# BOOX Assistant — user reviews > 103 indexed App Store user reviews of BOOX Assistant by Onyx International Inc., rated 2.10/5 from 25 ratings. - Source: https://appshunter.io/ios/app/boox-assistant/id1527846834/reviews - App overview in markdown: https://appshunter.io/ios/app/boox-assistant/id1527846834.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 2 · 2★ 5 · 1★ 13 ## What do users think of BOOX Assistant? Overall sentiment: negative **Pros** - 🚀 Fast file transfer between devices - 👍 Simple and intuitive interface - 📱 Easy push functionality for documents and images - 🔄 Syncing works well when functioning properly - ✨ Good companion app for BOOX devices - 📤 Quick document sharing capabilities **Cons** - 🐛 Frequent crashes when opening notes - 🐛 App crashes when viewing synced notes - ⚠️ Poor synchronization reliability - 🐛 Blank pages displayed in notes - 🔧 Lacks in-app reading functionality - 🐛 Crashes with infinite notes format - 📱 Poor iPhone screen optimization - 🔐 Password-protected notes visible unprotected - 🌐 Limited server location support - ⚠️ Infrequent app updates - 🎨 Poor handling of non-standard canvas sizes - 📊 Incomplete note synchronization - 🔤 Poor English translations throughout - 📱 iPad display issues - not full screen - ⚠️ Slow synchronization process **Commonly reported bugs** - App crashes when opening notes - Login verification code not sending - Sync freezes with security check slider - Notes show as blank after sync - Push file functionality not working - WeChat login not functional - EU server not supported - WiFi transfer not working - Device binding fails and cannot be re-established - File download saves to inaccessible /var directory - Notes missing after device folder relocation - Color notes cause import crashes - Infinite notes crash on complex documents - Non-standard canvas content gets cut off - Only partial notes visible on phone - App crashes with latest Palma 2 update - List view text too small to read - Dynamic Island and new screen sizes not optimized **Most requested features** - In-app reading capability for books and PDFs - Batch photo upload functionality - Read highlights and annotations on phone - Sync reading position across devices - Camera scan function to push notes - Safari share extension integration - Support for template viewing in notes - Multi-language support (Russian, others) - Landscape mode lock for iPad - Better handling of infinite notes format - Access to synced books on mobile - Copy functionality for synced books ## Newest reviews (17 of 103) ### 4/5 — Solid *2026-01-18, version 1.4.4* The UI is a little funny but it works well enough for my Note 4C. I don’t get the hate. ### 3/5 — Missing read-in app option *2026-01-15* I guess it does what it describes, but the lack of in-app reading option leaves much to be desired in terms of the overall ecosystem experience. ### 2/5 — Lots of crashing *2026-01-05* App still crashes when trying to open notebooks. ### 2/5 — Still crashes *2025-12-24* Onyx' updates to this app are few and far between. I was hoping this latest update would at least address the constant crashes when opening notebooks, but alas the problem still remains. ### 2/5 — Great when it works *2025-11-09* App keeps crashing when I try to open my synced notes ### 2/5 — 關於照片上傳的問題 *2025-09-08, version 1.4.1* 一次只可以上傳一張照片有點麻煩，有大量照片要上傳的時候很不方便 ### 3/5 — Seamless integration?? *2025-07-20, version 1.4.1* Had the Air 4C for a short time. Like the device itself but the iOS app is substandard because on opening the notes the app just shuts down. Disappointing for such an expensive device that it’s not supported better and the app developers response was that the app is old. It would be good customer service to upgrade and release a version of the app that is stable. ### 3/5 — It works… *2025-07-17* but that’s all it does. It’s clearly not been updated for iPhones with the Dynamic Island and/or newer screen sizes introduced since the app was developed. That makes the app somewhat difficult to use—buttons get obscured, elements overlap—and that should be the first thing to get fixed. Next, having highly-proficient English speakers either on staff or on contract to help with the wording would help with some of the confusion in the app. It’s very possible some of the negative reviews are simply from people who don’t understand some of the word choices throughout the interface. Refining the English will give the app more polish. Lastly, the app isn’t linked from the Boox website (which also needs some polish on the language). I knew it existed and went to the site to read up on it when I received my Palma 2… and there was nothing. It should not only linked from the site but cheered loudly as a great way for iOS users to decrease interaction with their phone. Regardless, it works (as long as you can puzzle-out various bits and pieces). It might simply be best at creating an account and then serving as a way to log in quickly on a new Boox device, but it works. ### 2/5 — Non funziona *2025-05-28, version 1.4.1* È un’app di per se progettata benino, almeno cosi sembra, però purtroppo si impalla praticamente ogni volta che si vuole aprire un File che è sul tablet e fa fatica a sincronizzarsi. Però la funzione Push funziona e per mandare i documenti dal tablet al telefono ci sono altre modalità che non includono l’utilizzo dell’app. (Consiglio la generazione di un qr code) ### 3/5 — 希望儘快更新 *2025-05-03, version 1.4.1* 覺得比較不好的點是點進去看自己的筆記不會是符合手機的大小，紙張外側會有很醜的馬賽克邊邊 ### 2/5 — Не работает *2025-04-19, version 1.4.1* Аккаунт один, в книге ничего не появляется. ### 1/5 — Doesn't work *2025-04-07, version 1.4.1* Doesn't work ### 1/5 — Crashed many times *2025-02-27* I can’t even use it to leave a review. It keeps crashing in my IPhone ### 1/5 — Not easy to use for customers who aren’t US based *2025-02-23, version 1.4.1* Doesn’t enable easy login for Australian based customers. Very frustrating also I can’t use the boox push function properly ### 2/5 — Boox - great hardware, illogical software *2025-02-13, version 1.4.1* I have a couple of Boox devices, they’re superb. But their syncing solutions are just weird… I keep all my books in a OneDrive folder. Every time I annotate or bookmark those books, instead of saving those back to my OneDrive, Boox copies them to its own cloud. Same with notes. The annotations / bookmarks / statistics then appear only in Boox’ own (substandard app). The app is poor. It’s essential to have a place to read your notes and highlights on any device. But sync is broken - many notes just show as blank and the sync takes forever. Big UI issue on iPhone - in list mode, even with the smallest text size in iOS settings, you can’t read more than a few words of the book titles! It’s not good enough for a company competing with Remarkable etc… ### 1/5 — Tragedia *2025-02-03, version 1.4.1* Zamyka się przy próbie podglądu notatki ### 1/5 — stopped working with latest update *2025-01-22, version 1.4.1* can’t push files anymore since updating the boox palma 2 ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashes *2026-03-26* Any attempt to open my notes crashes the app ### 1/5 — Can’t view notes :( *2026-02-15* Works for pushing docs to my Boox Note Air 5 C. But when I try to view my one of my synced notes on iPhone and iPad, the app crashes every time . As this app has not been updated in a long time, I’ll assume the devs don’t care. ### 1/5 — Not very usable *2026-01-23* I own a box ultra c, a 7 inch, a note 5 c I would think I’ve invested enough to expect a decent iPhone app to add stuff to my boox devices. Half the time when I open a note it spins then crashes. The app stinks. ### 1/5 — Garbage *2025-10-25* Crashes when opening infinite note. Fix this app or delete it. Stop selling people on its functionality in your marketing if you don’t bother making it work. You could learn a lot from Remarkable or Supernote. ### 1/5 — Almost completely useless *2025-10-02* By almost I mean 99% useless. And that’s when it doesn’t crash. Who wrote this? ### 1/5 — Basic features are not available or not working. *2025-09-01, version 1.4.1* - The main feature to transfer files from and to iphone is not working properly! Whether using boox drop or push files. They are all buggy and I couldn’t depend on them. - You cannot continue reading your synced books from the application!!!!! OR at least to take a copy of the books synced!!!! So i wonder, what is the benefit of boox cloud then?!! (Only you can access your written notes but not your synced books ) I hope those issues can get resolved soon. ### 1/5 — Pas abouti et instable *2025-07-30, version 1.4.1* J’ai une Boox Note Air 4C dont je suis très satisfait. Les mises à jour sont régulières et apportent toujours plus de fonctionnalités (dont la dernière : notes infinies, que j’utilise beaucoup). En revanche, l’appli iOS est très en retrait au niveau qualité. Tout d’abord elle est instable et plante régulièrement à l’ouverture de notes. Ensuite, elle gère mal les canevas de taille non standard (pourtant prévus dans l’appli de notes native de la tablette), par exemple lorsqu’on élargit verticalement le canevas d’une note manuscrite pour avoir un peu plus de place : la partie qui dépasse du canevas standard 1x1 est coupée à l’affichage sur iOS. Enfin, le nouveau format notes infinies fait régulièrement planter l’appli en ouvrant une note un peu « complexe » (mais pas énorme : équivalent de 3 pages en vertical). Allez Boox, un effort pour mettre à jour les applis de synchronisation sur les systèmes tiers, on ne demande pas plus qu’une vraie visualisation sans défaut. ### 1/5 — 垃圾软件 *2025-06-21, version 1.4.1* 网页不给登陆非得下载。下载之后pdf也打不开，也下载不了，我用它告诉我看了多长时间的书？互传依旧用不了，不是网络问题就是不存在，要这玩意有什么用？文石的产品就是个垃圾 ### 1/5 — Unusable app *2025-06-16, version 1.4.1* Works badly, not all the notes are available on my phone. It is important issue. ### 1/5 — Impossible de se connecter *2025-06-06, version 1.4.1* Inutilisable même en choisissant le bon serveur, impossible d’envoyer le code d’authentification. ## Most praised reviews (10 highest-rated) ### 5/5 — Molto comoda e funzionale *2025-05-07, version 1.4.1* App semplice ma funzionale! ### 5/5 — Fast and easy to use *2025-05-07* I recently reinstalled this app. It used to be really buggy. Now I have had no issues transferring books from iOS to my Note Air (first model). It transfers within seconds. The only issue is when I forget to turn on the BOOX Drop option on the device. I used to upload books via Google Drive. This is faster. Thanks! ### 5/5 — Работает все ок *2025-03-10, version 1.4.1* Приложение работает, нужно на книге и приложении выбрать один сервер, ибо в приложении только 2 CN и US, на книге тоже выбираем US(никакой разницы с Европой), заходим с одной учетки и на книге и в приложении. Когда после всего вы заходите в книгу, нужно зайти в BooxDrop, что бы книги перекинулись на книгу (интернет должен быть включен). Приложение на английском, но все интуитивно понятно. Приложение работает, все проверено. ### 5/5 — Works great! *2024-12-27* I don’t know what other reviewers are talking about. This app works flawlessly with my Note Air Plus. I can view my notes and push images and files to my device from my phone. ### 5/5 — App seems to be broken *2024-12-16* This app worked brilliantly for me up until yesterday. I see that the app’s not been updated for a year so has books abandoned. This app would like to know and also would like to have a response. ### 5/5 — works perfectlyyy *2024-11-10* i have the go color 7 and this makes transferring super easy! i do have an iphone so that may make a difference but idk :) ### 5/5 — Works seamlessly *2024-05-15, version 1.4.1* Заработал европейский сервер и сразу стало очень удобно. Книжки и документы можно прямо из меню любых приложений пересылать! Спасибо! ### 5/5 — Good Companion for BOOX Device *2022-10-14, version 1.2.0* The last update made the app V3.3 compatible. Now it’s working fine again. It’s great to read notes on the phone and tablet. It’s also easy to push and send documents to the boox tablet. Thx onyx for this companion! If it’s possible, pls make the synchronization process faster. Even if there are no changes to any notes it takes long for the synchronization to finish. If there are a lot of notes, than it takes quite some time. ### 5/5 — Works perfectly *2022-09-23, version 1.1.4* Was able to push documents from my phone (via Files) to my Lumi. Quick and easy so far. ### 5/5 — Limited, but good *2022-04-27* Notes are viewable on iOS and iPadOS devices, and editable on the latter. Being able to push files and photos from my Apple devices to my Onyx BOOX device is really convenient. From those files I’ve created multi page templates and I used one photo as my device screensaver, in addition to the several ebooks (non-DRM PDF and EPUB) I was able to push across. In short this app has everything I would expect from an iOS/iPadOS app supporting a third party service and device. I’d normally give an app 5 stars only if it did something amazing and unexpected, but in this case I don’t know if that’s fair b/c given how the Apple ecosystem works, the developers of this app are limited in what additional features they can add without collecting a lot of data about end users and their devices. I really appreciate the respect of privacy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*