# Bouki — user reviews > 104 indexed App Store user reviews of Bouki by Riyad Bank, rated 1.73/5 from 78 ratings. - Source: https://appshunter.io/ios/app/bouki/id1440588440/reviews - App overview in markdown: https://appshunter.io/ios/app/bouki/id1440588440.md - Rating breakdown: 5★ 12 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 61 ## Newest reviews (19 of 104) ### 1/5 — Worst of the worst finance app I have ever used *2024-12-26, version 1.35* I am stuck on the screen “we have frozen your account contact support”and there is no way out of it imagine the inconvinience my salary is linked to this account and I am low on funds. ### 1/5 — سي للغاية *2024-12-18, version 1.35* لا انصح فيه خدمة عملاء في غاية السؤ عندك مشكله انسي يحلونها لك ### 1/5 — OTP PROBLEM *2024-10-16, version 1.35* I logged in many times but cannot go through beacause OTP is not coming in my number associated with my account. Its so bad! Please fix this OTP sending problem! Its so annoying. ### 1/5 — App *2024-10-15, version 1.35* I have tried several times to login into my account but it’s been 2 days and it only says something is wrong and login failure ### 1/5 — Poor Service *2024-10-15, version 1.35* Tried to create account, and started to get error in the last step, “activate card pin”. But same time received SMS with newly opened account number, after that trying to login in 48 hours but again same error as - “something went wrong, please try again “. To check the opened account status, I went to Bank branch and get response that - for Bouki, we cannot do anything, they asked me to open complaint through BOUKI only. Then I tried to contact support by writing a message and during submitting got error that special character not allowed, but there’s no any special character. Such a waste of time. ### 1/5 — Warning!! *2024-09-12, version 1.34* Unnecessarily directed from Riyadh Bank App / website while trying to open account in Riyad Bank. Poor customer care. ### 1/5 — مشكله ف تسجيل *2024-09-10, version 1.34* كلما احاول اسجل يقلي ( الجنسية له احرف خاصة ) ترا للعلم جنسيتني ميانماري ### 1/5 — البرنامج سئ سئ اكثر مما تتخيلون اكثر من اسبوع احاول افتح حساب كل يوم يقول حدث خطأ ولا ينفذ اي شئ *2024-08-27, version 1.33* البرنامج سئ سئ اكثر مما تتخيلون اكثر من اسبوع احاول افتح حساب كل يوم يقول حدث خطأ ولا ينفذ اي شئ ### 1/5 — تجربة سيئة .. *2024-08-15, version 1.33* التطبيق فيه مشاكل والبطاقة لا تعمل .. وشروط غير واضحة للأسف.. ### 1/5 — أسوء تطبيق *2024-07-24, version 1.33* رفعت أربعة طلبات للدعم الفني ولها قرابة السنة ومافي اي رد!!!! المشكلة بتسجيل الدخول يوقف عند صفحة نفاذ مكتوب “ You have a pending request” التطبيق فاشل ب اختصار ### 1/5 — Cannot open account *2024-07-15, version 1.33* Resource session not valid appears after entering phone number so I cannot open account ### 1/5 — Frustration *2024-07-03, version 1.33* They sent my creditcard but unfortunately, i don’t have an account in Riyadh Bank. I’m trying until now, maybe not only 50 times i tried but it cameout with this Bouki account. How will i know about my creditcard? Can somebody help and teach me how? ### 1/5 — Ram *2024-07-03, version 1.33* This App asked me to Trust a device. However, there was no OTP sent for confirmation. I requested for a technical issue. They gave me 5-7 days. It was more then 15 days I waited. And they are saying the issue is fixed. In reality the issue is still unresolved. I called them up again. And the asked me for a new technical request. Please…. I need my money. It’s stuck because of your stupid system/app. ### 1/5 — Otp for trusted Deviced *2024-07-01, version 1.33* Since i open an account and i received already my card but the problem is the online application. It says after the call that they will send the OTP but no otp had been send to me. Almost everyday i try but it always same. ### 1/5 — Unable to login *2024-05-15, version 1.32* I have sign up already but when i tried to login a prompt saying “something went wrong. Please try again.” ### 1/5 — Worst Application *2024-05-13, version 1.32* Waste of Time to open online account. Useless Application. ### 1/5 — The worst app at all *2024-05-06, version 1.32* I tried to open bank account more than 20 times, and at the final step the app still loading! Really!! ### 1/5 — Account not opening *2024-05-04, version 1.32* When clicking on open account is not working ### 1/5 — سيء جداً *2024-04-30* لا يمكن إضافة أي مبلغ للمحفظة، Apple Pay لا يعمل. وحتى الدفع بالبطاقة أيضاً ## Most critical reviews (10 lowest-rated) ### 1/5 — Nothing is working *2026-06-05, version 1.37* I have added some money to bouki wallet, not I am not able to do anything. Transfer get failed all the time, card payment getting failed all the time as well. ### 1/5 — سيئ *2026-04-22, version 1.37* يعلق وحتى لو ضبط بعد وقت وانحطت فلوس فيه بيرجع يعلق والفلوس بتقعد فيه من غير الرسوم والضرائب فا تطبيق ماله داعي من الاخر. ### 1/5 — Bad experience about this *2026-01-12, version 1.37* Very bad experience,waste of time ### 1/5 — Onboarding fail *2025-12-24, version 1.37* Onboarding is not available, no Nafath number provided, it the time to have this App ready since it is a mandate from government to transfer house workers through official channels, unless you are not an approved one! ### 1/5 — تعليق *2025-12-06, version 1.37* فيه كم مشكلة ### 1/5 — App not supported with ios 26 *2025-09-17, version 1.37* App isnt working, theres an error which says “current version not supported, download or upgrade to new version” while this is the latest version i just downloaded because i couldn’t login to my account ### 1/5 — تطبيق فاشل *2025-09-15, version 1.36* سيء ولا له دعم فني ولا ينفع للمشتريات ### 1/5 — مشكله في الايداع *2025-07-30, version 1.36* للاسف جربت كل الطرق حتى اشحن محفظتي وغير راضي .. لا عن طريق ابل باي ولا عن طريق اضافة البطاقة البنكية ولا عن طريق خدمة سداد .. ابمهلكم شهر بعده اذا ما تسنعتوا ابحذف التطبيق 😁 ### 1/5 — AG *2025-04-21, version 1.35* Cannot register using the app. “Unknown error” message keeps coming up. Development team should be aware if the disastrous rating they are getting on App Store; less than (2). ### 1/5 — بنك الرياض *2025-01-20, version 1.35* هذي نصيحة لوجه الله أُقدمها مجاناً وهي تسوى مليارات أهرب عن بنك الرياض أسوء بنك في العالم ليسى هُناك بنك أسوء من الرياض حتى لو البنك الذي تذهب اليه مُفلس هو افضل من بنك الرياض ## Most praised reviews (10 highest-rated) ### 5/5 — Good and secure *2024-06-28, version 1.33* Exellent ### 5/5 — برنامج جميل يفك ازمه لستيم *2023-06-17, version 1.27* 100/100 ### 5/5 — Great wallet *2022-12-14, version 1.16* 🫡 ### 5/5 — better than stc pay *2022-12-06, version 1.14* i’m glad to see the saudi arabian banks make the leap to digital banking!! incredible job done by the team over at riyad bank!!! ### 5/5 — Best wallet in the history *2022-03-24, version 1.3* Wow I can’t imagine how good this is, now i can transfer to my friends and family easily & safely. ### 5/5 — Super App *2022-03-06, version 1.0* I like the app and it’s features ### 4/5 — Slow speed *2022-11-23, version 1.13* One and only problem , it’s very slow 🥲 ### 4/5 — Two main issues need to be resolved *2022-04-06, version 1.4* This is very good start for a wallet to be started. The UI is simple and easy to use which makes it user friendly. For me, the problem starting with: 1- I can’t top-up using credit card, 2- I can’t change my name in english in order to issue the physical card. I called the customer service but nothing changed. ### 3/5 — Issues in the registration *2022-07-04, version 1.7* I get no response once i enter my id number during the registration process ### 2/5 — Cannot open an account *2024-03-22, version 1.31* After completing all the steps and procedures, the account is not opened. On the last step to issue card, the page is just loading for a lot time approx 10 to 15 mins and no feedback whether the account is opened or not. Please fix this issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-01.*