# BOSS811

> Cloud-based utility provider and locate crew management for 811 service requests. (iPhone/iPad app by BOSS Inc.)

- Source: https://appshunter.io/ios/app/boss811/id1093416217 (this page in markdown: same URL + `.md`)
- Developer: [BOSS Inc](https://appshunter.io/developer/482846178)
- Category: Business, Utilities
- Price: Free
- Rating: 4.00/5 from 179 App Store ratings · 19 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 36 MB
- Languages: American English
- Released: 2016-03-30
- Data updated: 2026-08-21
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/boss811/id1093416217/reviews.md

## What is BOSS811?

BOSS811 is a cloud-based hosted solution offered by BOSS Solutions to provide an environment where utility provider management and locate field crews can stay on top of service requests coming from the state's 811 agency.

## Key features

- Cloud-based hosted solution
- Utility provider management
- Locate field crew coordination
- Service request tracking
- 811 agency integration

## Recent user reviews (10 of 19)

All indexed reviews: https://appshunter.io/ios/app/boss811/id1093416217/reviews.md

### 1/5 — Tinder is better at locating than this app

*2026-08-03, version 4.0.20*

Garbage

### 5/5 — Locate Request Management

*2026-07-19, version 4.0.20*

Great organizational and Positive Response tool. Provides the big picture of all received tickets. Great for ticket management.

### 1/5 — Bad

*2026-01-29, version 4.0.19*

Worst locating app I’ve ever been forced into using from any and all locate companies, please delete it all, it might actually be useful at that point.

### 1/5 — Bad

*2025-10-01, version 4.0.17*

Worst ticket tracking system I’ve ever had the pleasure of using

### 4/5 — Good program - couple suggestions

*2025-07-27, version 4.0.15*

Great program - worlds better than Irth/Korweb - incredibly responsive support team - easy to use app and great online reporting/tracking options.

It would be great to see the following options added. 

1) live location on the ticket overlay map. 
2) offline maps
3) secondary servers in the case primary goes down
4) the ability to reschedule a ticket with any of the extended response options. (You can do it now it’s just a few extra steps)

### 1/5 — Horrible

*2025-03-06, version 4.0.11*

Horrible

### 5/5 — I hate locates

*2024-10-22, version 4.0.6*

We want more locates and I want this app to crash more often.

### 5/5 — Easy to use & very user friendly.

*2024-05-09, version 3.0.30*

Great app

### 1/5 — Bugs and crashes

*2023-11-10, version 3.0.19*

Too many crashes and bugs

### 1/5 — Tech support is impossible to get on the phone!

*2023-10-06, version 3.0.16*

The app functions reasonably well. However, anytime there’s an issue it takes me nearly a week to get the one person that works in the technical support department on the phone. Currently, I have called the last six days in a row and have still yet to hear anything back from them. It’s just leave a voicemail and hope for the best. Do better boss!

## Frequently asked questions about BOSS811

### What does BOSS811 do?

BOSS811 is a cloud-based solution designed for utility provider management and locate field crews. It provides an environment to effectively manage and stay on top of service requests that come in from the state's 811 agency.

### Who is BOSS811 for?

This application is intended for utility providers and their locate field crews. It helps these teams efficiently handle and track incoming service requests generated by the state's 811 agency.

### How does BOSS811 help with 811 requests?

BOSS811 centralizes service requests from the state's 811 agency, allowing utility providers and locate crews to manage them effectively. It ensures teams stay on top of these critical requests within a dedicated cloud-based environment.

### Is BOSS811 free to use?

Based on the provided information, the application is offered as a free solution. There are no mentions of in-app purchases or advertisements.

## Version history (last 5 releases)

### 4.0.21 — 2026-08-12

- Ticket Details map: added location markers for ticket image attachments
- Other bug fixes, performance, reliability, and UI improvements

### 4.0.20 — 2026-07-13

- Maps: improved performance for heavy shapefile and GeoJSON custom layers
- Maps: improved work area display so it appears in the correct map order and does not cover other important map content
- Bulk Edit: fixed required-field indicator spacing
- Bulk Edit: validation summary now appears correctly
- Other bug fixes, performance, reliability, and UI improvements

### 4.0.19 — 2026-01-28

- Tickets: added Boring + Expires At on Ticket Details
- Bulk actions: Bulk Unassign; can now clear Team/Assignee values
- Attachments: optional save photos to Camera Roll / Photos; resume pending uploads after restart
- Fix: ArcGIS map layers load more reliably
- Fix: offline attachment badge now counts offline items
- Fix: place search no longer shows duplicate city names
- Fix: prevent immediate logout after login under certain session timeout configurations
- Performance, reliability, and UI polish

### 4.0.18 — 2025-10-23

- Login: show/hide password (eye icon)
- Maps: upgraded engine for better stability & performance
- Address Search: improved accuracy with Google’s latest Places
- Fix: occasional missing map markers
- Fix: “Auto Select” now includes items loaded while scrolling offline
- Fix: no more “upload later” prompts when attachment upload fails while online
 -Ticket Edit/Bulk Edit: required fields clearly marked with inline validation
- Performance, reliability, and UI polish

### 4.0.17 — 2025-09-09

- Offline: add multiple tickets
- Ticket Details: Work Start date & time
- Fix: incorrect error messages on deep-link open
- Fix: push notifications sometimes not opening app
- Fix: missing Work Area map marker
- Fix: pin showing box after Location Search (Tickets Map View)
- Dark mode: improved zoom icon visibility
- Fix: missing “Select All” in Attachments (Ticket Edit & Bulk Actions)
- Fix: “Invalid Token” with mixed ArcGIS Online + ArcGIS Enterprise layers
- Minor bug fixes & UI polish

## Apps similar to BOSS811

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Kaukauna Utilities](https://appshunter.io/ios/app/kaukauna-utilities/id6461600880) | — | Free | Business |
| [NEXGEN Mobile for iPhone](https://appshunter.io/ios/app/nexgen-mobile-for-iphone/id1465210922) | 4.3 (15) | Free | Business |
| [PointMan](https://appshunter.io/ios/app/pointman/id1457755763) | 4.2 (19) | Free | Business |
| [Itron Field Tools](https://appshunter.io/ios/app/itron-field-tools/id1457730629) | 2.0 (45) | Free | Business |

## More apps by BOSS Inc

- [BOSS Mobile](https://appshunter.io/ios/app/boss-mobile/id482846175)
- [BOSS Helpdesk](https://appshunter.io/ios/app/boss-helpdesk/id522045791)
- [BOSSDesk](https://appshunter.io/ios/app/bossdesk/id1177029710)
- [BOSS Support Central](https://appshunter.io/ios/app/boss-support-central/id1272548862)

All apps by BOSS Inc: https://appshunter.io/developer/482846178

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*