# BOS Mobile Banking — user reviews > 38 indexed App Store user reviews of BOS Mobile Banking by Bank of Springfield, rated 4.81/5 from 2,047 ratings. - Source: https://appshunter.io/ios/app/bos-mobile-banking/id575889751/reviews - App overview in markdown: https://appshunter.io/ios/app/bos-mobile-banking/id575889751.md - Rating breakdown: 5★ 1,813 · 4★ 126 · 3★ 30 · 2★ 11 · 1★ 42 ## What do users think of BOS Mobile Banking? Overall sentiment: neutral **Pros** - 👍 User-friendly - 🚀 Smooth and reliable - 💡 Convenient and easy to use - 👍 Great for less tech-savvy users - 🚀 Efficient internal transfer feature **Cons** - 🐛 Frequent login issues - 🐛 Unreliable app performance - 🐛 Bugs and glitches after updates - 🔒 Security concerns with account access - 🔧 Inconvenient UI changes **Commonly reported bugs** - App crashes and freezes frequently - Face/fingerprint ID recognition not working - Inability to access account after updates - Compatibility issues with older devices **Most requested features** - Bring back old, more user-friendly UI - Add option to disable mandatory updates - Improve deposit and payment functionalities - Provide better visibility into overdraft accounts ## Newest reviews (11 of 38) ### 2/5 — Update leads to Lost Info *2026-03-15, version 25.2.370* Updated the app today and when I opened it, my 30 day history is gone. When I searched for the 30 day history, it too was gone. Hopefully everything will be restored at some point ### 3/5 — Revamped mobile app *2025-03-01, version 24.1.323* I think the movement of deposit from quick access menu is bad, also the button to click to finalize deposit is in bad location ### 2/5 — Hardly works!!!! *2025-02-24, version 24.1.323* Every now and then the app will choose to work. But to many times I’ve been caught out shopping ready to pay at a register, and the app malfunctioned. I literally had to call a 1 800 number while I was stuck at the store & the end result was I used a different card to pay. Another occurrence is when I randomly check my account at 12 in the morning the app malfunctions every so often. This issue is becoming more frequent it states “ there has been a unexpected error try again later ” and you will literally be locked out of your account for who knows how long. This is beyond ridiculous and frustrating!!!! ### 3/5 — Horrible update *2024-09-30, version 24.1.323* Just got the most recent update of this app and thoroughly unimpressed. the old version was just fine and seemed much more user-friendly. This new version is slow and hard to navigate. ### 3/5 — Issues *2024-01-23, version 23.1.70* Too many log in issues, causing my account to get locked. ### 5/5 — BoS app rocks *2023-01-19, version 22.2.40* App is easy to use for both my personal and business ### 2/5 — Too many updates *2022-10-01, version 22.1.100* While the app itself works great and is well laid out, the significant number of updates prevents me from being able to check my balance quickly. I typically check 2-3 times a month and about 75% of the time I am unable to do so before updating the app. Please make the updates optional and allow the app to still function without the newest update. ### 5/5 — BOS App *2022-08-02, version 21.3.40* So easy to assess ❤️ ### 3/5 — Upset *2021-01-19, version 20.2.50* Face recognition login won’t pull up even tho it on in my settings. ### 3/5 — Security questions *2020-05-12, version 19.2.50* I can't log in bc of security questions that I did not chose. Going to the website did not help resolve this issue. ### 5/5 — Like the app. Quick and easy *2019-12-02, version 19.1.200* So nice to be able to view accounts, make deposits, and transfer funds from my phone 24/7! ## Most critical reviews (10 lowest-rated) ### 1/5 — Consistently inconsistent *2026-06-03, version 26.1.300* Constant trouble (logging in, viewing accounts on home screen, viewing statements, search, etc.) and error codes popping up requiring call to bank. Not user-friendly or intuitive to what you actually want to use a banking app on your phone for, definitely built for computer use not an app. ### 1/5 — Bad app *2024-09-27, version 24.1.323* This is one of the worst apps to login into . It’s just awful ### 1/5 — Internal transfer *2024-09-24, version 24.1.323* The revised update for the overdraft account does NOT have an option to learn the pay off amount. It only provide current & available amounts. Unless I am missing something 🤨. ### 1/5 — Update *2024-09-23, version 24.1.323* I updated to this new version and now I can’t access the app. Not pleased with this disruption in using the prior version of this app. Still can’t access the updated app. ### 1/5 — Don’t like *2024-09-22, version 24.1.323* I hate that this is in portrait instead of landscape. My iPad will not set up this way and I find it much too cumbersome to have IPad flat down. 😢 ### 1/5 — Bad Update *2024-09-19, version 24.1.323* The new update locked me out of my account. ### 1/5 — Had a lot of issues, now can’t even use it *2023-02-16, version 22.1.100* You have to have the newest apple product to even use this app now. (Needs iOS 14) My iPad is only a few years old and still perfectly good, no reason to update. So really this app is only for rich people now. ### 1/5 — Doesn’t work 80% of the time!! *2020-04-15, version 19.2.50* It lets me login online but not through the app! It always pops up a message to make a call. Sometimes it’ll block me out. I just want to see my instant balance sometimes without having to go through the actual website. It’s a huge inconvenience. ### 1/5 — Update causes so much lag *2019-12-08, version 19.2.50* Ever since they updated the app a few days ago just getting past the main screen with graphics takes so long. I had no issues before the update. But now even my finger scan for my password has a lag to it. Once I finally log my pending/posting transactions then take another minute to load. The lag is inconvenient I could log in on the desk top in half the time the app has been taking. ### 1/5 — Not what it used to be. *2019-01-04, version 18.2.70* This app used to be great, however I can no longer use it after last update. Fingerprint id locks it up. Please fix! ## Most praised reviews (10 highest-rated) ### 5/5 — Great usage *2026-06-01, version 26.1.300* Love being able to transfer funds to my kids accounts, mortgage loan and savings account. Great for mobile deposits and smooth functionality! ### 5/5 — Most excellent *2025-10-13, version 25.1.320* I really enjoyed the ease and reliability of the app. ### 5/5 — BOS online *2025-10-01, version 25.1.320* Very user-friendly and very convenient😀 ### 5/5 — Great app for not so great operator *2025-08-19, version 24.2.320* I'm old and not great with phones and computers but the Bank of Springfield app is EASY! ### 5/5 — Great bank *2025-01-24, version 24.1.323* All services ### 5/5 — Sidney and Josephine *2025-01-14, version 24.1.323* Did a great job helping as personal bankers!! ### 5/5 — Employee Review *2024-12-04, version 24.1.323* Tyler Jackson is the best! Alway so helpful, knowledgeable, and patient with all my questions, situations and problems. A definite asset! Michelle Knight ### 5/5 — New system *2024-09-27, version 24.1.323* I know there is a learning curve to any new system but this one has definitely more clicks to perform the usual functions. The one that I really dislike is having to have a text with a code sent to me every time I want to get into the payment program. Thanks for listening. ### 5/5 — Transfer *2024-09-25, version 24.1.323* The internal transfer button is so smooth and moves money quick! ### 5/5 — Mobile Banking *2023-07-08, version 22.2.200* BOS mobile banking is easy and make sure you verify your transfer. 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*