# Boots Middle East — user reviews > 128 indexed App Store user reviews of Boots Middle East by M.H. Alshaya Co. W.L.L., rated 4.70/5 from 1,021 ratings. - Source: https://appshunter.io/ios/app/boots-middle-east/id1537064114/reviews - App overview in markdown: https://appshunter.io/ios/app/boots-middle-east/id1537064114.md - Rating breakdown: 5★ 859 · 4★ 74 · 3★ 29 · 2★ 25 · 1★ 34 ## What do users think of Boots Middle East? Overall sentiment: negative **Pros** - 🚀 Fast and convenient shopping - 💎 Great products and brands - 👍 Easy to use app **Cons** - 🐛 Frequent crashes and freezes - ⏱️ Slow and laggy performance - 🔌 Unreliable checkout and payment - 🗺️ Inaccurate location services **Commonly reported bugs** - Unable to add items to cart - Promo codes not working - Incorrect product availability - Login and account issues **Most requested features** - Improve search and filtering - Add more payment options - Implement better order tracking - Introduce dark mode ## Newest reviews (12 of 128) ### 4/5 — Lags *2024-09-21, version 1.45* Website lags a lot .. hard to get to check out ### 2/5 — Slowly application *2024-08-28, version 1.45* Need to be more faster ### 2/5 — شي لا يعقل *2024-07-15, version 1.45* اتمنى تيضيفون الدفع عند الاستلام + جنوب الرياض مو موجود بالتوصيل؟ العزيزية والحائر ؟ اتمنى يعاد النظر ### 3/5 — التطبيق له أكثر من 3 أسابيع معلق للأسف *2023-11-05, version 1.44* التطبيق له أكثر من 3 أسابيع معلق للأسف، كل ما أحاول أدخل وأختار منتجات يخرجني ### 3/5 — The application is not working *2023-07-23* The application needs improvement,it’s not working **Developer response:** We're sorry to hear that and would love to know more about your experience with us. Can you send more details about what happened to Bootsmobileapp@alshaya.com ### 1/5 — Not recommended, bad customer experience *2023-06-01, version 1.42* I bought 3 medical items and they delivered different items Then I called them and no support at all from them, finally the log complaint and they told it will tack 5 days and no one came back Even they send survey for me and I share same feedback and they reply that “ Sorry, we are unable to publish your review right now as it doesn't meet our guidelines”!!!!!!!!! ### 1/5 — Slow *2023-05-23, version 1.42* Very slow- keeps disconnecting ### 2/5 — Can’t redeem the Aura points ! *2023-05-19, version 1.42* Always transaction declined when using the points , why !??? ### 3/5 — Aura points doesn’t work *2023-05-15, version 1.41* I tried to link my purchase to my Aura account multiple times but couldn’t! ### 3/5 — الابليكيشن/الموقع *2023-04-09, version 1.41* الابليكيشن وايد بطيىء ويعلق …لكن كل شي فيه جميل ومفيد .. ### 3/5 — يحتاج تحسيين *2023-04-03, version 1.41* البرنامج جميل و لكن يحتاج تحسين التصفح فيه بطيء جداً ### 1/5 — اسوء تطبيق وموقع *2023-01-13, version 1.37* طلبت من عندهم وقت العرض جلس معلق شهر ورجعو فلوسي بعد لطعة وبدون توضيح منهم لحد يشتري اون لاين نصيحة ## Most critical reviews (10 lowest-rated) ### 1/5 — Localisation *2026-04-14* L’appli nous localise au Qatar 🤔 ### 1/5 — Uk *2025-11-26* Uk ### 1/5 — Localisation *2025-08-15* Je ne comprends pas pourquoi je suis localisé au émirat et pas en Angleterre ### 1/5 — Update removed favorites *2025-06-26* Update made things worse ### 1/5 — Delayed delivery *2024-11-25* So delayed and the costumer serves didn’t reply! ### 1/5 — تطبيق فاشل *2024-11-11, version 1.45* اخذه يومين عشان اقدر اتمم طلبي مرات اسمي غلط مره الايميل غلط ومره الايميل مستخدم اومحظور صراحه تبهذلت معاه مره ### 1/5 — الموقع يعلق كثير ومش عملي ابداً عن طريق الرابط او سفاري اسهل بكثير *2024-08-24, version 1.45* ارجو تعديل الاخطاء فالموقع ### 1/5 — Worst app in use *2024-05-04, version 1.45* This is the most slowest app i have ever used. After thousands click page get open and fetching data on each click. You need to work on your app asap or else losing the clients. ### 1/5 — Very slow can search *2024-03-15, version 1.44* I couldn’t search by item names and the delivery should be same day not 2 days ### 1/5 — Terrible experience *2023-07-09, version 1.42* Terrible app. Products are always missing or not delivered but they only tell you after they deliver the items. When you’re shopping everything is available but later they say it’s not in stock. Only after they delivered half your items! Terrible app for online shopping and the customer service usually can’t help. Their hands are tied. And on top of that delivery is 20 Dhs items! ## Most praised reviews (10 highest-rated) ### 5/5 — Najd *2026-04-04* Excellent ### 5/5 — I LOVE Boots *2026-01-27* I LOVE Boots ### 5/5 — iraq *2025-08-02* iraq ### 5/5 — Awesome *2024-10-11, version 1.45* Apps is easy to use and convenient to shop. ### 5/5 — Wonderful *2024-01-31, version 1.44* Good ### 5/5 — Terrible UK counterpart *2023-11-26, version 1.44* Took me 4 hrs to select items for black friday discount for selected items. I wanted to pay w/ visa but i couldn’t put in my card name. Because of that one of the items I wanted was out of stock and I have to find another item to fill in for the 30-pound discount. VERY DEPRESSING APP GLITCH. Much worse than on-site shopping. Sry abt reviewing for the wrong region. ### 5/5 — Boots hair care *2023-09-24, version 1.43* Excellent and light products ### 5/5 — Perfect *2023-01-31, version 1.39* Thank you very much ### 5/5 — B *2022-12-22, version 1.37* The application is very slow ### 5/5 — Hi *2022-11-04, version 1.37* Boots is good online shopping you get brand --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*