# Boots: Beauty & Pharmacy — user reviews > 395 indexed App Store user reviews of Boots by Boots, rated 4.78/5 from 1,135,640 ratings. - Source: https://appshunter.io/ios/app/boots-beauty-and-pharmacy/id880993267/reviews - App overview in markdown: https://appshunter.io/ios/app/boots-beauty-and-pharmacy/id880993267.md - Rating breakdown: 5★ 985,986 · 4★ 91,742 · 3★ 26,312 · 2★ 8,022 · 1★ 19,616 ## Newest reviews (12 of 395) ### 2/5 — Card access in store *2026-08-31, version 57.0* App it’s self is good - however getting it to work in a store is a different matter plymouth boots - have to use WiFi which can be non existent in store - also why can’t you just do a add all button for the discounts instead of scrolling through otherwise love boots x ### 3/5 — The only only one way e *2026-08-30, version 57.0* The r ### 3/5 — Boots App *2026-08-30, version 57.0* There are too many occasions where the wrong product is brought up when you want additional details. This is more prevalent when you are looking at items that others have bought at the same time. ### 4/5 — Morning Payment *2026-08-29, version 57.0* Shopping is easy .. and easy to rate and understand??!! ### 4/5 — Very poor *2026-08-29, version 57.0* Very poor connection too often. Often throws you out while shopping and using ### 3/5 — The app need improvement *2026-08-29, version 57.0* And dark mode need to be added to the appearance ### 2/5 — App *2026-08-27, version 57.0* The boots app seems to always be having technical difficulties. On trying to check online deliveries/ help with a problem and also ordering I found it impossible to access anything. I was stuck in the shop enquiring about a delivery but couldn’t get any response on the app or any real help from an assistant who kept telling me ring the number on the receipt he gave me. ### 2/5 — Why is it so hard to tell if you’re part of the over 60 club? *2026-08-25, version 57.0* I’ve asked at two stores now for me to be moved to the over 60 club but there’s no clear way of telling it was that has been done ### 1/5 — Boots app *2026-08-25, version 57.0* App times out and I lost points customer care no help at all . ### 1/5 — So where’s my order? *2026-08-24, version 57.0* I have ordered click and collect a few times now. Each time the items are never ready for collection on the day I am told it will be. I try and find out on the app and the automated help section just says I will be notified when the items are dispatched for collection on the chosen day. Not particularly helpful when the chosen day has passed. It doesn’t give the option to actually speak to anyone. Very frustrating. ### 2/5 — Always had some glitch *2026-08-24, version 57.0* The boots app regularly glitches. You click on a product and then it takes you to a completely different one. Advantage card offers don’t add on at checkout. Always lagging. ### 1/5 — Crashes frequently *2026-08-23, version 57.0* I’m unable to check out on my basket because the app keeps crashing and glitching. ## Most critical reviews (10 lowest-rated) ### 1/5 — £10 Tuesday *2026-09-01, version 57.0* Product been on £10 Tuesday the last 2 weeks & still unavailable to purchase after trying for the 2nd time to purchase ### 1/5 — Great until there’s an issue *2026-08-31, version 57.0* I have been a loyal Boots customer for years, and have used the app for many years too. I moved house in February, and since then I have been unable to place an order to be delivered to my home address, despite having placed dozens of orders successfully at my previous home address. The reason being that the Customer validation checks for these new orders have failed. Despite numerous emails to the customer service department, which have all being treated as a singular emails with a stock response “we are unable to discuss why a validation check has failed”. Requests to escalate the issue to App administrators or IT staff all ignored, calls to customer service have resulted in the same failure to resolve the issue. Through a process of elimination, I now understand that my address must be black listed on their app and online platform, I had tried different cards, ensured that all my cards were correctly registered to my address, placed orders online as guest - nothing worked, all orders I wanted to be delivered failed (there have been numerous, about 10 since moving here) So today, I tried one last thing - I placed an order to be delivered to store, and it worked!! I am now certain that my address is black listed, maybe (I am guessing) the previous occupant, kept “not receiving” orders, and it triggered a do not deliver to this address by Boots, the App fails to cross reference me rather just the address, making it impossible for me to order for delivery to my home address. This wouldn’t be a major issue if when Boots are called or emailed, explaining the issue, they actually escalate it to the App administrators or IT department when requested, rather just sending than same stock response and doing anything about it. Boots - you need your App to: - Not black list an address only, black list a person and address so if they move, future occupants can place orders - most importantly you need to improve your customer service, so if a customer has a issue it’s actually escalated and resolved ### 1/5 — Worst app *2026-08-31, version 57.0* Worst all ever, whenever you want to search something there is an error pop up shown. ### 1/5 — Useless *2026-08-27, version 57.0* Keeps generating errors ### 1/5 — Terrible app *2026-08-26, version 57.0* So slow and doesn’t open the correct items when you click on them, some items like makeup are impossible to see when choosing a particular shade. Just buggy AF ### 1/5 — Despite my many email & complaints to Boots to have them reset my password!! *2026-08-26, version 57.0* They have failed to do so & are giving my my 3 contact lens accounts, all earning points to somebody rogue, all because their optician team typed in the wrong details, but neither they Nor Boots customer services, will contact me back, to rectify that & unlock my account for me to shop on line now I am permanently Paralysed from the arm pits down, I cant just pop to my local Boots at all!! So this seems to be my only option/way to re-complain & to do this, I have had to make another account & have a new advantage card added, as my advantage account which had hundreds of pounds worth of points on, have now just disappeared & are being given to god knows who!! So hopefully as this is now 3 YEARS THAT THIS HAS BEEN GOING ON, I MAY FINALLY GET A HUMAN DECENCY RESPONSE TO THIS PROBLEM & THEY FINALLY RETURN MY LONG STANDING ACCOUNT & ALL MY HUNDREDS OF POUNDS IN ADVANTAGE CARD POINTS & RESET MY PASSWORD AS REQUEST AT LEAST 💯 TIMES!! But it seems them permitting fraud & breaching my privacy & leaking my Data to strangers, whom Boots have assisted in allowing them to mug me off of hundreds of pounds, is an acceptable practice at BOOTS even though its is FRAUDULENT!! Their opticians team in Peterborough made the mistake, but refused to rectify it on 3 occasions, they just said 🤷🏻‍♀️not our problem!! UTTERLY DISGRACEFUL!! ### 1/5 — Price differences *2026-08-26, version 57.0* I went to buy prada candy it was online on offer but while I was shopping i thought I may as well get it then, but the offer was online only and it is not matched instore, ended up in John Lewis instead ### 1/5 — The only thing it Boots is me out of the app… *2026-08-25, version 57.0* Why won’t it let me link my Boots card to get points?? Also, every time I try to order, I keep getting a “technical issue” message then it continuously kicks me out of the app then won’t accept my login details even though they are correct. Think I’ll stick to Superdrug… ### 1/5 — Phone issues *2026-08-25, version 52.0* I can’t order anything as my phone is not 16 so husband tried on his apple 16 plus but all day with sorry we have technical difficulties anyone else have this problem ### 1/5 — The update has made the app awful *2026-08-25, version 57.0* The app use to be really simple to use, the offers were easy to see, to load onto your card and see what was loaded on your card. Now it just seems to direct you to a webpage, which half the time wouldn’t load in boots stores because they require a good signal or wifi to work well. ## Most praised reviews (10 highest-rated) ### 5/5 — Love boots offers *2026-08-31, version 57.0* I love the offers that are emailed through . Well worth the savings . Great delivery service too and chances to double your points . ### 5/5 — Missing item *2026-08-28, version 57.0* I have been shopping online with Boots for quite some time, and they have never missed an item from any of my previous orders. However, when my recent order arrived on 13/08/26, I noticed that one item was missing — The Ordinary Glycolic Acid. Unfortunately, I have been unable to reach a customer service representative, as I have only been able to communicate with the AI chat. I hope Boots can improve this service and provide customers with better access to support when there is an issue with an order. I would really appreciate your help in locating the missing item and arranging for it to be sent to me, or providing a suitable resolution. Thank you, and I look forward to hearing from you. ### 5/5 — Always There *2026-08-28, version 57.0* No matter what you need when you walk through the door, the staff at Boots are there to support and assist you in finding exactly what you need fast. I just love that! ### 5/5 — Best for beauty and medical aids *2026-08-28, version 57.0* Always good bargains on beauty, perfume and medical requirements ### 5/5 — Fabiha *2026-08-28, version 57.0* I LOVEEEEEE BOOTSSSSS ### 5/5 — Fabulous service *2026-08-26, version 57.0* I went into Boots ( Whitehaven ) today with a faulty electrical product I had purchased. A wonderful lady called Sandra helped me, and talked me through everything. She was very knowledgeable about the product and went above and beyond. She is a valued employee and definitely a credit to Boots!!!!!!!!! ### 5/5 — No 7 service consultant *2026-08-25, version 57.0* Purchased products today to the No 7 counter The attendant was very knowledgeable about the products and very helpful introducing me to different products and very professional . I came in to buy something for £10 Iended up spending £140 !!! ### 5/5 — Quick & Easy *2026-08-23, version 57.0* No stress when ordering with Boots ### 5/5 — One of the best *2026-08-22, version 57.0* I’m quite happy with the offers and products! ### 5/5 — Probably my favourite loyalty scheme *2026-08-22, version 57.0* Lots of decent offers across a wide range of products. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*