# Boot Barn — user reviews > 454 indexed App Store user reviews of Boot Barn by Boot Barn, Inc., rated 4.80/5 from 27,282 ratings. - Source: https://appshunter.io/ios/app/boot-barn/id6443680217/reviews - App overview in markdown: https://appshunter.io/ios/app/boot-barn/id6443680217.md - Rating breakdown: 5★ 25,041 · 4★ 1,157 · 3★ 365 · 2★ 198 · 1★ 521 ## What do users think of Boot Barn? Overall sentiment: neutral **Pros** - 👍 Great app and store - 👍 Excellent customer service - 👍 Convenient app features (rewards, radio) - 👍 Easy to use and navigate - 👍 Smooth online shopping experience - 👍 Exceptional products and service - 👍 Convenient store pickup options - 👍 User-friendly app **Cons** - 🐛 Account and shopping cart issues (loading, freezing, disappearing items) - 🐛 Inconsistent inventory information between app and stores - 🐛 Rewards program not working properly - 🐛 Checkout and payment problems (multiple payments required, charges without orders) - 🐛 App glitches and bugs (filters not working, navigation issues) **Commonly reported bugs** - Account section infinite loading - Unable to add items to cart - App update button not working - White screen/loading issues in app - Inconsistent behavior when navigating and using filters **Most requested features** - Wishlist/save for later feature - Ability to apply discounts/rewards to online purchases - Improved account management (saved payment info, address changes) - Better integration between in-store and app rewards - More transparent inventory information ## Newest reviews (13 of 454) ### 3/5 — My union discount *2026-08-24, version 4.0.14* Wouldn’t let me add my union discount on file ### 3/5 — My points *2026-08-15, version 4.0.14* I started an account at the store, but the app didn’t recognize any of my details. ### 2/5 — App is Buggy *2026-08-11, version 4.0.14* Software is not smooth. Especially when exploring the app settings and shopping. Pictures take a long time to load. The app also s ### 3/5 — No points *2026-08-11, version 4.0.14* My points aren’t showing up in the app, and i assume the bar code is for adding purchases from a receipt but that function on the app doesn’t seem to work ### 3/5 — Can’t scan receipts *2026-08-07, version 4.0.14* I was trying to scan my receipt to add my points to my account but it just opens a blank window in the app and doesn’t do anything. ### 4/5 — Online Shopping *2026-07-24, version 4.0.14* It was quick and easy to find what I was looking for. However, I found sometimes online orders have less opportunity for deals. I saved more by shopping in-store for more than have my orders than shopping online. I spent more shopping online. Overall a great experience. ### 5/5 — Everything was terrific! *2026-07-23, version 4.0.14* Great service! ### 5/5 — B2 Clothing and Accessories *2026-07-22, version 4.0.14* The best. ### 5/5 — My favorite boot store *2026-07-21, version 4.0.14* Since they opened at Wappingers NY they became my No1 choice for boots ### 5/5 — Best Store Ever *2026-07-21, version 4.0.14* Boot barn is the best place to go to for boots, cowboy hats, snapbacks, jeans and anything in between their customer service can not be beat ### 5/5 — 100 *2026-07-20, version 4.0.14* Absolutely love ### 5/5 — Nice app *2026-07-19, version 4.0.14* 🤠 music makes you feel you are actually shopping, easy to use! ### 5/5 — We love this store. *2026-07-12, version 4.0.14* Friendly and professional service. Best smelling (leather) store around. ## Most critical reviews (10 lowest-rated) ### 1/5 — Freezes *2026-08-22, version 4.0.14* Lost my order! Wouldn’t let me check out! What a mess! ### 1/5 — Terrible *2026-08-19, version 4.0.14* Not accurate stock, not accurate timeframes. App says 1-2 days to store. Place an order, its really 1-2 weeks and you cant even cancel an order. So its a joke and a scam. ### 1/5 — International issues *2026-08-10, version 4.0.14* Do not use if not from the us. Taken payment several times but order wouldn’t process. ### 1/5 — Want it to be good *2026-08-04, version 4.0.14* This is my favorite store of all time but the app is beyond frustrating. My in store orders never show up on the app no matter what I or someone in store tries to do. Also the website shows better sales than the app. I use the website to find what I’m looking for and then copy the name to order on the app. It’s really it’s only good to see/ use a reward. ### 1/5 — Too complicated *2026-07-29, version 4.0.14* You need to simplify your process.! I will not use you again! ### 1/5 — Doesn’t let you get the code from email it keeps redoing the code when you leave the ap *2026-07-25, version 4.0.14* I while in ### 1/5 — Wish list doesn’t work *2026-07-19, version 4.0.14* My grandson has created a wish list and it’s giving me a warning that the site is not secure and at risk. When I finally opened it, I see “Kians Wish List” but no way to get there. I also tried to create a wish list and no products will go into it. Very frustrating! ### 1/5 — Paying BB Credit Card *2026-07-11, version 4.0.14* Can’t pay Boot Barn Credit Card using the app. ### 1/5 — Not happy *2026-07-06, version 4.0.14* not canadian friendly. we are a huge population that carries physical boot barn stores- why cant i shop online too??? ### 1/5 — Not tablet friendly *2026-06-14, version 4.0.13* The app needs a lot of work on it. I use my tablet as my primary way to access the internet. This app is definitely NOT tablet friendly. It needs a complete overhaul. I have not tried it with my phone. ## Most praised reviews (10 highest-rated) ### 5/5 — The best store *2026-08-25, version 4.0.15* The best place to shop for boots, clothes and accessories 😍 ### 5/5 — Review *2026-08-22, version 4.0.14* 10/10 I spent too much money there every time I go there ### 5/5 — Hell yea! *2026-08-18, version 4.0.14* Found great in app exclusives. I also found greater deals in app. I went down to my local BootBarn and couldn’t find what I found in app. The selection and pricing is awesome. Definitely keeping the app for all my apparel needs. Thanks Boot Barn! ### 5/5 — Easy to use *2026-08-13, version 4.0.14* Boot barn uses ID.me and super easy to use, great products ### 5/5 — Great deals! *2026-08-10, version 4.0.14* I couldn’t ask for a better place to get boots and get great discounts! ### 5/5 — Amazing products *2026-08-04, version 4.0.14* I love boot barn so much I’d love to be a there PR team!!!!! ### 5/5 — OBSESSED *2026-08-04, version 4.0.14* I love how you can tune in on their radio there using, makes scrolling a lot let boring!! Everything you’re looking for is super easy to find, they did great. ### 5/5 — Boot Barn Makes It Easy *2026-08-04, version 4.0.14* Boot Barn In El Cajon Rocks - Mia - Travis Jackie - Jordona - And Boot Barn Website when ordering is very user friendly ### 5/5 — Please add ‘Save For Later’ *2026-07-29, version 4.0.14* Please add a “Save For Later” button in the cart! So i don’t lose my items and have to search for them again of I’m not ready to buy them. ### 5/5 — Lil John *2026-07-25, version 4.0.14* Love me some Boot Barn ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*