# Bow Tie Mobile App — user reviews > 69 indexed App Store user reviews of Bow Tie Mobile App by Bow Tie Cinemas LLC, rated 4.16/5 from 235 ratings. - Source: https://appshunter.io/ios/app/bow-tie-mobile-app/id986218092/reviews - App overview in markdown: https://appshunter.io/ios/app/bow-tie-mobile-app/id986218092.md - Rating breakdown: 5★ 150 · 4★ 22 · 3★ 7 · 2★ 11 · 1★ 31 ## What do users think of Bow Tie Mobile App? Overall sentiment: negative **Pros** - 👍 Clean and minimalist design - 👍 Easy ticket purchasing process - 👍 Convenient movie time lookup - 👍 Useful for marking favorite theaters - 💡 Flexibility in booking options **Cons** - 🐛 App freezes on logo/splash screen - 🐛 Frequent crashes on launch - 🐛 Login failures and authentication issues - 🐛 Images and movie posters fail to load - 🐛 App becomes unresponsive during ticket booking - 🐛 Slow performance and sluggish loading times - 🐛 Location permissions cause crashes - 🐛 Seating chart contrast is poor and hard to read - 🐛 Dark red on black color scheme lacks visibility - 🐛 Clipboard privacy theft on launch - ❌ Doesn't save user preferences (favorite cinema, region) - ❌ Requires location selection every time app opens - ❌ No Apple Wallet integration for tickets or loyalty cards - ❌ Cannot add past movie purchases for loyalty points - ❌ Voucher purchases not supported - ❌ Rewards system is confusing and unclear - ❌ Loyalty card number cannot be added to app - ❌ No support for food and drink ordering - 💰 Charges $5 booking fee for app purchases - ⚠️ Inconsistent pricing between website and app - ⚠️ Criterion Gold membership removal poorly communicated - ⚠️ Staff uninformed about rewards program **Commonly reported bugs** - App freezes on logo screen and won't progress - App crashes immediately upon launch - Login credentials not recognized despite working on website - App logs out user while actively using it - Images and movie posters fail to load - Outdated movie listings and advertisements displayed - App crashes when clicking food and drink options - Cannot advance past seat selection screen - App freezes after selecting movie time - Stuck notification badge cannot be deleted - Location permissions cause immediate crash - App requires location selection every time it opens - Search functionality broken - Credit card scanning not working - Criterion points accumulation is erroneous - Inconsistent login behavior across sessions - Payment information not saved or recognized - App incompatible with iOS 10.3.2 and older devices - Slow performance on ticket booking flow **Most requested features** - Add digital membership card to Apple Wallet - Save favorite cinema as default location - Implement Apple Wallet support for tickets - Add ability to link past ticket purchases for loyalty points - Display loyalty points balance in app - Support voucher/gift card purchases - Add phone number linking for purchase tracking - Simplify rewards program and make it more transparent - Enable full-screen support on iPad - Integrate with Fandango platform for better reliability - Add dark mode option - Improve seating chart visibility and contrast - Implement better location detection - Add food and beverage ordering functionality ## Newest reviews (14 of 69) ### 2/5 — seating chart contrast *2022-05-07, version 5.08.900* it is SO hard to tell what seats are taken unless you let your eyes adjust. please make that more user friendly ! ### 1/5 — FIX THE APP ITS BEEN 3 MONTHS *2022-04-29, version 5.08.900* YOUR APP IS BROKEN FIX IT ### 1/5 — The app is junk *2022-04-09, version 5.08.900* I can’t buy tickets with a voucher on the app and after I buy the tickets I can’t put them in my Apple wallet. Bow Tie needs to get with the times. ### 1/5 — Terrible app *2022-03-03, version 5.08.900* Unable to advance to the seating chart after selecting the number of seats you’d like to purchase. ### 2/5 — Ticket Booking Error *2022-03-02, version 5.08.900* Can no longer book tickets through the app. After you select a time for a movie, it freezes and you cannot continue. Been going on for weeks and no amount of refreshing the app and trying again works. ### 1/5 — Recent update buggy *2022-02-25, version 5.08.900* Downloaded the most recent update and now the app freezes prior to seat selection. ### 1/5 — Immediately steals the contents of your clipboard on launch *2021-06-11* A must-download if you’re into creepy privacy theft. ### 1/5 — Pretty bad *2020-09-24, version 5.04.802* This app needs help. I’m ready to go back to the movies and love the theaters themselves but the app does not make anything easy or straightforward. I’m done with it until there are substantial improvements. ### 2/5 — Ehh definitely needs work *2020-02-19, version 5.04.802* the app should let you add past movies you purchased so you can get your points if you didn’t buy it on the app. & there should be a scan pass for apple wallet. or have you enter a phone number somewhere at least to link purchases ### 1/5 — Doesn’t work *2019-12-28, version 5.04.800* I downloaded the app. I tried to create an account but the form never loads. I deleted it. ### 1/5 — If I could give it a 0 I would *2019-12-12, version 5.04.800* App is sometimes so slow it’s unusable - it’s not a network issue it’s a bad app issue. Yeah it has a clean and minimalist design but that is because the doesn’t offer much. Currently no images show up for the theaters or movies. The same generic static icons/graphic images are on every page. Must be a server issue. They are still displaying adds for the movie yesterday and toy story 4 on the main page. These moves were from 6 months ago. It would take a developer 2 min to change the images in those ads. Every time I launch the app it asks me to select my region. It does not seem to save my select even after pressing save. Really annoying. Either no one at bow tie bothers to test the app or they just don’t care. Ether way 👎👎👎👎 Awful app! ### 2/5 — Mostly not worth the $Free.99. *2019-12-04, version 5.04.800* Other than provide a list of movies and times it doesn’t do much. Information you can get by searching the internet. Skip the download and just search movie times on your phones ### 1/5 — Why charge a $5 booking fee? *2019-12-01, version 5.04.800* They charge a booking fee for purchasing tickets on the app. It’s a pretty dumb fee considering you should want to push customers towards self service. ### 1/5 — Needs to be updated *2019-09-15, version 4.5.7.130* The app work sometimes, sometimes it does not. I have to Log in every time I open it. I can’t see the pictures of anything. The rewards are confusing ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2024-07-05, version 5.09.500* App won’t load beyond the initial logo screen. Tried deleting and reinstalling, same issue ### 1/5 — Useless *2024-07-01, version 5.09.500* App no longer works. It frozen on the logo. ### 1/5 — Does Not Work *2024-06-29, version 5.09.500* This app used to work, but not in the last 6 months. Just freezes on the red screen and doesn’t do anything. This app is bricked and useless. ### 1/5 — DO NOT DOWNLOAD *2024-06-22, version 5.09.500* I downloaded the app before reading the reviews. (SMH). Do not download this app I couldn’t even sign in. Do not waste your time. The tech team has a lot of work to do. Such a disappointment. Right now it’s not even worth a star but the “feedback” wouldn’t let me send without putting one on it 😩 ### 1/5 — Please Fix *2024-06-04, version 5.09.500* Please fix the app!!! ### 1/5 — FIX THE APP *2024-05-26, version 5.09.500* The app stopped working months ago and won’t open past the logo. Completely useless now!!! ### 1/5 — App never loads *2024-05-14, version 5.09.500* It use be be a useful app. Unfortunately for the last 6 months every time you try to open the app it just gets stuck in the initial bow tie cinema screen. ### 1/5 — Why do you have to select your cinema each time? *2024-03-23, version 5.09.500* Once you select a favorite cinema, it should be a set it and forget it thing. You have to do it each time you open this app. Also, the app sometimes refuses to poll beyond the opening screen. It just gets stuck. Lastly, it was a very under-communicated thing getting rid of the paid Criterion Gold membership. I have yet to see an offer for a special screening of a movie for the regular unpaid Criterion (Blue) Club. Seeing your available rewards is a bit of a guessing game. People at the concessions stand are under informed about Criterion rewards. I know Bowtie can do better. ### 1/5 — Not working *2024-03-17* App stopped opening up. It remains on the logo page. ### 1/5 — 3/15/24 *2024-03-15, version 5.09.500* App not showing anymore ## Most praised reviews (10 highest-rated) ### 5/5 — Useful and convenient app!! *2017-09-30, version 4.5.5.28* Love the flexibility of this app. ### 5/5 — Streamlined & Easy *2015-05-22, version 4.4.23* Does everything I want a movie app to do = buy tickets easily! ### 4/5 — Colors are dark *2023-06-16, version 5.09.500* The app is pretty easy to use. My one complaint is the colors. You have dark red on black. It’s hard to see. ### 4/5 — Good App But… *2022-04-20, version 5.08.900* Bow Tie never actually saves your favorites location. Other than that it’s a pretty good app for ease of buying tickets. ### 4/5 — Not great. Not bad *2020-01-23, version 5.04.802* Better than using browser on phone. I mark my local theaters and I get the info I need. ### 4/5 — Add digital card to Apple wallet *2015-12-05, version 4.4.23* My local bowtie with BTX is my jam! And the gold club is great. I wish I could add the gold membership card the wallet though. Make it happen! ### 3/5 — It's about time they updated this app. *2017-08-19, version 4.5.5.28* I love Bow Tie Cinemas but, they really haven't put a lot of effort into their app. Since it came out it's always loaded so slowly & crashed on me every time I've opened it up. The new update seems to have fixed the lack in loading speed & the constant crashing (so far) but, what I'd like to see is the ability to save your Criterion Club Care barcode into your mobile wallet application for the iPhones so theres no need to carry around a physical card anymore. If they implemented that into the app, I would've given it a 5 Star rating. ### 2/5 — Somethings wrong *2024-05-03, version 5.09.500* I used to use this app regularly. However here lately all it does is sit on the initial bow tie app screen with the logo and doesn’t go any farther. What’s wrong? ### 2/5 — Fix it please *2024-04-23, version 5.09.500* It doesn't work anymore. It doesn't allow me to buy oe even open the app. ig was easy to use but not anymore ### 2/5 — Borderline useless, the website is even worse. *2022-11-11, version 5.08.900* Refused to refund my ticket, can’t sign up for the gold membership, logged me out while I was actively using the app. What’s the point? I guess it’s to make me go back to Regal. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*