No Support
Spent over an hour trying to set it up for seizure detection and couldn’t get it figured out. No phone number for support. Could only put in for a support ticket for a call but who knows how long that will take. This is just too complicated. I bought my son a cellular Apple Watch 11 because I really wanted this app to work, but it’s just awful. Deleted app and canceled subscription. Will look for something else.
Show more
New user
UPDATE #2: had to get a different watch for my loved one. Transferring to that watch has been a PITA. I really want like and use this app!!!! But I have again found customer support to be cumbersome at best. Email only. No weekends or outside EST business hours. If one has an issue on Thurs-Sun, forget about any help until at least Monday. It’s Mon afternoon MST and still no help for my issue from Friday. Initial reply from CS did not resolve my issues. Several things that should be able to be controlled by user requires Customer Support. Finding myself quite frustrated. Again.
UPDATE: was finally able to connect w Customer Support via phone and able to resolve the issues. Tech was very knowledgeable and helpful.
App looks excellent. Will wait to give final review after using it for a few weeks.
Still dinging them 1 star for lack of direct phone support.
————————
I’m just getting this set up for a friend.
One thing I notice immediately is that the large time display in the app for the watch does not indicate am or pm.
I think it’s important to have these for loved ones having issues re knowing if it’s day or night
I’m also quite frustrated that support is only available via email.
And that is quite delayed.
This is the reason for my poor review.
UPDATE: was finally able to connect w Customer Support via phone and able to resolve the issues. Tech was very knowledgeable and helpful.
App looks excellent. Will wait to give final review after using it for a few weeks.
Still dinging them 1 star for lack of direct phone support.
————————
I’m just getting this set up for a friend.
One thing I notice immediately is that the large time display in the app for the watch does not indicate am or pm.
I think it’s important to have these for loved ones having issues re knowing if it’s day or night
I’m also quite frustrated that support is only available via email.
And that is quite delayed.
This is the reason for my poor review.
Show more
New user
UPDATE: was finally able to connect w Customer Support via phone and able to resolve the issues. Tech was very knowledgeable and helpful.
App looks excellent. Will wait to give final review after using it for a few weeks.
Still dinging them 1 star for lack of direct phone support.
————————
I’m just getting this set up for a friend.
One thing I notice immediately is that the large time display in the app for the watch does not indicate am or pm.
I think it’s important to have these for loved ones having issues re knowing if it’s day or night
I’m also quite frustrated that support is only available via email.
And that is quite delayed.
This is the reason for my poor review.
App looks excellent. Will wait to give final review after using it for a few weeks.
Still dinging them 1 star for lack of direct phone support.
————————
I’m just getting this set up for a friend.
One thing I notice immediately is that the large time display in the app for the watch does not indicate am or pm.
I think it’s important to have these for loved ones having issues re knowing if it’s day or night
I’m also quite frustrated that support is only available via email.
And that is quite delayed.
This is the reason for my poor review.
Show more
App is not user friendly communication is terrible
This app is not user friendly nor is the communication. If you do not use their Apple Watch they will not call you and you can not call them. When you email them they take forever to get back to you. These are time sensitive issues. Also you are not in charge of your account. The app is always saying my son is out of his safe zone when he is not. The seizure app is totally inaccurate. Says he has seizures when he doesn’t and when he has a seizure it doesn’t detect it.
Show more
Not working properly
Doesn’t do what it’s supposed to do
