# Border Mobile Banking — user reviews

> 11 indexed App Store user reviews of Border Mobile Banking by Border Bank, rated 4.73/5 from 795 ratings.

- Source: https://appshunter.io/ios/app/border-mobile-banking/id1532472433/reviews
- App overview in markdown: https://appshunter.io/ios/app/border-mobile-banking/id1532472433.md
- Rating breakdown: 5★ 685 · 4★ 53 · 3★ 21 · 2★ 4 · 1★ 26

## What do users think of Border Mobile Banking?

Overall sentiment: negative

**Pros**

- 👍 Friendly staff at physical banks
- 🚀 Easy and fast mobile banking

**Cons**

- 🐛 App frequently crashes or has glitches
- 🔑 Issues with login, password, and Face ID
- ⚠️ App often doesn't work or is unreliable

**Commonly reported bugs**

- App logs users out unexpectedly
- Password reset process is problematic
- Face ID and login features are not working properly

**Most requested features**

- Improve app stability and reliability
- Provide better customer support for app issues

## Most critical reviews (10 lowest-rated)

### 1/5 — Unfriendly

*2024-10-07*

This app is super unfriendly. Will not save your password or recognize Face ID. Also will reset your account to a point where you are forced to call in and reset it. Incredibly annoying.

### 1/5 — The amazing crashing app

*2024-07-26*

Local bank and people are great, the app is terrible. It’s always crashing, especially on the weekends

### 1/5 — Bad app

*2024-01-27*

The app is terrible, constantly crashes, and makes you sign in every single time. Face ID doesn’t work right, and will lock you out without any other way to unlock it, besides calling in during business hours.

### 1/5 — Not great

*2022-08-07*

App often times won’t let me log in and I always seem to have issues.

### 1/5 — App is slow and glitchy

*2022-02-21*

I almost always get a “we cannot verify your credentials at this time” message when I am trying to log into the app.

### 1/5 — Unhappy app user

*2021-10-15*

There has been many times this app has not worked. I now have to drive to the bank to deposit most checks.  I have to re-download every other day so i can open the app.  We are now considering moving to a different bank. I have also expressed this concern to multiple people at the bank and nobody seems to care.

### 1/5 — Bad Everything

*2020-12-30*

Worst app. Always going down and when you call the bank they transfer you a few times trying to find someone to help you but nobody has a clue how to log in. This has happened 3 times now and the staff at the bank are clueless on what the issues are, they tell you just to wait it out. So frustrating!

### 2/5 — Rarely works

*2025-03-25*

When this app works, it’s great. But this app rarely works. 90% of the time there is an error, or a glitch, or it logs me out saying my password is wrong. Then when I try to change it, it tells me I cannot use previous passwords, meaning that it wasn’t wrong. This app is extremely infuriating.

### 2/5 — Rarely works

*2022-12-23*

When this app works, it’s great. But this app rarely works. 90% of the time there is an error, or a glitch, or it logs me out saying my password is wrong. Then when I try to change it, it tells me I cannot use previous passwords, meaning that it wasn’t wrong. This app is extremely infuriating.

### 5/5 — five star for my bank

*2021-08-06*

super satisfied with the service. employees on physical bank are always happy and smiling. they are very accommodating too..

## Most praised reviews (1 highest-rated)

### 5/5 — Happy customer

*2020-11-06*

Great service at all of their banks. Mobile banking is easy and fast.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*