it’s not activated. The guy I talked to today on the phone told me he didn’t know how to get me to a supervisor and kept telling me he doesn’t know what’s going on. Worst customer service and it’s a huge scam altogether. Stay away!!! ### 1/5 — Worst ever *2023-10-29* Where do I start first my phone won’t make calls when I’m home. To get something done I have to have a team of experts because no one happens to have a clue why my usage doesn’t update so I don’t have a clue if I have used my allotted data or or if went over. I keep gettting told in 48 it should update, 7 days later and still waiting. Billing don’t get me started that I’m going to need a few days to write about that. I want to be supportive because we need a 4th carrier but it’s like they really don’t want to try and fix anything just look at this app. Still no update and it’s like they really didn’t bother to make it intuitive or useful. It’s like they want to fail. Sad I was hoping they could bring in competition but everyone is better off dealing with MVNO’s because this company isn’t worth $1. ### 1/5 — Worst cell phone company ever *2023-10-29* I was with them for about three or four years everything was fine, but then one of my phones broke so they referred me to my insurance which I had been paying. You know you think to yourself the whole reason you pay for the insurance in case something breaks, they wanted me to pay $175 more to fix this phone that I had paid for, nope and then when I went to come back into the company, it was even worse they couldn’t even set up my account talk about failure ### 1/5 — RUN!! *2023-09-29* Apparently it takes a team of nasa scientists to figure out how to activate a brand new iPhone out of the box. Spent 8 hours over three days talking to 5 different support reps just trying to activate my service. I’ll give credit when credit is due; the support reps are mostly friendly. But man, it’s clear that nobody knows what they’re doing. Eventually, like I said, after 8 hours of my time spent dealing with this crap, I was eventually told that I’d have to return the phone in the mail and wait for a new one. So now I’m just waiting on a refund. I’ll update with how long that takes because I’m sure there will be some kind of issue with that as well considering. I would highly highly recommend that you stay as far away from this company as you can. ## Most praised reviews (10 highest-rated) ### 5/5 — The old app worked at least! *2024-09-10* I have been badgered to download the new Boost Mobile app and have had to uninstall and delete all data a number of times with the same error constantly. I run through the 2fa and get a green ‘authenticated’ followed by the switch to the orange loading screen. A second or two of that and up comes the login screen again. Try again and it loops back, despite authenticating. I believe this is what is known as “ensh1tification” of a previously successful product through an ‘upgrade’ that does not serve the client as well as the original product did, but you are stuck with it because you have bought the product. Very disappointed. ### 5/5 — Support local dish and fiber link options! *2024-06-23* To put it simply COD multiplayer has been unmatched on any other provider. I’m basically using my device as a jumper/hotspot to ramp up downloading and upload speeds. Unfortunately I’m limited to Wi-Fi on other carrier because of contract stipulations, but that is why I’m writing this review. #1-if I’m paying for the service, I shouldn’t have to fallow it’s dictates in order to achieve maximum performance. #2-remote management makes a world of difference when it comes to device and network security. #3-imagining the gaming community with equal opportunity access. ### 5/5 — Blown away *2024-06-03* This company has really surprised me with the service they deliver. I was DEFINITELY expecting the worst of all, no lie. I’ve been with boost infinite for about 3 weeks & the service has been quite exceptional so far. Great quality calls, amazing internet speed & the most up to date phones with prices that are a STEAL (which includes a yearly option to update when newer versions release.) You really have to try this company it to believe it. ### 5/5 — Excited to be here! *2024-02-05* My experience so far has been great. The people that work for boost infinite are great and they know how to speak English!the lady help me with my porting of my number from other carrier. She got on a three way call waited on their reps. To get on the line. And talked to two different people to get it done. She was very patient with me get all the information she needed. And was very knowledgeable about every question I had! I hope to be with them a long time to come! ### 5/5 — New to boost ! So happy I switched *2024-01-26* I was unsure of switching after being with Verizon for over 20 years . I got sick of my bill keep going up and my service getting worse !!! I got the plan where I get a new phone every year ! I have service every where I have gone ! My bill has no hidden fees and I am saving so so much money ! It was super easy to sign up , customer service was great when I called to sign up . I am so happy other people in my family are going to boost ! ### 5/5 — Great Customer Service *2024-01-13* I have recently made a decision to change my carrier and have been totally surprised at the excellent degree of customer service displayed by each representative, I have communicated with during the order process, through the activation and on to a very informative live chat with a very courteous representative named; Justin. While I am very satisfied and will more than likely recommend “Boost” to my friends and family. ### 5/5 — So far so good. *2023-11-06* I just started with Boost today, and everything has been smooth and easy. I was able to activate and set up the phone myself, which is a feat. I will adjust the rating as needed, as I go along. But so far so good. Thinking of changing my TMobile phones over to Boost, if all goes well. ### 5/5 — Works as it should *2023-10-31* I had been a Verizon and AT&T customer for decades. I was a little anxious about transferring to this new brand, but I was sick and tired of Verizon’s expensive bills. The incredible iPhone deal got me to give Boost Infinite a try, and I’m happy I did. The porting process went smoothly. Customer service was very effective in helping me set up my eSIM. Speeds have been way faster than Verizon. App works as it should. So far so good. Happy that I switched to Boost Infinite! ### 5/5 — New to Boost *2023-10-15* I just received and activated my new phone. I’ve been with Verizon for over 10 years. After reading some reviews I have to say that so far this has been the best, easiest experience on a switch (which I was dreading) I’ve ever experienced. I did 75% myself online, so I only needed support to be sure the port from Verizon would go as smoothly. The team member was top notch, who also went above and beyond, even making a call for me to get previous account number and held on with me while I awaited that text with the number. She never made me feel rushed and I could tell she truly cared about helping me. After being with a major airline as a Customer Service representative and new hire trainer for almost 20 years myself, I know good customer service when I receive it. I hope you/they appreciate her as much as I did, for I surely would have loved to have had her on my team. The app is working wonderfully. I LOVE my new phone!! I am certainly going to share with everyone I know about my wonderful experience. What else can I say except Thank You Boost Infinite…keep up the awesome work and be good to those awesome reps you have!! You’ve got another very happy customer here. ### 5/5 — Missing basic functions *2023-10-01* Working on your account on your phone is NOT acceptable. This is a basic function that should have been provided before any roll out of phone service. This is a function that belongs on your web site. This BUG has been around for months. How about you get to work and let your user’s know some timeline. You don’t seem to be listening to this review page. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*