# Boston Pizza — user reviews > 110 indexed App Store user reviews of Boston Pizza by Boston Pizza International Inc., rated 4.60/5 from 366 ratings. - Source: https://appshunter.io/ios/app/boston-pizza/id904724935/reviews - App overview in markdown: https://appshunter.io/ios/app/boston-pizza/id904724935.md - Rating breakdown: 5★ 295 · 4★ 43 · 3★ 11 · 2★ 3 · 1★ 14 ## What do users think of Boston Pizza? Overall sentiment: negative **Pros** - 🍔 Great food - 🤝 Good service - 💳 Easy to use app **Cons** - 🐛 App crashes and bugs - 🚫 Unable to order delivery - 💳 Payment issues - 📍 Incorrect location information **Commonly reported bugs** - App crashes on launch - Unable to select delivery option - Payment processing failures - Incorrect store locations shown **Most requested features** - Add order tracking - Support for gift cards and alternative payment methods - Improve address database and delivery options ## Newest reviews (18 of 110) ### 3/5 — Bugs not fixed *2026-08-03, version 8.11.0* Why can I not order kids chicken strips? They claim to be 1.99 but are not and not even able to add them to my takeout order. ### 2/5 — Says no locations available for delivery *2026-06-10, version 8.10.11* Yet I live 5.4 km, or 9 minutes from the nearest location as per Google Maps, which is always generous with time. Do your stores just not deliver anymore? Relying on third party services? Pretty dumb ### 4/5 — Problems *2026-05-19, version 8.10.11* I can’t open the app anymore, please fix it ### 2/5 — Not working *2025-12-23, version 8.10.4* App just closes when I try to open it ### 1/5 — Worst app ever!!! *2025-07-16, version 8.9.2* Awful to use. I will no longer be eating at this place!!! ### 1/5 — app wont open. *2025-06-28, version 8.9.1* about 4 months ago after an app update i have been unable to open the app at all to order. it opens for about 3 seconds on a black screen then closes. tried reinstalling nothing works. ### 1/5 — App mapping system doesn’t work *2025-06-27, version 8.9.1* The community I live in has existed for over 30 years and the BP’s in the same community has been there for who knows how long. Over 20 years. The app has been used before for delivery. This update says there is no location near me and won’t let me order. ### 1/5 — Meh *2025-06-25, version 8.8.3* I want to order dominos for delivery since I don’t drive and buses and transit take long hours to arrive I was thinking maybe delivery options ? I look at it only for pick up only it’s be nice if they added delivery options as well ### 1/5 — Garbage app *2025-06-12, version 8.8.3* This app is garbage ### 1/5 — App unusable for half a year?! *2025-06-11, version 8.8.3* How is this app still broken after 5-6 months? Just roll back the update you put out. Should have been a 24-hour fix, not a 24-month one. ### 1/5 — Not working since update *2025-05-26, version 8.8.3* Loved the app but since last update when I try to go into app it just kicks me out. Have deleted and reinstall but the same keeps happening. ### 1/5 — IDIOTS Employed In Their Corporate Offices! *2025-05-03, version 8.8.2* I am in my vehicle in a parking lot that shares a specific roadside mall location with Boston Pizza in Michigan, as I write this! The app ONLY HAS LISTED LOCATIONS IN CANADA AND MEXICO! 🤨. Good luck trying to do an online order if you are in the United States! Apparently, Boston Pizza corporate management employees need to have several proctologists on staff in the Boston Pizza Corporate Headquarters, in order for the corporate managers to get their heads out of their butts, to make sure their own business app has ALL THEIR RESTAURANT LOCATIONS ADDED TO IT! You cannot blame LACK OF INDIVIDUAL BAD MANAGEMENT SKILLS on regular employees! No! IT IS PART OF MANAGEMENT’S ADVERTISING RESPONSIBILITIES TO MAKE SURE ALL POTENTIAL CUSTOMERS CAN LOCATE EACH OF YOUR BUSINESS LOCATIONS VIA YOUR OWN BUSINESS APP! (If no individual manager in any business is capable of opening their business app to make sure the app is programmed correctly, what other good business conduct are those individual managers INCAPABLE of exhibiting? It should NEVER be the “responsibility” of a business’s customers or potential customers to tell a group of corporate managers to “VET YIUR OWN APP ON A DAILY BASIS TO MAKE SURE IT IS PROPERLY MARKETING ALL OF YOUR BUSINESS LOCATIONS CORRECTLY! 🤨 That should be an ingrained thought of any business’s “Sales & Marketing Department’s” management and directors. ### 1/5 — App does not work, it won’t even open! *2025-04-22, version 8.8.2* App keep crashing as soon as you open it ! I’m on iOS 15.8.4 ### 1/5 — App is nuked for months *2025-04-15, version 8.8.2* Doesn’t work anymore . Many of us are complaining about this. iOS btw ### 1/5 — Does not work *2025-04-15, version 8.8.2* I tried to order and it just kept buffering. ### 2/5 — Please fix this *2025-03-31, version 8.8.1* It’s been over a couple months for me and everytime I try to use the app it closes. I’ve uninstalled it multiple times and at this point it’s just very disappointing, I used to order every week almost. Awful. ### 1/5 — Location tracking *2025-03-29, version 8.8.1* Why do you need access to location at all times? ### 1/5 — Doesn’t open anymore *2025-03-22, version 8.8.1* It’s been over a month and it just closes when I open it ## Most critical reviews (10 lowest-rated) ### 1/5 — App won’t open on iPhone *2026-06-09, version 8.10.11* The app keeps crashing when opening on iPhone. I tried reinstalling app and restarting phone, same issue. Seems common with a lot of most recent reviews … obviously an issue that hasn’t been sorted out yet on BP’s end ### 1/5 — Location *2026-05-26, version 8.10.11* Can’t use the app .. keeps crashing… am I going to be compensated for not being able to order online or do I just order from Panago ### 1/5 — Boston pizza *2026-05-26, version 8.10.11* Was not impressed with service. Too slow. ### 1/5 — Hungry *2026-01-06, version 8.10.4* Worst app tried to order food stability issues when ordering Goods back to beginning always try’s to refresh its self and I loose my order x3 times ### 1/5 — App Still Broken *2025-12-13, version 8.10.4* This app has been broken for almost an entire year now. The UI is terrible, the maps don’t work, you cannot select for delivery, nor will it even let you pay if you manage to get through. Says it was updated 5 days ago??? Obviously not ### 1/5 — Won’t accept payment *2025-12-06, version 8.10.3* No matter what card I enter or how I enter it both app and website say there’s a problem. The money is there, cards are not expired or close, two different banks, and previously they would both work in a physical reader. But now since the switch to use skip for delivery that isn’t an option anymore. And skip doesn’t have the same customization so I can’t just use that either. ### 1/5 — App will not open since update *2025-11-27, version 8.10.3* Frustrating ### 1/5 — Terribly in need of updating *2025-11-01, version 8.10.1* The app is extremely laggy. It takes about 10 seconds for it to go to the next screen after each tap. Also, when editing an order, it reverts your selections. Overall, extremely dissatisfied. ### 1/5 — App crashed *2025-10-20, version 8.10.0* What’s wrong with the BP app? Won’t open ! ### 1/5 — Cant select delivery *2025-09-08, version 8.9.4* App wont let me select delivery for any location. Always tells me no restaurants nearby even when I am only 1km away. ## Most praised reviews (10 highest-rated) ### 5/5 — App not working *2026-01-30, version 8.10.6* Suddenly the BP app has stopped working for me. Soon as I click it to open, it immediately crashes back to the Home Screen. I’ve re-installed it, even tried updating and it didn’t work. I just went to update it again and the Update button does nothing. Can someone help? ### 5/5 — Paiement *2026-01-24, version 8.10.6* Vérifiez votre application, carte de crédit ne fonctionne pas pour commande en ligne.elle fonctionne ailleurs. ### 5/5 — Great Food *2024-01-23, version 8.4.0* Ordered a chicken mushroom fettuccini today. The staff were very tentative and the food was hot. Best service I have had from a restaurant in town. ### 5/5 — The food and service *2023-07-06, version 8.1.1* The food is so good mmm and the service is amazing omg ### 5/5 — Missing item *2023-06-22, version 8.1.1* Onion ring is missing ! ### 5/5 — Great burger! *2022-11-12, version 8.0.17* The new plant-based burger is delicious, great service in Orangeville. ### 5/5 — Easy to use *2019-03-30* The app keeps improving and makes ordering a snap. ### 5/5 — Great *2019-03-17* Easy to use. It shows the specials on the home page. Great. ### 5/5 — Love BP *2019-03-13* I have ordered from BP on a regular basis and I have never had a issue. That’s why I keep ordering. ### 5/5 — Easy *2019-03-10* Easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*