# BOS:311

> Boston residents report and track non-emergency neighborhood issues. (iPhone/iPad app by City of Boston.)

- Source: https://appshunter.io/ios/app/bos311/id330894558 (this page in markdown: same URL + `.md`)
- Developer: [City of Boston](https://appshunter.io/developer/330894561)
- Category: Utilities, Productivity
- Price: Free
- Rating: 2.60/5 from 80 App Store ratings · 69 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 26 MB
- Languages: American English, Arabic, Filipino, French (France), Haitian Creole, Kabuverdianu, Brazilian Portuguese, Russian, Chinese (Simplified, China), Somali and 3 more
- Released: 2009-10-22
- Data updated: 2026-08-16
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/bos311/id330894558/reviews.md

## What is BOS?

BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti.

Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.

## Key features

- Report neighborhood issues
- Track report status
- View active reports on map
- Submit non-emergency requests
- Community improvement tool

## What do users think of BOS?

Overall sentiment: negative

**Pros**

- 👍 User-friendly interface
- ✅ App functions flawlessly
- 💡 Innovative technology adoption
- 🚀 Efficient reporting process
- 🗺️ Useful map feature
- ✨ Great for reporting specific issues (potholes, needles, graffiti)
- 👍 Connects citizens and public works
- 👍 Quick response for some issues
- 👍 Easy to navigate
- 👍 Practical and user-friendly

**Cons**

- 😞 Reports opened for months
- 😞 City doesn’t do anything
- 😞 Caused more frustration
- 😞 App doesn’t do its job
- 😞 City doesn’t hold themselves accountable
- 😞 Reports go unanswered for months
- 😞 Absolute waste of time
- 😞 Not working since 2023
- 😞 Staff just stopped responding
- 😞 Comments are not confidential
- 😞 Doesn’t recognize area
- 😞 App is broken
- 😞 Old app was much faster
- 😞 New version was a step back in performance
- 😞 Useless app
- 😞 Not working after the update
- 😞 Cases never close
- 😞 Too clunky
- 😞 Making a report is too difficult
- 😞 New version useless
- 😞 Not effective
- 😞 Cases are not actually dealt with
- 😞 New version is a step back
- 😞 Takes more clicks to report
- 😞 Mapping is broken
- 😞 Lack of ability to see if an issue has already been reported
- 😞 New rebrand is terrible
- 😞 App is confusing to use
- 😞 Old app was better
- 😞 Bloated with crap
- 😞 Dig through menus
- 😞 Unable to submit reports
- 😞 App gets worse
- 😞 Most 311 calls are ignored
- 😞 Slow to load
- 😞 No way to report cyclists/bike lane issues
- 😞 Categories missing
- 😞 No ads in black areas of Boston
- 😞 Needs update
- 😞 Crashes upon opening
- 😞 App will not load
- 😞 Stopped working after iPhone update
- 😞 App isn’t working
- 😞 Updates failed
- 😞 App is trash
- 😞 Insufficient
- 😞 Doesn’t meet the need of its users
- 😞 Lazy investigators
- 😞 App is lame
- 😞 iPhone app broken
- 😞 Button wasn’t working
- 😞 Non-Responding
- 😞 Never responded to any report
- 😞 Needs bug fixes
- 😞 Virtually unusable
- 😞 Opens multiple times
- 😞 Banner can never be closed
- 😞 App stop working
- 😞 Trash delays pick up
- 😞 BOS 311 keeps closing cases without fixing
- 😞 Good app, poor response
- 😞 Service is useless
- 😞 City does not care about resident parking
- 😞 "case closed" or "duplicate request"
- 😞 Respond 48 hours later
- 😞 People actually work?
- 😞 Deleted the app
- 😞 Well boys
- 😞 Mean they got us
- 😞 Dreaded ticket
- 😞 Need more features
- 😞 Voiceover not reading reports
- 😞 Broken
- 😞 App is broken when trying to attach a picture
- 😞 New update breaks app
- 😞 Impossible to Start New Report
- 😞 Been like this for months
- 😞 Responses are lies
- 😞 Report stays open forever
- 😞 Report gets closed with pre-written response
- 😞 Stock photos show different street
- 😞 Still broken
- 😞 Lie to me
- 😞 People who actually care about solutions need to be in charge
- 😞 Nice try bean town
- 😞 App does not work
- 😞 Horrible design
- 😞 Trouble locating correct address
- 😞 Unreadable design
- 😞 Doesn't work on IOS 6
- 😞 Crashes
- 😞 Server won't register
- 😞 Latest update breaks the app
- 😞 Registration Failed. 503 Bad Request

**Commonly reported bugs**

- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective
- Map feature is broken or unreliable
- Cases never close or are not resolved
- App is clunky and difficult to use
- App crashes upon opening
- App stops working after iOS updates
- App shows 'updates failed'
- App button for creating new requests not working
- App opens multiple reports at once
- Clicking on map pins opens an unclosable banner
- App stops showing correct trash pickup days
- App is broken when trying to attach a picture
- App is broken after new update
- Impossible to create a new report for months
- Server registration fails
- App crashes on older iOS versions

**Most requested features**

- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)
- Increase app awareness through ads, especially in underserved communities
- Improve filtering options for reports on the map
- Allow users to see if an issue has already been reported
- Revert to previous app version
- Fix bugs and add new features instead of completely changing everything
- Add dark mode option
- Improve map accuracy for address location
- Add option to report crimes (currently only for non-crimes)

## Recent user reviews (10 of 69)

All indexed reviews: https://appshunter.io/ios/app/bos311/id330894558/reviews.md

### 1/5 — Reports opened for months

*2026-05-01, version 6.4.29*

I have reports that are opened for months. City doesn’t even do anything. Horrible app

### 5/5 — Useful and Easy to use

*2025-10-21, version 6.4.24*

This app is great, my one wish is that it allow users to comment on or corroborate reports made by other users

### 5/5 — Great app with great service

*2025-07-17, version 6.4.23*

I’m so thankful Boston has this service, and that they make it so user-friendly. I received a courteous call explaining when and why my case was closed.

### 1/5 — City of Boston

*2025-02-02, version 6.4.7*

I hoped this app would’ve helped but it caused more frustration. It’s either the app doesn’t do its job or “someone” not doing their job. It’s likely the latter. I’m complaining about an app that the city created to hold people accountable but don’t hold themselves accountable. Welcome to Boston!

### 1/5 — Great App, but Worthless!!

*2024-11-30, version 6.4.7*

The app functions flawlessly. The city of Boston doesn’t function at all. What’s the point of having an app if reports go unanswered for months? Currently I have two open reports, same vehicle, three weeks apart. I’m thinking that uninstalling the app will be just as effective as reporting issues through the app itself.

### 1/5 — Boston being Boston

*2024-07-17, version 6.4.7*

I used this app—and to 311—fifteen months ago with no response regarding an extremely dangerous stretch of sidewalk. Absolute waste of time, but I sure will sue when I break my 83 yeR old ankle.

### 1/5 — Not working since 2023

*2024-06-14, version 6.4.7*

For many years, the app worked really well. But as others have mentioned, since about 2023, either the 311 app stopped working, or the staff just stopped responding. Not sure which; but something’s not working!

### 1/5 — Comments are not confidential

*2024-02-27, version 6.4.7*

South end handler will tell people who comment on what. Do not think this is anonymous.

### 1/5 — Doesn’t recognize area

*2024-01-22, version 6.4.7*

Of north Brookline.  Says out of area so I cannot even submit a report as they request.

App is broken

### 5/5 — 311 enhances Boston’s quality of life

*2023-04-29, version 6.4.4*

This old Bostonian is delighted with the convenience of the 311 app. I’m grateful to the folks in the Menino and Walsh administrations who centralized the reporting process and then automated it! And I’m confident that the Wu administration will continue to improve it. As others have noted, the app’s ultimate effectiveness depends on the responsiveness of the various departments. Issues are usually addressed promptly. When they aren’t, I follow up with another 311 report.

## Frequently asked questions about BOS

### What does BOS:311 do?

BOS:311 allows Boston residents to report non-emergency issues in their neighborhoods, such as potholes, graffiti, and other community concerns. It facilitates communication with the City of Boston's work order system.

### How can I track my reported issue?

Once you submit a report through the app, you can follow its status directly within BOS:311. The app provides updates on your request and allows you to see the statuses of other reports filed in the city.

### Is BOS:311 free to use?

Yes, BOS:311 is a free application for Boston residents. There are no costs associated with downloading or using the app to report issues.

### What types of issues can I report?

You can report non-emergency issues that affect your neighborhood. Examples include potholes, graffiti, broken streetlights, and other quality-of-life concerns that the City of Boston can address.

### Can I see other reported issues?

Yes, the app features a map that provides an easy overview of active reports across Boston. This allows you to see what issues have been reported by other residents in the city.

## Version history (last 5 releases)

### 6.4.29 — 2025-11-25

Bug fixes and performance improvements

### 6.4.26 — 2025-11-10

Bug fixes and performance improvements

### 6.4.24 — 2025-07-31

Bug fixes and performance improvements

### 6.4.23 — 2025-07-17

Bugfixes and performance improvements

### 6.4.22 — 2025-06-25

Bug Fixes and Performance Improvements

## Apps similar to BOS

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [PayTix](https://appshunter.io/ios/app/paytix/id934038301) | 1.5 (265) | Free | Utilities |
| [Starry Internet](https://appshunter.io/ios/app/starry-internet/id1077901096) | 4.4 (2,773) | Free | Utilities |
| [Safety Mobile](https://appshunter.io/ios/app/safety-mobile/id432646328) | 1.9 (55) | Free | Utilities |
| [Laundry Connect Pay](https://appshunter.io/ios/app/laundry-connect-pay/id1362358064) | 4.6 (6,301) | Free | Utilities |
| [EZ Tolls MA](https://appshunter.io/ios/app/ez-tolls-ma/id1430551328) | 2.5 (42) | Free | Utilities |
| [National Grid](https://appshunter.io/ios/app/national-grid/id632161989) | 4.7 (9,297) | Free | Utilities |

## More apps by City of Boston

- [ParkBoston – Boston Parking](https://appshunter.io/ios/app/parkboston-boston-parking/id953579075)
- [Boston Trash Schedule & Alerts](https://appshunter.io/ios/app/boston-trash-schedule-and-alerts/id999579992)
- [Age Strong Shuttle](https://appshunter.io/ios/app/age-strong-shuttle/id1491202281)
- [B Together - City of Boston](https://appshunter.io/ios/app/b-together-city-of-boston/id1603683471)

All apps by City of Boston: https://appshunter.io/developer/330894561

## Related topics

[311 boston](https://appshunter.io/ios/topics/311-boston) · [boston trash](https://appshunter.io/ios/topics/boston-trash) · [bleecker street solutions](https://appshunter.io/ios/topics/bleecker-street-solutions) · [otis white](https://appshunter.io/ios/topics/otis-white) · [john reedy](https://appshunter.io/ios/topics/john-reedy) · [christchurch city council](https://appshunter.io/ios/topics/christchurch-city-council) · [city of framingham](https://appshunter.io/ios/topics/city-of-framingham) · [bmby](https://appshunter.io/ios/topics/bmby) · [311](https://appshunter.io/ios/topics/311) · [cfse](https://appshunter.io/ios/topics/cfse) · [everett at work](https://appshunter.io/ios/topics/everett-at-work) · [american public works association](https://appshunter.io/ios/topics/american-public-works-association) · [311 app](https://appshunter.io/ios/topics/311-app) · [our burbank 311](https://appshunter.io/ios/topics/our-burbank-311) · [greeley311](https://appshunter.io/ios/topics/greeley311)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*