# Boots Hearingcare — user reviews > 29 indexed App Store user reviews of Boots Hearingcare by Sonova AG, rated 2.46/5 from 26 ratings. - Source: https://appshunter.io/ios/app/boots-hearingcare/id6446111502/reviews - App overview in markdown: https://appshunter.io/ios/app/boots-hearingcare/id6446111502.md ## Newest reviews (13 of 29) ### 1/5 — Possibly the most useless app ever *2025-02-22* It just doesn’t work, you can find an appointment but when you try and confirm it just doesn’t do anything, absolute garbage, was it even tested, I don’t see many good reviews at all?? ### 1/5 — Tried to download the app 4 times No joy! *2025-02-12, version 3.3* Downloaded the phonak app instead worked instantly! ### 1/5 — Awful *2024-11-10* Don’t give me messages about the danger of changing settings when the app logs you out at random and disconnects the Bluetooth at the most inconvenient and potentially dangerous of moments when I needs to changes mode Always stay logged in. always connected. Split the commerce from the functional hearing aid control. **Developer response:** Hello, We apologize for the distress and potential danger these issues may have caused and take your feedback seriously. We are working on these problems and hope to meet your expectations once they are corrected. Thank you for taking the time to share your experience as it helps us to improve. Should you ever need further assistance you can also reach us through the "Get Help" section of the app. -Matthew ### 1/5 — Hearing aid *2024-11-10, version 3.2.9* Waste of time Put purchases in the basket and then could not proceed to checkout. Iam boots hearing care kept on coming up on the app and then failed to connect me. Will look elsewhere for supplies ### 1/5 — App does not accept personal email addresses *2024-11-08, version 3.2.9* Unable to use App as it will not recognise my email address as valid. Boots manage to email me at this email ### 1/5 — Complete waste of time *2024-10-05, version 3.2* Every time I try to connect to the app I have to pair them, very frustrating supposed to be from a specialist company, with the app this bad I won’t it from Boots again. ### 1/5 — Rubbish *2024-08-30* I was asked to use this app but I am unable to. It asks for a customer reference but I don’t have one, so yet another triumph for Boots. I don’t know who writes your apps but they need to be a customer to experience just how rubbish Boots apps really are. Just to highlight how bonkers this app is, once you are logged in, there is a section detailing how to install it! Surely even Boots realise that you must have done this otherwise how would you be able to read it. Pure bonkers **Developer response:** Hi there, We are sorry to hear about your frustrating experience! The Customer Reference is an optional field so it shouldn't block your account creation; required fields are indicated by a red asterisk. We hope you will give Boots Hearingcare another shot and continue to share your experience with us as we value your feedback and it helps us improve! If there is anything further we can assist you with the "Get Help" section provides direct contact with support by phone and email so that we may more quickly assist you in the future. -Matthew ### 1/5 — Absolute nightmare *2024-08-01* Just spent almost an hour trying to get the app to work. Not intuitive at all. Firstly trying to register is really abysmal. There is no guidance on how to log your advantage card, just trial and error will get you there eventually. Then composing a password is not at all easy. It’s only when you get it wrong that it tells you the format to use!! Then when you eventually get it right it throws you out because the advantage card number isn’t compatible so you try a different format to then find out your password has been removed. So you try again only to go around in circles. Eventually I managed to register an account. I next tried to link my hearing aids. Tried several times but only the right one would link up. Have given up - there’s an hour of my life illegally not get back. Utter rubbish. **Developer response:** Hi, all together this sounds like quite a frustrating experience which we are now investigating. We are sorry for the trouble but thank you for sharing as it will help us improve! Should you experience further problems with our app you can contact us directly though the "Get Help" section of the app where you can get in touch with a customer care agent who would be glad to address your troubles. It would also help us to know what model hearing aids you were trying to pair so that we may investigate further. We hope you'll give us a chance to rectify these issues and stay with Boots! - Matthew ### 1/5 — Has a mind of its own. *2024-06-02* I’ve only tried using this for a week, but have had the same problems as previous reviewer mentioned. It does keep randomly switching between selections. Also, if you alter the volume in it in any setting, it takes itself back to where it wants to go rather than where you set it. I have deleted the app now and will try re installing it. It also shows my next appointment in one weeks time as a ‘past appointment’. **Developer response:** Thank you for letting us know that you are experiencing these issues. We appreciate the challenge it has created for you and are working to have a solution released as soon as possible. -Matthew ### 1/5 — Refuses to connect to aids, so currently a useless app *2024-05-01, version 3.0* See heading! ### 1/5 — Too complicated to register *2024-04-25, version 3.0* If you do persevere it won’t accept standard secure password ### 1/5 — Rubbish *2024-04-25, version 3.0* Won’t let me log in. Says you have an account then says you don’t. Asks to reset password then fails. Hopeless. Terrible reputation damage for Boots. ### 1/5 — Impossible to login *2024-04-07, version 3.0* Impossible to login with repeated email verification fails. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even register! Doesn’t recognise address just stuck and frozen page *2026-05-02* Stuck on register page rubbish app ### 1/5 — Appalling *2026-02-10* Try to book an appointment and the screen goes blank. What a waste of time! ### 1/5 — A waste of time *2025-11-28* My top of the range aids will not connect to the app. ### 1/5 — Awful *2025-10-21* Slow, clunky and impossible to register. Move screens and you lose everything. Built for 1983… 40+ years out of date. ### 1/5 — Disgusted *2025-10-19* The audiologist doesn’t tell you how useless the app is with its disconnection problems. They’re only interested in relieving you of £3.6k of your money. I’ve got to see her next week. I hope I don’t upset her too much when I ask for a full refund. ### 1/5 — Nightmare *2025-10-08* App shows available bug when you pick one it then states it’s no longer available, surely it can’t be difficult to sort out your system, pathetic ### 1/5 — Nightmare *2025-08-04* Impossible to register tried for over an hour ### 1/5 — Got nowhere after an hour *2025-07-09* Poor poor app. Takes ages then locked me out. Going to delete and try again, failing that ., I probably go elsewhere ### 1/5 — Literally does not connect to your phone *2025-05-05* Very poor connection, constantly having to reinstall the app. Not happy ### 1/5 — Don’t bother *2025-04-08* The app only recognises one hearing aid and even then, can’t pair itself to the aid. Stick with Phonak’s app. ## Most praised reviews (6 highest-rated) ### 5/5 — At last *2024-06-18* Much improved with update thnx ( are you going to make it compatible with Apple Watch ? ) **Developer response:** Thanks for taking the time to follow up with us again; we're glad to hear the update has improved your experience! While we do not have any current development plans for Apple Watch compatibility, we always welcome new ideas. Should you have any further suggestions for improvements, your feedback is always welcome and valued. -Matthew ### 5/5 — Mr *2024-04-12* Brilliant App, allows us to connect to the hearing aids to phone and allows me to book my appointments on the app **Developer response:** Thank you for choosing Boots and taking the time to share your positive experience with us! We hope you continue to enjoy the app and are always glad to hear your feedback. -Matthew ### 3/5 — Jury's still.out... *2024-11-14, version 3.2.9* UPDATED. App reloads attempted. 3rd time lucky, maybe due ton recent app update/ revisions. ### 2/5 — Worse App Ever *2026-02-09* The only thing this app is good for is changing the volume on my hearing aids. Trying to manage appointments simply does not work, all I ever get is a message saying there is a connection fault and check my internet. This message appears regardless of internet source. To make it even more annoying the helpline was not at all interested in the problem 😡 ### 2/5 — App and Boots’ systems not merged and aligned. *2026-01-31* I made an appointment using this app which was confirmed. When I attended the specialist at Boots did not have me on their system. A second experience I made an appointment which was confirmed. I received a text indicating it had to be cancelled. The next day I received a text reminding me to attends the cancelled appointment. ### 2/5 — Random mode switching *2024-05-22* App randomly switches every few seconds between the selected mode and Bluetooth Microphone mode, which changes the settings experienced at the same rate. The phenomena only occurs when the Bluetooth mode button appears. Rebooting the phone returns the App to normal status, with no Bluetooth mode button present. This normality only lasts for a while. iPhone 15 Pro/Phonak aids. IOS up to date. Please address. **Developer response:** Thank you for pointing this problem out to us along with all of the details to help us identify the cause of the issue. That information is quite helpful for our investigation. We appreciate the challenge this poses to your experience with Boots Hearingcare and your Hearing Instruments so we are working to have this fixed as soon as possible. -Matthew --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*