# Box: The power of Content + AI — user reviews > 830 indexed App Store user reviews of Box by Box, Inc., rated 4.80/5 from 190,242 ratings. - Source: https://appshunter.io/ios/app/box-the-power-of-content-plus-ai/id290853822/reviews - App overview in markdown: https://appshunter.io/ios/app/box-the-power-of-content-plus-ai/id290853822.md - Rating breakdown: 5★ 165,961 · 4★ 14,193 · 3★ 3,995 · 2★ 1,503 · 1★ 4,590 ## What do users think of Box? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 🔒 Secure cloud storage - 💡 Generous free storage - 👍 Reliable and stable - 🚀 Fast uploads and downloads **Cons** - 🐛 Buggy and unstable - 🔋 High battery consumption - 👎 Slow performance and loading times - 🔍 Difficult to navigate and find files - 🚫 Lost or deleted files **Commonly reported bugs** - Frequent app crashes - Login issues and inability to stay logged in - Syncing problems and lost offline files - Inconsistent file previewing and editing - Unreliable file upload and download processes **Most requested features** - Dark mode option - Improved file management and organization - Better integration with other apps and platforms - Ability to batch download/upload files - Enhanced audio/video playback capabilities ## Newest reviews (16 of 830) ### 2/5 — Has some work to do *2026-07-27, version 7.2.0* Didn’t send me a confirmation email when docs where sent for signature, did it give me the option to cancel/void those signature requests so just ended up deleting the the docs which I’m not sure has done anything. ### 3/5 — Não reproduz videos *2026-07-22* Apos a ultima atualização o app parou de reproduzir os videos ### 2/5 — Sloppy *2026-06-18, version 7.1.1* This USED to be a good app but they have really let it go. After you delete files, to add more there is a “+” button that doesn’t show until you press “cancel” which of course always makes you wonder if they are undoing what you just did. And even that setup changes weekly. It’s a mess. ### 4/5 — Can’t open entire folders in other apps *2026-06-14, version 7.1.0* I’ve had box for years and it has served me well but it’s not allowing a folder to be transferred to other apps, I hope they bring this option into play then I’ll be happy ### 3/5 — Two steps forward, one step back *2026-06-14, version 7.1.0* Thank you for changing the video playback to use the standard controls, they work much better now. However the new grid design sucks for browsing images: it used to show the whole image and now only shows a cropped version. Please fix that. Collection management is still awkward, it would be better to swipe through the previews of items in a collection the same as in folders, instead of having to open and close each one separately. ### 1/5 — Recent update *2026-06-11, version 7.1.0* Very slow loading of files and folders ### 1/5 — They Throttle Uploads and Downloads *2026-06-09, version 7.1.0* My network runs off 500mbps up&down. My other cloud services have no issues with quick uploads and downloads. The box is a poor performer. I would avoid it. ### 1/5 — Always crashing, doesn’t always open files, laggy and slow *2026-06-06, version 7.1.0* Major fixes needed. Using the camera that is built in to the app is a nightmare. It lags SO much, takes 5 minutes to take 1 picture and that’s if you’re lucky enough for it to even do that. Now I have resorted to taking photos with my phone and upload them through the app. I don’t like doing this because my camera is full of work pictures, instead of instantly uploading to the file. It used to be better, taking pictures through the app but know it is impossible. It also takes forever to upload pictures to the app. Always issues loading files, currently I can’t open any. App is fully updated and it still doesn’t work correctly. Making box notes are annoying now because to make a checklist you have to click all these different buttons and delete and redo the list. The last version was better for this. I wish they would change it back Updating review on 6/5/26 Newest version of the app is terrible. You can’t see pictures in a folder fully unless you click on them. Makes my job 10x harder not being able to glance at photos in a thumbnail. Every update seems like it just gets worse. ### 2/5 — This used to be a great app *2026-06-06, version 7.1.0* I don’t know what the thought process was on this latest update but undo it. Using on the phone is now harder to move multiple files at once. I hate it all. ### 3/5 — “New Look” horrible *2026-06-05, version 7.1.0* The New Look makes it harder to see the full file or folder name. Larger font and icons plus dead space on right leaves no room for the full name. I don’t care if it matches iOS 26, keep the app useful for the user. I’ve used the iPhone Box app from when it was first offered. I love Box, but the app is getting more user unfriendly each update chasing glamor instead of usability. (iPhone 16 Pro) If you need to update, finally add a way to clear the “Recents”. I known what I’ve looked at…. ### 4/5 — Can’t open entire folders in other apps *2026-05-24, version 5.59.0* I’ve had box for years and it has served me well but it’s not allowing a folder to be transferred to other apps, I hope they bring this option into play then I’ll be happy ### 4/5 — An old pal *2026-05-22, version 5.59.0* I’ve had this app for a very long time. It still has my files, photos and voice memos. So far, so good. ### 1/5 — Box files don’t appear on visionOS files app *2026-05-19, version 5.59.0* It’s pretty useless if it doesn’t integrate with the visionOS files application ### 4/5 — Box for music files *2026-05-19, version 5.59.0* It would be great to allow the same playback speed settings when using the app that are available when accessing the same files via a web browser. ### 1/5 — Terrible *2026-05-18, version 5.59.0* Terrible. Couldn’t open anything just spinning forever. ### 1/5 — Can’t move fast through my photos. *2026-05-12, version 5.59.0* Browsing through my Photos moves so slow it gets stuck. Am I doing something wrong? ## Most critical reviews (10 lowest-rated) ### 1/5 — No BoxSign inbox *2026-08-13, version 7.3.0* The app has no feature allowing for documents pending your signature to be collected in one place instead of digging through emails for all of the signature requests, online you can go to a specific inbox for items pending my signature but the app is useless in this regard ### 1/5 — Missing single-sign-on *2026-08-13, version 7.3.0* Company calls itself an enterprise leader and serious competitor to Dropbox or Docusign, but is missing a single-sign-on option in the mobile app. Mobile app is completely useless because there is no workaround for the lack of SSO. Please fix this, nail this basic functionality before focusing on bells and whistles. ### 1/5 — App Store banner blocking the screen *2026-08-10, version 5.59.0* Why is there an App Store banner being shown at the bottom of the app, blocking the screen? ### 1/5 — AI made a terrible app worse *2026-08-06, version 7.3.0* This app is truly terrible. And they threw AI on it to try to salvage it. 1) too many results that are irrelevant to the prompt 2) filters that don’t work 3) AI both with zero utility riddled with errors and redundancy ### 1/5 — Version 7.2 worst layout ever *2026-08-03, version 7.2.0* The folder symbols take up a ton of space. At least offer a small folder view without all that info to the right like date, size, uploaded by etc. ### 1/5 — Video preview briken *2026-07-17, version 7.2.0* So again its extra slow and previews are broken. Looks like every update its same thing over and over. ### 1/5 — why video not working *2026-07-17, version 7.2.0* video not working ### 1/5 — Now with ai garbage *2026-07-10, version 7.2.0* What does a storage provider need ai for besides datamining? ### 1/5 — Very clunky and disconnected from the rest of the org sharing and retrieving *2026-06-30, version 7.1.1* Efficiency impediment ### 1/5 — Great app, until there’s a problem. Absolutely no customer technical support. *2026-06-11, version 7.1.0* I’ve used this app for a few years and loved it. I ran out of storage and gladly upgraded to the paid Pro version. I was then locked out of the app with no access to my work and it was impossible to get hold of any technical advice or services to get back in. I needed human advice as I had tried everything from the online support. Awful and a huge waste of £60- avoid at all costs if you don’t want to lose all of your work with no tech support. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr. *2026-08-23, version 7.3.0* It’s the most reliable Clouds storage according to my years of experience with BOX ### 5/5 — Great *2026-06-24, version 7.1.1* Great easy to use. ### 5/5 — BOX es una Maravilla *2026-06-05, version 7.1.0* Que bendición tener guardados y protegidos mis archivos, y disponibles en cualquier parte del mundo 🙏🙏🙏 ### 5/5 — Amazing for use with OpenClaw *2026-05-19, version 5.59.0* Great working with openclaw as file system allows you to share documents via openclaw with 3rd parties in controlled manner. ### 5/5 — So Simple *2026-04-30, version 5.59.0* I can never understand why people who design these apps make them so complicated and over engineering them. This is very simple and does exactly what you needed to do. ### 5/5 — ONE FOR ALL AND ALL FOR ONE !! *2026-04-25* Excellent Application. Meets all my needs for storing all the information in many folders. The beauty is its search facility and ability to play songs etc. I have a folder of Hymns & Choruses consisting of over 600 in number. The search facility allows me to find the Hymn or Chorus that I am looking for and immediately it starts playing. A true ***** Application. ### 5/5 — Excellent! *2026-04-16* Thanks~ ### 5/5 — Capture Media speed working *2026-04-15* This is an amazing app and I use it for storing and organizational documents in my life. However Capture Media speed working in the latest update that I took today. The screen turns blank and doesn't capture anything ### 5/5 — Box is the best *2026-04-03, version 5.57.0* La aplicación es una de las más seguras y que ha estado ya por muchos años. Eso la hace confiable. 100 % recomendada ### 5/5 — So unterschiedlich können Meinungen sein *2026-03-12* Ich nutze Box seit über zehn Jahren, kostenlos, mit 50 GB. Die einst von mir bemängelte Funktion vom Drucken aus der App wurde behoben - alles gut. Der einzig kleine Mini-Kritikpunkt - besser: Pünktchen: mein Name hat sich zwischenzeitlich geändert, und das würde ich hier auch gerne tun, aber das Menü dazu habe ich noch nicht gefunden. Ist aber auch nicht weiter wild. Alles in allem: läuft, synchronisiert, verschiebt, kopiert, auch mal offline nutzbar, kann aus App heraus drucken, gute Größe an Speicherplatz für meine Bedürfnisse - macht genau das alles, was es soll. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*