# BottleDrop — user reviews > 107 indexed App Store user reviews of BottleDrop by Oregon Beverage Recycling Cooperative, rated 2.30/5 from 104 ratings. - Source: https://appshunter.io/ios/app/bottledrop/id1276690586/reviews - App overview in markdown: https://appshunter.io/ios/app/bottledrop/id1276690586.md - Rating breakdown: 5★ 26 · 4★ 5 · 3★ 3 · 2★ 7 · 1★ 63 ## What do users think of BottleDrop? Overall sentiment: negative **Pros** - ✅ Balance tracking functionality works reliably - 📍 Location finder helps users find drop-off points - 🎯 Core service concept is useful and appreciated - 📱 Improved UI in recent updates (June 2021 onwards) - 🔐 QR code/barcode scanning feature when functioning - ⏱️ Time-saving technology for account management **Cons** - 🚪 Frequent unexpected logouts requiring re-authentication - 🔑 Persistent login failures and authentication errors - 🌐 Chronic internet connectivity issues despite active connection - 🐛 App crashes when accessing locations tab - 💾 Missing or non-functional transfer buttons (Venmo/PayPal/bank) - 🔘 Overlapping UI buttons blocking functionality - 📵 App won't open or stuck on splash screen - 🔍 QR code scanning failures at kiosks - ⚠️ Password expiration without proper notification - 🎨 Lack of dark mode option - 💡 Insufficient transparency on bag credits and transaction history - 🔄 No biometric authentication (Face ID/Touch ID) - 📊 Undercounting of bags and missing credits - ⏰ Pending deposits stuck indefinitely - 🚨 Poor customer service responsiveness **Commonly reported bugs** - Unexpected logout after period of inactivity - Login failed errors despite correct credentials - App won't progress past splash/start screen - Crashes when accessing locations tab - Internet connectivity error messages despite active connection - QR code unreadable by kiosk scanners - Transfer buttons hidden behind other UI elements - Venmo/PayPal transfer functionality non-functional - Password expiration without notification - Account recognition failures after logout - Brightness settings not respecting system preferences - App freezes during account activation - Bag history not displaying or updating - Virtual card not appearing in app despite website signup - Force close required to restore functionality - Deposits showing as pending indefinitely - QR code positioning incompatible with larger phones - Facial recognition not working despite activation **Most requested features** - Dark mode for reduced eye strain in low light - Biometric authentication (Face ID, Touch ID, PIN) - Manual QR code entry option for unscanned bags - Transaction history and detailed bag credit breakdown - In-app bag and label ordering - Apple Wallet integration for digital card - GPS-based location finder instead of manual entry - Persistent login sessions to avoid constant re-authentication - In-app cash withdrawal/transfer without kiosk visits - Email notifications for password resets and account changes - Account activity notifications ## Newest reviews (19 of 107) ### 2/5 — Issues *2026-08-06, version 3.0.9* This app dims my screen down on iPhone every time I open it making it hard to see. Going out of the app restores the brightness, super weird, only app I have ever had do this and I have had an iPhone since day one of their release. Also now it has stopped accessing my location, it only will give me info for Portland area. Typing in my location provides the address in the search but no results below, no map change, and dim!! Please fix this app as it is very useful. ### 3/5 — UX/UI design is lacking. *2026-01-08, version 3.0.6* Randomly logs me off the app after a period of time, despite using it on a near weekly basis. Messes with the brightness, making the screen unnecessarily bright, much worse while in a dark room. Doesn’t have “dark-mode.” App is made by people with no sense of UX/UI design. Only positive is that it works when checking balance on my BottleDrop account. ### 2/5 — App Crashes Every Time Locations Tab is Accessed *2025-08-18, version 3.0.5* And it’d be a lot cooler if it didn’t! ### 1/5 — Latest update killed login *2025-04-16, version 3.0.5* Can’t even login to my acct after the latest update. Says I don’t have an acct associated when I try to reset either my email. Come on! ### 1/5 — So difficulty to manage *2025-04-14, version 3.0.4* The app says you can use Venmo transfer but has no place to click for Venmo. There is little to nothing functioning proper on the app. ### 1/5 — App Crashes all the time *2025-04-05* App crashes every time I try to search for locations. It didn’t used to do that, so I dunno what happened. It’d be rad if y’all fixed it. ### 1/5 — Horrible *2025-01-09, version 3.0.4* You are forced to use the app to initiate Venmo transfers and cannot do it from the website but the submit button is covered by another button and does not allow you the ability to submit. ### 1/5 — Disappointed *2025-01-07, version 3.0.4* I got the app for the sole purpose of transferring money to my Venmo, but the button vanished! ### 1/5 — They should celebrate two stars *2025-01-01, version 3.0.4* They really ought to change that first star to a poo emoji. Had this fecality on my device for months now and it has never failed to disappoint at a regressively deeper level each and every time. So yeah, I think we’re done here. ### 1/5 — Practically useless *2024-12-31, version 3.0.4* This is a nightmare. Constantly expiring your password, IF it evens remembers your password. Acting like you have $1000s in your account. Plus, the scanner at the depot has issues reading your “card” QR code. Use the website. ### 1/5 — Flawed system/ employees with no integrity *2024-11-20, version 3.0.4* I took two completely full bags in and I got credited $2.00 for one bag. Ridiculous! I know for a fact there was more than $2 in it. And how do my bags suddenly go from over $7 a bag to $4 and $2 a bag I’ll let yall be the judge of that. ### 3/5 — Update from 1 month ago. Still logs me out. *2024-11-12* The app worked for me most of the time, but the annoying bug that logs me off after a certain amount of time still persists, requiring me to type my password to log back in. ### 1/5 — Terrible QR Codes *2024-10-27, version 3.0.4* The QR codes on the bags are barely scannable. You should add the option to manually enter the printed number under the QR code to pair the bag when unable to scan. If you forget to pair your bag before filling it, good luck adding it to your account. ### 1/5 — Always signs you out just when you need it. *2024-08-24, version 3.0.3* Terrible app. Order a physical card and avoid this mess. ### 1/5 — The app forgets your login! Constantly! *2024-08-08* I’ve had this app a couple years. I’m constantly having to re-enter my user name & password. Even though I have facial recognition activated. Keeps a tally of your money though. That’s why it gets one star. I really think we should be able to rate zero stars though. ### 1/5 — Really bad *2024-08-02, version 3.0.3* It doesn’t work when you need it to work. Unable to check balance, because for no reason, they expire your password, so you can’t log in, and they want to force you to change it. Makes it useless. My online banking apps doesn’t even require this. Not worth it, uninstalling. Maybe they will come up with a usable app in the future. UPDATE: go to their website, edit your account to send notifications, and this app is no longer needed! ### 1/5 — Poor performance *2024-08-01, version 3.0.3* Scanning feature doesn't work on bags. Tried reinstalling multiple times. And multiple bags. The system doesn't work if you can't scan the bags to drop your items off ### 1/5 — Negative Stars *2024-08-01, version 3.0.3* If I could give negative stars I would. ### 1/5 — Can’t register account *2024-07-26, version 3.0.3* I have filled up all the info required and it showed they cannot approve my registration at the end which have wasted my time and my personal information. ## Most critical reviews (10 lowest-rated) ### 1/5 — Clunky app for a clunky service *2026-06-19, version 3.0.8* Wish I had thought of this scam service years ago cuz I’d be filthy rich. Like everything else these days…we pay for convenience. Instead of recycling cans and bottles, we can get paid to turn them in for the state .10 refund. After all, we do pay the extra .10 when purchasing the product. So this company comes along with its cute orange and green kiosks and convinces you to use it because it’s convenient. Create an account and you get: Free card! Free stickers! Oh but you gotta buy their bags. 3x the cost of kitchen trash bags only green in color. Fine. Put the stickers exactly where they state on the bag, fill the bag with exactly what they approve of and transport bag(s) to local store where the bags are accepted. The reality: Bags are often BLANK with no print on them, invalidating the refund of the bag. Drop off centers are filthy and disgusting and you will likely get mugged by druggies wanting your loot. Bag cost rises over time. Refunds not always issued and ZERO accounting and transparency on their part. Break any of the many rules and the bag will not be counted (yet they still get to recycle it for $$) Oh and the online access and tech are very bad. They always lose my account, can’t tie my account number to my account, etc. what year is this? 2026 and they can’t do the basics with account management. App gets updated now account no longer works. Create new account and map to number on card. Works again. App updates…can’t find account. App basics: Login, shows account balance, lets you use phone to scan at kiosks for more free stickers yet cannot display the credit-per-sticker on bags you turn in. THEY have that data but all you get is a big summary page showing your balance. I did an honesty test with these people: I filled 6 bags with the exact amount of empty aluminum cans in each bag. 126 cans. I then turned in two bags and waited for my new balance (which can take them weeks). After making three turn in runs with 2 bags each run, I reviewed my balance at each iteration and the credit they gave me was wildly different. How can they explain that? Remember: You paid for the tax when buying the product. You pay BottleDrop for their expensive and often low quality bags. You receive at best 1/5th face value of credit had you done this yourself. Oh and their tech is bad. Really bad. So one star it is. ### 1/5 — Terrible app *2026-05-09, version 3.0.8* Cant contact customer service through app, makes you reset password randomly will Lock you out, all around terribly designed app ### 1/5 — Zero stars *2026-04-25, version 3.0.8* Would review it a zero if i could. App doesn’t work. I have tried changing my password a dozen times. Abdolute waste of time. ### 1/5 — App wont open *2025-12-14, version 3.0.5* had to re-download the app, but it won’t go past the start screen try numerous times to open it, but the app won’t do anything ### 1/5 — Can’t get in *2025-11-18, version 3.0.5* It logged me out and I can’t get back in. I can’t access my money or drop off the dozen bags that are in my garage. I’ve reset everything. Fix it!!!! I want my money! ### 1/5 — Logs out regularly. *2025-10-29, version 3.0.5* Exhausting being required to login everytime I open the app. ### 1/5 — Such a pain *2025-06-27, version 3.0.5* It keeps logging me out. Then says my account doesn’t exist and/or password is incorrect. Even after saving password on phone. ### 1/5 — App quit working *2025-06-22, version 3.0.5* Can no longer sign in to the app what a crapshoot of an app ### 1/5 — Information not accurate *2025-05-31, version 3.0.5* The information is not accurate for my area. Customer service never responds. No green bags are available within convenient range. I’m going to put all my cans and bottles in my blue recycling bin. This service is not worth the effort. ### 1/5 — Why you uploading dev app? *2025-04-16, version 3.0.5* What is wrong with you. Test your app before upload to the store ## Most praised reviews (10 highest-rated) ### 5/5 — Good Service - Good App *2025-05-16, version 3.0.5* I think this app is great, Idk why it gets such a low rate. It keeps track of how much you have, it can scan for you when you get the bottle drop service. Overall a well thought out program and a good app to accommodate your can task and needs! 👍👍 ### 5/5 — Functions as needed *2024-07-21, version 3.0.3* The only purpose of the app is for account activation and using your phone as a bottledrop card. I have no idea what else people expect. ### 5/5 — Works just fine *2023-02-14, version 2.2.0* The app does everything it claims it is supposed to, which is more than expected given how poorly reviewed it is. The code scanner has never failed to open a door for me, and each bag is tracked and updated as it’s counted. Kudos to the bottledrop team for putting out a solid app and maintaining it despite unwarranted hate by reviewers. ### 5/5 — I Love It *2021-09-04, version 2.2.0* The new app is such a huge improvement! I love that my balance is right there on the home screen and I can flip the card to access the barcode. I wish I could buy the team that built this new app a round of drinks! ### 5/5 — LOVE THE NEW LOOK! *2021-06-05, version 2.0.2* LOVE the new interface update on the app as of (June 5,2021) So clear and concise and easy to use. Thank you! ### 5/5 — New update *2021-05-15, version 2.0.0* The new updates give so much more information, gives everything I need to know and then some! ### 5/5 — New update *2021-05-12, version 2.0.0* This new update fixes a lot of problems that I had with the amps and makes it more streamlined and more up-to-date with technology I guess I really enjoy the new look ### 5/5 — Service *2021-04-21, version 1.2.0* Great time saver Technology ### 5/5 — Very helpful tool *2017-10-24, version 1.0* This app lets me find BottleDrop locations, check my balance and donate to charity if I want. Really helpful. ### 4/5 — New UI *2021-08-05, version 2.1.0* You all need to check out the new version of the app. Way better then the old app. The updated UI now shows all the info you need. No more having to go the web site to get the info you need. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*