# Boulevard Professional — user reviews > 60 indexed App Store user reviews of Boulevard Professional by Boulevard Labs Inc., rated 4.60/5 from 600 ratings. - Source: https://appshunter.io/ios/app/boulevard-professional/id1171157037/reviews - App overview in markdown: https://appshunter.io/ios/app/boulevard-professional/id1171157037.md - Rating breakdown: 5★ 516 · 4★ 31 · 3★ 10 · 2★ 6 · 1★ 37 ## What do users think of Boulevard Professional? Overall sentiment: negative **Pros** - 🚀 Ease of use - 💡 Robust and always improving - 👍 Gets the job done **Cons** - 🐛 Clunky and glitchy - 🐛 Unreliable and slow - 🐛 Outdated and difficult to use - ⚠️ Lack of customer support - 💰 Overpriced for poor performance **Commonly reported bugs** - Frequent app crashes and freezes - Syncing and connectivity issues - Incorrect or missing schedule information - Login and password reset problems **Most requested features** - Improve mobile app functionality - Provide better reporting and analytics - Enhance calendar and scheduling features - Improve user interface and experience ## Newest reviews (15 of 60) ### 2/5 — Slow to sync, no customer service *2026-01-05, version 1.1007.1101* Most the staff hates this software. It’s not the worst but there’s zero customer service (just AI chat), it’s extremely slow to sync your performance, and it doesn’t have near the features that Square does —- such as appointment limits for a shift/day. We will most likely switch soon ### 2/5 — Always glitching *2025-04-29, version 1.862.956* Constantly has new changes that messes everything up. ### 1/5 — Wow!!!!! *2025-02-05* I’ll be honest I haven’t had much time in this app but the owners of my shop made me switch from square to this and so far it’s a dog water ahhhh app **Developer response:** Thanks for your feedback. We'd love to get more specifics about what you like about Square and where we are missing the mark for you so please don't hesitate to get in touch with us at professional-app@blvd.co. We take feedback seriously and are dedicated to building the best possible experience. ### 1/5 — Terrible update *2024-10-17, version 1.739.823* I miss the 4 and 6 week jump in my book for rebooking clients. Also when I open the book to “all working” when I open the app it always takes me to Sunday not the current day. Too many steps and way too slow. I like viewing the calendar it is just taking too long to do simple tasks. Fix this asap please. ### 1/5 — Overpriced, under delivered *2024-09-21* System looks good but is antiquated. You can only text for support - no phone calls. Will promise you the world on a sales call but can’t get the app to work reliably. **Developer response:** We’re sorry to hear you are unhappy. Customers typically love our responsive support via chat, and we always work with folks if they prefer another method! Would you consider contacting our product team to share your experience with Boulevard? If so, please send an email to mik@blvd.co. ### 1/5 — Put it back *2024-08-30, version 1.695.778* This update was actually the worst thing you could have thought of. It’s displaying people who aren’t even on the schedule as present. And it looks TERRIBLE on your phone. It is the worst update to date. Change it back NAOW! Respectfully. 🫶🏼 ### 1/5 — Regret updating *2024-08-09, version 1.674.744* I really dislike the latest update. It’s hard to view my calendar on the app. It’s set up as a desktop vibe and not very mobile friendly. Please change it back! ### 1/5 — New Update *2024-08-09, version 1.674.744* The new update is horrible. This version makes it 10x harder to function and look through the schedules. i would give this zero stars if i could. Nothing was wrong with the old version, change it back! ### 1/5 — New update *2024-08-06, version 1.674.744* The new update is awful, I can’t even read my calendar on my phone or rebook clients. Please change it back!! All of my coworkers agree, we hate the new mobile layout!! ### 2/5 — New Update *2024-08-06, version 1.674.744* The new (8/06/24) update is terrible. It now looks like it needs to be updated. Please go back to what it was. This new update was NOT an improvement. Thank you!! ### 1/5 — Newest Update *2024-08-06, version 1.674.744* The newest update has removed helpful features from the app. it no longer displays icons for if a client is requesting a specific service provider, or for when a client has arrived. you still receive a text, but the visual icon was helpful as sometimes texts don't come thru right away. The new update also makes it impossible to see a whole week unless you're only looking at one service provider. almost all the features i used to really appreciate are gone and it's disappointing. ### 2/5 — Developers please read!! *2024-07-24, version 1.664.734* This new version of this app is unusable!! It takes forever to load, and is buggy. PLEASE FIX IT. I don’t have a computer at work. Please please please fix it. ### 1/5 — New Update *2024-07-02, version 1.654.724* The new update is TERRIBLE! It feels like the app went backwards. The colors feel outdated and visually difficult to see and distinguish the words and names, also it’s too zoomed in now ### 3/5 — iPhone issue *2024-05-23, version 1.621.687* On the laptop at my business, Boulevard is wonderful. As a small business owner trying to keep tab’s on what’s happening, the app is just not good. Now that I have a new phone, as another reviewer mentioned, I can’t even get the app working. It’s extremely frustrating. ### 1/5 — Awful since updates *2024-05-23, version 1.621.687* Looking at your schedule now it’s messy, impossible to click on the correct clients. If you are trying to block or book in the app you aren’t able to click on open times because it will bring you into the clients who is booked before that time, no matter where you tap. I don’t know why they would update it to look like Korvue from the early 2000’s. ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT uSE this service!! *2026-02-10, version 1.1055.1158* My salon switched to it worst thing to ever happen to us!! There technology for 2026 is more like 2011 dial up! It lags! The app never works! I wish my boss would switch back to vagro! Be warned ### 1/5 — Clunky *2026-01-21, version 1.1048.1142* Their marketing and branding makes it appear that the software is modern and sleek. It’s difficult to use and we’ve lost money because of how unnecessarily complicated it is to make appointments. Everything is way harder than it has to be and the apps are unreliable. ### 1/5 — DO NOT TRUST BOULEVARD - Dishonest promises, poor support and unethical practices *2025-10-28, version 1.1002.1096* I’ve been using boulevard about a year and a half, and I can honestly say this company has some of the worst customer service and business ethics I’ve ever experienced. Throughout my time with them, I've had multiple issues that required prompt attention and nearly every time, I've been ignored for weeks or months. Their representatives rarely follow up, even on serious matters that directly impact how my business operates. When my contract came up for renewal this past June, I was ready to move to another platform. However, Boulevard convinced me to stay by promising that my credit card processing rate would not increase. That was a major deciding factor for me. Three months later, I received an email notifying me that my rates were going up by a full 1%, despite those assurances. When I reached out for clarification, no one responded. I had to follow up repeatedly, and when I finally reached someone, their “solution” was to suggest that I start charging my clients the credit card fee to offset the increase. Something that goes against how I choose to run my business. My clients already spend a significant amount on services and tips, and I refuse to pass along boulevards unethical price hikes to them. Instead of taking accountability or honoring their promises, Boulevard tried to dictate how I should run my business so that they could continue to profit. That's not partnership, that's manipulation. If you are a salon owner or service-based business considering Boulevard, please think twice. Their customer service is unresponsive, their communication is misleading, and their business practices are predatory. Once you sign, they will change terms, ignore your concerns, and offer zero accountability. Do not trust them. ### 1/5 — Limited Functions *2025-10-04, version 1.978.1072* This app is useless when it comes to viewing anything other than clients and appointments. Square appointments allows you to view way more aspects of your business in their app. I’m an owner and need an app for admin side of things. This does none of that. ### 1/5 — Not the best *2025-06-05, version 1.882.976* Can no longer long into mobile app ### 1/5 — do not switch to this service! *2025-05-09, version 1.865.959* save yourself time and sanity and use a different scheduling service. this one is glitchy, low quality and all around awful. do not make my mistake! i have yet to find a positive. would rate zero stars if i could ### 1/5 — Spa Owner *2025-05-09, version 1.865.959* Pls improve this app! At least half the time I check the app, the schedule doesn’t even appear. Even RIGHT THIS MOMENT, I’m trying to check the schedule remotely and it comes out completely blank. I am so sick of this. It happens all the time. I’m constantly deleting and uploading the app in hopes it will refresh. For the amount of money Boulevard charges, this app should work better and have more features like reports and other things. ### 1/5 — Horrible app *2025-03-21, version 1.843.937* This app NEVER works it’s such a pain to use for basic tasks should not be on the market ### 1/5 — Just fix it please *2025-03-12, version 1.828.922* This app used to work just fine. And then all of a sudden starting last week it updated and now it kicks me out every 5 seconds. Do you know how frustrating, and inconvenient, and just unprofessional it is to be kicked out of the one thing that’s supposed to make your day go smoothly 30 to 40 times a day for no reason. Fix it before I lose my mind please. ### 1/5 — Doesn’t perform as good as it looks *2025-03-11, version 1.828.922* They’re trying… subscribers shouldn’t have to pay for efforts though. They must not have enough staff for support as issues rarely get resolved. Turn over for upper mgmt is constant. CEO doesn’t respond to client concerns or emails. Makes sense. ## Most praised reviews (10 highest-rated) ### 5/5 — Ease of use *2024-09-16, version 1.699.782* I love the simplicity of this application. Thank you ### 5/5 — ❤️ *2024-08-08, version 1.674.744* Yasss ### 5/5 — Robust and always improving *2023-11-16, version 1.499.533* I’m happy to see some new features added recently! Overall this system is great, especially as our salon team grows larger. ### 5/5 — Gets the job done! *2023-04-28, version 1.424.438* Simple and intuitive software that my clients and staff adore. ### 5/5 — BLVD gets it. *2022-09-26, version 1.379.384* I can’t thank the people at Boulevard enough for making my life easier. This app and platform have single-handedly streamlined my entire workflow. Keep up the good work, I’m excited to see what’s next. ### 5/5 — Incredibly polished *2019-05-18, version 1.58.25* Boulevard has truly changed our salon for the better in almost every way. We were using square appointments and found the interface clean but it lacked almost all of the functionality we needed. After signing up for Boulevard we started to have a real command of the front desk, our clients are happier and we fill almost every open slot in our schedule. This app pairs with our Boulevard dashboard on our front desk computer, all syncing, payments, everything is taken care of. I doubt the pricing will stay where it is for much longer, so you may want to take a look at a demo sooner than later. ### 5/5 — Simple and powerful *2017-07-25, version 1.1.3* Great app to view my appointments and client info ### 4/5 — I really like the app, but sometimes I get a glitch *2025-01-30, version 1.814.904* At times when I book multiple services for one client the first service will glitch and vanish then I restart the app. It’ll show back up just to vantage again. Other than that, this app is wonderful. ### 3/5 — Use to be better :( *2024-11-26, version 1.757.841* This app was amazing before they changed the format. Now it constantly lags when opening, takes forever to re-load or gives “network error” regardless of using WIFI or switching wifi off. It’s so sensitive to touch and slides into the next day too easily. Everyone at works constantly complains about the app. We use it constantly through out the day to check on appointments, the details and any changes and Blvd is so frustrating to use. Please make it better or go back!! 😭😭😭 ### 3/5 — Need full names *2024-08-08, version 1.674.744* Booking is difficult because you have to use last name and when looking at schedule it only shows first name --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*