# BOQ Classic — user reviews > 129 indexed App Store user reviews of BOQ Classic by Bank of Queensland, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/boq-classic/id345259056/reviews - App overview in markdown: https://appshunter.io/ios/app/boq-classic/id345259056.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (19 of 129) ### 1/5 — The worst app I’ve ever used *2025-12-29, version 2.1.0* If I was choosing a bank based on their app I wouldn’t go with boq. Their app is the slowest glitchiest app you’ll ever use. ### 1/5 — So Bad *2025-12-24, version 2.1.0* the same as a review 4 years ago. Is BOQ management that stupid as to not see how bad it is and do nothing about it. must be costing them customers. ### 1/5 — Too slow *2025-12-18, version 2.1.0* The app takes far too long to load and you have to reload it after every session. In dire need of an update. ### 1/5 — Clunky *2025-12-12, version 2.1.0* This app is terrible. It’s clunky, you can never log into it, it freezes, considering my lively hood depends on my banking app I’m actually an idiot for still using boq as my bank. ### 1/5 — Constant crashing *2025-12-08, version 2.1.0* I would rate this zero stars if I could. Worst app I’ve ever owned in my life for one of the most important things to have control of for your life - FINANCES! I truly hope the app developer retires and the entire team involved do the world a favour and never create an app again. ### 1/5 — Terrible App *2025-11-28, version 2.1.0* This is a terrible user friendly app. It’s constantly down. I find it very inconvenient to have to get my member number to log in all the time. That’s if it even lets you log in. How about a PIN number like all the other banks or even facial identification?? I can’t wait until I’m not locked into your home loan any more so I can switch banks purely because of the inconvenience of the app. ### 1/5 — Quite possibly the worst app I’ve used *2025-11-28, version 2.1.0* Always under maintenance but never getting any better. Clunky and slow and I can’t even log in most mornings. Will be looking into using a different bank. ### 1/5 — Pathetic excuse for a banking app *2025-11-25, version 2.1.0* No MFA or Face ID to log in. No Osko. No payID. No option to load credit cards to your phone wallet. Cannot adjust withdrawal limits from the app. Frequent app crashes. Its 2025! Wake up and catch up. ### 1/5 — It’s not April fools day *2025-11-22, version 2.1.0* It’s hard to believe this app is what is being offered by a bank. If I didn’t know BOQ was actually a genuine bank, I’d think this was some sort of scams As far as I can tell, there’s no way to use Face ID to log in. That’s an omen of what to expect because logging in via an ID and password doesn’t always work. Assuming you can log in, the interface is, well, just lacking! I mean, you can do things, but the whole design looks like it was done by an amateur. At least that’s what I HOPE it is, because that’s better than the alternative - that BOQ just don’t care! ### 1/5 — Worst banking app of all time *2025-11-17, version 2.1.0* You can always rely on the BOQ to let you down when you need it most .. looking forward to leaving BOQ for good ! ### 1/5 — Very Poor *2025-11-10, version 2.1.0* How poor is this app that doesn't have much to offer. Worst is having to remember and input CAN number every time to log in. The only bank to still have that. Well not using this. lost a customer ### 1/5 — The worst I’ve ever used *2025-10-20, version 2.1.0* Would love to give it zero stars but not an option. Considering changing banks purely because of this app . ### 1/5 — OMG I wish I never moved to BOQ!! *2025-10-17, version 2.1.0* Honestly, I can’t believe how bad it is. Your BOQ Classic app is stuck in 2010. I’ve had to delete and redownload it from iTunes just to use it — and after getting fed up with doing this repeatedly, I called for support… only to wait 20 minutes. Honestly, I’m regretting moving to Bank of Queensland. The call centre’s advice? Open a new “mobile only” account to use the supposedly better app. I’m a business customer, and frankly, if I have to open a new account, I’ll be opening it with a bank that actually has a functioning app. It’s 2025. There are plenty of banks that get this right. It’s not rocket science ### 1/5 — This App it’s a joke and isn’t funny.. *2025-09-30, version 2.1.0* Worst app ever!! ### 1/5 — 💥Joke! *2025-09-17, version 2.1.0* BOQ new advertising campaign is clutching at straws. They want to build long lasting relationships. Their thinking is stuck in 1990. Build long lasting relationship by providing a mobile app and website that lives in the 2020s. They’re too far behind. They will NEVER have the management, and skill set to catch up with their competitors. Not even to mention NAB, WBC, ANZ & CBA. ### 1/5 — A joke *2025-09-15, version 2.1.0* For a bank to have this app and it be plain and not easy to navigate is a joke, I think they named it right “Classic” it is like and old classic back from when the internet started, not happy at all with this app ### 1/5 — Worst app I’ve ever used *2025-09-10, version 2.1.0* I’ve never in my life written a review before but feel the need to express how absolutely atrocious this app is. Cannot believe that you can’t employ people to design something that actually works. ### 1/5 — IMO It’s a bad app *2025-08-06, version 2.1.0* They really need to bring this app into the 21st century. For example, I can’t use Apple’s password manager to auto fill the password for this BOQ Classic app. Also, doing a search of Visa transactions if you ask to display credits only you will be shown all credits and debits and if you ask to be shown debits only you will be shown all credits and and debits. What’s the point of even offering that as a search option if it’s not going to work? Better yet how about they just make it work? And when are they going to improve security for logins? ### 1/5 — Does not work *2025-07-28, version 2.1.0* New update don’t work. Changing banks this is BS ## Most critical reviews (10 lowest-rated) ### 1/5 — Mare *2026-06-14, version 2.1.0* This BOQ app is a absolute Nightmare, please someone help us , I have to use it and suffer. Is someone in BOQ bank who can hear me ?! If you ask why, just install and use , no need any further explanation, easy right?! ### 1/5 — Absolutely pitiful *2026-06-05, version 2.1.0* It would appear there is no upgrade in sight for this ridiculously poor app. Forever freezing, slow to load, and not user friendly in the slightest. Ive been banking with boq for over 25 years and i am about to switch all of my accounts including my business account due to how terrible this app is. ### 1/5 — No Face ID login *2026-05-24, version 2.1.0* Horrible app that requires entering customer id and password everytime you login ### 1/5 — Garbage *2026-04-14, version 2.1.0* This has to be one of the worst banking apps I've ever seen and had the displeasure of having to use. I'm actually switching banks it's so rubbish. ### 1/5 — Update app *2026-03-11, version 2.1.0* The Bank of Queensland Classic app is honestly one of the worst banking apps I’ve used. The interface feels outdated, slow, and clunky compared to most other Australian banking apps. Basic features that should be simple end up taking way longer than they should because the navigation isn’t intuitive. The app frequently logs you out, loads slowly, and sometimes takes multiple attempts just to check balances or make transfers. For a bank in 2026, the technology feels years behind competitors like CommBank or Up. Another issue is reliability — there are times when the app struggles to load accounts or displays errors, which is extremely frustrating when you’re trying to manage payments quickly. Overall, the user experience is poor, the design feels old, and the performance is inconsistent. BOQ seriously needs to invest in improving this app because right now it feels like a major step behind the rest of the banking industry. ### 1/5 — The worst banking app ever *2026-02-07, version 2.1.0* This app sucks. I can’t even log in anymore so it’s absolutely useless. I’d give it 0 stars if I could. ### 1/5 — Review of app not bank *2026-01-27, version 2.1.0* I have been persistently trying to use this app since I joined boq 8 years ago and it has never been easy to use nor is the code bug free. It makes me wonder if the code has been adequately validated. Please update it to be as user friendly as other banks apps before I junk it and close my account. ### 1/5 — Worst banking app ever! *2026-01-13, version 2.1.0* Outdated and useless. When you can finally get into it the information is not up to date. Can no longer access credit card details so now have 2 apps for one bank and have to use BPay to pay the credit card. Ridiculous. ### 1/5 — Garbage App *2026-01-11, version 2.1.0* One of the WORST apps or banking even just the classic online site is the same. They nailed the MyBOQ app why the hell can’t they make this like that? This forever has log in issues DAILY if not HOURLY. It’s so bad it’s making me consider switching banks even though I have been with BOQ for decades. But the classic online for any banking online is soooooo bad and you won’t fix for whatever reason…. ### 1/5 — Oh my god *2026-01-10, version 2.1.0* This app is so bad if I was jigsaw I’d put the creator of this app in a saw trap and rig it AND HE WOULD DIE. I HATE THIS APP. ITS SLOW AND STUPID AND IM GONNA DIE ## Most praised reviews (10 highest-rated) ### 5/5 — Worst financial app ever *2026-01-28, version 2.1.0* The old telephone bank is more reliable than this app. Enter your account number and password and the screen turns white and freezes. Deleted and reinstalled countless times. ### 5/5 — Boq ftw *2012-06-27, version 1.0* Amazing, easy, allgood ### 3/5 — Receipts for payment of items. *2025-03-18, version 2.1.0* This App is not the worst and it’s not the best either. If you forget to tick send/email receipt you will never get one ever. I did just that last night because during the BSB transfer the Bank stated that I had a few seconds left before it was going to shut down. So I forgot or didn’t see where the tick box was in the hurry to close up. So it would be nice if one could go back in and get their receipt. ### 3/5 — Suggestion for credit card usage. *2024-11-19* I’m a new customer to BOQ, I have a credit card so the app works OK. I can see the balance, and what has been charged. BUT how about showing PENDING transactions, this way I can see if there is any fraudulent activity before I see it as being processed. It can take days from the initial transaction to appear as a charge to the card. Other providers have it, it can’t be that hard to show it as pending. Making this is a proactive process that will in the end save me and you, the bank. Plus make it easier to contact the app developer for such suggestions. ### 3/5 — Disappointing, but functional. *2017-06-21* The app is over simple and not secure. This really reminds me of the old NAB app only worse! It absolutely is functional but the reason I'm giving it a low rating is just because it's far too simple. Now while I appreciate BOQ is not a "big" bank, most other small banks still manage to get it right with their app. St George is a perfect example. I can see myself doing more banking on a computer/tablet than the app, or attending a branch, and just using this to check balances really because that seems to be its key functionality. It doesn't look like it'll do much other than show balances and let you transfer between accounts... Disappointing. I hope BOQ decide to do what NAB did not long after I joined with them which was coming out and releasing what is, in my opinion, the best mobile banking app out there... ### 3/5 — Okay *2012-01-02, version 1.0* Just gives the links to switch to safari . Quite pointless I guess ### 2/5 — Reduction in features with the last update? *2025-06-09, version 2.1.0* I’ve been using this app for a number of years and it used to save the Customer Number, so I only had to enter my password for access. Now, I have to enter everything from scratch - every single time! Come on people! My other banking apps have two factor identification with either a PIN or biometrics. Isn’t it about time you caught up? ### 2/5 — Why? *2025-03-10, version 2.1.0* The previous version of the app was good. Logical and very usable. This new one was, initially, appalling but has since improved to just being bad. Is this designed to push us all to the myBOQ app? That is the only explanation I can come up with. I seriously considered dumping BOQ after 33 years because the first updated version was SO bad. However, I’ve stuck with them because the employees are doing the best they can with the app. If BOQ paid someone (in a different country??) to design the app, they should have saved their (our) money. ### 2/5 — Amazingly dysfunctional *2023-02-06* I have a theory that the terribleness of the app is directly related to how good your mortgage rate will be… & BOQ‘s rate was good. I’ve banked with them for 6 years now & I'm fascinated with how bad this app has been over that time. It went a solid year in there where it would instantly crash on opening, & BOQ shamelessly didn’t fix it. It does look like it’s stuck in the 1990’s, doesn’t have the option of entering a pin password let alone facial recognition; you can’t change the date of recurring transactions- can only cancel them… & lots of other user-non-friendly fantastic ness inside. ### 2/5 — Basics aren’t up to scratch for 2018 *2019-04-20* The BOQ mobile banking isn’t up to scratch even for basics in a competitive digital banking world. Having moved our finances over to BOQ from Bankwest earlier this year (yes Bankwest is owned by cBA I know), I was shocked at how retro BOQs app is. And even more shocked just then to see there has been no upgrades to the app for 9 months now- these should be rolled out regularly, like its competitors! Things like touch or Face ID login, use of mobile number for fast transfers, and Apple/google pay are now the norm. No where in sight for BOQ. And very annoying that you can notate transfers on their mobile platform, but not see notations if you view that transfer on desktop, (where notation is not possible). What’s going on there?!? Actually should have given this a 1 star rating...very disappointing 👎. Sort it out BOQ- this should be a priority. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*