# Boston Children's MyChildren's — user reviews > 21 indexed App Store user reviews of Boston Children's MyChildren's by Children's Hospital Corporation, rated 2.00/5 from 45 ratings. - Source: https://appshunter.io/ios/app/boston-childrens-mychildrens/id884247516/reviews - App overview in markdown: https://appshunter.io/ios/app/boston-childrens-mychildrens/id884247516.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 2 · 2★ 10 · 1★ 25 ## Newest reviews (6 of 21) ### 1/5 — Worst app ever *2022-08-14, version 101.9.6* So frustrating and not helpful at all! Not easy to navigate. Can never find what I’m looking for bust most importantly every time I log in there’s a glitch where it just shows a jumble of run on computer code and cannot see anything else. MGH patient gateway and lahey MyChart so much more user friendly and very easy to navigate. **Developer response:** Thank you for sharing your feedback. I will pass this information along to our developers. In the meantime if you need assistance please feel free to call our Digital Health Support Team @ 617-919-4396 Monday- Friday 7am-7pm or Saturday 8am-4pm ### 1/5 — Needs to be redone!! *2022-07-11, version 101.9.6* This app is unnecessarily confusing. When I go into the app looking just for a weight or height I’m spending more than ten mins trying to find it. It’s absolutely ridiculous why this app is so unorganized they really need to redo this app to make it easier for parents to get something so simple. **Developer response:** Thank you for sharing your feedback. I will pass this information along to our developers. In the meantime if you need assistance please feel free to call our Digital Health Support Team @ 617-919-4396 Monday- Friday 7am-7pm or Saturday 8am-4pm. ### 1/5 — Why release such an excuse of an app? *2022-06-03, version 101.9.6* I understand that making the information of thousands of patients available through an app while keeping it secure can’t be easy, but why release such an incomplete app when it’s identical to the desktop/browser version? It hardly ever works. Lately when I log in, I only see a blank page. Have tried deleting the app and reinstalling but no luck. Save yourself the trouble and instead save a bookmark to your app Home Screen. ### 1/5 — Please improve this app *2022-04-07, version 101.9.6* Very difficult to log in. The app does not remember passwords or iD Once I write my password, it takes me back to the blue initial screen and have to log in again or close the app and restart it all over again I cannot see lab test results I cannot reply to doctors messages, I have to start a new conversation Very bad app, please make it better Thanks ### 1/5 — Not working *2019-06-24, version 3.1.0* I have an iPhone and I click on the app and it says update available but will only download from the google store and does not have the option of my iPhone. ### 1/5 — App doesn’t work!!! *2019-06-22, version 3.1.0* App says newer version is available and only gives option to click on “update” button. But when one clicks on the update button, it takes one to safari to the Google Play Store!!!! This is nuts!!! Please fix!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2024-04-30* I never review apps, but this one is so bad it inspired me to leave a comment. More than half of the pages never load, finding results and messages are not intuitive, and it’s painfully slow. When you call to reschedule an appointment, the phone message says it’s faster on the app, but I never see that option on my screen. This app is trash. ### 1/5 — Worst app for the Best children hospital *2024-03-21* Used MyChart for the other hospitals and hate to change to this app after transferred to BCH. **Developer response:** Thank you for taking time to share this feedback. We will pass the information along to our developers. We are in the process of making updates to our portal. If you need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 1/5 — Terrible *2023-11-23* It’s astonishing how bad this app is compared to MyChart. It’s not user friendly, Face ID is pointless because you still have to manually log in, test result data could not be more difficult to sift through, there’s no tracking of current admission info like meds given etc. Hey developers, go check out MyChart with to see how a useful hospital app should function. **Developer response:** Thank you for taking time to share this feedback. We will pass the information along to our developers. We are in the process of making updates to our portal. If you need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 1/5 — Not convenient *2023-10-23* I really had hopes for this app. I do not recommended this app to anyone. The app always freezes. When I log in it takes me to a blank page. When I am trying to see doctors notes, the app doesn't let me click it. The most recent update added face ID and it don't even work. I still have to put my info to log in. I tried check the time of the appointment in the app and it wouldn't let me log in and I lost my appointment that day. It is way easier to just call the hospital, office than to try and use the app . It is not convenient at all, sometimes I have a question and I can't even message the doctor because the app never works!! **Developer response:** Thank you for taking time to share this feedback. We are in the process of making updates to our portal. Late October, we did experience an issue with our app. If you encounter an issue like this again, please go to a browser on your device and enter www.mychildrens.org. to access your account. If you need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 1/5 — Can even open the app *2023-10-05* I downloaded it, there’s no where to log in - nothing. It’s just an error screen and no tabs, buttons or menu. Just a refresh button that does nothing. **Developer response:** Thank you for taking time to share this feedback. Please call our Digital Health Support Team for assistance, we can be reached @ 617-919-4396 Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 1/5 — Frustrating *2023-09-19* This app is so frustrating to use. I can never use the pre check in feature and I can never see upcoming visits in details so that I can add them to my calendar with all the info. I also can never request or schedule another visit as the page keeps loading or gives me an error message. Compared to Mychart and patient gateway this app is junk! **Developer response:** Thank you for taking time to share this feedback. We will pass the information along to our developers. In the meantime, if you time to discuss the concerns you have with portal messaging or need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 1/5 — Awful *2023-06-29* Doesn’t work. Can not sign in **Developer response:** Thank you for taking time to share this feedback. We have passed the information along to our developers. In the meantime, if you time to discuss the concerns you have with portal messaging or need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 1/5 — Awful *2023-04-19* This app is absolutely awful. It doesn’t let you view simple things. **Developer response:** Thank you for taking time to share this feedback. We have passed the information along to our developers. In the meantime, if you time to discuss the concerns you have with portal messaging or need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 1/5 — Terrible user experience *2022-12-14, version 101.9.6* For an app that is down AT LEAST once a week, how can it not be better than it is? I have never seen another log in system that is offline for maintenance as much as this. You will click and it will bring you to blank screens. You will click and it just won’t open up to what you are trying to access. I have seen no improvements over the past year, for as much as it is offline **Developer response:** We appreciate your feedback and will relay your information to our developers. If you have any technical issues in the future, please reach out to us at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 1/5 — This app is frustrating *2022-11-07, version 101.9.6* You would think one of the best childrens hospitals in the world would have a better app. The app is clunky and freezes consistently or will show the load screen forever and never proceed to the next page. I’m not able to print out itemized receipts anywhere for FSA purposes which is frustrating. And when I call and waste time waiting in a queue, I’m reminded repeatedly to use the app. But the app messenger is difficult to access at and I’ve had countless messages be ignored by the staff. The most frustrating thing is how seamless patient gateway as a healthcare app is in comparison. I can do everything on patient gateway and wish there was a way to import Childrens hospital’s profiles onto that interface because of how much better it is. Please make this app better! **Developer response:** Thank you for taking time to share this feedback. We will pass the information along to our developers. In the meantime, if you would like to discuss the concerns you have with portal messaging or need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. For an itemized receipt for FSA, please contact Hospital Billing at 617-355-3397 or Physician Billing at 844-769-7804. ## Most praised reviews (5 highest-rated) ### 5/5 — Good App. *2015-04-27, version 2.0.0* I like the features. They are easy to use and good for quickly gaining the needed knowledge. Also, I am happy with the UI, it is simple and easy to navigate throughout. ### 2/5 — Spinning *2023-09-30* All the sudden I can’t sign in to my account. It just spins around and says loading then doesn't do anything. I wanna be able to see my appointments ### 2/5 — App is awful. *2023-02-03, version 102.1.6* Always freezes or doesn't load, have to uninstall & reinstall constantly. Drs do not answer.... it's an awful way to communicate about sick kids! **Developer response:** Thank you for taking time to share this feedback. We will pass the information along to our developers. In the meantime, if you time to discuss the concerns you have with portal messaging or need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. ### 2/5 — Frustratingly Inconsistent *2021-12-28, version 101.9.6* This could be a great app, but far too often there are instances of pages not loading fully (or at all) and screens not full scrollable, so you can’t reach and click on certain links or buttons. Also, no back arrow is available meaning you get stuck on a page and have to close and log back in. Another issue - the app does not offer or seem able to save log in information. Just sticking to the desktop version at this point. ### 2/5 — Problem to View future visits. *2021-06-18, version 101.9.6* Hi, I’m trying to View future visits and the App can’t show Them. After that logout automatically and then I can’t login again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*